MODIFICATION
D -- Smartnet Subscription Maintenance
- Notice Date
- 2/6/2003
- Notice Type
- Modification
- Contracting Office
- Department of the Air Force, Direct Reporting Units, 11th CONS, 110 Luke Avenue (Bldg 5681) Suite 200, Bolling AFB, DC, 20332-0305
- ZIP Code
- 20332-0305
- Solicitation Number
- Reference-Number-F6041221490100
- Response Due
- 2/12/2003
- Archive Date
- 2/27/2003
- Point of Contact
- Richard Shipman, Contract Specialist, Phone 202-767-8031, Fax 202-767-7887, - Saleem Khan, Contract Specialist, Phone 202-767-8039, Fax 202-767-7887,
- E-Mail Address
-
richard.shipman@bolling.af.mil, saleem.khan@bolling.af.mil
- Small Business Set-Aside
- Total Small Business
- Description
- STATEMENT OF WORK FOR ADPE CISCO SMARTNET MAINTENANCE SERVICE 1. DESCRIPTION OF SERVICES. The contractor shall provide all management, travel, tools, supplies, parts, equipment, labor and other expenses necessary to maintain and repair government owned equipment identified in section 1.1 at Bolling AFB, Wash D.C. The contractor shall provide on-site, on-call maintenance which shall be in accordance with procedures recommended by the respective equipment manufacturer. 1.1 ADPE MAINTENANCE SERVICES. Services of equipment shall be rendered according to the equipment manufacturer?s recommendations. The equipment covered under this SOW are currently in good operating condition. The following is a list of equipment requiring coverage. Contractor shall provide service and telephonic or online technical assistance from 8 am to 5:00 pm Monday through Friday. MAKE MODEL AGE (YRS) BLDG LOCATION Cisco 7513 Router SN # 73008400 2 Yrs. 4 months Bldg 20 Cisco 7513 Router SN # 73020938 2 Yrs. 4 months Bldg 20 1.2. SERVICE CALL RESPONSE. The contractor shall respond to a routine service request within 24 consecutive hours. Service repair calls will occur when the equipment malfunctions or fails to operate properly. For urgent repair services, the response time will be within 8 hours and emergency services will be within 4 hours. 1.3. PREVENTIVE MAINTENANCE. The contractor shall ensure equipment is maintained according to the manufacturer?s recommendations by performing preventive maintenance tasks. The contractor shall ensure all equipment operates safely, are clean and are free of corrosion. The contractor shall minimize disruptions inconveniences to users. All replacement parts will be new or reconditioned. All reconditioned parts must meet manufacturer?s specifications for reconditioning. The contractor shall warrant any repairs for a minimum of 30 days. The contractor shall not exceed established repair cost limits without prior approval by the contracting officer. Labor performed shall be at the established Government rate. 1.4. PROPERTY CONTROL. The contractor shall obtain approval of the Government inspector or the contracting officer before removing any item from its existing location. 1.5. EQUIPMENT REPAIR. The contractor shall return equipment to operational condition within 5 workdays after notification of service requirement, unless otherwise approved by the Government. The contractor shall notify the contracting officer when any replacement part must be ordered and repair delays are expected. The contractor must sufficiently notify users of the expected delay and provide a replacement if repair time exceeds 7 workdays. 2. SERVICE DELIVERY SUMMARY: Performance Objective SOW Para Performance Threshold Basic Equipment Services & Preventive MaintenanceEquipment is in proper working order and maintained according to manufacturer recommendations. 1.1 and 1.3 100% of all equipment are properly working. Service Call ResponseService is received within specific time. Customer is satisfied with response time. 1.2. 95% of all service calls are satisfactorily completed within required time. Property ControlEquipment is not moved and stored unless approved by the government. 1.4. Government approval is obtained 100% of the time before any equipment is Equipment RepairRepairs are made timely. Replacement equipment is provided when repair will be lengthy. 1.5. 90% of all equipment are repaired timely and replacement equipment provided when needed. 3. GENERAL INFORMATION. 3.1. QUALITY CONTROL. Contractor shall develop and maintain a quality program to ensure services are performed in accordance with commonly accepted commercial practices for equipment maintenance and repair. The contractor shall develop and implement procedures to identify and prevent defective services from recurring. The contractor shall develop and implement procedures to identify and prevent defective services from recurring. As a minimum, the contractor shall develop quality control procedures that address the areas identified in paragraph 2, Service Delivery Summary. The government evaluator must have a specific quality control inspector to notify in case of customer complaints. 3.2. GOVERNMENT REMEDIES. The contracting officer shall follow the requirements FAR 52.212.4, Contract Terms and Conditions for Commercial Items (May 1997), for contractor?s failure to correct nonconforming services. 3.3. Hours of Operation. All required routine maintenance service shall be performed during normal business hours between 8:00 am to 5:00 pm, Monday through Friday, exclusive of Government holidays. Urgent and emergency service calls shall be performed at the discretion of the user. 3.4 SECURITY REQUIREMENTS. The contractor shall obtain base identification and vehicle passes for all contractor personnel who make frequent visits to or perform work on Bolling AFB or the Pentagon. Upon completion or termination of the contract or expiration of the identification passes, the contractor shall ensure that all base identification passes issued to employees and subcontractor employees are returned to the issuing office. 3.5. SPECIAL QUALIFICATIONS. None 4. APPENDICES. A. Estimated Workload Data APPENDIX A ESTIMATED WORKLOAD DATA ITEM NAME ESTIMATED QUANTITY 1 Cisco 7513 Router, SN # 73008400 1 Each 1a Estimated Service Calls 5 Calls 2 Cisco 7513 Router, SN # 73020938 1 Each 21 Estimated Service Calls 5 Calls
- Place of Performance
- Address: Bolling AFB, DC
- Zip Code: 20332
- Country: USA
- Zip Code: 20332
- Record
- SN00254715-W 20030208/030206213538 (fbodaily.com)
- Source
-
FedBizOpps.gov Link to This Notice
(may not be valid after Archive Date)
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