MODIFICATION
R -- 24-HOUR ANSWERING SERVICE
- Notice Date
- 9/18/2003
- Notice Type
- Modification
- Contracting Office
- Department of the Air Force, Air Education and Training Command, Luke AFB Contracting Squadron, 14100 W. Eagle Street, Luke AFB, AZ, 85309
- ZIP Code
- 85309
- Solicitation Number
- Reference-Number-F7HOS2322006
- Response Due
- 9/24/2003
- Archive Date
- 10/9/2003
- Point of Contact
- Ken Miller, Contract Specialist, Phone 623-856-3436 x268, Fax 623-856-3447,
- E-Mail Address
-
ken.miller@luke.af.mil
- Small Business Set-Aside
- Total Small Business
- Description
- The purpose of this modification is to publish questions and answers. Also below the questions and answers is a bid form for use in the solicitation. This solicitation is extended from 21 Sep 03 to 24 Sep 03. Please ensure all bids are received NLT 4:30 p.m. PST. QUESTIONS AND ANSWERS 1. The following are questions received in response to F7HOS232200600 along with the answers. 1. QUESTION: What are the approximate number of calls per month/year? ANSWER: The estimated amount of calls per month is 500. 2. QUESTION: Approximate number of call per month/year needing outcalls to the staff? ANSWER: 3. QUESTION: Does the service have to be performed at the MTF. ANSWER: No 4. QUESTION: Do you have statistics on the number of incoming calls per hour (day, night, weekend? ANSWER: 5. QUESTION: Is this service currently being performed by a contractor? ANSWER: Yes, the service is being performed by A Professional Image, 400 East Southern Avenue, Tempe, AZ 85282 6. QUESTION: Is there a standardized form that I can use for a bid submission? ANSWER: A standardized bid schedule is attached. 7. QUESTION: Do you have any idea on anticipated call volume on this account? ANSWER: Anticipated call volume is 500 call per month 8. QUESTION: Could you please confirm that the answering service and the provided Qwest direct telephone line(s) will be at the contractor?s location and not a location provided by you? ANSWER: 9. QUESTION: What is the known or anticipated call volume for the service. ANSWER: The anticipated call volume for the service is 500 calls per month 10. QUESTION: Is quote expected as a fixed base plus option year format, or is it based on price per call ANSWER: See attached bid sheet 11. QUESTION: Who is the incumbent on this contract. ANSWER: See answer 5 12. QUESTION: Does Luke AFB pay the current contractor per hour or according to the number of calls placed with the contractor. ANSWER: Current contractor paid according to number of calls 13. QUESTION: What is the anticipated call volume per month? ANSWER: The anticipated call volume is 500 calls per month 14. QUESTION: Who pays for the service for the Qwest phone line? ANSWER: The government pays for the line BID SCHEDULE BASE YEAR: CHARGE PER MONTH FOR THE FIRST 500 CALLS ANSWERED: CHARGE PER MONTH FROM CALL 501 TO CALL 600 ANSWERED: CHARGE PER MONTH FROM CALL 601 TO CALL 700 ANSWERED: CHARGE PER MONTH FROM CALL 701 TO CALL 800 ANSWERED: Please use the same format for option year pricing.
- Place of Performance
- Address: Luke AFB, AZ
- Zip Code: 85309
- Country: USA
- Zip Code: 85309
- Record
- SN00437365-W 20030920/030918213142 (fbodaily.com)
- Source
-
FedBizOpps.gov Link to This Notice
(may not be valid after Archive Date)
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