SOLICITATION NOTICE
R -- Federal Employees and Annuitants Health Benefits Open Season Support Services
- Notice Date
- 1/14/2004
- Notice Type
- Solicitation Notice
- Contracting Office
- Office of Personnel Management, Contracting, Facilities and Administrative Services Group, Contracting Division, 1900 E Street, N.W., Room 1342, Washington, DC, 20415-7710
- ZIP Code
- 20415-7710
- Solicitation Number
- OPM-RFP-04-00012TLA
- Response Due
- 2/27/2004
- Archive Date
- 3/13/2004
- Point of Contact
- Terry Anderson, Contract Specialist, Phone 202/606-4056, Fax 202/606-1464, - Denise Haizlip-Harrod, Contract Specialist, Phone (202) 606-4116, Fax (202) 606-1464,
- E-Mail Address
-
tlanders@opm.gov, dhharrod@opm.gov
- Description
- The U.S. Office of Personnel Management(OPM) intends to issue an RFP that will result in the award of a firm-fixed price requirements contract to provide services for the Federal Employees Health Benefits Program?s Open Season for Annuitants. The contractor will be required to design and print guides and envelopes, in addition to the distribution and processing of personalized materials related to the annual (FEHB) Annuitant Open Season. Using a data base of approximately 1.8 million individuals supplied by the OPM, the Contractor prints, personalizes, and mails letters, notices, guides, and other informational materials to annuitants. Subsequently, annuitants may request health benefits enrollment changes, and/or additional information by using, at a minimum Interactive Voice Response (IVR) technology or other advanced technologies including the Internet. The Contractor must then process these requests. After the initial mailing, the Contractor must mail additional informational packages on a continuing basis, mail notices and enrollment change information to annuitants as well as the 200+ FEHBP plans. The health benefits enrollment and address changes that result from processing are recorded and sent to OPM through electronic transmissions. In addition, the Contractor must also be able to send this information through electronic transmissions to a centralized enrollment data ?hub? and meet the requirements of the Health Insurance Portability and Accountability Act (HIPAA). Regardless of the volume received, the Contractor is required to process all actions within 3 days of receipt and with a high level of accuracy. Throughout these processes, the Contractor is required to integrate a multifaceted operation, involving multiple phases, in order to perform the numerous and complex edit, and validation routines necessary to assure that the actions taken are appropriate. Prior to the start of the Open Season, the contractor must perform a full scale test to validate its data base retrieval system and its automated processing system, which includes: (a) laser printing messages, letters and FEHBP plan information; (b) personalizing individual letters and notices from a Government provided data base; (c) processing open season requests including enrollment and address changes, requests for additional information, generating new individualized letters with printed error messages and/or other special notices, generating summaries of actions including enrollment changes for annuitants, enrollment changes for former spouses, requests for health benefits plan brochures, enrollment confirmation letters, special handling items and submitting those actions to OPM in an automated fashion; (d) generating a series of test reports and electronic transmissions in the format specified by OPM from the processed transactions. The Contractor may be required, at any time during the Open Season period and with little notice, to provide additional programming services, design, print, fold, insert, and mail special notices to a large volume of individuals. The Contractor must grant positive assurance that its electronic data processing systems, can routinely generate the required automated outputs in the volume and immediate turnaround time with the high degree of accuracy required by OPM. The North American Industry Classification System Code for this requirement is 51114. OPM intends to award a Firm Fixed Price Contract for the base year being April 01, 2004, through March 31, 2005, with four 1-year options. Requests for copies of the solicitation should be received, in writing, no later than fifteen days from the date of this listing. Solicitation Requests should be submitted to the attention of Ms. Terry L. Anderson at Office of Personnel Management, 1900 E. Street, NW, Room 1342, Washington, DC 20415. E-mail request should be sent to tlanders@opm.gov. Telephone requests will not be accept. However, faxed requests are acceptable. The fax number is 202-606-1464. Only one copy of the RFP will be sent to each requestor. The RFP will be available electronically on the FedBizOpps website.
- Place of Performance
- Address: Office of Personnel Management, 1900 E. Street, NW, Washington, DC 20415
- Zip Code: 20415
- Country: United States
- Zip Code: 20415
- Record
- SN00504032-W 20040116/040114212640 (fbodaily.com)
- Source
-
FedBizOpps.gov Link to This Notice
(may not be valid after Archive Date)
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