SOLICITATION NOTICE
J -- Maintenance of Government-owned equipments (Transmission Electron Microscope and Gatan CCD camera)
- Notice Date
- 1/20/2004
- Notice Type
- Solicitation Notice
- Contracting Office
- Department of Health and Human Services, National Institutes of Health, Office of Administration, 6011 Executive Blvd, Rm 538, Rockville, MD, 20892-7663
- ZIP Code
- 20892-7663
- Solicitation Number
- 263-04-P(GQ)-0020
- Response Due
- 2/6/2004
- Archive Date
- 2/21/2004
- Point of Contact
- Dorothy Nickens, Contract Specialist, Phone 301-496-0301, Fax 301-480-1146,
- E-Mail Address
-
nickensd@od.nih.gov
- Description
- (1) The contractor shall perform site inspections, system installations, moves, and upgrades as necessary. (2)The contractor shall provide scheduled system checks, phone support, and corrective maintenance when necessary. a. Scheduled maintenance shall be provide scheduled preventative maintenance visits during the term of the contract. These visits will occur at reasonably spaced intervals as specified by the contractor, in consultation with the customer. During the visit the contractor shall undertake ordinary repairs and adjustments arising from normal usage of the equipment. In addition, the contractor shall undertake compliance review of the equipment, and cleaning and alignment of the equipment, as the contractor deems necessary for the functioning of the equipment. b. Unscheduled maintenance (In addition to Scheduled maintenance and telephone support) shall provide the ability to place maintenance service calls to the contractor at no additional cost in the event of equipment failures requiring immediate repair. Contractor shall make commercially reasonable efforts to respond promptly to such requests within the time frame set at award of this contract. In the event the contractor service representative cannot resolve an equipment problem in a reasonable amount of time. The contractor will escalate the problem by providing both telephone and/or on-site assistance, as necessary, in an effort to expedite a solution. c. Shall provide telephone support for repair and maintenance of the equipment during regular business hours (Monday through Friday, 8:00am - 5:00pm). Telephone support shall include response to questions about operating practices, application use and service issues that can be diagnosed and resolved over the telephone. (3) The contractor shall provide maintenance for the following Government Owned Equipment: a. FEI - CM120 Transmission Electron Microscope and Gatan CCD 794 Camera. b. FEI - CM200 FEG Transmission Electron Microscope and Gatan 679 CCD Camera. c. FEI - Tecnai F30 He Transmission Electron Microscope and Gatan 795 CCD Camera. (4) The contractor shall make reasonable efforts to ship parts within twenty-four (24) hours after identifying the need for replacement part for the equipment. Customer acknowledges and agrees that replacement parts or components that it obtains under this contract may be new or reconditioned to original manufacturer's specifications. The contractor shall, at its sole discretion, exchange and/or repair and modify existing component parts of the equipment, so as long as it does not significantly diminish the functionality of the equipment. (5) Services shall be performed at the equipment site. In certain cases, however, equipment or a part thereof will need to be returned to the contractor for factory repair or replacement. In such cases, the contractor shall be responsible for all shipping and transportation costs. Equipment may be returned to the contractor only after, an authorized representative has approved the return and the contractor has assigned a specific "Return Authorization Number" for the equipment. The period of performance is for one year. Closing date will be 15 calendar days after publication of this notice. Requests for solicitation may be faxed to 301) 480-1146.
- Record
- SN00506645-W 20040122/040120211821 (fbodaily.com)
- Source
-
FedBizOpps.gov Link to This Notice
(may not be valid after Archive Date)
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