Loren Data's SAM Daily™

FBO DAILY ISSUE OF FEBRUARY 05, 2004 FBO #0800
SOURCES SOUGHT

D -- Microsoft Premier Support Services

Notice Date

2/3/2004
 

Notice Type

Sources Sought
 

Contracting Office

Department of Agriculture, Natural Resources Conservation Service, Information Technology Acquisition Team, Building A, Suite T-145 2150 Centre Avenue, Fort Collins, CO, 80526-1891
 

ZIP Code

80526-1891
 

Solicitation Number

AG-82TS-S-04-0004
 

Response Due

2/12/2004
 

Archive Date

2/27/2004
 

Point of Contact

Deborah Dove, Contracting Officer, Phone 970-295-5518, Fax 970-295-5525, - George Ensminger, Jr., Contracting Officer, Phone 970-295-5519, Fax 970-295-5525,
 

E-Mail Address

ddove@itc.nrcs.usda.gov, densminger@itc.nrcs.usda.gov
 

Description

The USDA Service Center Modernization Initiative (SCMI) located in Beltsville, MD has a requirement to purchase Microsoft Premier Support Services (PSS) covering a one-year period from date of award. Interested parties must provide a pricing proposal for the following services: The PSS will include the following Technical Account Manager (TAM) services: Up to 2,000 hours of a TAM?s time (for proactive, technical consulting and account management services -- TAM hours can be used for support consulting, supportability reviews, remote diagnosis and debug, multi-vendor coordination), including Orientation and Planning Session, Escalation Management, Service Delivery Plan, Support Usage Reports, Monthly Status Meetings; ASP Services (Alliance Support Professional -- Account Management and Proactive Technical Services): Up to 800 hours of an ASP?s time for Windows, for proactive, technical consulting and incident resolution services; Up to 800 hours of an ASP?s time for Exchange, for proactive, technical consulting and incident resolution services; Technical Support to include 25 support incidents (including Hot Fixes, Critical Problem Alerts, Multi-vendor Coordination, Monthly Status Meetings); 10 Developer Incidents; Technical Information Services including NewsFlashes and unlimited-user Service Desk license (an unlimited number of users may access the World Wide Web); 8 TAM on-site visits (up to two days), North American location only; 4 Microsoft TechNet Plus Subscriptions (single server); 4 MSDN Subscriptions. Interested contractors must be Microsoft-authorized and certified Premier Support Services providers. Certification from Microsoft must be provided by any interested party. The contractor must be able to provide Tier III/IV technical support. Payment for these services will be made quarterly, IN ARREARS. Inquiries will only be accepted by email to the contact person listed above.
 

Place of Performance

Address: USDA, Service Center Modernization Initiative Interoperability Lab,, 5601 Sunnyside Avenue,, Beltsville, Maryland

Zip Code: 20705-5740

Country: USA
 

Record

SN00514754-W 20040205/040203211900 (fbodaily.com)
 

Source

FedBizOpps.gov Link to This Notice
(may not be valid after Archive Date)

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