SOURCES SOUGHT
R -- Hotel Front Desk Clerks
- Notice Date
- 5/21/2004
- Notice Type
- Sources Sought
- NAICS
- 561210
— Facilities Support Services
- Contracting Office
- Department of Health and Human Services, National Institutes of Health, Clinical Center/Office of Purchasing & Contracts, 6707 Democracy Blvd, Suite 106, MSC 5480, Bethesda, MD, 20892-5480
- ZIP Code
- 20892-5480
- Solicitation Number
- Reference-Number-CC200406
- Response Due
- 6/7/2004
- Archive Date
- 6/22/2004
- Point of Contact
- Christopher Belt, Contracting Officer, Phone 301-594-5915, Fax 301-594-5920, - Christopher Belt, Contracting Officer, Phone 301-594-5915, Fax 301-594-5920,
- E-Mail Address
-
chris_belt@nih.gov, chris_belt@nih.gov
- Description
- The National Institutes of Health (NIH) is conducting a market survey to determine the availability and potential technical capability of 8(a), small and large businesses to provide the requirement for Front Desk Clerks as outlined below. The National Institutes of Health (NIH) is the nation?s foremost federally funded biomedical research institution. It is comprised of twenty-seven Institutes, Centers, and Divisions. The Warren Grant Magnuson Clinical Center, a 240 bed federally funded biomedical-research hospital, is part of the NIH campus in Bethesda, Maryland. The Clinical Center is the delivery setting for NIH intramural clinical research protocols. Patients are admitted to the Clinical Center for the sole purpose of Clinical Research as prescribed in a clinical research protocol. They may be self referred or referred by their primary care physicians. The Clinical Center admits patients from all over the world for clinical trials and natural history studies. The Center accommodates about 7,000 inpatient and 70,000 outpatient visits a year. To ensure that patient families have a comfortable environment to alleviate the stress and anxiety that inevitably accompany the serious illness of a loved one, the Edmond J. Safra family lodge is being constructed on the NIH campus with an estimated completion date of the January 2005. The Edmond J. Safra Family Lodge at NIH was designed as a 34 room, hotel-like facility for families while their loved ones receive care at the National Institutes of Health in Bethesda, Maryland. The Lodge will provide a retreat and sanctuary for families and caretakers of NIH Clinical Center patients participating in investigational and clinical trials to further knowledge of new treatments and disease. Specifically, the contractor will be responsible for providing the highest level of customer service by greeting and welcoming guests upon arrival at the Lodge.lodge. The contractor will be responsible for hotel-like electronic computer based registration. The contractor shall register guests for the 34 guest rooms by verifying reservations and addresses. The contractor will be responsible for issuing electronic (Onity/Tessa) guest room keys to and controlling entrance to specific rooms that service guests (e.g., business center and exercise room). The contractor will also be responsible for assisting guests with information regarding the Family Lodge, general Clinical Center information facilities and local information and attractions. 8(a) companies, Large and Small Businesses interested in responding to this requirement should submit a capability statement with the following information: Capability statements should discuss current work being done or work completed that is the same or similar in nature. Specifically, please discuss in detail the requirements that were satisfied, number of people, period of performance and any other information you may feel is important. Also, please discuss your plan of operation for these references. Specifically, please discuss quality control methods that were in place to ensure a successful operation. In addition, please provide an overview of your company that will demonstrate stability and expertise in providing the services required. Please discuss your ability to obtain and retain capable, responsible employees who are professional and sensitive to the needs of patients and their families at the NIH. Employees should possess a proven track record of being courteous and professional. Employees should also have good communication skills, both verbal and written and must possess basic computer skills and computational ability. This capability statement must also state business size, annual receipts (average gross revenue) for the last three (3) fiscal years, and whether or not the firm has been approved as a 8(a) or small business by the SBA under the applicable NAICS Code 561210, respectively. Capable firms shall provide four copies of a capability statement to the attention of Christopher Belt at the above address within fifteen (15) days from the date of this notice. It is anticipated that the period of performance will be for one twelve (12) month period, with options to renew for four (4) additional twelve (12) month periods. This is a market survey and does not constitute the synopsis announcement for the actual solicitation.
- Record
- SN00590232-W 20040523/040521211814 (fbodaily.com)
- Source
-
FedBizOpps.gov Link to This Notice
(may not be valid after Archive Date)
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