MODIFICATION
D -- National Vessel Monitoring System(VMS) Satellite Services
- Notice Date
- 12/22/2005
- Notice Type
- Modification
- NAICS
- 517410
— Satellite Telecommunications
- Contracting Office
- Department of Commerce, National Oceanic and Atmospheric Administration (NOAA), Acquisition and Grants Office, SSMC4 - Room 7601/OFA61 1305 East West Highway, 7th Floor, Silver Spring, MD, 20910
- ZIP Code
- 20910
- Solicitation Number
- NFFK0006000021
- Response Due
- 1/5/2006
- Archive Date
- 1/5/2006
- Point of Contact
- Prattsie Artis, Contract Specialist, Phone 301-713-0820 x182, Fax (301) 713-0806,
- E-Mail Address
-
prattsie.l.artis@noaa.gov
- Description
- Amendment No. 0001 is being issued 1) to extend the proposal due date to January 5, 2005, and 2) to provide the Statement of Work below. Additionally, responses to vendors' questions (2) are also being provided below. STATEMENT OF WORK 1. INTRODUCTION 1.1 Organization. This task is for National Oceanic and Atmospheric Administration (NOAA), National Marine Fisheries Service (NMFS), Office for Law Enforcement (OLE) Headquarters. 1.2 Background and Objective. Headquarters OLE provides support for all NOAA law enforcement activities at the Silver Spring, MD location and at six divisional offices collocated with regional NOAA facilities. In effort to enhance the enforcement capabilities of OLE has implemented the National Vessel Monitoring System (VMS) which provides a satellite tracking and surveillance capability for the enhancement of Fishery Management Plan (FMP) enforcement efforts. The objective of this task is to provide for communications messaging, polling, and VMS specific technical support for the United States Vessel Monitoring System program. 1.3 Performance. Certification by the Government of satisfactory service is contingent upon the Contractor performing in accordance with the terms and Conditions of the Statement of Work, any associated Work Orders, and all amendments. 2.0 SERVICES REQUIRED 2.1 Task Description. to provide for communications messaging, polling, and VMS specific technical support for the United States Vessel Monitoring System program. 2.1.1 The Contractor shall provide: 2.1.1.1 Communications services between participating vessels and NMFS under the following circumstances: a. When NMFS authorizes the vendor in writing to charge all communications costs to NMFS. or b. When NMFS initiates a message or polling rate change to a participating vessel. c. Communications traffic cost to be billed per message unit. 2.1.1.2 Software Configuration, Installation, Maintenance, and Repair. This includes installing, upgrading, maintaining, diagnosing computer software, programs, scripts and electronic data problems, also the deployment and management of the VMS firmware and other associated resources. This includes providing NOAA employees and VMS users with technical and/or telephone assistance for the configuration of shipboard VMS devices, network connectivity, application software, security mechanisms, and supporting special system configurations required for access to the VMS for improved efficiency. Cost to be billed on a per hour basis. 2.2 Deliverables and Acceptance 2.2.1 Deliverables. Services will be provided as requested by the National VMS Program Manager, within the scope of this assignment. 2.2.2 Criteria for Acceptance. All deliverables must meet professional standards and the requirements set forth in contractual documentation and procedures. 2.2.3 Support Response Times and Reporting Methods. The contractor will respond promptly to requests by OLE for Maintenance and Support Services. Response is defined as the contractor contact with OLE and the commencement of an active problem solution. All service requests and fault reports will be entered into a central database at OLE headquarters which is accessible via the Internet. The automated work order system will email work requests and fault reports to the contractor via a contractor provided email address. In the case of a system failure or emergency, contact may also be made by telephone, e-mail or other agreed means. 2.2.4 Target response times, by degree of urgency appropriate to the support request, are as stated below. The contractor must notify the designated OLE headquarters contact via email or other agreed upon means and advise of problems found and actions taken when work is completed so that work request can be closed in the automated system. Required Response Times Fault Level 08:00 to 06:00 US Eastern Time Monday to Friday, excluding public holidays Critical 2 hours Urgent 4 hours Normal 24 hours Low Priority 72 hours Fault Level At all other times Critical 4 hours Urgent 24 hours Normal 72 hours (on weekends) 24 hours (weekdays) Low Priority 72 hours Definitions: Critical: • Fault entirely prevents operation of system and/or causes, or potentially could cause, data loss (or) • Fault prevents critical component of the system from operating, during a Law Enforcement or other critical operation (and) • Restarts, or other defined maintenance procedures, are not effective in temporarily resolving the fault. Urgent: • Fault prevents operation of significant portions of the system functionality, in such a manner as to impact operational use. • Restarts, or other defined maintenance procedures, are partially effective as a temporary resolution to the fault. Normal: • Fault prevents operation of specific portions of the system, in a manner that is not critical to operations but where prompt resolution is desirable. Low Priority: • Fault affects non-critical functionality, with workaround or alternative method of accessing similar functionality available. 2.3 Expertise. The Contractor is responsible for providing personnel with substantive experience in the areas identified in Section 2. 3.0 GOVERNMENT AND CONTRACTOR FURNISHED RESOURCES 3.1 Government Furnished Property. None 3.2 Facilities, Supplies, and Services. When work must be performed at a NOAA facility the Government will provide, at no cost to the contractor, work space, a telephone, data terminal/emulator as required, and access to computer hardware/peripherals and software resources necessary for the proper performance of this task. 3.3 Information. The Government will provide applicable written procedures and documentation necessary for the proper performance of this task. 3.4 Contractor Furnished Materials 3.4.1 A list of materials will be in the Statement of Work when they are to be provided by the contractor. These materials are to be included when they are essential to the task performance and specifically approved by the Client Representative. 3.4.2 The client shall approve contractor acquisition of only those materials deemed impractical or untimely for the Government to acquire directly. 3.4.3 The contractor shall provide a Materials Control Report as required. 4.0 ADMINISTRATIVE CONSIDERATIONS 4.1 Points of Contact. The Points of Contact for this task are listed in the Task Order Information File. Any or all of these points of contact may be changed during the duration of the task. All changes are recorded in the TOI file and become part of the permanent record for this task. 4.2 Contractor Representative. The name, address, and phone number of the assigned representative shall be included in the task proposal. Upon identification of the task leader, the same information shall be provided to the Client Representative. The representative shall be responsible for the administration and supervision of the contractor personnel. This will be at no direct cost to the client agency. 4.3 Place of Performance Department of Commerce, National Oceanic and Atmospheric Administration National Marine Fisheries Service, Office of Law Enforcement 8484 Georgia Avenue Suite 415 Silver Spring, MD 20910 Occasional work at other OLE locations may be required. Communications services must be functional and reliable throughout the United States Exclusive Economic Zone. 4.4 Hours of Work. The contractor will be required to work duty hours necessary to support the response times required in section 2.2.3. 4.5 Period of Performance. 3 years 4.6 Privacy and Security. This project deals with very sensitive data, the Contractor will be required to sign a non-disclosure agreement. 4.7 Personal Services. The Client Representative has been briefed on the avoidance of personal services and those actions that represent personal services. 5.0 SPECIAL INSTRUCTIONS 5.1 General. All the documents specified below are to be submitted for this task in the formats described in the Statement of Work or the contract. 5.2 Staffing. Personnel assigned to this task must be able to meet the requirements of this task order. 5.3 Task Review Meetings. Representatives of the client agency and the Group Manager will meet at a site and time agreed upon by all parties to review performance; to inspect work for compliance with the SOW, and the associated contractor proposal. Reviews will normally be held at the place of task performance on an as required basis. 5.4 Task Management. A Task Order specifies and authorizes work to be accomplished on a task by the contractor to satisfy a Government requirement. It specifies the scope of work, required resources, completion schedules, technical requirements, performance standards, acceptance criteria for deliverable products, and the total price. The Task Order shall be comprised of the Statement of Work, the contractor's approved Task Proposal, the Delivery Order, and any associated modifications or amendments. RESPONSES TO VENDORS' QUESTIONS Q1. Please provide clarification for the specific services for this solicitation? Is it for Inmarsat C only? Or do you wish a quote for Orbcomm and Globalstar services as well? Response: The government anticipates multiple awards in order to acquire all the various type of services. Q2. In regards to the “Unit Rate per Message”, what is the size of the message? Response: In regard to text messaging, the size of the message may vary. In regard to position reports, the answer will depend upon which type of system is being utilized. In either case, the vendor needs to provide a message unit cost, sometimes called a bit rate. For example, Inmarsat has a message unit of KB/4. A position report requires 5 KB/4. A text message averages about 8 KB/4, sometimes more. NOTE: THIS NOTICE WAS NOT POSTED TO FEDBIZOPPS ON THE DATE INDICATED IN THE NOTICE ITSELF (22-DEC-2005); HOWEVER, IT DID APPEAR IN THE FEDBIZOPPS FTP FEED ON THIS DATE. PLEASE CONTACT fbo.support@gsa.gov REGARDING THIS ISSUE.
- Web Link
-
Link to FedBizOpps document.
(http://www.fbo.gov/spg/DOC/NOAA/AGAMD/NFFK0006000021/listing.html)
- Record
- SN00957570-F 20051224/051222214939 (fbodaily.com)
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