SPECIAL NOTICE
N -- Notice of Intent to Sole Source
- Notice Date
- 9/11/2006
- Notice Type
- Special Notice
- Contracting Office
- BUREAU OF RECLAMATION PO BOX 25007, 84-27810 DENVER CO 80225
- ZIP Code
- 80225
- Solicitation Number
- DOI-SNOTE-060911-001
- Archive Date
- 9/11/2007
- Description
- Notice of Intent: The Bureau of Reclamation intends to negotiate on a sole source basis with Pinnacle Learning LLC, to acquire training and facilitation services to include leadership training, team-building facilitation and customer service training. This is a follow on purchase order for the Acquisition and Assistance Management Division (AAMD) customer service/customer focus initiative which began in June 2005. Training and facilitation services were previously competed among GSA Schedule holders. The competitively selected consultants had begun implementation of new customer service strategies/processes. More specifically, five customer service initiative teams have been formed using the guiding principles provided by the consultants to address customer service issues and provide customized solutions for AAMD customers. The training and facilitation services build on and augment the previous customer service/customer focus training provided by the consultants now employed by Pinnacle. The training program conducted by the contractor provided unique and innovative solutions to customer service issues and applied them to the conditions currently existing within AAMD. This was accomplished through staff interviews, development of teams and frequent interaction with the teams. Currently AAMD is in the third stage of the four stage process and attempting to implement another contractor's customer service strategy or bring another contractor up to speed on the existing methodology would be time consuming and cost prohibitive. It would undermine AAMD's customer service accomplishments, impact the AAMD's ability to accomplish its mission, and disenfranchise its customers. Therefore, it is in the best interest of the Government to continue with the services of Pinnacle Learning through the defined final stages of the process. Any firm that believes it can furnish the items described above is encouraged to give written notification to the Contracting Officer. Supporting evidence must be furnished, in sufficient detail to demonstrate the ability to comply with the above requirements. All responses received within 5 days of the date of publication of this synopsis will be considered by the Government. A determination by the Government not to compete this proposed action based on responses to this notice is solely within the discretion of the Government. Information received will be considered solely for the purpose of determining whether to conduct a competitive procurement. Inquiries will only be accepted by e-mail: kgomez@do.usbr.gov. Responses should include the firm's business size [e.g. small business, other than small business] in accordance with the size standard: 500 employees for North American Industry Classification System (NAICS) Code 541611.
- Web Link
-
Please click here to view more details.
(http://ideasec.nbc.gov/j2ee/announcementdetail.jsp?serverId=BR142581&objId=111880)
- Record
- SN01140005-W 20060913/060911221547 (fbodaily.com)
- Source
-
FedBizOpps Link to This Notice
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