SOURCES SOUGHT
R -- IT Service Desk
- Notice Date
- 10/10/2006
- Notice Type
- Sources Sought
- NAICS
- 541512
— Computer Systems Design Services
- Contracting Office
- Department of Labor, Office of the Assistant Secretary for Administration and Management, Procurement Services Center, N5416 200 Constitution Avenue, NW, Washington, DC, 20210-0001
- ZIP Code
- 20210-0001
- Solicitation Number
- Reference-Number-DOL079RI20277
- Response Due
- 10/31/2006
- Archive Date
- 11/15/2006
- Description
- Sources Sought Notice --- Description The U.S. Department of Labor?s, Office of the Assistant Secretary for Administration and Management (OASAM), Information Technology Center (ITC), is seeking a contractor to provide service desk solution support of its Information Technology (IT) vision for the DOL/OASAM as well as support to enhance its mission and service delivery. This SOW is being issued as a DRAFT only. At this time the Department estimates that the period of performance for this effort will be effective for 1 year from the effective date. OASAM/ITC reserves the right to exercise up to 4 additional option years, after the base year. OASAM/ITC seeks a response from firms that are capable of providing the services as described in the DRAFT SOW. This sources sought notice and DRAFT SOW are for planning purposes only and do not commit the Government to pay for the information requested, issue a solicitation, or award a contract. No solicitation document exists at this time. No proposals shall be entertained based on this submission. Furthermore, the attached technical sections do not constitute a complete solicitation or imply that a complete solicitation will be submitted at a later date. No legal liability on the part of the Government exists for payment of any money for the performance of work requested by this sources sought notice. The Government will take into consideration all responses issued by the above deadline. Based on the BPA Qualifications responses and capability statements that the Government receives for this RFI, the Government may issue a final BPA at a later date. The closing date for the receipt of responses is October 31, 2006, at 3:00 p.m. Eastern Standard Time. Send your responses to Sheila Thompson, Contract Negotiator at the following e-mail address: Thompson.Sheila@dol.gov. The government reserves the right to compete any acquisition resulting from this survey among small businesses or to make award to an 8 (a) firm, based on the responses received. This sources sought notice is for planning purposes only and does not commit the Government to pay for the information requested, issue a solicitation, or award a contract. No solicitation document exists at this time. The NAICS Code identified for this requirement is 541512, Computer Systems Design Services, with a size standard of $23 Million. Request for Information Department of Labor/OASAM Information Technology Center Background The Information Technology Center (ITC), under the direction of the Office of the Assistant Secretary for Administration and Management within the Department of Labor is requesting information for market research for a service desk solution support of its IT vision for the Department of Labor (DOL)/OASAM as well as support to enhance its mission and service delivery.. The ITC requires Service desk services that are professional, appropriately skilled and knowledgeable, reliable and are responsive to ITC?s business needs and to those of its stakeholders. The ITC serves 23 DOL Agencies through the Employee Computer Network (ECN). The ECN has approximately 3500 Local Area (LAN) connected networked desktops at the Washington, DC and regional offices through-out the U.S. Also, numerous employees have laptops for working off-site. Its average call volume including regional and national offices is 165 calls per day with a maximum of 270. Given the dynamic change in Help Desk Services in recent years and as the ITC transitions to increasingly enterprise wide support, ITC strives to continuously improve its services, maximize its level of customer service while optimizing costs. The ITC is seeking solutions on transitioning its current help desk to a full service call center. Off site solutions will be considered. All solutions must be developed with industry best practices and within the confines of the DOL-wide IT governance, which improve the ITC customer service, efficiency and mission performance. Objectives ITC?s business challenge is described in the following summary of overall service desk objectives, which drive the day-to-day work of the ITC. Improve services, skills and knowledge to provide better customer service Establish and manage Service Level Agreements and Standard Operating Procedures Maintaining an agile and responsive support environment; introduce innovation and best practices while reducing costs and enhancing Service Desk Analysts productivity Establish utilization, performance monitoring and trend analysis reporting to support strategic planning and decision support systems Services include, but are not limited to: Perform root cause analysis and trend analysis on a scheduled basis Document and implant a Quality Assurance process. Instruction for Responses Respondents should submit a concise Statement of Interest, no more that 5 pages in length. Respondents should demonstrate should knowledge in the service industry and any previous experience with the Federal civilian sector service industry, especially as related to expansion. Please note that OASAM/ITC is not requesting budgetary information, a proposal with detailed plans, or proprietary information.
- Place of Performance
- Address: Washington, DC
- Zip Code: 20210
- Country: UNITED STATES
- Zip Code: 20210
- Record
- SN01163333-W 20061012/061010220140 (fbodaily.com)
- Source
-
FedBizOpps Link to This Notice
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