SOLICITATION NOTICE
99 -- General Purpose Stored Value Card
- Notice Date
- 7/15/2007
- Notice Type
- Solicitation Notice
- NAICS
- 541990
— All Other Professional, Scientific, and Technical Services
- Contracting Office
- United States Postal Service, Supplies and Services Purchasing, Travel, Retail, & Temporary Services CMC, 3300 S Parker Rd Ste 400, Aurora, CO, 80014-3500, UNITED STATES
- ZIP Code
- 00000
- Solicitation Number
- RFI-GPSVC
- Response Due
- 7/30/2007
- Archive Date
- 8/14/2007
- Description
- UNITED STATES POSTAL SERVICE REQUEST FOR INFORMATION (RFI) GENERAL PURPOSE STORED VALUE CARDS BACKGROUND The United States Postal Service (USPS) desires to engage in a process with viable companies to discuss establishing a General Purpose Prepaid Stored Value Card Program. This process requires the submission of information from interested companies followed by USPS evaluation. Potential companies that satisfy this evaluation process may be asked to engage in discussions with representatives from the USPS, and may be requested to make a formal presentation in-person and final evaluations will then occur. PURPOSE The USPS desires to sell General Purpose Stored Value Card at approximately 15,000 POS ONE locations nationwide. The sales of General Purpose Stored Value Cards at USPS retail sites will be operated as an alliance between the USPS and a commercial partner. The selected partner will be responsible for product design, development, production, distribution, customer service, advertising, marketing, merchandising support, application processing, card fulfillment, transaction processing, funds settlement, and store-level reporting. The partner will also assume liability for all cards sold by the USPS. The USPS will be responsible for card sales, POS ONE activation of cold cards through POS ONE equipment, and reloading of such cards. DESCRIPTION The USPS General Purpose Stored Value Card program will be comprised of two types of cards: 1.)Instant Issue Card- The instant issue General Purpose Stored Value Card will be sold for any dollar amount up the limit established by the USPS and its partner not to exceed $500. The funds loaded on the cards will be immediately available to the purchaser. The instant issue card will not be reloadable. 2.)Registered Card - After the initial purchase of an instant issue General Purpose Stored Value Card, customers will have the option of obtaining a personalized, e.g. registered, card by calling the partner's toll-free number and providing their name, date of birth, social security number, street address and telephone number and government issued ID number (driver's license, passport etc.). When this option is selected, an embossed card will be sent to the customer by First-Class mail at the expense of the partner. Upon phone activation of the embossed card, the original card will be de-activated and the partner will transfer the remaining funds on the de-activated card to the new card. The registered card will be reloadable up to the maximum value established by the USPS and its partner not to exceed $5,000 at any time and the aggregate reloads will not exceed $20,000 during a calendar year. Customers who obtain registered cards will receive monthly account statements by First Class Mail at the expense of the partner. INFORMATION REQUESTED 1. Capability of Company The USPS is seeking information from companies capable of providing a solution for the sale of General Purpose Stored Value Card at selected retail locations. Interested companies should address all of the competencies listed below. Companies are also encouraged to identify additional capabilities, enhancements and/or concepts. A.)Describe your company?s ability to provide a solution that includes, but is not limited to; network capabilities, card design/development, card production, card distribution, 24/7 customer service, advertising, marketing, quality assurance, merchandising support, application processing, fulfillment, transaction processing, account processing/servicing, funds settlement, consumer protection, compliance management, and risk mitigation solutions for General Purpose Stored Value Card. Note: The USPS does not allow debits to its accounts for funds settlements. B.)Describe your implementation process, including a sample time line and description of various implementation tasks. C.)Describe the features of your company's General Purpose Stored Value Card, including any special features such as, calling card capability, dual card distribution, loyalty/reward program, remittance, bill-payment, etc. D.)Describe your company's ability to provide store-level reporting of sales and revenue, including, but not limited to, daily, monthly, quarterly, annual, and customized analysis. E.)Describe existing General Purpose Stored Value Card programs your company administers and your company's position in the marketplace. F.)Separately describe your company's capability for an Instant Issue and Registered card. G.)Describe the target market(s) for General Purpose Stored Value Card. Include market research, industry trends, and the size of the opportunity for each target market. 2. Revenue Sharing Proposal The USPS desires to enter into a revenue sharing relationship with the selected partner. Interested companies should recommend a financial arrangement including, but not limited to, each of the fee categories listed below. The RFI should incorporated suggested prices for each category, the USPS' share as a percentage, and the total revenue opportunity. Also include all assumptions used to determine the revenue opportunity i.e., number of ATM/POS transaction per card per month, average life expectancy per card, percentage of registered cards, average load amount, number of cads sold per month, number of customer services calls per month, etc. Acquisition/Activation Float Maintenance Fee ATM Transaction Inactivity/Dormancy POS Transaction Balance Transfer Interchange Reactivation Customer Service IVR International Reload Customer Service Live Liquidation Replacement 3. Strategic Match with the USPS A.)Describe your company's competitive advantage and the value your company would bring to the USPS. Explain why your company would be a good match for the USPS. Include a detailed explanation of the type of support your company will provide to help manage the program i.e. monetary contribution, dedicated program manager, market research, etc. B.)Provide a list of all subcontractor(s), third parties, or affiliates required or planned. The RFI must include the nature, cost, and extent of work, identification, qualifications, number of years in business, and relevant experience. Also include asset size of any banking partner. 4. Technology The vendor will be required to work with the USPS' IT professionals to design and develop the technical components of the solution. A.)Provide an overview and architecture of your network, systems and platforms. Describe specifically how the program will work in interaction with our POS ONE system and credit card processing. o Does your business model allow for the USPS to extend its network to your facility and place a computer or computers on your floor for interface with your card processor? o Does your business support a network connected interface for your card processor? o Will your company provide a detailed and comprehensive specification for the network interface and message layout (input and output) that you support? o Will your company consider absorbing any technological changeover costs? B.)Describe the hardware and software requirements for using your card transaction reporting software packages. o What are the installation options for reporting packages? o Are the reporting packages available via internet and email? o What technical support is available for your reporting packages and during what hours is technical support available? C.)Describe your company's back-up data center for redundancy and disaster recovery plan including the time required to become fully operational after a disaster. D.)Describe your technical help desk or technical support for transaction processing (activation authorization) and settlement problems. E.)Describe your company's electronic report generation capability. F.)Describe the security protection built into your system and the type of encryption. 5. Financial Capability Submit financial statements for the past two years. Provide examples of your company's financial ability to administer a General Purpose Stored Value Card program on a large national scale, including, but not limited to, a description of the size of the program administered (e.g., number of cards, amount of funds processed, number of sales locations, etc.). 6. Bank Secrecy Act Compliance The USPS General Purpose Stored Value Card program will be monitored by the USPS' Bank Secrecy Act (BSA) Compliance Office. The BSA office ill implement a set of internal controls to ensure compliance with Anti-Money Laundering (AML) laws, and work with the program manager and alliance partners to ensure compliance with all applicable regulations. Companies interested in responding to this RFI must address the following questions: A.)What procedures are in place to confirm/verify the identity of customers who purchase the USPS? General Purpose Stored Value Card? B.)What procedures are in place to comply with federal AML regulations; specifically, does your company have an AML program in place? C.)Would your company be willing to have Postal officials review your AML policies and procedures? D.)Will your company agree to provide daily data files containing: 1) all customers? names, card numbers, addresses, dates of birth, SSN?s, government issued ID number; 2) transaction information including, card number, amount of transaction, date and time of transaction, and location of each transaction. NOTE: The BSA office will provide specific date requirements when a partner has been selected. In addition, the BSA office has set the following limits on the registered General Purpose Stored Value Card: a.)Registration information will include: Names, Address SSN, DOB, and Government issued photo ID (type and number) b.)$5,000 Maximum value at any time c.)$2,500 Maximum value load d.)$20,000 Maximum reloading in one year period e.)Reload $500 or more must present same ID as at registration f.)$500 Maximum daily ATM withdrawal g.)Card expired in one year h.)For identify verification - the name on the bank account must be the same as appears on the card for the bank-to-bank load i.)Partner must provide a guarantee of security (indemnity in the event of breach) to protect customer information j.)If the law should change and require additional controls, the partner must comply. REQUEST FOR INFORMATION SUBMISSION INSTRUCTIONS Please identify the business, contact name, title, business phone, fax, e-mail and mailing address of the person at your company to whom all future correspondence from the USPS regarding this business opportunity should be addressed. Interested companies should submit 10 (ten) bound hard copies of their response package to this RFI by USPS First Class Mail service or an electronic copy utilizing the USPS Electronic Postmark (EPM) service to the following adddress: Pamela J. Devon, USPS Professional Printing and Creative Services CMC, Supply Management Stored Value Card Initiative 475 L'Enfant Plaza SW Room 4131 Washington DC 20260-4131 Pamela.J.Devon@usps.gov Responses are due by 12:00 PM EST, July 30th, 2007. The Contracting Officer for the USPS may accept responses after the due date. Acceptance will be at the sole discretion of the Contracting Officer and in the best interest of the USPS. Please note that the contracting office for this RFI is the Supply Management office listed above. No faxed copies will be accepted. The limit is 15 pages and should be concise and focused by addressing each of the items listed under the section of this RFI entitled "Information Requested". Headings should correspond with the items found in this document and you should number each section and all pages. Sales Brochures, videos and other marketing information materials are not requested and will not be reviewed. Questions regarding responses to this RFI or general questions from interested companies regarding the content, objectives or nature of this RFI may be addressed, by email only, to Pamela Devon, at Pamela.j.devon@usps.gov. By submitting a response to this RFI, companies agree and acknowledge: 1.)The USPS evaluation and selection of companies for further discussions is a business decision and will be based upon a review of the company?s response to the RFI. 2.)The USPS will not provide its rationale for the selection or non-selection of a prospective business partner for further discussions with the USPS. However, all companies will receive a written acknowledgement as to their selection for, or removal from, further consideration. 3.)By submitting a response to this RFI, companies agree that any selection or non-selection of a business partner by the USPS is final and unreviewable. 4.)The USPS is not obligated to enter into any agreements or contracts as a result of this RFI. 5.)The USPS will not pay for the information solicited under this RFI. 6.)This RFI contemplates a contractual agreement to pursue a business arrangement and does not constitute a USPS Supplying Principles and Practices action, and is not governed by the provisions of the USPS Supplying Principles and Practices or successor regulations or guidelines. DISCLAIMER The USPS reserves the right to share your information internally only, and will keep your responses confidential. This information will not be made available to any third party unless specifically requested and approved by you on a case by case basis.
- Place of Performance
- Address: US Postal Service Headquarters, Professional,Printing and Creative Services CMC, 475 L'Enfant Plaza SW Room 4131, Washington DC
- Zip Code: 20260-4131
- Country: UNITED STATES
- Zip Code: 20260-4131
- Record
- SN01342977-W 20070717/070715220320 (fbodaily.com)
- Source
-
FedBizOpps Link to This Notice
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