SOLICITATION NOTICE
70 -- RightNow Perpetual Mainteance & Support DIAM81010
- Notice Date
- 8/20/2007
- Notice Type
- Solicitation Notice
- NAICS
- 541511
— Custom Computer Programming Services
- Contracting Office
- Defense Information Systems Agency, Procurement and Logistics, DITCO-Scott, 2300 East Dr. Building 3600, Scott AFB, IL, 62225-5406, UNITED STATES
- ZIP Code
- 00000
- Solicitation Number
- HC1013-07-T-0142
- Response Due
- 9/5/2007
- Archive Date
- 9/20/2007
- Small Business Set-Aside
- Service-Disabled Veteran-Owned
- Description
- DISA/DITCO, intends to issue a sole source contract to Executech, 4196 Merchant Plaza Suite 622, Woodbridge, VA 22192-5085. This acquisition is for renewal of RightNow Perpetual Maintenance and Support. The software being maintained is proprietary and protected by copyright laws. No third party maintenance is authorized. Period of performance is 01 Oct 2007 through 30 Sep 2008. The statutory authority for other than full and open competition is 10 USC 2304( c)(1), only one responsible source and no other supplies or services will satisfy agency requirements. Companies who can provide the above listed software maintenance renewal must complete the solicitation, HC1013-07-T-0142 available at http://www.fbo.gov/. The resultant contract will be a firm fixed price purchase order. The NAICS code is 541511 for this procurement. The solicitation is set aside for Service Disabled Veteran Owned Small Business. The justification detailing the government?s essential need for RightNow Perpetual Maintenance & Support is attached. SOLE SOURCE JUSTIFICATION FOR ACTIONS LESS THAN $100,000: This action is to renew RightNow Technologies? software licenses and maintenance through a Service Disabled Veteran Owned Small Business. This will allow the Office of Public Communications group to take advantage of the latest enhancements of the software. Through the Directorate for Office of Public Communications (PC), emails are received from the public through the DoD official website, DefenseLINK. PC has the primary responsibility of answering these emails on behalf of DoD. RightNow Technologies Software provides the E-Mail Response Management System (ERMS) software to assist PC in answering these inquiries. If support services are not obtained for the RightNow Technologies? software, the remaining option is to replace the entire ERMS with another product. Setting up a new solution will take a minimum of 6 months of work and may cost in excess of $200,000.00, not including hardware and training.
- Place of Performance
- Address: AFIS, 601 N Fairfax St Suite 110, Alexandria, VA
- Zip Code: 22314
- Country: UNITED STATES
- Zip Code: 22314
- Record
- SN01377906-W 20070822/070820220043 (fbodaily.com)
- Source
-
FedBizOpps Link to This Notice
(may not be valid after Archive Date)
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