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FBO DAILY ISSUE OF AUGUST 22, 2007 FBO #2095
SOLICITATION NOTICE

70 -- RightNow Perpetual Mainteance & Support DIAM81010

Notice Date
8/20/2007
 
Notice Type
Solicitation Notice
 
NAICS
541511 — Custom Computer Programming Services
 
Contracting Office
Defense Information Systems Agency, Procurement and Logistics, DITCO-Scott, 2300 East Dr. Building 3600, Scott AFB, IL, 62225-5406, UNITED STATES
 
ZIP Code
00000
 
Solicitation Number
HC1013-07-T-0142
 
Response Due
9/5/2007
 
Archive Date
9/20/2007
 
Small Business Set-Aside
Service-Disabled Veteran-Owned
 
Description
DISA/DITCO, intends to issue a sole source contract to Executech, 4196 Merchant Plaza Suite 622, Woodbridge, VA 22192-5085. This acquisition is for renewal of RightNow Perpetual Maintenance and Support. The software being maintained is proprietary and protected by copyright laws. No third party maintenance is authorized. Period of performance is 01 Oct 2007 through 30 Sep 2008. The statutory authority for other than full and open competition is 10 USC 2304( c)(1), only one responsible source and no other supplies or services will satisfy agency requirements. Companies who can provide the above listed software maintenance renewal must complete the solicitation, HC1013-07-T-0142 available at http://www.fbo.gov/. The resultant contract will be a firm fixed price purchase order. The NAICS code is 541511 for this procurement. The solicitation is set aside for Service Disabled Veteran Owned Small Business. The justification detailing the government?s essential need for RightNow Perpetual Maintenance & Support is attached. SOLE SOURCE JUSTIFICATION FOR ACTIONS LESS THAN $100,000: This action is to renew RightNow Technologies? software licenses and maintenance through a Service Disabled Veteran Owned Small Business. This will allow the Office of Public Communications group to take advantage of the latest enhancements of the software. Through the Directorate for Office of Public Communications (PC), emails are received from the public through the DoD official website, DefenseLINK. PC has the primary responsibility of answering these emails on behalf of DoD. RightNow Technologies Software provides the E-Mail Response Management System (ERMS) software to assist PC in answering these inquiries. If support services are not obtained for the RightNow Technologies? software, the remaining option is to replace the entire ERMS with another product. Setting up a new solution will take a minimum of 6 months of work and may cost in excess of $200,000.00, not including hardware and training.
 
Place of Performance
Address: AFIS, 601 N Fairfax St Suite 110, Alexandria, VA
Zip Code: 22314
Country: UNITED STATES
 
Record
SN01377906-W 20070822/070820220043 (fbodaily.com)
 
Source
FedBizOpps Link to This Notice
(may not be valid after Archive Date)

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