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FBO DAILY ISSUE OF AUGUST 13, 2008 FBO #2452
DOCUMENT

70 -- IT Service Managament System - Statement of Objectives

Notice Date

8/11/2008
 

Notice Type

Statement of Objectives
 

NAICS

541512 — Computer Systems Design Services
 

Contracting Office

Department of Commerce, National Oceanic and Atmospheric Administration (NOAA), Acquisition and Grants Office, SSMC4 - Room 7601/OFA61, 1305 East West Highway, 7th Floor, Silver Spring, Maryland, 20910
 

ZIP Code

20910
 

Solicitation Number

NCNA2400-8-40884
 

Archive Date

9/18/2008
 

Point of Contact

Robert M McNamara,, Phone: 301-713-0820x144
 

E-Mail Address

robert.mcnamara@noaa.gov
 

Small Business Set-Aside

Total Small Business
 

Description

This is a combined synopsis/solicitation for commercial services prepared in accordance with the format in FAR Parts 12 and 13, as supplemented with additional information included in this notice. This announcement constitutes the only solicitation; quotes are being requested and a written solicitation will not be issued. Solicitation Number NCNA2400-8-40884 is issued as a request for quotation. The North American Industry Classification Code (NAICS) is 541512. The National Oceanic and Atmospheric Administration (NOAA), National Ocean Service (NOS), Office of Ocean and Coastal Resource Management (OCRM) requires technical support to implement an IT service management system infrastructure for the National Ocean Service. The contractor shall provide and implement a commercial, off-the-shelf IT Infrastructure Library (ITIL) based ITSM system to satisfy NOS-specific requirements identified under Requirements below. The vendor shall work with representatives of the NOS Office of the Chief Information Officer (OCIO) to develop an appropriate implementation plan including contractor and NOS OCIO responsibilities and expectations. The contractor shall work with NOS OCIO to develop and implement the ITSM system on NOS provided hardware managed and administered by NOS OCIO staff in NOS Headquarters in Silver Spring, MD. The system shall be centrally managed and administered by NOS OCIO staff and support a geographically dispersed clientele of service desk analysts and end-users. The system will initially support 15 concurrent service desk analysts supporting approximately 100 customers. It is anticipated that the system will grow to support approximately 20 distinct service desks, 100 service desk analysts, and 2200 end-user customers. The firm fixed price award shall be made on a best value basis. Best value evaluation factors include the following: 1) Approach - The likelihood of effectively meeting the requirements; 2) Past Performance - The relevance and quality of prior performance; and 3) Price - The amount, realism and consistency of the evaluated price. The evaluation shall be based on use of the adjectival scheme as follows: Outstanding (O) - Conspicuously striking in eminence; Excellent (E) - Superior or first class; Good (G) - Beneficial and worthwhile; sound and valid; Adequate (A) - Reasonably sufficient and suitable; Marginal (M) - Minimally suitable at the lower limit. The solicitation document and incorporated clauses are those in effect through Federal Acquisition Circular Number 2005-26. The provisions and clauses may be downloaded at http://arnet.gov.far. The following provisions and clauses shall apply to this solicitation: FAR 52.212-2, Evaluation - Commercial Items; FAR 52.213-4 Terms and Conditions - Commercial Items. All interested contractors must be actively registered in the Central Contractor Registration (CCR) at the CCR website www.ccr.gov. The Government shall award a purchase order resulting from this solicitation to the responsible offeror whose offer conforming to the solicitation will be most advantageous to the Government, price and other factors considered. The following factors shall be used to evaluate offers: (i) approach, (ii) past performance, (iii) price; FAR 52.212-3, Offeror Representations and Certifications - Commercial Items, applies to this acquisition and there is no addenda to this provision; FAR 52.212-4, Contract Terms and Conditions - Commercial Items, applies to this acquisition and there is no addenda to this provision; FAR 52.212-5, Contract Terms and Conditions Required To Implement Statutes or Executive Orders - Commercial Items, applies to this acquisition; FAR 52.204-9, Personal Identity Verification of Contractor Personnel. All interested contractors must be actively registered in the Central Contractor Registration (CCR) at the CCR website www.ccr.gov and must provide a completed copy of the Offeror Representations and Certifications. Interested contractors are invited to review the attached Statement of Work entitled "IT Service Management System" August 6, 2008 and provide a written and electronic response to be received no later than 12:00 PM, Wednesday September 3, 2008 addressed to Robert M. McNamara, Contract Specialist, National Oceanic and Atmospheric Administration, 1305 East West Highway, Suite 7607, Silver Spring, Maryland 20910 and to robert.mcnamara@noaa.gov. Contractors must submit a complete response. Responses that are not substantially complete will be returned. Offers of partial performance shall be rejected. An original and four copies shall be submitted as well as an electronic version in MS Word or Adobe Acrobat. The electronic version shall be in the form of an email with attachments. A one page letter shall transmit the quotation signed by an individual authorized to commit the organization. Each response shall be on 8 1/2-inch x 11-inch paper, in a commercially standard font, not smaller than a size 12 font. The response shall be secured by simple stapling and shall not contain elaborate binding. Each page in the response shall be separately numbered. A page of paper printed on both sides is considered two pages. The offer, including the letter of transmittal, shall be limited to twenty (20) single sided pages. Submit offers arranged in three sections as follows: Section I - Approach, which includes identification and qualifications of relevant personnel and technical management approach; Section II - Past Performance, which includes relevant experience which describes at least three (3) relevant projects performed in the last three years and quality of performance; Section III - Price, Firm Fixed Price for the required services. The price shall include sufficient data to allow the Government to determine the amount, realism and consistency of the fixed price. Award shall be made to the responsible contractor that offers the best value to the Government. The Government shall not be liable for any costs incurred in response to this request.
 

Web Link

FedBizOpps Complete View
(https://www.fbo.gov/?s=opportunity&mode=form&id=de2bdd4ed441995f66cb18d0f64b4e70&tab=core&_cview=1)
 

Document(s)

Statement of Objectives
 

File Name: Statement of Objectives (IT Service Management System Statement of Objective-v2.doc)

Link: https://www.fbo.gov//utils/view?id=92392245f39992855030bf7aa8b7f89a

Bytes: 86.50 Kb
 

Note: If links are broken, refer to Point of Contact above or contact the FBO Help Desk at 877-472-3779.
 

Place of Performance

Address: Silver Spring, Maryland, 20910, United States

Zip Code: 20910
 

Record

SN01637249-W 20080813/080811230921-de2bdd4ed441995f66cb18d0f64b4e70 (fbodaily.com)
 

Source

FedBizOpps Link to This Notice
(may not be valid after Archive Date)

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