SPECIAL NOTICE
U -- ACD Training
- Notice Date
- 8/19/2008
- Notice Type
- Special Notice
- NAICS
- 611430
— Professional and Management Development Training
- Contracting Office
- Department of Justice, Federal Bureau of Investigation, Procurement Section, 935 Pennsylvania Avenue, N.W., Washington, District of Columbia, 20535
- ZIP Code
- 20535
- Solicitation Number
- D20000505
- Response Due
- 9/5/2008
- Archive Date
- 9/20/2008
- Point of Contact
- Luwanna K. Clark,, Phone: 202-324-3319
- E-Mail Address
-
luwanna.clark@ic.fbi.gov
- Small Business Set-Aside
- N/A
- Description
- The Federal Bureau of Investigation intends to award on a sole-source basis a fixed price purchase order to Aspect Software, 300 Apolo Drive, Chelmsford, MA 01824 for two classes of Automated Call Distribution (ACD) System Management Essentials and one class of System Installation and Configuration. If you are interested and capable of providing this service, please submit your capability statement to attn: Luwanna Clark via email at Luwanna.clark@ic.fbi.gov. Aspect Education Services is the only training that provides the Aspect Spectrum ACD Curriculum. This curriculum incorporates a maximum of nine classes which is needed to facilitate the efficient and effective maintenance and use of the ACD system. The ACD system allows for Enterprise Operation Center Specialists to process government client incidents in an incident database. The estimated value of these classes is $9,750.
- Web Link
-
FedBizOpps Complete View
(https://www.fbo.gov/?s=opportunity&mode=form&id=7144a607ccb95b442ce36cff102b89ee&tab=core&_cview=1)
- Record
- SN01644375-W 20080821/080819222810-7144a607ccb95b442ce36cff102b89ee (fbodaily.com)
- Source
-
FedBizOpps Link to This Notice
(may not be valid after Archive Date)
| FSG Index | This Issue's Index | Today's FBO Daily Index Page |