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FBO DAILY ISSUE OF AUGUST 21, 2008 FBO #2460
SPECIAL NOTICE

U -- ACD Training

Notice Date
8/19/2008
 
Notice Type
Special Notice
 
NAICS
611430 — Professional and Management Development Training
 
Contracting Office
Department of Justice, Federal Bureau of Investigation, Procurement Section, 935 Pennsylvania Avenue, N.W., Washington, District of Columbia, 20535
 
ZIP Code
20535
 
Solicitation Number
D20000505
 
Response Due
9/5/2008
 
Archive Date
9/20/2008
 
Point of Contact
Luwanna K. Clark,, Phone: 202-324-3319
 
E-Mail Address
luwanna.clark@ic.fbi.gov
 
Small Business Set-Aside
N/A
 
Description
The Federal Bureau of Investigation intends to award on a sole-source basis a fixed price purchase order to Aspect Software, 300 Apolo Drive, Chelmsford, MA 01824 for two classes of Automated Call Distribution (ACD) System Management Essentials and one class of System Installation and Configuration. If you are interested and capable of providing this service, please submit your capability statement to attn: Luwanna Clark via email at Luwanna.clark@ic.fbi.gov. Aspect Education Services is the only training that provides the Aspect Spectrum ACD Curriculum. This curriculum incorporates a maximum of nine classes which is needed to facilitate the efficient and effective maintenance and use of the ACD system. The ACD system allows for Enterprise Operation Center Specialists to process government client incidents in an incident database. The estimated value of these classes is $9,750.
 
Web Link
FedBizOpps Complete View
(https://www.fbo.gov/?s=opportunity&mode=form&id=7144a607ccb95b442ce36cff102b89ee&tab=core&_cview=1)
 
Record
SN01644375-W 20080821/080819222810-7144a607ccb95b442ce36cff102b89ee (fbodaily.com)
 
Source
FedBizOpps Link to This Notice
(may not be valid after Archive Date)

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