SOLICITATION NOTICE
D -- ACD ACQUISITION
- Notice Date
- 3/10/2010
- Notice Type
- Presolicitation
- Contracting Office
- 501 East Moore DriveMontgomery (Gunter-Annex), AL
- ZIP Code
- 00000
- Solicitation Number
- FA8771-10-R-0009
- Response Due
- 4/2/2010
- Archive Date
- 4/17/2010
- Point of Contact
- Brandon Darrington brandon.darrington@gunter,af.mil
- E-Mail Address
-
E-mail the POC
(brandon.darrington@gunter,af.mil)
- Small Business Set-Aside
- N/A
- Description
- Headquarters 754th Electronic Systems Group's (HQ 754th ELSG) Field Assistance Service (FAS) supports over 115 754th ELSG developed, acquired, and maintained Combat Support Information Systems (CSIS) and communication computer systems. The FAS provides support on a 24 hour per day, 7 day per week, and 365 days per year basis to over 450 Department of Defense (DoD) sites around the world. It serves as the primary interface with HQ 754th ELSG's customers and Air Force users around the world. Around the clock professional response to user trouble calls is required to prevent adverse impacts on user missions and degraded system support to those users. FAS personnel respond to trouble reports and calls by providing first level technical support on application software problems, hardware and operating system software problems, network and connectivity problems, and systems documentation problems. In order to accomplish this mission, over 315,000 calls are responded to e! ach year by a joint Air Force and contractor team. The current FAS ACD system is inadequate to meet future needs. The Air Force is transitioning to the Vista and Windows 7 operating systems, and the current ACD is not compatible with Vista in a native environment. We require the complete telephony solution to be Joint Interoperability Test Command (JITC) certified, and listed in the JITC Approved Products List (APL), to run properly with workstations in both a native Vista and Windows 7 environment
- Web Link
-
FBO.gov Permalink
(https://www.fbo.gov/spg/USAF/AFMC/ESC/FA8771-10-R-0009/listing.html)
- Record
- SN02088132-W 20100312/100310234934-1634f986fb5e85f72cef85d006cb1ba6 (fbodaily.com)
- Source
-
FedBizOpps Link to This Notice
(may not be valid after Archive Date)
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