SOLICITATION NOTICE
R -- Central Appointments
- Notice Date
- 5/28/2010
- Notice Type
- Presolicitation
- NAICS
- 561421
— Telephone Answering Services
- Contracting Office
- Department of the Air Force, Air Force Materiel Command, 96th Contracting Squadron (Eglin AFB), 308 W D Avenue, Bldg 260, Suite 130, Eglin AFB, Florida, 32542-5418, United States
- ZIP Code
- 32542-5418
- Solicitation Number
- FA2823-10-R-0017a
- Point of Contact
- Heidi L. Frazier, Phone: 850-882-0360, Elisa J. Horrach, Phone: 850-882-4418
- E-Mail Address
-
heidi.frazier@eglin.af.mil, elisa.horrach@eglin.af.mil
(heidi.frazier@eglin.af.mil, elisa.horrach@eglin.af.mil)
- Small Business Set-Aside
- Service-Disabled Veteran-Owned Small Business
- Description
- The Air Armament Center (AAC), Eglin AFB, FL, has a requirement for nonpersonal services for the operation and management of the Centralized Appointment Call Center and Referral Management Center. The contractor shall provide all management, supervision, and labor for the operation of the centralized appointment call center, referral management center, primary care manager by name desk, TriCare Plus enrollment; appointment desks for the family health, family practice, pediatric clinic, internal medicine clinic, and flight medicine clinic at Eglin AFB and Hurlburt Field, FL. The anticipated base period of performance will be 01 August 2010 through 31 July 2011 with four, one-year option periods, all of which will be included in the evaluation for award. The contract type will be Firm-Fixed Price. This procurement will be 100% set-aside for service-disabled veteran-owned small business (SDVOSB). The applicable NAICS code is 561421 and the corresponding size standard is $7.0 million. Firms responding should indicate if they are qualified as a SDVOSB against this size standard. The anticipated date to issue the solicitation is 9 June 2010. Paper copies of the solicitation will NOT be issued. The Request for Proposal (RFP) will be available on the Electronic Posting System (EPS), which can be accessed at http://www.fedbizops.gov. No telephone calls or written requests for the solicitation package will be accepted. All prospective offerors are responsible to visit the web page frequently and obtain the solicitation and any amendments or other information pertaining to this requirement. Relevant information regarding a pre-proposal conference/site visit will be announced in the future solicitation package. IMPORTANT NOTICE: You will not be eligible to receive an award if you are not in the Central Contractor Registration Database at www.ccr.gov. APPENDIX A-WORKLOAD ESTIMATE EGLIN CACC- The CACC receives approximately, 28,000 incoming calls and makes 5,000 outgoing calls monthly, while making approximately 20,000 appointment transactions. RMC-New consults which historically amount to 4,000 a month, outgoing calls approximately 4,000 monthly, incoming calls of 2,000 monthly, walk in patients approximately 300 a month PCMBND-. The PCMBN enrollment / registration process estimates approximately 500 transactions. The Tricare Plus enrollment figures are estimated to be approximately 20 a month. FMCAD- The FMCAD estimates approximately 2,000 incoming calls monthly and estimates making 1,000 appointments (booking, canceling, changing and telephone consults). IMCAD- The IMCAD estimates approximately 2,000 incoming calls monthly and estimates making 1,000 appointments (booking, canceling, changing and telephone consults). PCAD- The PCAD estimates approximately 2,500 incoming calls monthly and estimates making 1,500 appointments (booking, changing, canceling and telephone consults FHCAD- The FHCAD estimates approximately 10,000 incoming calls monthly and estimates making 4,000 appointments (booking, changing, canceling and telephone consults). FPCAD-The FPCAD estimates approximately 7,000 incoming calls monthly and estimates making 4,500 appointments (booking, changing, canceling and telephone consults Hurlburt The CACC receives approximately, 12,000 incoming calls and makes 1,000 outgoing calls monthly, while making approximately 7,000 appointments. The PCMBN enrollment / registration process estimates approximately 600 monthly. The Tricare Plus enrollment figures are estimated to be approximately 20 a month. The RMC handles approximately 40 referrals per day, approximately 600 walk ins per month APPENDIX B-HOURS OF OPERATION/LOCATION EGLIN AFB FL M-F 0700-1600 except Federal holidays FMCAD IMCAD PCAD FHCAD FPCAD M-F 0700-1600 TPEC PCMBND RMC M-F 0700-1600 except Federal holidays CACC Hurlburt CCAC 0700-1600 Mon-Fri except for Federal holidays. RMC and PCMBND 0700-1600. LOCATIONS: 96 MDG, Eglin AFB, FL and 1SOMDG, Hurlburt Field, FL: Centralized Appointment Call Center (CACC) Referral Management Center (RMC) Primary Care Manager By Name Desk (PCMBND) 96 MDG, Eglin AFB, FL: Family Health Clinic Appointment Desk (FHCAD) Family Practice Clinic Appointment Desk (FPCAD) Pediatric Clinic Appointment Desk (PCAD) Internal Medicine Clinic Appointment Desk (IMCAD) Flight Medicine Appointment Desk (FMAD)
- Web Link
-
FBO.gov Permalink
(https://www.fbo.gov/spg/USAF/AFMC/96thContractingSquadronEglin/FA2823-10-R-0017a/listing.html)
- Place of Performance
- Address: Hurlburt Field, FL Medical Treatment Facility, Eglin AFB, FL Medical Treatment Facility, United States
- Record
- SN02163568-W 20100530/100528235546-7622acc48b4a4cf8e29b16109b70fa80 (fbodaily.com)
- Source
-
FedBizOpps Link to This Notice
(may not be valid after Archive Date)
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