SOLICITATION NOTICE
R -- Customer Interaction Center Software
- Notice Date
- 8/8/2011
- Notice Type
- Presolicitation
- NAICS
- 423430
— Computer and Computer Peripheral Equipment and Software Merchant Wholesalers
- Contracting Office
- Center Acquisition Innovation Frederick;Department of Veterans Affairs;7485 New Horizon Way;Frederick MD 21703
- ZIP Code
- 21703
- Solicitation Number
- VA79811RQ0214
- Response Due
- 8/15/2011
- Archive Date
- 8/22/2011
- Point of Contact
- Drake G. Russell, Senior Contract Specialist
- E-Mail Address
-
Replogle,
- Small Business Set-Aside
- N/A
- Description
- Department of Veterans Affairs Center for Veterans Enterprise Intent to Sole Source The Department of Veterans Affairs (VA) Center for Acquisition Innovation - Frederick, Frederick, MD, in accordance with FAR 13.106-1(b), intends to negotiate a sole-source procurement with Brookman, LLC, 1625 Piccard Drive, Suite Number 204, Rockville, Maryland, 20850, in support of Department of Veterans Affairs, Center for Veterans Enterprise (CVE) Program Office. This requirement provides the Government an existing Customer Interaction Center (CIC) by utilizing a pre-integrated call center application suite to manage all business communications on one platform for an expanding call center. The CIC's contact center applications and PBX / IP PBX call processing, voicemail, fax server and unified messaging capabilities will interconnect two offices in separate geographic locations. The estimated base period of performance will be September 2011 through September 2012. The following option periods will be for annual software updates, maintenance and training support (if required). Option Period 1 September 2012 - September 2013 Option Period 2 September 2013 - September 2014 Option Period 3 September 2014 - September 2015 Specific dates will be determined at time of award. This notice of intent is not a solicitation or request for competitive quotations. No solicitation package is available. All responsible sources may submit a quotation which shall be considered by the agency.
- Web Link
-
FBO.gov Permalink
(https://www.fbo.gov/spg/VA/AFMLOVASS/VASSMD/VA79811RQ0214/listing.html)
- Record
- SN02525316-W 20110810/110808235101-30580cc19bc9192038d020ff53ba63a0 (fbodaily.com)
- Source
-
FedBizOpps Link to This Notice
(may not be valid after Archive Date)
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