SOLICITATION NOTICE
R -- USAC Request for Proposals for LI Call Center Services - (Draft)
- Notice Date
- 1/16/2012
- Notice Type
- Combined Synopsis/Solicitation
- NAICS
- 561422
— Telemarketing Bureaus and Other Contact Centers
- Contracting Office
- Federal Communications Commission, Office of the Managing Director, Contracts and Purchasing Center, 445 12th Street, SW, Washington, District of Columbia, 20554
- ZIP Code
- 20554
- Solicitation Number
- USAC-LI-2012-01-16
- Archive Date
- 2/21/2012
- Point of Contact
- Jay H. Beard, Phone: 202-776-0200
- E-Mail Address
-
jbeard@usac.org
(jbeard@usac.org)
- Small Business Set-Aside
- N/A
- Description
- USAC RFP for LI Call Center Services, USAC-LI-2012-01-16 At the request of the Federal Communications Commission (FCC) Office of Managing Director (OMD), and to ensure wide exposure of the Universal Service Administrative Company's (USAC) solicitations, the FCC is alerting the public that USAC has posted on FebBizOpps and its website, the Request for Proposals (RFP) for Call Center Services supporting its Low Income program. The RFP is available electronically at http://www.usac.org/about/tools/procurement. The closing date for proposals is February 6, 2012 at 5:00PM Eastern Time. This is a combined synopsis/solicitation for Call Center Services. This announcement constitutes the only solicitation. Proposals are being requested and a separate written solicitation will not be issued. No additional notification will be issued by the FCC. ALL COMMUNICATIONS IN REFERENCE TO THESE OPPORTUNITIES SHALL BE THROUGH USAC'S Contracting Office. The RFP describes the services requested and provides instructions on how to respond. BACKGROUND: USAC is a not-for-profit Delaware corporation. The FCC has appointed USAC as the permanent administrator of the Universal Service Fund (USF) and the universal service support mechanisms (Support Mechanisms): High Cost (HC), Low Income (LI), Rural Health Care (RHC) and Schools & Libraries (SL) as set forth in Title 47, Part 54, Section 701 of the Code of Federal Regulations. As part of its administrative function, USAC performs, subject to FCC oversight, the billing, collection, and disbursement functions associated with the USF and the Support Mechanisms. Additional information concerning USAC and its administration of the USF and Support Mechanisms can be obtained from USAC's website located at: www.usac.org. USAC is requesting proposals from customer call center contractors to provide live agent and interactive voice response ("IVR") services, and to place outgoing, automated telephone calls ("robocalls") to pre-defined telephone numbers to support the LI Duplicate Resolution Process. The RFP describes the services requested and provides instructions on how to respond. THIS IS NOT A PROCUREMENT BY A FEDERAL AGENCY, GOVERNMENT CORPORATION, GOVERNMENT CONTROLLED CORPORATION OR OTHER ESTABLISHMENT IN THE EXECUTIVE BRANCH OF THE UNITED STATES GOVERNMENT. THE CONTRACT AWARDED AS A RESULT OF THIS RFQ WILL NOT BE A SUBCONTRACT UNDER A FEDERAL PRIME CONTRACT TO USAC. Complete proposals must be submitted to Mr. Jay Beard, USAC Contracting Office, no later than the date and time set forth in the RFP. Proposals must be submitted by e-mail (rfp@usac.org), mail, courier or hand delivered to: Universal Service Administrative Company Attn: Mr. Jay Beard, 2000 L Street, NW, Suite 200. Washington, DC 20036.
- Web Link
-
FBO.gov Permalink
(https://www.fbo.gov/spg/FCC/FCCOMD/FCCCPC/USAC-LI-2012-01-16/listing.html)
- Place of Performance
- Address: Contractor's location, United States
- Record
- SN02655141-W 20120118/120116233022-00091657aee8d53e998848552fd885dc (fbodaily.com)
- Source
-
FedBizOpps Link to This Notice
(may not be valid after Archive Date)
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