MODIFICATION
D -- Blackberry Premium Technical Support Services
- Notice Date
- 3/19/2012
- Notice Type
- Modification/Amendment
- NAICS
- 517210
— Wireless Telecommunications Carriers (except Satellite)
- Contracting Office
- Department of the Air Force, Air Combat Command, AMIC CONTRACTING OFFICE, 11817 CANON BLVD, Suite 306, Newport News, Virginia, 23606-4516, United States
- ZIP Code
- 23606-4516
- Solicitation Number
- FA4890-12-T-0005
- Archive Date
- 4/11/2012
- Point of Contact
- SHELLEY DAVIS, Phone: 7572257713, Jill Cameron, Phone: 757-225-7699
- E-Mail Address
-
shelley.davis@langley.af.mil, jill.cameron1@langley.af.mil
(shelley.davis@langley.af.mil, jill.cameron1@langley.af.mil)
- Small Business Set-Aside
- Service-Disabled Veteran-Owned Small Business
- Description
- Question 3: Will the contractor be required to perform the support onsite or offsite at contractor's location? // Answer 3: OFF SITE Question 4: What level of security is required for our personnel that will be performing these support functions? // Answer 4: THERE ARE NO SPECIFIC SECURITY REQUIREMENTS FOR THIS CONTRACT. IT IS A COMMERCIAL CONTRACT FOR BLACKBERRY SUPPORT SERVICES. Question 5: Please provide us with the number of user calls per month, also can you give us a list of top ten issues reported by the customers. // Answer 5: THIS INFORMATION IS NOT TRACKED BY THE GOVERNMENT Question 6: Is the contractor expected to provide tier 1 and tier 2 Blackberry support for this opportunity? // Answer 6: BLACKBERRY PREMIUM TECHNICAL SUPPORT SERVICES ARE REQUIRED; THE FULL LIST OF SERVICES IS INCLUDED IN THE SOLICITATION Question 7: What ticketing tool is being used for incidence and request management? // Answer 7: THIS IS UP TO THE CONTRACTOR Question 8: Can you provide instruction on the number of pages required for the proposal response. // Answer 8: NO MORE THAN 2 PAGES Question 9: Is this a new requirement, if not who is the incumbent? // Answer 9: REDHAWK IT SOLUTIONS, LLC Question 10: How much was spent on the incumbent in 2010 or 2011 for their service? // Answer 10: $86,456.18 Question 11: Will the contractor be required to provide 24x7x365 live support or is this a 8am to 6pm Monday thru Friday requirement with on call support during off hours and weekends? // Answer 11: 24X7X365 SUPPORT REQUIRED
- Web Link
-
FBO.gov Permalink
(https://www.fbo.gov/spg/USAF/ACC/AACCONS/FA4890-12-T-0005/listing.html)
- Place of Performance
- Address: 180 Benedict Ave Suite 210, Langley AFB, Virginia, 23665, United States
- Zip Code: 23665
- Zip Code: 23665
- Record
- SN02700087-W 20120321/120319235428-77a8327310567a1549fda2c8a508887c (fbodaily.com)
- Source
-
FedBizOpps Link to This Notice
(may not be valid after Archive Date)
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