MODIFICATION
R -- Amendment - Changed the anticipated solicitation release date to 20 Sep 12. U.S. Army Wounded Soldier and Family Call Center Services for the U.S. Army Medical Command Medical Assistance Group (MMAG) located at Fort Sam Houston, TX
- Notice Date
- 9/6/2012
- Notice Type
- Modification/Amendment
- NAICS
- 624190
— Other Individual and Family Services
- Contracting Office
- MICC Center - Fort Sam Houston (JBSA), Directorate of Contracting, 2107 17th Street, Bldg. 4197, Fort Sam Houston, TX 78234-5015
- ZIP Code
- 78234-5015
- Solicitation Number
- W9124J12R0020
- Response Due
- 9/20/2012
- Archive Date
- 11/19/2012
- Point of Contact
- Belinda Kent, 210-466-2219
- E-Mail Address
-
MICC Center - Fort Sam Houston (JBSA)
(belinda.e.kent.civ@mail.mil)
- Small Business Set-Aside
- Service-Disabled Veteran-Owned Small Business
- Description
- The Mission and Installation Contracting Command (MICC) Center - Fort Sam Houston (FSH) intends to issue a solicitation for the U.S. Army Wounded Soldier and Family Call Center for the U.S. Army Medical Command Medical Assistance Group (MMAG) located at Fort Sam Houston, TX. The Chief of Staff of the Army activated The Wounded Soldiers and Family Hotline (WSFH) in 2007. The purpose of the WSFH are: 1) to offer wounded, injured, and ill Soldiers and family members a way to share concerns on the quality of patient care; 2) to provide senior Army leaders with visibility on medically-related issues so they can properly allocate resources to better serve Soldiers and families; 3) to assist in the resolution of Soldier and Family Member problems/issues; 4) to ensure that medical related issues are appropriately coordinated with MEDCOM Subject Matter Experts; 5) to take immediate action on any incoming calls where harm to self or others is expressed or suspected; and 6) to provide intake services for any MEDCOM directed surveillance program. The intent of this initiative is to increase awareness and identify actions necessary to ensure our wounded Soldiers and their families receive effective and responsive medical care. The contractor shall perform call center operation services, including performance of day to day operations for the Army Wounded Soldier and Family Hotline program under MMAG. The contractor shall provide personnel to service a 24 hour hotline 7 days a week with incoming call volume estimated at approximately 300 calls per week. The contractor shall utilize the toll free call line to respond to Army families, Soldiers, Retirees, Veterans, and Disabled Soldiers (beneficiaries) who are seeking information, or medical administrative issues. Specific areas of expertise include, but are not limited to, superb communication skills, call center and customer service operations; knowledge of Soldier and Family member issues/concerns and the skills needed to optimize the efficiency and effectiveness of processing the caller's request for assistance. Previous military experience, specifically Army Medical Department knowledge and/or clinical experience is required. This is a follow-on requirement. The current contract is W9124J-12-C-0008. The designated NAICS Code is 624190, Other Individual and Family Services with a size standard of $7.0 million. This acquisition is a Service-Disabled Veteran-Owned Small Business (SDVOSB) set-aside. The contract type is FFP. The Government anticipates a contract length of a 12 month base period and two (2) one-year option periods. The solicitation and resultant contract will contain FAR 52.217-8, Extension of Services, which will be evaluated as part of the contract. However, the extension period is not reflected in the period of performance. The solicitation will be issued as a Request for Proposal (RFP) utilizing FAR Part 15, Source Selection Tradeoff Procedures. The Government anticipates release of the solicitation on or about 20 Sep 12, with a projected closing date of 20 Oct 2012. These are projected dates and are subject to change. NOTICE TO OFFERORS: Funds are not presently available for this requirement. No award will be made until funds are available. The government reserves the right to cancel this requirement either before or after RFP closing date. This solicitation and all amendments will be issued to Federal Business Opportunities Website (FedBizOpps) at https://www.fbo.gov/. Offerors are required to check the above websites daily to be notified of any changes to the solicitation. Once the solicitation is posted, it is incumbent upon the interested parties to review this site frequently for any updates/amendments to any and all documents. Interested parties must be registered in the Central Contractor Registration (CCR) to receive a government contract award. You may register with the CCR at http://www.ccr.gov/. Online Representations and Certifications Application (ORCA) must also be completed for award. Please register Representations and Certifications at http://orca.bpn.gov. Existing CCR/FedReg, ORCA and EPLS data will be moved to System for Award Management (SAM) at http://www.sam.gov. The points of contact are Ms. Belinda Kent, Contract Specialist, at email belinda.e.kent.civ@mail.mil and Ms. Andrea Vigliotti, Contracting Officer, at email andrea.j.vigliotti.civ@mail.mil.
- Web Link
-
FBO.gov Permalink
(https://www.fbo.gov/notices/f5521f7d39a0cd6a9eb4f23a83871f90)
- Place of Performance
- Address: MICC Center - Fort Sam Houston (JBSA) Directorate of Contracting, 2107 17th Street, Bldg. 4197 Fort Sam Houston TX
- Zip Code: 78234-5015
- Zip Code: 78234-5015
- Record
- SN02871637-W 20120908/120907001619-f5521f7d39a0cd6a9eb4f23a83871f90 (fbodaily.com)
- Source
-
FedBizOpps Link to This Notice
(may not be valid after Archive Date)
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