FILE | G | Health Care for Homeless Veterans (HCHV) Program - Attachment

FBO DAILY ISSUE OF SEPTEMBER 22, 2012 FBO #3955
DOCUMENT

G -- Health Care for Homeless Veterans (HCHV) Program - Attachment

Notice Date: 9/20/2012
Notice Type: Attachment
NAICS: 624221 — Temporary Shelters
Contracting Office: Department of Veterans Affairs;North Texas Veterans Health Care Center;Network Contracting Office 17 (NCO 17);4500 S. Lancaster Road;Dallas TX 75216
ZIP Code: 75216
Solicitation Number: VA25712R0913
Response Due: 9/25/2012
Archive Date: 11/24/2012
Point of Contact: DARYL A. STEWART
E-Mail Address: 857-0824<br
Small Business Set-Aside: N/A
Description: NOTE: All required information for this solicitation was not included due to size limitation for this combined synopsis/solicitation format. All interested parties are to request a full inclusive copy of this solicitation via email to Daryl.Stewart@va.gov. Complete proposals are due by 12:00 p.m. (Noon) Tuesday September 25, 2012. PRICE SCHEDULE The contractor shall provide to the Department of Veterans Affairs (VA) community-based residential treatment including therapeutic transitional housing and support services to Veterans diagnosed with serious mental illness, in accordance with all terms, conditions, provisions and requirements listed herein. "Basic services" shall be as defined in the Statement of Work. Supplemental Services available from the contractor shall be separately priced, at a firm fixed rate, as stated in the Schedule of Services. Supplemental Services shall only be provided when specifically authorized in the Veteran's written referral for services. This is an indefinite delivery, indefinite quantity contract because it is impossible to determine with any certainty the amount of services that will be required under this contract. It is understood that no obligation will be incurred by the VA except for services rendered under this contract pursuant to referrals issued by the VA for residential treatment for specific beneficiaries. All deliverables and other documentation required by the Statement of Work shall be provided by the Contractor at no additional cost to the charges stated for Basic Services. The contractor shall be responsible for providing all labor, supervision, facilities/housing, and supplies necessary for the performance of the contract. The Per-Diem rate submitted shall be an all-inclusive rate. The number of quantities specified is an estimate and is subject to change. The minimum value of services and maximum value of services to be provided under this contract during the contract year are as follows: CONTRACT PERIODMINIMUMMAXIMUM 0001 BASE YEAR: Award through 30 September 2013$__________ [(1) one daily rate x (1) one available bed x 1 (one) day]$__________ [daily rate x number of available beds x 365 days] NOTE: The per diem rate established will be an all-inclusive rate. In the event a Veteran is admitted for emergency inpatient hospitalization, the VA will maintain payment on this contract for up to three days, during which time the bed is to be held by the Contractor for the Veteran resident, unless it is determined by the VA that the Veteran will not be returning to the placement. Otherwise, the VA will not pay for unoccupied beds. STATEMENT OF WORK 1.PURPOSE 1.1.Through Health Care for Homeless Veterans Program (HCHV), the VA provides case management services to Veterans and facilitates their access to a broad range of medical, mental health and rehabilitative services. HCHV's goal is to engage homeless Veterans in treatment and place them in a safe and secure environment that supports their rehabilitation goals. 1.2.The HCHV Program, an essential and critical part of the Veteran's Health Administration (VHA), is vital for providing a gateway to VA and community supportive services for eligible Veterans who are homeless. The HCHV Contract Residential Treatment Program for homeless Veterans diagnosed with mental illness is a vital program focused on addressing the needs of the most vulnerable and at risk homeless Veterans. Ensuring that Veterans with serious mental health and substance abuse diagnoses can be placed in community-based programs which provide quality housing and services that meet the needs of this special population is a particular focus of the HCHV program. 2.BACKGROUND Through the HCHV program, the VA provides case management services to Veterans and facilitates their access to a broad range of medical, mental health, and rehabilitative services. The purpose of this solicitation is to obtain offers from contractors who can provide care, treatment and rehabilitative services to veterans suffering from serious mental illness or chronic substance addiction, including veterans who are homeless, in community-based treatment facilities offering a safe and secure environment that supports their rehabilitation goals. The Contractor will be required to provide therapeutic and rehabilitative services, but will not be required to provide detoxification or other hospital level treatment - those services will be provided by the VA at VA facilities. 3.SERVICES TO BE PROVIDED 3.1.The Contractor shall be expected to provide rapid residential placement that enhances the stability of Veterans served by HCHV. Specific tasks are as follows: 3.2.Contractor shall have existing programs and facilities in the Tyler, Texas area that are fully operational and can start providing services within 10 days of contract award. The Contractor facility shall be located within 40-45 miles away from Tyler, Texas, or 2 hours of driving time from the VA North Texas Health Care Systems, 4500 South Lancaster Road, Dallas, Texas 75216. 3.3.Contractor will be responsible for providing sufficient residential capacity to place up to 20 Veterans in safe community-based residences. Suitable residential placement generally requires: 3.3.1.Sufficient personnel to assure security 3.3.2Staffing available on-site 24 hours a day, 7 days a week 3.3.3.Three (3) nutritionally adequate meals a day, 7 days a week 3.3.4.Laundry facilities and detergent available for Veteran to do their own laundry. 3.3.5.The ability to place a Veteran on the same day of a referral from HCHV staff or Contracting Officer Technical Representative (COTR). 3.3.6.Hygiene products to include wash cloths, soap, feminine products, deodorant, toothpaste, and tooth brush shall be made accessible to veterans. 3.3.7.Transportation to VA Medical appointments or vouchers for use of public transit. 3.3.8.Suitable bedroom space and furnishings allowing for adequate storage and security of belongings, with no more than 2 veterans per room less than 140 square feet. 3.4.Contractor will be responsible for planning and coordinating all activities associated with providing safe and appropriate residential care. This includes, but is not limited to, the elements described in the preceding paragraph. Any associated expenses should be included within the Contractor proposal and not be billed as additional charges. 3.5.Contractor shall offer supportive services to Veterans that will provide assistance to them during their contract residential stay. These services will continue throughout their authorized stay, generally 90 days but not to exceed (NTE) 180 days without written exception by COTR. The goal of these services is to stabilize and prepare the Veteran for referral to appropriate independent or permanent housing. Therapeutic, rehabilitative, and recovery services determined to be needed by the individual resident in a plan developed within 5 days and reviewed monthly in the patient summary reports due, followed by revisions to the master treatment plan prior to 90 days by the contractor in consultation with the Veteran and the VA case manager and/or other appropriate VA staff. 3.5.1.Services which the Contractor must be able to furnish include: 3.5.1.1.Structured group activities as appropriate. Examples include group therapy, social skills training, Alcoholics Anonymous, Narcotics Anonymous, vocational counseling and physical activities. 3.5.1.2.Collaboration with appropriate VA staff to ensure linkages to and provision of supportive psychosocial services. 3.5.1.3.Assistance to develop responsible living patterns and to achieve a more adaptive level of psychosocial functioning, improved social skills and improved personal relationships. 3.5.1.4.Support for an alcohol/drug abuse-free lifestyle, with witnessed drug and alcohol screening regularly of Veterans. 3.5.1.5.Assistance to gain and apply knowledge of the illness/recovery process. 3.5.1.6.Individual professional counseling, including counseling on self care skills, adaptive coping skills and as appropriate vocational rehabilitation counseling in collaboration with VA program and community resources. 3.5.1.7.Specialized individual and group support addressing the needs of the frail, elderly Veteran. 3.5.1.8.Specialized individual and group support addressing the needs of Veterans with complex medical and mental health diagnoses. 3.5.1.9.Contractor shall possess the ability to clinically assess and respond to a Veteran in a mental health crisis and will create an environment conducive to medical and mental health recovery as needed. 3.6.The facility shall not accept food stamps or welfare from Veterans. 3.7.The Contractor shall provide treatment and discharge planning reflecting a team assessment of health, social and vocational needs and the involvement of the Veteran, the VA staff and appropriate community resources in resolving problems and setting goals. 3.8.An individual case record will be created for each referred Veteran. Case records shall be maintained in security and confidence as required by the Confidentiality of Alcohol and Drug Abuse Patient Records (42 CFR part 2) and the Confidentiality of Certain Medical Records (38 USC 7332). Case records and data normally maintained and included in a medical record as a function of compliance with State or community licensing standards will be made available on a need to know basis to appropriate VA staff members involved with the treatment program of the Veterans concerned. SPECIAL CONTRACT REQUIREMENTS 1. COMMUNITY TRANSITIONAL RESIDENCE An institution licensed by a State or Federal authority to provide on a regular basis, health care services to individuals who because of their mental health, alcohol, or drug dependent condition require such care and services above the level of room and board but do not require skilled nursing care services such as provided in skilled nursing facility. 2. ACCREDITATION Health care facilities utilized for the VA veterans shall meet the following listed standards: 2.1Accreditation by the Joint Commission (JC). 2.2.Commission Accreditation Rehabilitative Facilities (CARF) shall be prima facie evidence of compliance with VA Standards. 2.3.The Contractor shall comply with applicable requirements of the Confidentiality of Alcohol and Drug Abuse Patient Records (42 CFR Part II) and the Confidentiality of Certain Medical Records (38 USC 7332). 2.4.The Contractor shall comply with the principles listed in 38 CFR 17.707(b) to provide housing and supportive services in a manner that is free from religious discrimination. 3. LICENSING The facility shall be licensed or approved as a transitional residence to provide health care services by the state in which located and must comply with local government regulations. 4. LEVEL OF CARE 4.1.One level of care for VA beneficiaries will be provided: 4.1.1.Alcohol and /or drug dependence treatment including active affiliation with Alcoholics Anonymous (AA)/Narcotics Anonymous Programs and other related rehabilitation services. 4.1.2.Monitor compliance and support/reminder for attendance to VA appointments for: mental health, substance abuse prevention groups, Primary Care Provider (PCP), any other non-VA Rehabilitation. 4.1.3.Individual adjustment services including social, diversionary, recreational and spiritual opportunities. 4.1.4.Full attention shall be given to motivating and educating veterans to achieve and maintain independence in the activities of daily living. Contractor shall have available laundry facilities and supplies for Veteran residents to do their own laundry. 4.1.5.Support for an individual's desire for sobriety and an alcohol and drug free residential environment and lifestyle. 4.1.6.Psychological counseling, nutrition counseling, and vocational rehabilitation counseling. 4.1.7.Vocational Rehabilitation Focus includes: access or referral for vocational assistance, resume preparation, assistance with electronic employment search and electronic employment applications, referral for computer courses, on line education. Veteran shall have access to their personal computer for Vocational Rehabilitation and re-connection with family and significant others. Other computer access may include: Residential facility, public library, or community agencies for Vocational Rehabilitation. 4.1.8.Contractor Residential Care Provider shall give each Veteran a written copy of Transitional Residence House Rules and Regulations which includes a list of "What will get you immediately discharged". 5.PERSONNEL POLICY 5.1.The Contractor shall be responsible for protecting the personnel furnishing services under this contract. To carry out this responsibility, the Contractor shall provide the following for these personnel: 5.1.1.Worker's Compensation 5.1.2.Professional liability insurance 5.1.3.Health examinations 5.1.4.Income tax withholding 5.1.5.Social Security payments 5.2The parties agree that the Contractor, its employees, agents and subcontractors shall not be considered VA employees for any purpose. 6.STAFFING The Contractor shall assign to this contract personnel that by education and training (and, when required, certification or licensure) are qualified to provide the services as denoted in the SOW. The Contractor must identify each labor category to be utilized for this effort and provide a description of the skills and experience required per labor category, along with resumes. 6.1. During the first ninety (90) calendar days of performance, The Contractor shall make NO substitutions of key personnel unless the substitution is necessitated by illness, death, or termination of employment. The Contractor shall notify the Contracting Officer, in writing, within 15 calendar days after the occurrence of any of these events and provide the information required by paragraph (3) below. After the initial ninety (90) calendar days period of the contract, the Contractor shall submit the information required by paragraph (3) to the Contracting Officer at least fifteen (15) calendar days prior to making any permanent substitutions. 6.2. The Contractor shall provide a detailed explanation of the circumstances necessitating the proposed substitutions, complete resumes for the proposed substitutes, and any additional information requested by the Contracting Officer. Proposed substitutes shall have comparable qualifications to those of the persons being replaced. The Contracting Officer shall notify the Contractor within fifteen (15) calendar days after receipt of all required information of the decisions on the proposed substitutes. The contract shall be modified to reflect any approved changes of key personnel. 6.3. For temporary substitutions where the key person will not be reporting to work for three consecutive work days or more, the Contractor shall provide a qualified replacement for the key person. This substitute shall have comparable qualifications to the key person. 6.4. Contractor shall have a contingency plan in place to be utilized if personnel leave Contractor's employment or are unable to continue performance in accordance with the terms and conditions of the resulting contract. 6.5. The Government reserves the right to refuse acceptance of Contractor's personnel if personal or professional conduct jeopardizes patient care or interferes with the regular and ordinary operation of the facility. Breaches of conduct include intoxication or debilitation resulting from drug use, theft, patient abuse, dereliction or negligence in performing directed tasks, or other conduct resulting in formal complaints by patients or other staff members to designated Government representatives. Standards for conduct shall mirror those prescribed by current federal personnel regulations which be found on the website at www.opm.gov/feddata. The Contractor and Contracting Officer's Technical Representative will discuss and develop a plan to resolve issues raised concerning contract personnel's conduct. The final arbiter on any unresolved questions of acceptability is the Contracting Officer. 6.6. The COTR will work with the contractor to validate, plan to address with all involved parties, and resolve complaints concerning Contractor relations with the Government employees or patients. The Contracting Officer is the final authority on validating any disputed or unresolved complaints. In the event that the Contractor is involved and named in a validated patient complaint, the Government reserves the right to refuse acceptance of the services of such personnel. This does not preclude refusal in the event of incidents involving physical or verbal abuse. 6.7There shall be sufficient staff in numbers and position qualifications to carry out the policies, responsibilities, and programs of the facility. As a minimum, there must be a full time administrative staff member or his/her staff designee on duty on the premises or residing at the transitional residence and available for emergencies 24 hours a day, 7 days a week. 7.HOLIDAYS 7.1.Contractor shall provide patient service for veteran beneficiaries as requested Sunday through Saturday recognized including Federal Holidays. 8.REPORTING AND DOCUMENTATION 8.1.Contractor shall be responsible for providing VA with status reports demonstrating that placement and support service objectives for the veterans as well as the program are being met throughout the contract period and length of stay of each Veteran. Status reports shall begin one month from contact award and due for each veteran monthly thereafter on the 1st of each month unless the 1st is a holiday or weekend, in which case it shall be due the next business day. The Contractor must work with HCHV Program Manager to develop and submit program performance evaluation outcomes within 60 days of award, followed by regular evaluation reports of outcomes submitted within 5 days of each quarter according to VA fiscal year calendar. 8.2.Documentation includes compliance with paperwork required as a part of the VA's performance monitoring efforts. (e.g. Daily bed status reports submitted weekly on Mondays for the previous seven day period, and also monthly veteran treatment status summaries submitted on the 1st of the month, or the next business day if this falls on a holiday or weekend). 8.3Contractor is expected to develop treatment and preliminary discharge goals within 72 business hours of Veteran's admission to the program that works in conjunction with the HCHV Service Plan developed by VA and veteran prior to admission and provide to VA HCHV Case Manager for review. 8.4Contractor is expected to provide COTR with regular reports on changes in Veteran's status, including all changes and observations concerning the Veteran's biopsychosocial needs and status on meeting goals at least monthly or sooner if there are significant changes. 8.5COTR shall be notified within 12 hours of the death, injury, suicide attempt or voiced ideation, acts of verbal assault, threats, violence, exploitation, sexual relation activities at facility involving participants, or prolonged unauthorized absence of residence more than 12 hours of a Veteran placed in facility. 8.6.VA intends to conduct both periodic fiscal and performance reviews of the selected Contractor at the discretion of the COTR or VA HCHV Manger. 8.7.Contract is required to use the Continuum of Care HUD HMIS data integration system for reporting veteran demographic information and program services on all veterans served. Administrative costs for utilization of external data integration system must be all inclusive in cost of services. 9.ABSENCES AND CANCELLATION 9.1. The contractor shall notify the VA of absences from the facility. Absences of the patient from the facility in excess of forty-eight (48) hours will not be reimbursable except those where the contractor has requested and received prior written approval of the VA HCHV Case Manager or Program Manager. Should a patient referred to a residential treatment facility be absent himself/herself in an unauthorized manner, payment for services for that veteran to the contract facility would be continued for a maximum period of two days provided there is an active outreach attempt on the part of the contract facility staff, such as calling VA case manager, Emergency rooms, roommate(s), family, or friends as possible to return the veteran to the residential treatment program and when there is a strong likelihood that the patient will return. Contractor must document absences of the patient through multiple routine bed checks nightly and efforts made to locate and return the veteran to program successfully within 48 hours. Management of program dropout will be an element of quality assurance review of this program. 9.1.1.If an excused or approved absence exceeds 14 days, the Veteran must be discharged on day 15. The Contractor shall only bill for the first 48 hours of the absence. 9.1.2. If an absence is not excused or approved and exceeds 48 hours, the Veteran shall be discharged immediately after the 48 hour period. In this case, Contractor shall bill for the 48 hours they held the bed. 9.2.It is understood that the beneficiary may be provided facility care at the expense of the VA for a period not to exceed the maximum six months length of stay, unless an extension of the authorization is provided in writing in advance by the VA. Each patient will have his/her length of stay individually determined at admission and reviewed at the 90 day treatment plan update based on the progress in program. 9.3.VA reserved the right to remove any or all patients from the facility at any time without additional cost, when it is determined to be in the best interest of the VA or the patient. 9.4.Length of stay at VA cost will be initially authorized for 90 days, with contractor submitting a request to extent the patient beyond 90 days, NTE 180 days, depending upon the needs of the patient as mutually determined by the patient, the residential treatment staff, and VA HCHV Treatment Staff. All placements are NTE 180 days, but exceptions may be made by the COTR in writing based on an exception needed in order for the patient to meet realistic housing placement goals planned. 10.INFECTION CONTROL REQUIREMENTS Tests shall be current within the past year. 10.1.Tuberculosis Testing - All contractor personnel shall provide documentation of a Purified Protein Derivative (PPD) test performed within the past year. In case of a past positive PPD test, a negative chest radiographic report to rule out active tuberculosis shall be provided. The PPD test shall be repeated annually. 10.2.OSHA Regulation Concerning Occupational Exposure to Bloodborne Pathogens - The Contractor shall provide training or a self-study training module to its personnel; provide Hepatitis B vaccination series at no cost to its personnel who elect to receive it; maintain and distribute an exposure determination and control plan to its personnel; maintain required records; and ensure that proper follow-up evaluation is provided following an exposure incident. Contractor shall provide documentation that the employee(s) have received the Hepatitis B vaccination series or that the employee(s) declined to receive the series. 10.3.VA shall notify the Contractor of any significant communicable disease exposures to its employees as appropriate. The Contractor's occupational health provider shall adhere to current CDC/HICPAC Guideline for Infection Control in health care personnel (AJIC 1998; 26:289-354) for disease control. If the employees of the contracting agency suffer a communicable disease, the Contractor shall provide follow up documentation of employee's clearance to return to the workplace prior to their return. 11.DIETETIC SERVICE Veteran needs shall be met in accordance with sound medical practices. At least three (3) nutritious meals or their equivalent shall be serviced daily at regular times with not more than a 14 hour span between evening meals and breakfast of the following day. Meals will consist of an average of 1800-2400 calories per day, including snack. Provisions must be provided for modified diet plans to include: diabetes, cardiac, for example low cholesterol, low fat, renal /kidney restrictions, per individual treatment plan as required. Modified diets may include in between meal snacks. 11.1. Between meal and bedtime snack of nourishing quality shall be offered. 11.2. There shall be evidence that food is prepared, served, and stored under sanitary conditions. 11.3.Sanitary procedures shall be established and maintained for washing dishes, cleaning equipment and work areas, and for proper waste disposal. 11.4.Menus planned are in consultation with Dietician review/consultation. 11.5.Appetizing, nutritionally adequate meals are provided in a setting, which encourages social interaction and nutritious snacks between meals and bedtime which are made available for those requiring or desiring additional food, when it is not medically contraindicated. The addition of nutritious snacks to the requirements for room and board is particularly indicated for homeless patients. Many of these patients are either undernourished or have developed poor eating habits or both, because of their chronic psychiatric disorder, including alcohol/drug abuse behaviors. The local VA Medical Center dietitian may consult with the initial inspection team and the team making subsequent assessments, in evaluating not only the printed menus but also the patients' satisfaction with meals and the actual consumption of food offered. 12.DRUGS AND NARCOTICS Medications and narcotics shall be properly stored (locked room in locked cabinet) and controlled and proper issuance upon orders from physicians/prescribing providers shall be provided for and recorded. Documentation of medication compliance by observing the veteran take medication as prescribed, recording compliance includes: name of medication, time, date, dose, initials of staff observing compliance. 13. FIRE, SAFETY, AND SANITATION PRACTICES Acceptable safety and sanitation practices shall be observed throughout the facility. The building shall conform to the standards of the Life Safety Code (National Fire Protection Association #101). In effect on the date of the award of the contract. The transitional residence warrants that all applicable fire laws are being complied with and there are not recommendations of fire officials, which have not been resolved. 14.PAYMENT 14.1. Payment to the Contractor shall be paid monthly, in arrears, upon receipt of a properly prepared invoice. Payment for any leave, including sick leave, holiday, or vacation time, shall be the responsibility of the Contractor. 14.2The Department of Veterans Affairs Financial Service Center (FSC) is the designated agency office for invoice receipt in accordance with the Prompt Payment Act (5 CFR Part 1315). FSC or its designated representative may contact the vendor to provide specific instructions for electronic submission of invoices. The vendor shall be responsible for any associated expenses. FSC may utilize third-party Contractors to facilitate invoice processing. Prior to contact by FSC or its designated representative for electronic invoicing submissions, the vendor shall continue to submit all invoices to FSC at the mailing address below: Payment Address: Department of Veterans Affairs P.O. Box 149971 Austin, TX 78714-8971 14.3.Billings rendered by the Contractor to the Program Office for services furnished under the terms of this contract shall be billings in full. Neither the beneficiary his insurer, nor any third party shall be billed. 14.4.Invoices for payment may be rejected if all information required by FAR Clause 52.212-4(g) is not included. Invoices shall include the following information to be considered valid for payment. Invoices without the required information will be returned: 14.4.1.Vendor name, invoice number and date 14.4.2.Complete purchase order number assigned by the VA facility 14.4.3.Name of provider, number of days per patient 14.4.4Total dollar amount of invoice 14.5It is understood that payments made by the VANTHCS under this contract will constitute the total cost of residential care. The residential care facility agrees that no additional charges will be billed to the beneficiary or his/her family, either by the transitional residence office or any third party furnishing services or supplies required for such care, unless and until specific prior authorization in writing is obtained from the VA facility that authorized placement. It is impossible to determine the exact or estimated amount, which will be expended under this contract. It is understood that no obligation will be incurred by the VA under this contract until authorizations are issued for the transitional residential care of specific beneficiaries. The VA agrees to make payment on a timely basis for services rendered in accordance with such authorizations upon receipt of billings submitted by the transitional residence at the completion of each month(s) services. Invoices shall be electronically submitted to the VA facility authorizing admission of the veteran to transitional residence. 15.RECORD KEEPING 15.1. The Contractor and the HCHV Program Office shall establish and maintain a record keeping system that will record the services performed under the contract by the Contractor's employee(s). Any incidents of Contractor non-compliance as evidenced by the monitoring procedure shall be forwarded immediately to the COTR. 15.2. Documentation of services performed shall be reviewed prior to certifying payment. The HCHV Program Office shall pay for services actually performed and in strict accordance with Schedule of Supplies/Services. Contract monitoring and record-keeping procedures shall be sufficient to ensure proper payment and allow audit verification that services were provided. 16.QUALITY ASSURANCE: 16.1.The Contractor shall establish and maintain a Quality Assurance program that complies with Clinical Laboratory Improvement Amendments of 1988. 16.2.The COTR is identified as the Program Manager of Health Care for Homeless Veterans for Mental Health Services of VANTHCS. 16.2.1.The name and information of the COTR will be provided at contract award. 16.3.The COTR shall use the following surveillance methods listed to monitor Contractor performance. 16.3.1.100% Inspection: The VA will monitor the Contractor weekly by audit of the daily bed census reports submitted weekly on Monday or next business day if a Federal Holiday. Invoices provided by the Contractor will be verified against the daily bed census reports weekly for accuracy. 16.3.1.1.When a non-compliance is identified the COTR will provide a written notice to the Contractor in efforts to first correct errors, then forward on to the Contracting Officer on a Contract Discrepancy Report (CDR) as needed to resolve. 16.3.1.2. Contactor payment for services may be withheld if the service is provided or authorized by uncertified personnel, without regard to whether such services were medically necessary and appropriate. 16.3.2.Period of observation is from the 1st of each month through the end of the observation month. 16.3.3.Complaints Handling: The COTR shall monitor the services provided. Contractor shall cooperate with the COTR in providing information and answering questions in a timely manner when requested. Contractor shall refer complaints received directly from the customer(s) to the COTR. All complaints received by the COTR and forwarded to the Contractor shall be investigated promptly. After investigation and disposition, Contractor shall respond to the COTR with the written outcome of resolution within five (5) working days after receipt by the Contractor. 16.4Services Summary: PWS REFERENCEPERFORMANCE THRESHOLDMETHOD OF ASSESSMENTINCENTIVEDISINCENTIVE 16.3.1.100% of the time for period of observation100% Compliance with weekly submission of census; 97% accuracy of census and timely corrections made for items inaccurately reportedPositive Past Performance and/or exercise of option period; Timely processing of paymentPayment verification held and Negative Past Performance 8.3 100% of the time for period of observation 100% Compliance with weekly submission to VA HCHV of plan developed for every veteran Positive Past Performance and/or exercise of option period; Timely processing of payment Payment verification held and Negative Past Performance 8.4 100% of the time for period of observation 100% Compliance with monthly submission to VA HCHV with summary of progress and status of goals for every veteran Positive Past Performance and/or exercise of option period; Timely processing of payment Payment verification held and Negative Past Performance 8.5 100% of the time for period of observation 100% Compliance with notification of incidents to VA HCHV within 12 hours for every veteran Positive Past Performance and/or exercise of option period; Timely processing of payment Payment verification held and Negative Past Performance
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Document(s): Attachment; File Name: VA257-12-R-0913 VA257-12-R-0913_2.docx (https://www.vendorportal.ecms.va.gov/FBODocumentServer/DocumentServer.aspx?DocumentId=482296&FileName=VA257-12-R-0913-000.docx); Link: https://www.vendorportal.ecms.va.gov/FBODocumentServer/DocumentServer.aspx?DocumentId=482296&FileName=VA257-12-R-0913-000.docx; Note: If links are broken, refer to Point of Contact above or contact the FBO Help Desk at 877-472-3779.
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G -- Health Care for Homeless Veterans (HCHV) Program - Attachment