SOLICITATION NOTICE
D -- SCC License Renewal and Technical Support for the Laboratory Information System (LIS)
- Notice Date
- 12/5/2012
- Notice Type
- Presolicitation
- NAICS
- 511210
— Software Publishers
- Contracting Office
- Department of Health and Human Services, National Institutes of Health, Clinical Center/Office of Purchasing & Contracts, 6707 Democracy Blvd, Suite 106, MSC 5480, Bethesda, Maryland, 20892-5480
- ZIP Code
- 20892-5480
- Solicitation Number
- NIHCL2013142
- Archive Date
- 12/21/2012
- Point of Contact
- Rieka Plugge, Phone: (301) 496-1199, Julius Y Tidwell, Phone: (301) 496-0101
- E-Mail Address
-
rieka.plugge@nih.gov, jtidwell@cc.nih.gov
(rieka.plugge@nih.gov, jtidwell@cc.nih.gov)
- Small Business Set-Aside
- N/A
- Description
- The National Institutes of Health (NIH), Clinical Center (CC), Department of Clinical Research Informatics (DCRI) has a requirement for SCC license renewal and technical support for the Laboratory Information System (LIS). Documented service levels are important in setting customer expectations and staff performance for the services provided by the support center. The documented service levels define the: 1) Level of responsiveness that customers can expect based upon case severity; 2) Target timeframes for resolution; and 3) Level of responsiveness for non-technical issues. The support center shall set customer expectations for service level commitments via electronic acknowledgement when the Clinical Center creates a new trouble ticket or responds to a request for additional information or testing related to an open trouble ticket. It is anticipated that this contract will be an Option contract with a one-year base and four one-year options to extend the effective period of the contract. The anticipated period of performance for this award is April 1, 2013 to March 31, 2014. It is anticipated that the contract will be an Indefinite Delivery, Indefinite Quantity (IDIQ) contract. A firm fixed-price contract is anticipated. This is a Pre-solicitation Notice in advance of a Solicitation, and the Government is not committed to award a contract pursuant to this announcement. The solicitation will be issued under Full and Open Competition. The solicitation detailing the specifics of the project as well as information pertinent to the development of a proposal will be available electronically on or about December 20, 2012 and will be posted to the Federal Business Opportunities website at http://fedbizopps.gov under the National Institutes of Health, Clinical Center/Office of Purchasing and Contracts posting section. No paper copies will be available. Proposals will be due on or about January 20, 2013. Offerors are responsible for downloading their own copy of the solicitation and amendments and for routinely checking the Internet site for possible solicitation amendments that may be issued by the Government. Contracting Office Address: 6707 Democracy Blvd, Suite 106, MSC 5480 Bethesda, MD 20892-5480
- Web Link
-
FBO.gov Permalink
(https://www.fbo.gov/spg/HHS/NIH/CCOPC/NIHCL2013142/listing.html)
- Place of Performance
- Address: National Institutes of Health, 10 Center Drive, Bethesda, Maryland, 20892, United States
- Zip Code: 20892
- Zip Code: 20892
- Record
- SN02942995-W 20121207/121205234239-860f9836ff0d9265a51e59311222e014 (fbodaily.com)
- Source
-
FedBizOpps Link to This Notice
(may not be valid after Archive Date)
| FSG Index | This Issue's Index | Today's FBO Daily Index Page |