SOLICITATION NOTICE
70 -- ALTIRIS CLIENT Management Suite 7.1 - Package #1
- Notice Date
- 12/19/2012
- Notice Type
- Combined Synopsis/Solicitation
- NAICS
- 511210
— Software Publishers
- Contracting Office
- Department of the Air Force, Air Combat Command, 49 CONS, 490 First Street, Suite 2160, Building 29, Holloman AFB, New Mexico, 88330-7908, United States
- ZIP Code
- 88330-7908
- Solicitation Number
- F3LPAA2262A001
- Archive Date
- 1/8/2013
- Point of Contact
- Dale Corey, Phone: 9153563074
- E-Mail Address
-
dale.corey@jtfn.northcom.mil
(dale.corey@jtfn.northcom.mil)
- Small Business Set-Aside
- N/A
- Description
- Statement of Work ALTIRIS Client Management Suite 7.1 XPLAT PER NODE Software. The product support will include technical support to Joint Task Force North's J6 personnel and System Administrators. The Vendor will provide a base year quote. Actual performance period may change based on contract award date. Base Year Coverage Period: 1 January 2013 through 31 December 2013 VENDOR SOFTWARESUPPORT: (INCLUDING BUT NOT LIMITED TO) The Vendor will provide technical support for the following products: ALTIRIS Client Management Suite 7.1 XPLAT PER NODE Software VENDOR CUSTOMER SUPPORT: The vendor will provide comprehensive global 12 hour / 5 days a week telephone and on-line technical support. Technical support personnel shall be knowledgeable on all levels of computer support to include, but not limited to, troubleshooting software issues and will include: Unlimtted support requests Remote support Online access to documentation, knowledge based articles, discussion forums, and technical resources Product updates/upgrades Access to ALTIRIS website VENDOR PERSONNEL: This is a support purchase; however, Vendor personnel providing product support shall be fully trained/certified and knowledgeable in all software within software suite. PERFORMANCE REQUIREMENT SUMMARY: There is no measurable performance by Vendor as this is a submission for software maintenance support for existing products. However, the Vendor shall be required to provide accurate technical assistance in a timely manner within the confines of this SOW and the purchased service packages.
- Web Link
-
FBO.gov Permalink
(https://www.fbo.gov/spg/USAF/ACC/49CONS/F3LPAA2262A001/listing.html)
- Place of Performance
- Address: Bldg 11603, Old Iron Side Road, FT Bliss, Texas, 79918, United States
- Zip Code: 79918
- Zip Code: 79918
- Record
- SN02952381-W 20121221/121219234944-bfb91d73f3014b273299c0e1b319401f (fbodaily.com)
- Source
-
FedBizOpps Link to This Notice
(may not be valid after Archive Date)
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