SPECIAL NOTICE
70 -- Ombudsman Case Tracking and Case Intake Support
- Notice Date
- 3/26/2013
- Notice Type
- Special Notice
- NAICS
- 561499
— All Other Business Support Services
- Contracting Office
- Department of Education, Federal Student Aid, FSA Acquisitions, Union Center Plaza, RM 91F1, 830 First Street, NE, Washington, District of Columbia, 20202-5405
- ZIP Code
- 20202-5405
- Solicitation Number
- ED-FSA-13-R-0001
- Archive Date
- 4/5/2013
- Point of Contact
- Patricia S. Gwaltney, Phone: 202-377-3083, Darrick Hardiman, Phone: 202-377-3107
- E-Mail Address
-
Patricia.Gwaltney@ed.gov, darrick.hardiman@ed.gov
(Patricia.Gwaltney@ed.gov, darrick.hardiman@ed.gov)
- Small Business Set-Aside
- Total Small Business
- Description
- The U.S. Department of Education (Department), Office of Federal Student Aid (FSA), will be conducting Phase I of a two-phase solicitation in accordance with the procedures in the Department of Education Acquisition Regulation (EDAR) Subpart 3415.302-70. The solicitation will be posted no later than March 29, 2013. The objective of this acquisition is to obtaining contractor support for the following Ombudsman support functions: - To provide call intake, case work, and customer response/survey services for new and existing contacts to the FSA Ombudsman Group. - To provide operation/maintenance (O&M) and web development service to support the Ombudsman Group on its existing Ombudsman Case Tracking System (OCTS) application ( with enhancements as needed ), as well as the Coalition of Federal Ombudsman website. The current case tracking system (OCTS) is a Commercial Off-The-Shelf (COTS) Oracle/ Siebel Service application (underpinning the OCTS) and enabled through the FSA Virtual Data Center hosting application server and system structure. - To obtain a vendor proposed substitute Software as a Service (SaaS) case tracking solution. The Department will determine when/if the current Siebel system is transitioned to the proposed SaaS solution. This procurement will be set-a-side for small businesses under FAR Part 19 and acquired using procedures provided under FAR Part 12. FSA is committed to assuring that maximum practicable opportunity is provided to small, HUBZone small, disadvantage small, women-owned small, veteran-owned small and service-disabled veteran owned small business concerns to participate in performance of this contact consistent with its efficient performance. In teaming arrangements, the Government will consider the leading Contractor’s socioeconomic status as the team’s status. Only offerors selected in Phase I of this two-phase solicitation process will be provided a copy of the solicitation amendment for Phase II, and only those offerors selected in Phase I will be permitted to submit an offer in Phase II. Selection in Phase I of this solicitation does not constitute, nor guarantee, a contract award.
- Web Link
-
FBO.gov Permalink
(https://www.fbo.gov/spg/ED/FSA/CA/ED-FSA-13-R-0001/listing.html)
- Place of Performance
- Address: US Department of Education, FSA - Acquisitions, 830 First Street NE- Suite 91F3, Washington, District of Columbia, 20202, United States
- Zip Code: 20202
- Zip Code: 20202
- Record
- SN03020666-W 20130328/130326234439-964042171ab4d95cd366a03a8aceb764 (fbodaily.com)
- Source
-
FedBizOpps Link to This Notice
(may not be valid after Archive Date)
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