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FBO DAILY - FEDBIZOPPS ISSUE OF APRIL 18, 2013 FBO #4163
SPECIAL NOTICE

J -- IVR Scripting Service

Notice Date

4/16/2013
 

Notice Type

Special Notice
 

NAICS

512290 — Other Sound Recording Industries
 

Contracting Office

Pension Benefit Guaranty Corporation, Chief Management Officer, Procurement Department, Suite 1090, 1200 K Street, N.W., Washington, District of Columbia, 20005-4026
 

ZIP Code

20005-4026
 

Solicitation Number

RFQ35130185
 

Archive Date

5/2/2013
 

Point of Contact

Lawrence C. Durden, Phone: 2023264160 ext. 6386
 

E-Mail Address

durden.lawrence@pbgc.gov
(durden.lawrence@pbgc.gov)
 

Small Business Set-Aside

N/A
 

Description

The Pension Benefit Guaranty Corporation (PBGC) intends to make a sole source award to M&C Associates, LLC to provide annual maintenance and enhancement modifications to its current Interactive Voice Response (IVR) system. The contractor will provide profession technical support services to re-design the current IVR. PBGC requires the vendor to change the system from an automatic call routing tool to a resource tool that will improve service and reduce calls coming into the Customer Call Center. The contractor will also provide maintenance services on the existing IVR system. M& C is the only known company that can provide the IVR services currently needed by PBGC. Additionally, M & C has expertise in the specific IVR system that PBGC currently has in place. This is not a Request for Quote (RFQ), but a Notice of Intent. An RFQ will not be issued. However, interested parties may request further information (no later than April 17, 2013, 8 AM Eastern Time) by email to Lawrence Durden at durden.lawrence@pbgc.gov.
 

Web Link

FBO.gov Permalink
(https://www.fbo.gov/spg/PBGC/CMO/PD/RFQ35130185/listing.html)
 

Place of Performance

Address: 1200 K Street NW, Washington, District of Columbia, 20005, United States

Zip Code: 20005
 

Record

SN03037187-W 20130418/130416234136-cb8ddff519c63e61be3f048ceca65377 (fbodaily.com)
 

Source

FedBizOpps Link to This Notice
(may not be valid after Archive Date)

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