SPECIAL NOTICE
D -- Notice of Intent to Sole Source ServiceNow IT Management Suite Software
- Notice Date
- 6/22/2015
- Notice Type
- Special Notice
- NAICS
- 541519
— Other Computer Related Services
- Contracting Office
- Other Defense Agencies, Washington Headquarters Services, WHS, Acquisition Directorate, 1225 South Clark Street, Suite 1202, Arlington, Virginia, 22202-4371, United States
- ZIP Code
- 22202-4371
- Solicitation Number
- VCS06222015
- Archive Date
- 7/11/2015
- Point of Contact
- Vincent Charles Spencer, Phone: 7035451581
- E-Mail Address
-
vincent.c.spencer.civ@mail.mil
(vincent.c.spencer.civ@mail.mil)
- Small Business Set-Aside
- N/A
- Description
- This Notice of Intent is not a solicitation. Information submitted in response to this notice will be used solely to determine whether competitive procedures could be used for this acquisition. Washington Headquarters Services, Acquisition Directorate (WHS/AD), on behalf of the Enterprise Information Technology Services Directorate (EITSD), intends to purchase on a sole source basis, ServiceNow Information Technology Management Suite Software, installation support and system administrator training under the authority of FAR 8.405-6(b), Items peculiar to one manufacturer. This acquisition is intended to meet EITSD's requirement for an integrated Information Technology Service Management (ISTM) and Information Technology Asset Management (ITAM) system to track and manage IT services and support. EITSD provides IT services to WHS and the Office of Secretary of Defense (OSD). EITSD requires an ITSM solution that is scalable across the enterprise, capable of rapid customization, quickly and easily upgraded with minimal downtime and customer impact, adaptable to the environment and capable of integrations with existing architecture, tools, and applications; specifically EM7 network monitoring tool. The integrated ITSM and ITAM system must support Information Technology Infrastructure Library version 3 (ITIL v3) IT processes including: incident management (IT helpdesk tickets) problem management, change management, knowledge management, reporting and dashboards, IT asset discovery, IT configuration management, IT asset management, IT service catalog and customer-facing IT self-service portal. The ITSM and ITAM system must support agile software development and short delivery times (less than 30 days) for software version upgrades; software releases and patches should not require software development and configuration changes to the system. ServiceNow meets EITSD's requirement for an integrated ITSM and ITAM system. ServiceNow is the only product built on a single unified cloud platform that consists of one user interface, one code base, and one data model, delivering easy, automated upgrades that do not impact customizations or system availability. ServiceNow provides the ability to extend IT Service Management and Service Automation capabilities beyond the IT Helpdesk with out-of-the-box service automation for Human Resources, Facilities, Project and Portfolio Management, System Development Life Cycle, IT Financial Management, IT Business Management and Orchestration on a single platform. ServiceNow does not depend on third-party tools or separate software systems; this translates to lower integration and management costs. The NAICS code for this requirement is 541519 - Other computer related services. Market research has indicated that the required services are available via the Department of Defense (DOD) Enterprise Software Initiative (ESI) and on GSA schedule. Per DFARS 208.7402(1), "Departments and agencies shall fulfill requirements for commercial software and related services, such as software maintenance, in accordance with the DoD Enterprise Software Initiative (ESI) (see website at http://www.esi.mil/)." The WHS/AD anticipates awarding a firm-fixed order under an existing DOD ESI BPA or GSA schedule. Interested parties that are capable of satisfying the requirements listed above are asked to identify their capability to do so in writing by 4:00 pm Eastern time, Friday, June 26, 2015. Please submit responses to Chuck Spencer, Contract Specialist at vincent.c.spencer.civ@mail.mil.
- Web Link
-
FBO.gov Permalink
(https://www.fbo.gov/spg/ODA/WHS/REF/VCS06222015/listing.html)
- Place of Performance
- Address: WHS/EITSD, Arlington, Virginia, 22202, United States
- Zip Code: 22202
- Zip Code: 22202
- Record
- SN03772062-W 20150624/150622235351-83ac426594f7238fe24e58a34ff0541d (fbodaily.com)
- Source
-
FedBizOpps Link to This Notice
(may not be valid after Archive Date)
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