SPECIAL NOTICE
D -- National Contact Center Services
- Notice Date
- 2/10/2016
- Notice Type
- Special Notice
- NAICS
- 541519
— Other Computer Related Services
- Contracting Office
- Department of Labor, Office of the Assistant Secretary for Administration and Management, Office of Procurement Services, 200 Constitution Avenue, NW, S-4307, Washington, District of Columbia, 20210-0001, United States
- ZIP Code
- 20210-0001
- Solicitation Number
- DOL-OPS-16-NCC-NOI
- Archive Date
- 3/10/2016
- Point of Contact
- Donna McMullen,
- E-Mail Address
-
mcmullen.donna.r@dol.gov
(mcmullen.donna.r@dol.gov)
- Small Business Set-Aside
- N/A
- Description
- The Department of Labor, Office of Procurement Services intends to negotiate sole source commercial item procurement with CSRA, Inc. for National Contact Center Services for the Office of Public Affairs (OPA) for a period of 6 months with 2 three month options, which may be exercised by the agency, if needed (up to 12 months). The Contractor shall support up to a one year effort to establish a Contractor-provided and managed multi-channel contact center that utilizes state-of -the-art solutions for comprehensive communications and customer service programs. The Statement of Work (SOW), provides both general and specific requirements which the Contractor is expected to accomplish in order to meet minimum contract needs. Independently, and not as an agent of the Government, the Contractor shall be required to furnish and maintain all the necessary services, qualified personnel, material, equipment, hardware, software, and facilities not otherwise provided by the Government, to meet the requirements described in this SOW. However, interested parties may identify their interest and capability to respond to this requirement no later than Noon, February 24, 2015, local time. A determination by the Government not to compete this proposed contract based on responses to this notice is solely within the discretion of the Government. Information received will normally be considered solely for the purpose of determining what teaming arrangement or opportunities may exist for small business, if any. This notice is neither a request for proposals nor a means for soliciting responses, and no proposals will be accepted. POC: Donna McMullen, mcmullen.donna.r@dol.gov
- Web Link
-
FBO.gov Permalink
(https://www.fbo.gov/spg/DOL/OASAM/WashingtonDC/DOL-OPS-16-NCC-NOI/listing.html)
- Record
- SN04017327-W 20160212/160210235443-5d0801c80f952564343717211d26e3a4 (fbodaily.com)
- Source
-
FedBizOpps Link to This Notice
(may not be valid after Archive Date)
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