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FBO DAILY - FEDBIZOPPS ISSUE OF OCTOBER 22, 2016 FBO #5447
DOCUMENT

U -- LEAN MANAGEMENT TRAINING 22 PARTICIPANTS PER DAY OVER THREE SEPARATE TOURS FOR A TOTAL OF 66 PARTICIPANTS IN A LEAN MANUFACTURING ENVIRONMENT - Attachment

Notice Date

10/20/2016
 

Notice Type

Attachment
 

NAICS

611420 — Computer Training
 

Contracting Office

Department of Veterans Affairs;VA Sierra Pacific Network (VISN 21);VA Northern California HealthCare System;5342 Dudley Blvd, Bldg 209;McClellan CA 95652-2609
 

ZIP Code

95652-2609
 

Solicitation Number

VA26117N0044
 

Response Due

10/26/2016
 

Archive Date

10/31/2016
 

Point of Contact

Rex Crouch
 

Small Business Set-Aside

N/A
 

Description

Performance Work Statement (640-17-1-4853-0005) VA Palo Alto Health Care System (VAPAHCS) Training and Consulting Services - LEAN Management System and Process Improvement 1.0 General Information 1.1 Background: The LEAN journey for VA Palo Alto Health Care System (VAPAHCS) began in 2010 in pursuit of a transformational culture change that embodies continuous improvement in a large, complex health care system that serves the Veteran population. Through the heavy utilization of process improvement tools such as A3 dynamic concepts and reports, VAPAHCS discovered a critical need for a dependable management system that emphasizes respect for people and drives continuous improvement to achieve and sustain the mindset required of organizational efficiency and effectiveness within a LEAN culture. 1.2 General Scope: The Contractor shall be a widely regarded premiere manufacturing organization in the United States, where outside entities may study and observe LEAN principles and methods in progress. The Contractor shall provide three unique all-day training sessions for a total of 66 VAPAHCS participants on location at the Contractor's manufacturing facility and include a first-hand tour of the manufacturing facility's work units employing LEAN process improvement practices in a non-health care setting. The Contractor shall additionally provide guidance relating their own successful LEAN journey to the elements of respect for people and continuous improvement. The Contractor shall have greater than 15 years of experience in successfully embarking on and leading a LEAN journey; and shall work with VAPAHCS key staff to refine a tailored curriculum, tour, agenda, and classroom learning content. The Contractor shall have previous experience providing study trips to healthcare organizations looking to apply LEAN management system understanding in their own cultural transformation. The objective is to equip key leadership staff such as service chiefs with a better understanding of how humble inquiry, servant leadership, standard work, leader standard work, visual management, tiered escalation, and all the proper elements of a well-implemented LEAN management system combine to prime the environment for optimal empowerment of employees, development of people, and continuous process improvement. The Contractor must relate practices in a way that employees can translate and apply to the healthcare setting in alignment with VAPAHCS' mission. 2.0 Flat Payment Rates 2.1Offerors shall provide a flat rate price for all services indicated in this Solicitation. This will be a firm fixed price (FFP) contract. 3.0Contractor Tasks and Responsibilities 3.1Planning: Within fourteen (14) calendar days of contract award, the Contractor shall work with VAPAHCS representative(s) to confirm, in writing, dates for training sessions and on-location tours to take place. 3.2Tailored Curriculum: The Contractor shall provide a tailored curriculum for VAPAHCS, which includes a guided tour, a site visit agenda, visual presentations using software such as MS PowerPoint, and handouts/samples of non-proprietary visual management or other examples, as desired by tour participants, to facilitate learning about the LEAN management system and how it contributes to process improvement, organizational efficiency and effectiveness, and cultural shift that supports the mindset and methods of LEAN management. The Contractor shall provide the guided tour on-location at its manufacturing facility. The Contractor shall include as part of the tour and agenda, a minimum of one or more meetings for abnormality escalation and all of the following elements: start-up operations, policy deployment from headquarters to entry-level employees, visual management in work units, leader standard work and follow-up, quality assurance, area readiness, jidoka examples, auditing the standard, heijunka, just-in-time processing, and production controls. 3.2.1Agenda: The Contractor shall prepare a tour agenda that maximizes learning by following logically combined tour elements with intermittent classroom reflection, discussion, and application to VAPAHCS and/or health care setting examples. A written and electronic draft of the agenda shall be developed by the Contractor and provided to VAPAHCS representative(s) no later than five (5) business days prior to each tour date. 3.2.2Health Care Application: The Contractor shall work with VAPAHCS staff to conduct classroom activities and discussion relating LEAN management principles and tour elements observed to VAPAHCS and/or general healthcare settings. 3.3 Attendance: The Contractor shall arrange a total of three unique tours for a total of 66 VAPAHCS-designated staff during calendar years 2016-2017 on three separate dates. 4.0Period of Performance (POP) 4.1The POP shall be for one (1) year starting on the effective date of award of the contract. 4.2Tour dates shall not extend beyond the POP unless there is written authorization by the Contracting Officer (CO). Any work performed without prior authorization will be performed by the Contractor at no additional cost to the Government. 4.3Place of Performance: The place of performance will be on location at the Contractor's facility. 5.0Deliverables/Expected Outcomes 5.1 Three separate 1-day tours which meet the criteria herein, conducted for a total of 66 VAPAHCS participants shall be completed within the contract POP and shall constitute successfully accomplished deliverables. 5.2 Expected Outcomes: The tailored curriculum shall showcase a successful LEAN management system that emphasizes respect for people and drives continuous improvement to achieve and sustain the mindset required of organizational efficiency and effectiveness within a LEAN culture. The Contractor shall relate the curriculum and learning experience to VAPAHCS and/or general health care settings through: 5.2.1.Observation of fully implemented LEAN processes 5.2.2.Thinking critically about the implementation of LEAN management system components including leader standard work and visual management, and their importance in supporting process improvement efforts. 5.2.3.Greater appreciation for the role of management in a LEAN organization. 5.2.4.Greater understanding of the principles of respect for people and continuous improvement methodologies. 5.3 Deliverables Schedule: Item DescriptionStart DateDelivery Date Establish Tour Dates Upon contract award dateWithin 14 calendar days of contract award Produce Training AgendaUpon contract award dateNo less than 5 business days prior to each tour date Conduct TourDate of tour (morning)Date of tour (end of duty day) 6.0Other Administrative Responsibilities 6.1Federal Holidays: The Contractor is not expected to provide tour date availability on Federal Holidays. The holidays are: New Year's Day; Martin Luther King's Birthday, Presidents' Day; Memorial Day; Independence Day; Labor Day; Columbus Day; Veterans Day; Thanksgiving Day; Christmas Day; and any other days officially declared by the President of the United States to be a federal holiday. 6.2Cost of Services: Unless specified otherwise within this Solicitation, the Contractor shall include in its price, all labor, materials, tools, supplies, equipment, and other expenses necessary to perform this requirement. 6.2.1. Travel: The Government shall provide travel (air fare and ground transportation) for VAPAHCS participants to and from the location of the Contractor's manufacturing facility. 6.2.2. Lodging: The Government shall provide lodging (hotel) and meals (per diem) for VAPAHCS participants. 6.2.3. Reimbursement rates for travel, lodging, meals, an incidentals for each participant will be based on federal (GSA - General Services Administration) per diem rates. 6.3Invoices: Invoices will be paid in arrears after completion of services. Invoices must include at minimum, the following information: contract number, purchase order number, services provided, and the period of service. There will be no additional charges for time spent at the site (during or after the normal hours of coverage, or for any additional services which may be required to attain objectives. Under no circumstances shall the Contractor commence with any additional services without the written approval of the CO. Any additional services performed without this approval will be at the Contractor's expense. 6.4Contracting Officer Representative (COR): The Contracting Officer's Representative (COR) will be appointed and delegated by the CO and will serve as the liaison between VAPAHCS and the Contractor. A letter of designation will state the responsibilities and limitations of the COR, especially with regard to changes in cost or price, estimates or changes in delivery dates. The COR is not authorized to change any of the terms and conditions of the resulting order. The Contractor will receive a copy of the Delegation Letter from the CO. 6.4.1The COR will monitor services provided. Documentation of services performed will be reviewed prior to certifying payment. Contract monitoring and recordkeeping procedures will be sufficient to ensure proper payment and allow audit verification that services were provided. 7.0Contractor Qualifications 7.1The Contractor shall have proven industry recognition and expertise in LEAN manufacturing. 7.2The Contractor shall have greater than 15 years of experience in successfully embarking on and leading a LEAN journey. 7.3The Contractor shall provide past experience examples showcasing its management system's contributions to successful process improvement efforts supporting organizational efficiency and effectiveness. 7.4The Contractor shall have previous experience providing study trips to healthcare organizations looking to apply LEAN management system understanding in their own cultural transformation. 7.5The Contractor shall provide a contract manager who shall be responsible for the performance of the work. The name of this person and an alternate who shall act for the Contractor when the manager is absent shall be designated in writing to the CO. The project manager or alternate shall be available by phone or e-mail between 8:00am to 4:30p.m., Monday through Friday, except Federal holidays or when the Contractor's facility is closed. 8.0Contractor Furnished Equipment/Property 8.1The contractor shall provide all classroom space, additional space as necessary, necessary labor, equipment (e.g., computers, projectors, printers, easels, dry erase boards, markers), tools, parts, supplies, personal protective equipment for tours (eye protection, etc.) and materials to perform the work of preparation for and delivery of tours as outlined herein. The Government shall not be obligated to provide any equipment, tools, parts, or materials, other than what is stated in 8.1. 8.2Educational Materials: The Contractor shall furnish all required course materials including but not limited to: guides, workbooks, tools, audiovisual materials, best practices, programs, publications, and access to software applications or websites. These materials shall be provided by the Contractor both during and after the completion of services for additional support. 9.0Security Requirements 9.1Information technology (IT) security requirements for certification and accreditation (C&A) do not apply. A Security Accreditation Package is not required. 10.0Quality Assurance Surveillance Plan (QASP) 10.1 The Government shall evaluate the Contractor's performance under this contract in accordance with the Quality Assurance Surveillance Plan. The QASP is primarily focused on what the Government shall do to ensure that the Contractor has performed in accordance with the performance standards. It defines how the performance standards will be applied, the frequency of surveillance, and the minimum acceptable defect rate(s). 10.2The QASP will be provided to the Contractor within fifteen (15) days after award of contract. The COR will monitor Contractor performance. Documentation of services performed will be reviewed prior to certifying payment. Contract monitoring and recordkeeping procedures will be sufficient to ensure proper payment and allow audit verification that services were provided.
 

Web Link

FBO.gov Permalink
(https://www.fbo.gov/spg/VA/VANCHCS/VANCHCS/VA26117N0044/listing.html)
 

Document(s)

Attachment
 

File Name: VA261-17-N-0044 VA261-17-N-0044_1.docx (https://www.vendorportal.ecms.va.gov/FBODocumentServer/DocumentServer.aspx?DocumentId=3065495&FileName=VA261-17-N-0044-000.docx)

Link: https://www.vendorportal.ecms.va.gov/FBODocumentServer/DocumentServer.aspx?DocumentId=3065495&FileName=VA261-17-N-0044-000.docx

 

Note: If links are broken, refer to Point of Contact above or contact the FBO Help Desk at 877-472-3779.
 

Record

SN04309465-W 20161022/161020234547-a51ffb3086130f21993314d225089e75 (fbodaily.com)
 

Source

FedBizOpps Link to This Notice
(may not be valid after Archive Date)

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