SOURCES SOUGHT
Q -- Collection Maintenance and Reformatting Services
- Notice Date
- 4/4/2017
- Notice Type
- Sources Sought
- NAICS
- 519120
— Libraries and Archives
- Contracting Office
- Department of Health and Human Services, National Institutes of Health, National Library of Medicine, 6707 Democracy Blvd., Suite 105, Bethesda, Maryland, 20894, United States
- ZIP Code
- 20894
- Solicitation Number
- NIHLM2017960
- Archive Date
- 5/2/2017
- Point of Contact
- Maryann Meza, Phone: 301-496-6546, Robin Hope, Phone: 301-496-6546
- E-Mail Address
-
maryann.meza@nih.gov, Robin.Hope@nih.gov
(maryann.meza@nih.gov, Robin.Hope@nih.gov)
- Small Business Set-Aside
- Total Small Business
- Description
- This is a Small Business Sources Sought notice. The NAICS code for this Small Business Sources Sought notice is: 519120-Libraries and Archives. This is NOT a solicitation for proposals, proposal abstracts, or quotations. The purpose of this notice is to obtain information regarding: (1) the availability and capability of qualified small business sources; (2) whether they are small businesses; HUBZone small businesses; service-disabled, veteran-owned small businesses; 8(a) small businesses; veteran-owned small businesses; woman-owned small businesses; or small disadvantaged businesses; and (3) their size classification relative to the North American Industry Classification System (NAICS) code for the proposed acquisition. Your responses to the information requested will assist the Government in determining the appropriate acquisition method, including whether a set-aside is possible. An organization that is not considered a small business under the applicable NAICS code should not submit a response to this notice. All responsible sources may submit a capability statement which will be considered by the National Library of Medicine. This Sources Sought Notice is not a Request for Quotations (RFQ), nor is an RFQ available. The capability statement should contain enough sufficient detail for the Government to make an informed decision regarding your capabilities; however, the statement should not exceed 10 pages (excluding attachments.) Interested firms responding to this Sources Sought Notice must provide a capability statement that displays the following: (a) Microsoft Word or PDF file in 12 point font; (b) DUNS number, organization name, address, point of contact, and size and type of business (e.g., 8(a), HUBZone, etc) pursuant to the applicable NAICS code); (c) Technical and administrative points of contact, including names, titles, addresses, telephone and fax numbers, and e-mail addresses; (d) Staff expertise, including their availability, experience, and formal and other training; (e) Current in-house capability and capacity to perform the work; (f) Prior completed projects of similar nature; (g) Corporate experience and management capability; and (h) Examples of prior completed Government contracts, references, and other related information. The National Library of Medicine (NLM) requires proposals to be submitted via eCPS.: 1) Electronic copy via the NLM electronic Contract Proposal Submission (eCPS) website at https://ecps.nih.gov. All submissions must be submitted by 12:00 PM Eastern Time on April 17, 2017. 2) For directions on using eCPS, go to https://ecps.nih.gov/howto and click on "How to Submit." NOTE: To submit your electronic proposal using eCPS, all offerors must have a valid NIH External Directory Account, which provides authentication and serves as a vehicle for secure transmission of documents and communication with the NLM. The NIH External Directory Account registration process may take up to 24 hours to become active. Submission of proposals by facsimile or e-mail is not accepted. Disclaimer and Important Notes: This notice does not obligate the Government to award a contract or otherwise pay for the information provided in response. The Government reserves the right to use information provided by respondents for any purpose deemed necessary and legally appropriate. Any organization responding to this notice should ensure that its response is complete and sufficiently detailed to allow the Government to determine the organization's qualifications to perform the work. Respondents are advised that the Government is under no obligation to acknowledge receipt of the information received or provide feedback to respondents with respect to any information submitted. After a review of the responses received, a pre-solicitation synopsis and solicitation may be published in Federal Business Opportunities. However, responses to this notice will not be considered adequate responses to a solicitation. Confidentiality: No proprietary, classified, confidential, or sensitive information should be included in your response. The Government reserves the right to use any non-proprietary technical information in any resultant solicitation(s). -------------------------------------------- DRAFT STATEMENT OF WORK (WITHOUT APPENDICES) Collection Maintenance and Reformatting Contract I. General Information A. Scope of Work Over a 3-year period, the contractor shall provide a range of library services that National Library of Medicine (NLM) needs to properly maintain its collections and reformat collection materials to preserve them and make them accessible to the public. The intent is to acquire professional and para-professional expertise in library programs including collection maintenance and reformatting, e.g., scanning and digitization. The selected contractor shall have subject matter expertise and provide all resources necessary to perform the specific requirements as defined in the Task Orders. B. Background Information The NLM mission is to collect, preserve, and disseminate biomedical information. To support its mission, the Library assembled one of the largest collections of biomedical literature in the world and continues to collect in some forty biomedical areas and to a lesser degree in related areas. In total NLM collections contain approximately 28 million print and non-print items. The NLM print and microform service copy collections are housed in the General Collection, the History of Medicine Division (HMD), and the Main and HMD Reading Rooms. The requirements of this procurement are to maintain order in the NLM collections, ensure that titles are bound and assist NLM in reformatting collection items. This work is necessary to support the NLM mission to provide access to its collections whether through interlibrary loan or by servicing patrons who use the collections on site. The Collection Management Unit (CMU) of the Preservation and Collection Management Section (PCM) of the Public Services Division (PSD) is responsible for managing and making NLM collections accessible. The General Collection contains serials published from 1871 to the present and monographs published from 1914 to the present, and numbers an estimated 3 million bound volumes, plus thousands of unbound items, mostly individual serial pieces. For the most part, this collection is housed in the main Library, Building 38, in closed stack areas on the B-1, B-2 and B-3 levels. The B-1 and B-3 levels are reserved for core biomedical serials, classed as "W1" in the NLM classification scheme. The B-2 level contains a variety of bibliographic materials including monographs, congresses, audiovisuals (AV), Government documents, the Z collection and the Limited collection. The first floor contains the Main Reading Room and the HMD Reading Room which are open to the public. The Main Reading Room contains a few frequently requested bound and unbound serials, monographs and other reference materials. The HMD Reading Room contains reference materials related to the history of medicine. The HMD holds serials printed before 1871, monographs printed before 1914, and journal article reprints, pamphlets, dissertations and AVs, and these materials are housed on the B-1 and B-2 levels. NLM reformats older print, AV, and electronic collection materials to preserve them and make them accessible to the public. Current projects include a joint venture with the United Kingdom's Wellcome Trust to scan and digitize back issues of biomedical journals for deposit in PubMed Central; scanning and digitizing materials for the NLM Digital Collections; and reformatting at risk analog AV materials to analog preservation copies. Future projects include digitizing more of the NLM collections and reformatting AV materials to digital preservation copies. C. Place of Performance All activities shall be performed onsite at the Library in space provided by NLM. In general, activities shall be performed Monday through Friday, as necessary, during regular business hours. Contractor staff shall not work on weekends, federal Government holidays, or when the Government is closed. Individual schedules for contractor staff and any subsequent schedule changes must be approved by the Contracting Officer's Representative (COR). D. Services to be Provided The services contemplated under this contract include project management; professional librarian services; shelving and re-shelving collection items; retrieving collection items for patrons using the NLM Reading Room; preparing and shipping items for commercial binding and reviewing newly bound volumes; maintaining the collection; and, reformatting collection materials. An individual task order may require services in only one of these activities or a combination of activities. All requirements, tasks and deliverables apply to contractors and all subcontractors awarded under this contract and all task orders. The contractor shall perform the work set forth below and shall be responsible for the professional quality and technical accuracy and for the coordination of all facets of such work. The contractor shall, without additional compensation, correct or revise any errors or deficiencies in workmanship or other services. Independently, and not as an agent of the Government, the contractor shall furnish all necessary labor and services and perform the work set forth in the tasks outlined in this Statement of Work. The Statement of Work may be revised and/or changed by the Government to reflect changes in procedures, technologies, or new requirements. The contractor shall handle NLM collection materials, which are often irreplaceable, carefully and thoughtfully. The contractor shall follow the guidelines in Appendix A: Guidelines for Care and Handling of Library Materials. Whenever the contractor finds items that are damaged, such as those with loose or detached pages, broken spines, or other problems, the contractor shall immediately deliver the damaged items to the COR or designee. II. Specific Activities Activity 1: Project Management The contractor shall provide an onsite Project Manager to oversee the personnel working under this contract and all task orders. (See the Labor Categories in Section VIII. Vendor Requirements.) The Project Manager shall assign work to contractor personnel, regardless of tier, and implement quality control measures to ensure that all aspects of contract work are accurate. The NLM COR and designees and the Project Manager will provide training and written instructions to contractor staff as required for contract work. For each year of the contract, one (1) base and two (2) options, the level of effort required for this activity is one (1) full time Project Manager. The Project Manager and contractor staff shall maintain statistical records and submit monthly reports describing progress and accomplishments of each month, including any problems encountered that impact performance and/or productivity. If there is a problem with contractor staff performance, the COR will consult with the Project Manager to resolve the matter. If performance does not improve, NLM reserves the right to request the contractor replace staff on the contract. The Project Manager shall approve all new contractor staff before they begin to work on the contract. Activity 2: Professional Librarian Services The contractor shall provide professional librarian(s) to support NLM collection reformatting activities. (See the Labor Categories in Section VIII. Vendor Requirements.) The contract librarian(s) shall report to the Project Manager and the Project Manager shall perform quality control on all work performed by contractor librarian(s). For the base year of the contract, the level of effort required for this activity is two (2) full time Professional Librarians. Working with NLM staff and contract Library Technicians (See Activity 6: Support Reformatting Collection Materials), the contractor librarian(s) shall: • Select, gather, track, and prepare source materials for scanning (NLM systems are used to track source materials ensuring they accurately accounted for at all times) • Write instructions for inventorying source materials • Inventory source materials • Train technicians to inventory source materials; assign inventory work and oversee inventory production • Ship and receive source materials scanned or copied offsite • Write instructions for scanning or copying • Train technicians to scan or copy source material; assign scanning/copying work and oversee scanning/copying production • Scan source materials • Write instructions for processing images and metadata • Train technicians to process images and metadata; assign processing work and oversee processing production • Process images and metadata • Write instructions for performing quality assurance(QA)/quality control(QC) on analog copies, images, and metadata • Train technicians to perform QA/QC on analog copies, images, and metadata; QA/QC work and oversee QA/QC production • Perform QA/QC on images and metadata • Review and approve QA/QC done by technicians • Answer questions and assist technicians • Revise or rewrite instructions as needed, e.g., new scanners are brought on line, new workflows are created, QA systems are updated • Review the condition of source materials after scanning or copying, send for repair, if needed, and return to the collection Detailed written and verbal instructions for each activity will be provided to the contractor after award. For informational purposes, sample instructions provided in the appendices: Inventory instructions describe the source material data that are collected for reformatting projects and how to enter and edit the data in NLM systems. The inventory data for the Wellcome Trust project are collected in the ScanTrac system. Sample instructions for collecting inventory data and entering it into the ScanTrac system are provided in Appendix B. Scanning instructions describe material handling, scanner operation, image capture, article identification, content analysis, and citation and metadata creation. The scanning instructions for the Wellcome Trust project are called style guides. Style guides are written for each journal scanned. The contract librarian(s) shall analyze the journals and write the style guides for the Wellcome Trust project. The current style guide template for the Wellcome Trust project is provided in Appendix C. The contract librarians(s) shall also write scanning instructions for other NLM reformatting projects. Sample instructions for operating one of the NLM scanners are provided in Appendix D. Sample instructions for processing images are provided in Appendix E. Sample instructions for Quality Assurance of Scanned Journal Articles are provided in Appendix F. Activity 3: Shelve Collection Items and Retrieve Collection Items for Patrons in the NLM Reading Room The contractor shall re-shelve all library materials pulled from the General Collection, the main Reading Room and the HMD collection. The contractor shall also shelve all newly acquired material and all newly bound journals. The contractor shall provide Library Clerks trained and experienced in sorting and shelving library materials. (See the Labor Categories in Section VIII. Vendor Requirements.) As necessary, the contractor shall shift material, but not more than fifty (50) shelves in either direction unless special instructions are given by the COR. Shifting that requires moving collections more than fifty (50) shelves in either direction may be performed by the contractor as a collection maintenance activity (See Activity 5). During the initial twelve-month base period, the contractor may shelve up to 315,000 items, i.e., approximately 1,200 to 1,300 items each work day. The NLM anticipates the number of items to be shelved and re-shelved will decrease during each of the following option years by approximately 5%. The contractor shall be paid a unit price for each item shelved correctly. All items to be shelved shall be counted by the COR or designee and the counts will be verified by the Project Manager or designee. Items to be shelved will be placed on book trucks along with a control slip. The control slip will include the number of items to be shelved and the initials of the COR or designee, the location for shelving, and the time and date the items were counted. The control slip shall also include the initials of the Project Manager or designee who will verify the count before the items are shelved. The contractor shall never shelve items that are not counted by the COR or designee. The control slips will be collected by the Project Manager and provided to the COR. The contractor shall have no more than a 2% error rate, i.e., two (2) errors per one hundred (100) items shelved. The contractor shall meet this quality standard for all shelved and re-shelved items. Each work day, the Project Manager shall check at least 5% of shelved items in each of the shelving areas. Errors found shall be corrected by the contractor, in addition to the regular work load, and at no additional cost to the Government. All collection items are shelved in open shelving and in compact shelving in the Main Reading Room, General Collection, B-1, B-2 and B-3 levels and in the HMD B-2 level. The contractor shall shelve all items in exact call number order. NLM has more than one call number scheme and the contractor shall always shelve items at the correct shelf location. Detailed instructions on shelving including NLM call number schemes and locations of collections are provided in Appendix G. Note: The schedule outlined in Appendix C is subject to change depending the future use of library collections and changes in acquisition patterns. The COR will discuss changes with the Project Manager well in advance of implementation. The Project Manager shall adjust the number of assigned personnel as appropriate to accommodate changes to the number of materials to be shelved. The NLM Reading Room is open to the public and provides researchers and others with public computer workstations to access the NLM catalog, online journals, NLM-provided databases, and the Internet. Most of the NLM print collections are stored in areas that are not open to the public. The contractor shall retrieve collection items for patrons in the NLM Reading Room. The contractor shall provide Library Clerks trained and experienced in retrieving library materials for library patrons. (See the Labor Categories in Section VIII. Vendor Requirements.) During the initial twelve-month base period, the contractor may retrieve up to 75,000 items, i.e., approximately 200 to 300 items each work day. The NLM anticipates the number of items to be retrieved will decrease during each of the following option years by approximately 5%. The contractor shall be paid a unit price for each item shelved correctly. Detailed instructions for retrieving collection materials for NLM patrons are provided in Appendix H. Note: The schedule presented in Appendix D is subject to change depending on demand and future operating hours of the NLM Reading Room. The COR will discuss changes with the Project Manager well in advance of implementation. The Project Manager shall adjust the number of assigned personnel as appropriate to accommodate changes to operating hours and or number of requests. Activity 4: Prepare Items for Commercial Binding and Review Newly Bound Volumes The contractor shall prepare serial units for commercial binding by physically checking the titles approved for binding, preparing them for binding, packing/unpacking them for pick up/delivery by the commercial binder, and maintaining holdings and items records in NLM systems. The contractor shall provide Library Technicians trained and experienced in preparing library materials for binding and maintaining records in library systems, e.g., integrated library systems (ILS). (See the Labor Categories in Section VIII. Vendor Requirements.) The contractor shall prepare one shipment every 4 weeks for a total of 13 shipments per each year of the contract. However, the COR may increase or decrease the number of shipments prepared each year. The contractor shall remove serial issues that duplicate bound volumes in the B-1 stacks and delete the corresponding item records in the NLM ILS. Currently shipments are approximately 1,500 bindable units. The contractor can expect to prepare approximately 19,500 bindable units during each year of the contract, i.e., approximately 19,250 serial units and 250. However, the COR may increase or decrease the number of bindable units prepared for each shipment as needed. The contractor will be paid a unit cost for each bound serial and monograph and each binding error returned to the bindery for correction. The Project Manager shall review and quality check 100% of all items prepared for binding, including all corresponding work done in the NLM ILS and binding management systems. All errors shall be corrected by the contractor at no additional cost to the Government. The contractor shall maintain an error rate of 3% or less in all work related to preparing items for binding, including the data entered into the NLM integrated library and binding management systems. The quality parameters the Project Manager shall check are as follows: • Bindable units and new bound volumes shall flow smoothly between the binding preparation and bindery work sites. • All binding instructions for leaf attachment, trim, and decisions about how many issues are bound together must indicate sound judgment and understanding of binding. • All problem-free units pulled for binding must be prepared for binding within (4) working days of being pulled from the shelf. • Incomplete units for which there is a record for a bound volume and units pulled in error must be returned to the designated shelving area within two (2) working days of being pulled from the shelf. • Problems must be charged within two (2) hours of being pulled from the shelf, and delivered to the COR within the following two (2) working days. • All prepared units must be shipped to the bindery within two (2) weeks of being pulled from the shelf. • All items must be charged out to the bindery within two (2) hours of the time the items were removed from the shelf. • All errors in binding and poor workmanship must be detected and resolved in a manner appropriate to the problem. • All volumes that pass inspection upon return from the bindery must be discharged and returned to NLM within three (3) working days of receipt. • All volumes that require return to the bindery for correction of errors must be returned in the next shipment. Detailed instructions on preparing items for commercial binding, reviewing newly bound volumes and maintaining holdings and items records in NLM systems are provided in Appendix I. Written instructions on accessing and using NLM systems (e.g., NLM binding management system and Voyager) will be provided to the contractor after award. Activity 5: Perform Collection Maintenance The contractor shall maintain the NLM collections. Throughout the contract period, the contractor will be tasked by the COR to perform activities related to collection maintenance. The contractor shall provide Library Clerks trained and experienced in collection maintenance activities. (See the Labor Categories in Section VIII. Vendor Requirements.) Training, including written and verbal instructions, will be provided to the contractor after award. All questions and problems encountered by the contractor during the performance of any collection maintenance task shall be reported immediately to the Project Manager and the COR. The contractor shall consistently and carefully record the amount of time each contractor staff spends on each collection maintenance task. The Project Manager shall perform quality control on all work performed by the contractor staff and each task assigned shall be checked for completeness and accuracy. The following are examples of collection maintenance activities that shall be performed by the contractor but not necessarily all inclusive. Some activities will be performed continuously while others will be performed only when required as assigned in Task Orders with limited scope, time and level of effort. Collection Maintenance Activities that shall be performed on an ongoing basis: Repair Collection Items in the General Collection Damaged items are often found in the General Collection by shelvers and other staff. These damaged items are referred to the COR for repair. The contractor shall perform minor repairs to library materials published within the last 100 years to include replacing item labels that are faded, loose or missing. HMD damaged items and conservation work are not covered under this contract. The contractor shall provide a Book Repair Technician trained and experienced in performing minor repairs to library materials. (See the Labor Categories in Section VIII. Vendor Requirements.) Book repair is performed in a laboratory on the B-1 level specially designed for repair and conservation of collections. All necessary supplies and equipment will be provided by the Government for the contractor's use. The total level of effort for this activity shall not exceed 45 hours/month unless approved by the COR. Maintain Call Numbers at Ranges Ends in the General Collection Every range of shelving has a card holder that contains a 3" x 5" card on which is written the beginning and ending call numbers of all items shelved in that range. The card holders are located at the end of each range above eye level. The B-1 level range ends also shall have the call numbers taped onto the ends of the stack ranges in addition to the range end cards which contain the appropriate call number for that range and are held in the card holders at the end of each range. The B-2 and B-3 level ranges have only range end cards and do not require that additional call numbers be taped onto the range ends. The contractor shall maintain accurate range end cards that indicate the beginning and ending call numbers in each range of shelving and the call numbers taped onto the ends of the B-1 stacks. Maintaining call number cards for HMD shelving is not covered under this contract. The contractor shall provide a Library Clerk to maintain the range end cards and the taped call numbers. The total level of effort for this activity shall not exceed 10 hours/month unless approved by the COR. Assist with Disaster Response The contractor shall assist the Library in protecting and recovering library materials in response to disasters. The Government will train contractor personnel in disaster response and in the event of a disaster, all trained contractor personnel shall provide assistance. For example, contractor personnel shall be asked to cover collection materials with plastic sheeting or dry collection materials that become wet because of a water disaster or flood. Collection Maintenance Activities that shall be performed on an as needed basis: Shelf Read the Collections The contractor shall shelf read the collections to ensure that all items in the General Collection are in perfect call number (shelf list) order. The contractor shall provide Library Clerks trained and experienced in shelf reading library materials. (See the Labor Categories in Section VIII. Vendor Requirements.) Under Activity 3, the contractor shall be responsible for ensuring that all items in the collections are shelved in correct shelf list order at all times. Shelf reading activities addressing shelving problems unrelated to Activity 3 shall be assigned on an as needed basis with a Task Order. Detailed instructions about shelf reading and the locations the contractor might shelf read are provided in Appendix J. Shelf reading the HMD collections are not covered under this contract. Maintain Accurate Records in NLM Systems The contractor shall maintain accurate holdings and items records in NLM Systems. The contractor shall provide Library Technicians experienced in interpreting bibliographic data elements and searching, correcting, and maintaining holdings and items records in an online environment. (See the Labor Categories in Section VIII. Vendor Requirements.) Records maintenance activities shall be assigned on an as needed basis with a Task Order. For example, the contractor may be asked to assist in inventorying journal titles. The contractor shall check selected journal titles at the shelf to verify, and update as necessary, online holdings and items information in the NLM ILS cataloging module. For such projects, the Government will provide detailed written and verbal instructions and access to NLM systems. Shift Collection Materials The contractor shall move library materials from one location to another. The contractor shall provide Library Clerks experienced in moving and shelving library materials (See the Labor Categories in Section VIII. Vendor Requirements.) Shifting activities shall be assigned on an as needed basis with a Task Order. For such projects, the Government will provide detailed written and verbal instructions. Activity 6: Support Reformatting Collection Materials The contractor shall support NLM collection reformatting activities. The contractor shall provide Library Technicians trained and experienced in reformatting library materials. (See the Labor Categories in Section VIII. Vendor Requirements.) The Library Technicians assigned to work on this activity shall report to the Project Manager and the Project Manager shall perform quality control on all reformatting work performed by Library Technicians. For the base year of the contract, the level of effort required for this activity is six (6) full time Library Technicians. Working with NLM staff and the contract librarian(s) (See Activity 2: Professional Librarian Services), the Library Technicians shall: • Select, gather, track, and prepare source materials for scanning • Inventory source materials • Ship and receive source materials scanned or copied offsite • Scan source materials • Process images and metadata • Perform QA/QC on images and metadata • Review the condition of source materials after scanning or copying, send for repair, if needed, and return to the collection Detailed written and verbal instructions for each activity will be provided to the contractor after award. For informational purposes, sample instructions provided in appendices B through F. III. Vendor Requirements The contractor shall provide experienced and skilled personnel in the performance of this contract. The Government suggests the following labor categories: Project Manager, Professional Librarian, Library Technician, Library Clerk, and Book Repair Technician. The contractor may quote an alternate labor mix if proposed personnel have the required experience and education, when applicable. The contractor is responsible for providing all personnel and materials necessary to perform in accordance with this Statement of Work. All contractor staff shall perform physical tasks such as opening and sorting boxes that will require the ability to lift as much as 50 lbs. They will be responsible for transporting books between floors and across various points of the Library. They also shall reach to shelve items on the top shelves which can be approximately 80" above floor level. Step stools are available throughout the stack floors to assist staff in reaching high shelves. The COR has the right to evaluate and approve key staff assigned to work on the contract and task orders. The COR must be notified of and approve all changes in staffing after the award. Resumes must be submitted and approved prior to placement of personnel. Anticipated Key Personnel requirements across contract years are as follows: Labor Category Project Manager Professional Librarian Library Technician Library Clerk Book Repair Technician Project Manager The Project Manager shall have at least three years of supervisory or project management experience. The Project Manager shall have the ability to plan, train, supervise, and evaluate the work of professional and paraprofessional staff. The Project Manager shall also have at least three years of recent experience in the following: 1) interpreting bibliographic data elements and searching and maintaining bibliographic records in an integrated library system; 2) collection maintenance activities such as book and journal binding, book repair, collection inventory, collection shifting, maintaining accurate bibliographic records; and, 3) analog to analog and analog to digital reformatting projects. The reformatting project experience should include preparing collection materials for reformatting, scanning materials and performing quality assurance on copied, scanned and digitized materials as well as overseeing staff performing quality assurance. The Project Manager shall perform quality control on all work performed by the contractor staff. Professional Librarian Professional Librarian(s) shall have a Master's Degree in Library Science (MLS) from a college or university accredited by the American Library Association (ALA) and knowledge of library citation standards, image capture, article identification and citation and metadata creation. Professional Librarian(s) shall have the ability to create detailed written instructions and provide verbal training for paraprofessional staff. Professional Librarian(s) shall have the ability to plan, assign and evaluate the work of paraprofessional staff. Library Technician/Book Repair Technician All Library Technicians shall have at least one year of recent experience in library services including interpreting bibliographic data elements and searching and updating bibliographic, holdings and items records in online environments. Library Technicians working on reformatting collections materials shall also have at least one year of recent experience preparing and scanning library materials for reformatting, scanning library materials, processing images, or performing QA/QC on images and metadata. Library Technicians repairing and relabeling collection materials shall also have training at least one year experience performing minor repairs to library materials. Library Clerk Library Clerks shall have at least one year experience replacing and finding library materials in shelving areas (stacks). Library Clerks performing collection maintenance shall also have at least one year experience with collection maintenance activities such inventory, shifting, and shelf reading. Library Clerks shall be trained to interpret bibliographic data elements and search and update bibliographic, holdings and items records in online environments. Book Repair Technician IV. Government Responsibilities The Government will provide: The number of workstations onsite and equipment at NLM necessary for contractor staff to perform bibliographic data entry, scanning, image processing and quality assurance that will include computer equipment, printers, paper, access codes and software required for contractor tasks. Work areas for repairing collection items, sorting materials to be shelved, processing items for binding, and collection maintenance tasks. Office supplies necessary for assigned tasks. Training, including sessions in all equipment necessary to perform work under this contract. Additional training for special tasks or significant changes in policies and/or procedures or equipment shall be provided by the COR or designee. The COR will meet weekly with the Project Manager to discuss any problems, concerns, or needs concerning policies and procedures, quality assurance and performance. V. Standards of Performance The contractor shall maintain quality control of all work performed that will assure a high standard of performance. The COR or designee will inspect samples of completed work and where it is not satisfactory, the contractor shall perform correction or rework at the contractor's expense. The Project Manager will meet weekly with the COR to discuss questions and problems concerning policies and procedures, quality assurance and performance. After training from the COR takes place throughout the first two weeks of the contract and as determined by the COR, the contractor shall meet all specifications and requirements in the Statement of Work. After initial training, the contractor shall work independently with minimal guidance from the COR. Throughout the performance of the contract, the contractor shall: 1) identify problems with current procedures or workflow and report them promptly; 2) make thoughtful, well-informed suggestions for solving workflow and procedural problems; 3) make every reasonable effort to resolve problems promptly to minimize the negative impact on NLM and NLM's other contractors; 4) handle all NLM materials carefully and properly according to the training provided by the COR The COR or designee will review and approve the quality assurance program developed by the Project Manager prior to its implementation and the COR or designee assumes responsibility for the review and acceptance of work done under this contract.
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