Loren Data's SAM Daily™

FBO DAILY - FEDBIZOPPS ISSUE OF SEPTEMBER 10, 2017 FBO #5770
DOCUMENT

R -- Technical Support: Operations Project, and Improvement Coaching VAMC Memphis, TN - Attachment

Notice Date

9/8/2017
 

Notice Type

Attachment
 

NAICS

611430 — Professional and Management Development Training
 

Contracting Office

Department of Veterans Affairs;Network Contracting Office 9;1639 Medical Center Parkway;Suite 400;Murfreesboro TN 37129
 

ZIP Code

37129
 

Solicitation Number

VA24917Q1099
 

Response Due

9/15/2017
 

Archive Date

12/23/2017
 

Point of Contact

Craig Ziegemeier
 

Small Business Set-Aside

Service-Disabled Veteran-Owned Small Business
 

Description

STATEMENT OF WORK The contractor shall provide all equipment, materials, labor, supervision, and quality control to provide VA Medical Center Memphis, TN technical support: operations, project, and improvement coaching in accordance with the scope of work. Scope of Work: Operations and Support Services Intuitive Data Collection Solution to include: Multiple consumer friendly and easy-to-use collection options to work with single and multi-purpose computers: Must include both PC and internet browser user interfaces Store-and-forward interface to enable data collection without always-on internet connectivity Encryption of all data from point of capture Automatically connect and send/receive when an Internet connection is available Branded with the VA logo and colors Password-protection lock-out of single-purpose computers to prevent unauthorized access/use of other applications Hosted information services compliant with industry standards and best practices. Ability to modify questions, response options, reporting, and alerting within one business day as directed by the VAMC Ability to imitate email and pager alerts based on selected response options as well as capture and provide intervention resolution status Support for complex branching logic based on question response, demographics, and other criteria Ability to drill-down to specific clinicians (doctors, nurses, etc.) for individual locations and services Provide an unlimited number of responses within the defined areas of use Reporting and information delivered via email on the schedule required by each stakeholder. Each report must include the specific content and format specified by each stakeholder or stakeholder group. Automated Information Distribution to include: Stakeholder-specific graphical, statistical and text-based reporting to be provided directly to specified individuals via email at any frequency/timing desired. Specific reports that: Reinforce great care providers and positive practices by team, clinical group, or individual Highlight individual, team and departmental opportunities for improvement Provide ranked results by team, clinical group, or induvial. A complete dataset of patient feedback for analysis and ad hoc. Coaching Services to include: Weekly support calls to each department leadership team during the first month to help hardwiring of key administrative process and effective use of information help ensure hardwiring of key administrative process and effective use of information. Ten (10) remote and two (2) on-site performance improvement meetings per year facilitated by an experienced coach, to include: Review of results compared to objectives and new/changed objectives Recommendations to improve administration process to obtain patient feedback Recommended changes in the design of the assessment questions Recommended changes in the design, distribution, and use of reporting General Requirements: Demonstrate experience in successfully providing these services within the VA Healthcare system. Experience in a wide variety of healthcare settings to include at a minimum: Primary Care Specialty Care Inpatient Community Living/Long-Term Care Ambulatory Surgery
 

Web Link

FBO.gov Permalink
(https://www.fbo.gov/spg/VA/NaVAMC/VAMCCO80220/VA24917Q1099/listing.html)
 

Document(s)

Attachment
 

File Name: VA249-17-Q-1099 VA249-17-Q-1099_1.docx (https://www.vendorportal.ecms.va.gov/FBODocumentServer/DocumentServer.aspx?DocumentId=3783459&FileName=VA249-17-Q-1099-004.docx)

Link: https://www.vendorportal.ecms.va.gov/FBODocumentServer/DocumentServer.aspx?DocumentId=3783459&FileName=VA249-17-Q-1099-004.docx

 

Note: If links are broken, refer to Point of Contact above or contact the FBO Help Desk at 877-472-3779.
 

Place of Performance

Address: Department of Veterans Affairs;VA Medical Center, Memphis;1030 Jefferson Avenue;Memphis, TN

Zip Code: 38104-2127
 

Record

SN04669270-W 20170910/170908232232-9d113cbe52edca21523d076f939a1dae (fbodaily.com)
 

Source

FedBizOpps Link to This Notice
(may not be valid after Archive Date)

---

| FSG Index  |  This Issue's Index  |  Today's FBO Daily Index Page |