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FBO DAILY - FEDBIZOPPS ISSUE OF DECEMBER 13, 2017 FBO #5864
DOCUMENT

D -- Integrated Service Center - SIR # DTFACT-16-R-00061 - Attachment

Notice Date: 12/11/2017
Notice Type: Attachment
NAICS: 541513 — Computer Facilities Management Services
Contracting Office: FEDERAL AVIATION ADMINISTRATION, AAQ-620 CT - William J. Hughes Technical Center (Atlantic City, NJ)
Solicitation Number: 28509
Response Due: 12/13/2017
Archive Date: 12/13/2017
Point of Contact: Kimberly Hulme, kimberly.hulme@faa.gov, Phone: 609-485-5726
E-Mail Address: Click here to email Kimberly Hulme
(kimberly.hulme@faa.gov)
Small Business Set-Aside: N/A
Description: ***IF YOU ARE VIEWING THIS ANNOUNCEMENT ON ANY SITE OTHER THAN THE FAA CONTRACTING OPPORTUNITIES SITE, PLEASE GO TO https://faaco.faa.gov TO VIEW THE ANNOUCNEMENT AND ATTACHMENTS IN THEIR ENTIRETY.*** _____________________________________________________________ ***SIR Amendment 0004 is posted to complete the following: 1. To provide provide responses to industry questions regarding SIR DTFACT-16-R-00061. (Reference File name: Amendment 0004). 2. To provide updated documents resulting from the responses provided in Amendment 000 (Reference File name: Exhibit L-002 - Corporate Experience Template - Amendment 0004). _____________________________________________________________ ***SIR Amendment 0003 is posted to complete the following: 1. To provide provide responses to industry questions regarding SIR DTFACT-16-R-00061. (Reference File name: Amendment 0003). 2. To provide updated documents resulting from the responses provided in Amendment 0003 (Reference File names: DTFACT-16-R-00061 - Amendment 0003, ISC PWS - Service Center Support - Amendment 0003, ISC PWS - LCAM End-User Device Support - Amendment 0003, Exhibit C-006 - Definition of Terms and Acronyms - Amendment 0003, Exhibit C-007 - ISC Standard Labor Categories - Amendment 0003, Exhibit C-017 - Available Government Furnished Equipment Tools - Amendment 0003 ). _____________________________________________________________ ***SIR Amendment 0002 is posted to complete the following: 1. To provide provide responses to industry questions regarding SIR DTFACT-16-R-00061. (Reference File name: Amendment 0002). 2. To provide updated documents resulting from the responses provided in Amendment 0002 (Reference File names: DTFACT-16-R-00061 - Amendment 0002, ISC PWS - IT Customer Training Support - Amendment 0002, Exhibit C-007 - ISC Standard Labor Categories - Amendment 0002). _____________________________________________________________ ***SIR Amendment 0001 is posted to complete the following: 1. To provide provide responses to industry questions, and notes regarding SIR DTFACT-16-R-00061. (Reference File name: Amendment 0001). 2. To provide updated documents resulting from the responses provided in Amendment 0001 (Reference File names: DTFACT-16-R-00061 - Amendment 0001, ISC PWS - Service Center Support - Amendment 0001). _____________________________________________________________ The Federal Aviation Administration (FAA) is soliciting proposals for an Integrated Service Center to support the FAA Office of Information and Technology (AIT). This is an unrestricted œbest value competitive procurement. The NAICS code for this requirement is 541513, Computer Facilities Management Services, and the size standard is $27.5 million. The FAA plans to award one (1) indefinite delivery/indefinite quantity (IDIQ), hybrid fixed price award fee (FPAF), fixed price (FP) with performance adjustments, fixed price (FP), and time and materials (T&M) contract with a ten (10) year period of performance. Interested parties responding to this solicitation are directed to the attached Screening Information Request (SIR), DTFACT-16-R-00061 and the accompanying exhibits and attachments. All questions/inquiries must be provided in writing on the attached template, titled œQuestion Submission Form, by 5 p.m., EST, November 17, 2017, to Kimberly Hulme at kimberly.hulme@faa.gov. The proposal due date can be found in Section L of the SIR. Prospective offerors are hereby on notice that any amendment(s) issued to this solicitation will be published at https://faaco.faa.gov. Therefore, it is the offerors responsibility to visit this website frequently for updates on this procurement. This announcement does not obligate the Government to award any effort resultant from SIR DTFACT-16-R-00061. Please note: The FAA Contracting Opportunities website has generated solicitation number 28509 for this SIR. The official SIR number is DTFACT-16-R-00061. Any amendments for DTFACT-16-R-00061 will be posted under the system generated number of 28509. If you're viewing this announcement from a source other than Federal Aviation Administration Contract Opportunities (FAACO), visit https://faaco.faa.gov/index.cfm/announcement/view/28798 to view the original announcement.
Web Link: FBO.gov Permalink
(https://www.fbo.gov/spg/DOT/FAA/WJHTC/28509/listing.html)
Document(s): Attachment; File Name: Exhibit C-007 - ISC Standard Labor Categories (pdf) (https://faaco.faa.gov/index.cfm/attachment/download/84405); Link: https://faaco.faa.gov/index.cfm/attachment/download/84405; File Name: Exhibit C-020 - Background Information Government Furnished Equipment (pdf) (https://faaco.faa.gov/index.cfm/attachment/download/84404); Link: https://faaco.faa.gov/index.cfm/attachment/download/84404; File Name: DTFACT-16-R-00061 Amendment 0002 (pdf) (https://faaco.faa.gov/index.cfm/attachment/download/84407); Link: https://faaco.faa.gov/index.cfm/attachment/download/84407; File Name: Exhibit C-006 - Definition of Terms and Acronyms (pdf) (https://faaco.faa.gov/index.cfm/attachment/download/84406); Link: https://faaco.faa.gov/index.cfm/attachment/download/84406; File Name: Exhibit C-022 - Background Information Level I VIP Incidents (pdf) (https://faaco.faa.gov/index.cfm/attachment/download/84401); Link: https://faaco.faa.gov/index.cfm/attachment/download/84401; File Name: Exhibit C-002 - Background Information Laptops and Desktops (pdf) (https://faaco.faa.gov/index.cfm/attachment/download/84400); Link: https://faaco.faa.gov/index.cfm/attachment/download/84400; File Name: Amendment 0002 (pdf) (https://faaco.faa.gov/index.cfm/attachment/download/84403); Link: https://faaco.faa.gov/index.cfm/attachment/download/84403; File Name: Exhibit C-018 - Service Center Customer Satisfaction Survey Questions (pdf) (https://faaco.faa.gov/index.cfm/attachment/download/84402); Link: https://faaco.faa.gov/index.cfm/attachment/download/84402; File Name: Exhibit C-023 - Background Information Mobile Devices (pdf) (https://faaco.faa.gov/index.cfm/attachment/download/84391); Link: https://faaco.faa.gov/index.cfm/attachment/download/84391; File Name: Exhibit C-009 - Sample COR Delegation Memorandum (pdf) (https://faaco.faa.gov/index.cfm/attachment/download/84390); Link: https://faaco.faa.gov/index.cfm/attachment/download/84390; File Name: Exhibit L-002 - Corporate Experience Template - Amendment 0004 (doc) (https://faaco.faa.gov/index.cfm/attachment/download/84438); Link: https://faaco.faa.gov/index.cfm/attachment/download/84438; File Name: Amendment 0004 (pdf) (https://faaco.faa.gov/index.cfm/attachment/download/84437); Link: https://faaco.faa.gov/index.cfm/attachment/download/84437; File Name: Exhibit C-007 - ISC Standard Labor Categories - Amendment 0003 (pdf) (https://faaco.faa.gov/index.cfm/attachment/download/84434); Link: https://faaco.faa.gov/index.cfm/attachment/download/84434; File Name: Exhibit C-017 - Available Government Furnished Equipment Tools - Amendment 0003 (pdf) (https://faaco.faa.gov/index.cfm/attachment/download/84433); Link: https://faaco.faa.gov/index.cfm/attachment/download/84433; File Name: Question Submission Form (doc) (https://faaco.faa.gov/index.cfm/attachment/download/84436); Link: https://faaco.faa.gov/index.cfm/attachment/download/84436; File Name: ISC PWS - IT Customer Training Support (pdf) (https://faaco.faa.gov/index.cfm/attachment/download/84435); Link: https://faaco.faa.gov/index.cfm/attachment/download/84435; File Name: Exhibit C-007 - ISC Standard Labor Categories - Amendment 0002 (pdf) (https://faaco.faa.gov/index.cfm/attachment/download/84397); Link: https://faaco.faa.gov/index.cfm/attachment/download/84397; File Name: Exhibit B-002 - Award Fee Plan (pdf) (https://faaco.faa.gov/index.cfm/attachment/download/84430); Link: https://faaco.faa.gov/index.cfm/attachment/download/84430; File Name: Exhibit C-021 - Historical Information Deskside Technician Data (pdf) (https://faaco.faa.gov/index.cfm/attachment/download/84396); Link: https://faaco.faa.gov/index.cfm/attachment/download/84396; File Name: Exhibit C-001 - Background Information Worldwide FAA Facilities (pdf) (https://faaco.faa.gov/index.cfm/attachment/download/84399); Link: https://faaco.faa.gov/index.cfm/attachment/download/84399; File Name: Exhibit L-004 - Key Personnel Matrix (doc) (https://faaco.faa.gov/index.cfm/attachment/download/84432); Link: https://faaco.faa.gov/index.cfm/attachment/download/84432; File Name: ISC PWS - Program Management Support (pdf) (https://faaco.faa.gov/index.cfm/attachment/download/84398); Link: https://faaco.faa.gov/index.cfm/attachment/download/84398; File Name: Exhibit L-006 - Past Performance Template (docx) (https://faaco.faa.gov/index.cfm/attachment/download/84431); Link: https://faaco.faa.gov/index.cfm/attachment/download/84431; File Name: DTFACT-16-R-00061 Amendment 0003 (pdf) (https://faaco.faa.gov/index.cfm/attachment/download/84393); Link: https://faaco.faa.gov/index.cfm/attachment/download/84393; File Name: Attachment 1 - Sample Award Fee Plan Criterion(a) (pdf) (https://faaco.faa.gov/index.cfm/attachment/download/84392); Link: https://faaco.faa.gov/index.cfm/attachment/download/84392; File Name: Amendment 0003 (pdf) (https://faaco.faa.gov/index.cfm/attachment/download/84395); Link: https://faaco.faa.gov/index.cfm/attachment/download/84395; File Name: ISC PWS - IT Customer Training Support Amendment 0002 (pdf) (https://faaco.faa.gov/index.cfm/attachment/download/84394); Link: https://faaco.faa.gov/index.cfm/attachment/download/84394; File Name: Exhibit C-011 - Government Product Accessibility Template (doc) (https://faaco.faa.gov/index.cfm/attachment/download/84419); Link: https://faaco.faa.gov/index.cfm/attachment/download/84419; File Name: Exhibit C-005 - Background Information Standard Client Images (pdf) (https://faaco.faa.gov/index.cfm/attachment/download/84427); Link: https://faaco.faa.gov/index.cfm/attachment/download/84427; File Name: Exhibit C-008 - Problem Notification Report (doc) (https://faaco.faa.gov/index.cfm/attachment/download/84426); Link: https://faaco.faa.gov/index.cfm/attachment/download/84426; File Name: Exhibit C-014 - Problem Management Process Guide (pdf) (https://faaco.faa.gov/index.cfm/attachment/download/84429); Link: https://faaco.faa.gov/index.cfm/attachment/download/84429; File Name: Amendment 0001 (pdf) (https://faaco.faa.gov/index.cfm/attachment/download/84428); Link: https://faaco.faa.gov/index.cfm/attachment/download/84428; File Name: Exhibit C-006 - Definition of Terms and Acronyms - Amendment 0003 (pdf) (https://faaco.faa.gov/index.cfm/attachment/download/84423); Link: https://faaco.faa.gov/index.cfm/attachment/download/84423; File Name: Exhibit C-013 - Incident Management Proces Guide (pdf) (https://faaco.faa.gov/index.cfm/attachment/download/84389); Link: https://faaco.faa.gov/index.cfm/attachment/download/84389; File Name: ISC PWS - Service Center Support - Amendment 0003 (pdf) (https://faaco.faa.gov/index.cfm/attachment/download/84422); Link: https://faaco.faa.gov/index.cfm/attachment/download/84422; File Name: DTFACT-16-R-00061 Amendment 0001 (pdf) (https://faaco.faa.gov/index.cfm/attachment/download/84425); Link: https://faaco.faa.gov/index.cfm/attachment/download/84425; File Name: ISC PWS - LCAM End-User Device Support - Amendment 0003 (pdf) (https://faaco.faa.gov/index.cfm/attachment/download/84424); Link: https://faaco.faa.gov/index.cfm/attachment/download/84424; File Name: DTFACT-16-R-00061 (pdf) (https://faaco.faa.gov/index.cfm/attachment/download/84386); Link: https://faaco.faa.gov/index.cfm/attachment/download/84386; File Name: ISC PWS - LCAM End-User Device Support (pdf) (https://faaco.faa.gov/index.cfm/attachment/download/84385); Link: https://faaco.faa.gov/index.cfm/attachment/download/84385; File Name: Exhibit B-003 - Performance Requirement Calculations for Price Adjustment (pdf) (https://faaco.faa.gov/index.cfm/attachment/download/84388); Link: https://faaco.faa.gov/index.cfm/attachment/download/84388; File Name: Exhibit C-003 - Background Information Network Printers (pdf) (https://faaco.faa.gov/index.cfm/attachment/download/84421); Link: https://faaco.faa.gov/index.cfm/attachment/download/84421; File Name: Exhibit C-004 - Background Information Network Hardware (pdf) (https://faaco.faa.gov/index.cfm/attachment/download/84387); Link: https://faaco.faa.gov/index.cfm/attachment/download/84387; File Name: Exhibit C-012 - Reference Information Applicable Directives (pdf) (https://faaco.faa.gov/index.cfm/attachment/download/84420); Link: https://faaco.faa.gov/index.cfm/attachment/download/84420; File Name: Exhibit L-003 - Labor Hour Template (xlsx) (https://faaco.faa.gov/index.cfm/attachment/download/84382); Link: https://faaco.faa.gov/index.cfm/attachment/download/84382; File Name: Exhibit C-017 - Available Government Furnished Equipment Tools (pdf) (https://faaco.faa.gov/index.cfm/attachment/download/84384); Link: https://faaco.faa.gov/index.cfm/attachment/download/84384; File Name: Exhibit C-010 - Sample TOR Delegation Memorandum (pdf) (https://faaco.faa.gov/index.cfm/attachment/download/84383); Link: https://faaco.faa.gov/index.cfm/attachment/download/84383; File Name: Exhibit L-002 - Corporate Experience Template (doc) (https://faaco.faa.gov/index.cfm/attachment/download/84409); Link: https://faaco.faa.gov/index.cfm/attachment/download/84409; File Name: ISC PWS - Service Center Support (pdf) (https://faaco.faa.gov/index.cfm/attachment/download/84408); Link: https://faaco.faa.gov/index.cfm/attachment/download/84408; File Name: Exhibit B-001 - Pricing Schedule (xlsx) (https://faaco.faa.gov/index.cfm/attachment/download/84416); Link: https://faaco.faa.gov/index.cfm/attachment/download/84416; File Name: ISC PWS - Service Center Support Amendment 0001 (pdf) (https://faaco.faa.gov/index.cfm/attachment/download/84415); Link: https://faaco.faa.gov/index.cfm/attachment/download/84415; File Name: Exhibit L-005 - Past Performance Questionnaire for Services (doc) (https://faaco.faa.gov/index.cfm/attachment/download/84418); Link: https://faaco.faa.gov/index.cfm/attachment/download/84418; File Name: Exhibit B-004 - Metric Exception Report (pdf) (https://faaco.faa.gov/index.cfm/attachment/download/84417); Link: https://faaco.faa.gov/index.cfm/attachment/download/84417; File Name: Attachment 2 - Sample Award Fee Calculation Scenario - Performance Period 1 (pdf) (https://faaco.faa.gov/index.cfm/attachment/download/84412); Link: https://faaco.faa.gov/index.cfm/attachment/download/84412; File Name: Exhibit C-019 - Customer Feedback Reporting Template (xlsx) (https://faaco.faa.gov/index.cfm/attachment/download/84411); Link: https://faaco.faa.gov/index.cfm/attachment/download/84411; File Name: Exhibit L-001 - Instructions for Oral Presentations (pdf) (https://faaco.faa.gov/index.cfm/attachment/download/84414); Link: https://faaco.faa.gov/index.cfm/attachment/download/84414; File Name: Exhibit C-016 - Knowledge Management Process Guide (pdf) (https://faaco.faa.gov/index.cfm/attachment/download/84413); Link: https://faaco.faa.gov/index.cfm/attachment/download/84413; File Name: Exhibit C-015 - Problem Management Procedures Guide (pdf) (https://faaco.faa.gov/index.cfm/attachment/download/84410); Link: https://faaco.faa.gov/index.cfm/attachment/download/84410; Note: If links are broken, refer to Point of Contact above or contact the FBO Help Desk at 877-472-3779.
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D -- Integrated Service Center - SIR # DTFACT-16-R-00061 - Attachment