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FBO DAILY - FEDBIZOPPS ISSUE OF DECEMBER 20, 2017 FBO #5871
DOCUMENT

D -- Integrated Service Center - SIR # DTFACT-16-R-00061 - Attachment

Notice Date: 12/18/2017
Notice Type: Attachment
NAICS: 541513 — Computer Facilities Management Services
Contracting Office: FEDERAL AVIATION ADMINISTRATION, AAQ-620 CT - William J. Hughes Technical Center (Atlantic City, NJ)
Solicitation Number: 28509
Response Due: 12/25/2017
Archive Date: 12/25/2017
Point of Contact: Kimberly Hulme, kimberly.hulme@faa.gov, Phone: 609-485-5726
E-Mail Address: Click here to email Kimberly Hulme
(kimberly.hulme@faa.gov)
Small Business Set-Aside: N/A
Description: ***IF YOU ARE VIEWING THIS ANNOUNCEMENT ON ANY SITE OTHER THAN THE FAA CONTRACTING OPPORTUNITIES SITE, PLEASE GO TO https://faaco.faa.gov TO VIEW THE ANNOUCNEMENT AND ATTACHMENTS IN THEIR ENTIRETY.*** _____________________________________________________________ ***SIR Amendment 0004 is posted to complete the following: 1. To provide provide responses to industry questions regarding SIR DTFACT-16-R-00061. (Reference File name: Amendment 0004). 2. To provide updated documents resulting from the responses provided in Amendment 000 (Reference File name: Exhibit L-002 - Corporate Experience Template - Amendment 0004). _____________________________________________________________ ***SIR Amendment 0005 is posted to complete the following: 1. In accordance with SIR Section L.1, the Corporate Experience Proposals were due December 13, 2017. Therefore, no additional offerors are eligible to submit a proposal for DTFACT-16-R-00061. The following amendment is to provide information to only those offerors that submitted a proposal by the due date. 2. To provide provide responses to industry questions regarding SIR DTFACT-16-R-00061. (Reference File name: Amendment 0005). 2. To provide updated documents resulting from the responses provided in Amendment 0005 (Reference File names: DTFACT-16-R-00061 - Amendment 0005, ISC PWS - IT Customer Training Support - Amendment 0005, ISC PWS - LCAM End-User Device Support - Amendment 0005, ISC PWS - Program Management Support - Amendment 0005, ISC PWS - Service Center Support - Amendment 0005, ISC Vendor Response True-up Helpdesk Total (Past 12 Months) _____________________________________________________________ ***SIR Amendment 0004 is posted to complete the following: 1. To provide provide responses to industry questions regarding SIR DTFACT-16-R-00061. (Reference File name: Amendment 0004). 2. To provide updated documents resulting from the responses provided in Amendment 000 (Reference File name: Exhibit L-002 - Corporate Experience Template - Amendment 0004). _____________________________________________________________ ***SIR Amendment 0003 is posted to complete the following: 1. To provide provide responses to industry questions regarding SIR DTFACT-16-R-00061. (Reference File name: Amendment 0003). 2. To provide updated documents resulting from the responses provided in Amendment 0003 (Reference File names: DTFACT-16-R-00061 - Amendment 0003, ISC PWS - Service Center Support - Amendment 0003, ISC PWS - LCAM End-User Device Support - Amendment 0003, Exhibit C-006 - Definition of Terms and Acronyms - Amendment 0003, Exhibit C-007 - ISC Standard Labor Categories - Amendment 0003, Exhibit C-017 - Available Government Furnished Equipment Tools - Amendment 0003 ). _____________________________________________________________ ***SIR Amendment 0002 is posted to complete the following: 1. To provide provide responses to industry questions regarding SIR DTFACT-16-R-00061. (Reference File name: Amendment 0002). 2. To provide updated documents resulting from the responses provided in Amendment 0002 (Reference File names: DTFACT-16-R-00061 - Amendment 0002, ISC PWS - IT Customer Training Support - Amendment 0002, Exhibit C-007 - ISC Standard Labor Categories - Amendment 0002). _____________________________________________________________ ***SIR Amendment 0001 is posted to complete the following: 1. To provide provide responses to industry questions, and notes regarding SIR DTFACT-16-R-00061. (Reference File name: Amendment 0001). 2. To provide updated documents resulting from the responses provided in Amendment 0001 (Reference File names: DTFACT-16-R-00061 - Amendment 0001, ISC PWS - Service Center Support - Amendment 0001). _____________________________________________________________ The Federal Aviation Administration (FAA) is soliciting proposals for an Integrated Service Center to support the FAA Office of Information and Technology (AIT). This is an unrestricted �best value � competitive procurement. The NAICS code for this requirement is 541513, Computer Facilities Management Services, and the size standard is $27.5 million. The FAA plans to award one (1) indefinite delivery/indefinite quantity (IDIQ), hybrid fixed price award fee (FPAF), fixed price (FP) with performance adjustments, fixed price (FP), and time and materials (T&M) contract with a ten (10) year period of performance. Interested parties responding to this solicitation are directed to the attached Screening Information Request (SIR), DTFACT-16-R-00061 and the accompanying exhibits and attachments. All questions/inquiries must be provided in writing on the attached template, titled �Question Submission Form, � by 5 p.m., EST, November 17, 2017, to Kimberly Hulme at kimberly.hulme@faa.gov. The proposal due date can be found in Section L of the SIR. Prospective offerors are hereby on notice that any amendment(s) issued to this solicitation will be published at https://faaco.faa.gov. Therefore, it is the offerors responsibility to visit this website frequently for updates on this procurement. This announcement does not obligate the Government to award any effort resultant from SIR DTFACT-16-R-00061. Please note: The FAA Contracting Opportunities website has generated solicitation number 28509 for this SIR. The official SIR number is DTFACT-16-R-00061. Any amendments for DTFACT-16-R-00061 will be posted under the system generated number of 28509. If you're viewing this announcement from a source other than Federal Aviation Administration Contract Opportunities (FAACO), visit https://faaco.faa.gov/index.cfm/announcement/view/28854 to view the original announcement.
Web Link: FBO.gov Permalink
(https://www.fbo.gov/spg/DOT/FAA/WJHTC/28509/listing.html)
Document(s): Attachment; File Name: Exhibit C-017 - Available Government Furnished Equipment Tools (pdf) (https://faaco.faa.gov/index.cfm/attachment/download/84639); Link: https://faaco.faa.gov/index.cfm/attachment/download/84639; File Name: Exhibit C-023 - Background Information Mobile Devices (pdf) (https://faaco.faa.gov/index.cfm/attachment/download/84603); Link: https://faaco.faa.gov/index.cfm/attachment/download/84603; File Name: Attachment 2 - Sample Award Fee Calculation Scenario - Performance Period 1 (pdf) (https://faaco.faa.gov/index.cfm/attachment/download/84647); Link: https://faaco.faa.gov/index.cfm/attachment/download/84647; File Name: Exhibit C-018 - Service Center Customer Satisfaction Survey Questions (pdf) (https://faaco.faa.gov/index.cfm/attachment/download/84602); Link: https://faaco.faa.gov/index.cfm/attachment/download/84602; File Name: Exhibit B-004 - Metric Exception Report (pdf) (https://faaco.faa.gov/index.cfm/attachment/download/84646); Link: https://faaco.faa.gov/index.cfm/attachment/download/84646; File Name: Exhibit L-002 - Corporate Experience Template - Amendment 0004 (doc) (https://faaco.faa.gov/index.cfm/attachment/download/84605); Link: https://faaco.faa.gov/index.cfm/attachment/download/84605; File Name: Exhibit L-001 - Instructions for Oral Presentations (pdf) (https://faaco.faa.gov/index.cfm/attachment/download/84649); Link: https://faaco.faa.gov/index.cfm/attachment/download/84649; File Name: Exhibit C-009 - Sample COR Delegation Memorandum (pdf) (https://faaco.faa.gov/index.cfm/attachment/download/84604); Link: https://faaco.faa.gov/index.cfm/attachment/download/84604; File Name: Exhibit C-019 - Customer Feedback Reporting Template (xlsx) (https://faaco.faa.gov/index.cfm/attachment/download/84648); Link: https://faaco.faa.gov/index.cfm/attachment/download/84648; File Name: Exhibit B-001 - Pricing Schedule (xlsx) (https://faaco.faa.gov/index.cfm/attachment/download/84643); Link: https://faaco.faa.gov/index.cfm/attachment/download/84643; File Name: ISC PWS - Service Center Support (pdf) (https://faaco.faa.gov/index.cfm/attachment/download/84642); Link: https://faaco.faa.gov/index.cfm/attachment/download/84642; File Name: Amendment 0002 (pdf) (https://faaco.faa.gov/index.cfm/attachment/download/84601); Link: https://faaco.faa.gov/index.cfm/attachment/download/84601; File Name: Exhibit L-005 - Past Performance Questionnaire for Services (doc) (https://faaco.faa.gov/index.cfm/attachment/download/84645); Link: https://faaco.faa.gov/index.cfm/attachment/download/84645; File Name: Exhibit C-002 - Background Information Laptops and Desktops (pdf) (https://faaco.faa.gov/index.cfm/attachment/download/84600); Link: https://faaco.faa.gov/index.cfm/attachment/download/84600; File Name: ISC PWS - Service Center Support Amendment 0001 (pdf) (https://faaco.faa.gov/index.cfm/attachment/download/84644); Link: https://faaco.faa.gov/index.cfm/attachment/download/84644; File Name: Exhibit L-002 - Corporate Experience Template (doc) (https://faaco.faa.gov/index.cfm/attachment/download/84641); Link: https://faaco.faa.gov/index.cfm/attachment/download/84641; File Name: Exhibit C-010 - Sample TOR Delegation Memorandum (pdf) (https://faaco.faa.gov/index.cfm/attachment/download/84640); Link: https://faaco.faa.gov/index.cfm/attachment/download/84640; File Name: ISC PWS - Service Center Support - Amendment 0003 (pdf) (https://faaco.faa.gov/index.cfm/attachment/download/84629); Link: https://faaco.faa.gov/index.cfm/attachment/download/84629; File Name: Exhibit C-013 - Incident Management Proces Guide (pdf) (https://faaco.faa.gov/index.cfm/attachment/download/84628); Link: https://faaco.faa.gov/index.cfm/attachment/download/84628; File Name: Exhibit C-004 - Background Information Network Hardware (pdf) (https://faaco.faa.gov/index.cfm/attachment/download/84636); Link: https://faaco.faa.gov/index.cfm/attachment/download/84636; File Name: Exhibit C-003 - Background Information Network Printers (pdf) (https://faaco.faa.gov/index.cfm/attachment/download/84635); Link: https://faaco.faa.gov/index.cfm/attachment/download/84635; File Name: Exhibit L-003 - Labor Hour Template (xlsx) (https://faaco.faa.gov/index.cfm/attachment/download/84638); Link: https://faaco.faa.gov/index.cfm/attachment/download/84638; File Name: Exhibit C-012 - Reference Information Applicable Directives (pdf) (https://faaco.faa.gov/index.cfm/attachment/download/84637); Link: https://faaco.faa.gov/index.cfm/attachment/download/84637; File Name: Exhibit C-022 - Background Information Level I VIP Incidents (pdf) (https://faaco.faa.gov/index.cfm/attachment/download/84599); Link: https://faaco.faa.gov/index.cfm/attachment/download/84599; File Name: DTFACT-16-R-00061 (pdf) (https://faaco.faa.gov/index.cfm/attachment/download/84632); Link: https://faaco.faa.gov/index.cfm/attachment/download/84632; File Name: Exhibit C-006 - Definition of Terms and Acronyms (pdf) (https://faaco.faa.gov/index.cfm/attachment/download/84598); Link: https://faaco.faa.gov/index.cfm/attachment/download/84598; File Name: ISC PWS - LCAM End-User Device Support - Amendment 0003 (pdf) (https://faaco.faa.gov/index.cfm/attachment/download/84631); Link: https://faaco.faa.gov/index.cfm/attachment/download/84631; File Name: Exhibit B-003 - Performance Requirement Calculations for Price Adjustment (pdf) (https://faaco.faa.gov/index.cfm/attachment/download/84634); Link: https://faaco.faa.gov/index.cfm/attachment/download/84634; File Name: ISC PWS - LCAM End-User Device Support (pdf) (https://faaco.faa.gov/index.cfm/attachment/download/84633); Link: https://faaco.faa.gov/index.cfm/attachment/download/84633; File Name: Exhibit C-007 - ISC Standard Labor Categories (pdf) (https://faaco.faa.gov/index.cfm/attachment/download/84595); Link: https://faaco.faa.gov/index.cfm/attachment/download/84595; File Name: DTFACT-16-R-00061 Amendment 0002 (pdf) (https://faaco.faa.gov/index.cfm/attachment/download/84597); Link: https://faaco.faa.gov/index.cfm/attachment/download/84597; File Name: DTFACT-16-R-00061 Amendment 0001 (pdf) (https://faaco.faa.gov/index.cfm/attachment/download/84630); Link: https://faaco.faa.gov/index.cfm/attachment/download/84630; File Name: Exhibit C-020 - Background Information Government Furnished Equipment (pdf) (https://faaco.faa.gov/index.cfm/attachment/download/84596); Link: https://faaco.faa.gov/index.cfm/attachment/download/84596; File Name: DTFACT-16-R-00061 Amendment 0003 (pdf) (https://faaco.faa.gov/index.cfm/attachment/download/84618); Link: https://faaco.faa.gov/index.cfm/attachment/download/84618; File Name: Exhibit L-006 - Past Performance Template (docx) (https://faaco.faa.gov/index.cfm/attachment/download/84617); Link: https://faaco.faa.gov/index.cfm/attachment/download/84617; File Name: Attachment 1 - Sample Award Fee Plan Criterion(a) (pdf) (https://faaco.faa.gov/index.cfm/attachment/download/84619); Link: https://faaco.faa.gov/index.cfm/attachment/download/84619; File Name: Exhibit C-014 - Problem Management Process Guide (pdf) (https://faaco.faa.gov/index.cfm/attachment/download/84625); Link: https://faaco.faa.gov/index.cfm/attachment/download/84625; File Name: Exhibit C-008 - Problem Notification Report (doc) (https://faaco.faa.gov/index.cfm/attachment/download/84624); Link: https://faaco.faa.gov/index.cfm/attachment/download/84624; File Name: Exhibit C-006 - Definition of Terms and Acronyms - Amendment 0003 (pdf) (https://faaco.faa.gov/index.cfm/attachment/download/84627); Link: https://faaco.faa.gov/index.cfm/attachment/download/84627; File Name: Amendment 0001 (pdf) (https://faaco.faa.gov/index.cfm/attachment/download/84626); Link: https://faaco.faa.gov/index.cfm/attachment/download/84626; File Name: ISC PWS - IT Customer Training Support Amendment 0002 (pdf) (https://faaco.faa.gov/index.cfm/attachment/download/84621); Link: https://faaco.faa.gov/index.cfm/attachment/download/84621; File Name: Amendment 0003 (pdf) (https://faaco.faa.gov/index.cfm/attachment/download/84620); Link: https://faaco.faa.gov/index.cfm/attachment/download/84620; File Name: Exhibit C-005 - Background Information Standard Client Images (pdf) (https://faaco.faa.gov/index.cfm/attachment/download/84623); Link: https://faaco.faa.gov/index.cfm/attachment/download/84623; File Name: Exhibit C-011 - Government Product Accessibility Template (doc) (https://faaco.faa.gov/index.cfm/attachment/download/84622); Link: https://faaco.faa.gov/index.cfm/attachment/download/84622; File Name: Exhibit C-007 - ISC Standard Labor Categories - Amendment 0003 (pdf) (https://faaco.faa.gov/index.cfm/attachment/download/84607); Link: https://faaco.faa.gov/index.cfm/attachment/download/84607; File Name: Amendment 0004 (pdf) (https://faaco.faa.gov/index.cfm/attachment/download/84606); Link: https://faaco.faa.gov/index.cfm/attachment/download/84606; File Name: Question Submission Form (doc) (https://faaco.faa.gov/index.cfm/attachment/download/84609); Link: https://faaco.faa.gov/index.cfm/attachment/download/84609; File Name: Exhibit C-017 - Available Government Furnished Equipment Tools - Amendment 0003 (pdf) (https://faaco.faa.gov/index.cfm/attachment/download/84608); Link: https://faaco.faa.gov/index.cfm/attachment/download/84608; File Name: Exhibit C-001 - Background Information Worldwide FAA Facilities (pdf) (https://faaco.faa.gov/index.cfm/attachment/download/84614); Link: https://faaco.faa.gov/index.cfm/attachment/download/84614; File Name: ISC Vendor Response True-up Helpdesk Total (Past 12 Months) (pdf) (https://faaco.faa.gov/index.cfm/attachment/download/84658); Link: https://faaco.faa.gov/index.cfm/attachment/download/84658; File Name: Exhibit C-021 - Historical Information Deskside Technician Data (pdf) (https://faaco.faa.gov/index.cfm/attachment/download/84613); Link: https://faaco.faa.gov/index.cfm/attachment/download/84613; File Name: ISC PWS - Service Center Support Amendment 0005 (pdf) (https://faaco.faa.gov/index.cfm/attachment/download/84657); Link: https://faaco.faa.gov/index.cfm/attachment/download/84657; File Name: ISC PWS - Program Management Support (pdf) (https://faaco.faa.gov/index.cfm/attachment/download/84616); Link: https://faaco.faa.gov/index.cfm/attachment/download/84616; File Name: Exhibit L-004 - Key Personnel Matrix (doc) (https://faaco.faa.gov/index.cfm/attachment/download/84615); Link: https://faaco.faa.gov/index.cfm/attachment/download/84615; File Name: ISC PWS - IT Customer Training Support (pdf) (https://faaco.faa.gov/index.cfm/attachment/download/84610); Link: https://faaco.faa.gov/index.cfm/attachment/download/84610; File Name: ISC PWS - IT Customer Training Support Amendment 0005 (pdf) (https://faaco.faa.gov/index.cfm/attachment/download/84654); Link: https://faaco.faa.gov/index.cfm/attachment/download/84654; File Name: DTFACT-16-R-00061 Amendment 0005 (pdf) (https://faaco.faa.gov/index.cfm/attachment/download/84653); Link: https://faaco.faa.gov/index.cfm/attachment/download/84653; File Name: Exhibit B-002 - Award Fee Plan (pdf) (https://faaco.faa.gov/index.cfm/attachment/download/84612); Link: https://faaco.faa.gov/index.cfm/attachment/download/84612; File Name: ISC PWS - Program Management Support Amendment 0005 (pdf) (https://faaco.faa.gov/index.cfm/attachment/download/84656); Link: https://faaco.faa.gov/index.cfm/attachment/download/84656; File Name: Exhibit C-007 - ISC Standard Labor Categories - Amendment 0002 (pdf) (https://faaco.faa.gov/index.cfm/attachment/download/84611); Link: https://faaco.faa.gov/index.cfm/attachment/download/84611; File Name: ISC PWS - LCAM End-User Device Support Amendment 0005 (pdf) (https://faaco.faa.gov/index.cfm/attachment/download/84655); Link: https://faaco.faa.gov/index.cfm/attachment/download/84655; File Name: Exhibit C-016 - Knowledge Management Process Guide (pdf) (https://faaco.faa.gov/index.cfm/attachment/download/84650); Link: https://faaco.faa.gov/index.cfm/attachment/download/84650; File Name: Amendment 0005 (pdf) (https://faaco.faa.gov/index.cfm/attachment/download/84652); Link: https://faaco.faa.gov/index.cfm/attachment/download/84652; File Name: Exhibit C-015 - Problem Management Procedures Guide (pdf) (https://faaco.faa.gov/index.cfm/attachment/download/84651); Link: https://faaco.faa.gov/index.cfm/attachment/download/84651; Note: If links are broken, refer to Point of Contact above or contact the FBO Help Desk at 877-472-3779.
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D -- Integrated Service Center - SIR # DTFACT-16-R-00061 - Attachment