SOURCES SOUGHT
70 -- USGS Store Age Verification
- Notice Date
- 1/24/2018
- Notice Type
- Sources Sought
- NAICS
- 541519
— Other Computer Related Services
- Contracting Office
- USGS NATIONAL ACQUISITION BRANCH 205 NATIONAL CENTER 12201 SUNRISE VALLEY DRIVE RESTON VA 20192 US
- ZIP Code
- 00000
- Solicitation Number
- 140G0118Q0122
- Response Due
- 2/5/2018
- Archive Date
- 2/9/2018
- Point of Contact
- Demby, Nicole
- Small Business Set-Aside
- N/A
- Description
- The US Geological Survey (USGS) needs to assess industry interest and capabilities for assisting in the USGS Store obtaining Age Verification Services. In accordance with Federal Acquisition Regulation (FAR) 52.215-3, Request for Information for Solicitation and Planning Purposes (October 1997) and 10.002(b)2)(i) and (iii), this notice is issued solely for information, planning and market research purposes. This Request for Information (RFI) does not constitute a Solicitation or an indication the Government will contract for the products or services contained in this notice. This notice is not to be construed as an acquisition Request for Proposal (RFP) or Request for Quotation (RFQ), nor is any commitment on the part of the Government to award a contract implied, nor does the Government intend to pay for any cost associated with submission of the information being requested or reimburse expenses incurred to interested parties for responses to this notice. Any response received will not be used as a proposal. Please ensure that any sensitive or protected information is marked as such and the government will ensure this information is not released externally. The intent of this RFI is to obtain capability statements from interested parties that can provide Age Verification Services for the USGS Store. The USGS is searching for small business concerns, i.e., 8(a) businesses, HUBZone businesses, small disadvantaged businesses, woman-owned small businesses, veteran-owned small businesses or service-disable veteran owned small businesses capable of providing the described products or services. Large businesses are also encouraged to respond to this RFI. The USGS is also requesting confirmation whether the requested products/services can be obtained through any existing GSA schedules contracts or through open market means. The resultant contract, if there is such, is anticipated to be firm fixed price. The procurement is anticipated to occur in FY18. RFI REQUIREMENTS: US Geological Survey, through the Science Information Delivery Branch (SID) needs to verify eligibility of applicants applying for the America the Beautiful Senior Pass (Lifetime or annual pass). Eligible applicants are U.S. citizens or permanent residents age 62 or over. Orders for the Senior Pass are currently placed online at store.usgs.gov or by mailing in an application to SID. Applicants submit their application via the mail, along with identification proving eligibility such as U.S. Driver ¿s License, Green Card or U.S. Passport. SID Staff are then required to review application and ID to verify eligibility. This is a time-consuming process and becomes problematic as the number of orders increases. Online customers who order their Senior Pass are required to upload proof of eligibility. SID Staff are then required to review the uploaded documentation then release the order for fulfillment. In 2017, in response to a price increase on the Senior Pass, the NPS partnered with a 3rd party vendor to perform age verification. Customers were redirected from the USGS Store to this 3rd party to perform age verification and to complete the purchase of their pass. Those customers that could not be verified were redirected back to the USGS Store and were required to upload proof of eligibility. Application is NPS Form 10-595 (Rev 12/2016); SID stands for Science Information Delivery; USGS Store is store.usgs.gov. Science Information Delivery (SID) wants a verification service as part of the America the Beautiful Senior Pass ordering process on the USGS Store (store.usgs.gov). This service would validate the customers' legal name and verify they meet the Age requirements and U.S. Citizen or Permanent Resident requirement. Science Information Delivery would like this service to be at the start of the ordering process. The customer visits the USGS Store and selects either the Lifetime Senior Pass or the Annual Senior Pass. After putting the Senior Pass into their shopping cart, they are routed to the 3rd party site (if necessary) where they add the necessary information to verify their eligibility (first name, middle name, last name, address, phone number, and last 4 of Social Security Number). The verification service takes just a few seconds and when the customer's eligibility is verified they are returned to the USGS Store to complete their purchase. The 3rd party vendor also sends information proving validation back to the USGS Store. Those customers that cannot be verified are returned to the USGS Store where they are allowed to complete their purchase using previous methods. Technical Requirements We expect the vendor to verify the customer is 62 or older and that they are a U.S. Citizen or Legal Resident. We expect this process to be completed within 10 seconds so the customer can complete their order in the USGS Store. We also expect the vendor to return data points that prove eligibility so we can complete the order for the customer. Those customers that cannot be validated would be returned to the USGS Store. The vendor should demonstrate that consumer data is secure and will not be utilized for any purpose other to verify eligibility for the Senior Pass. This includes both direct and indirect collected data. It is expected that the vendor could verify a minimum 85% of customer's eligibility requests. Vendor and SID will coordinate system outages so proper notification to store visitors can be advertised on the USGS Store. The solution should be compatible with the USGS Store which runs on Drupal. The customer data provided includes PII and needs to be protected per DOI Policy and USGS Policy. Guidance can be found here: https://www.doi.gov/privacy https://www2.usgs.gov/laws/privacy.html Deliverables A secure web site that allows customers to enter their information into the vendor's site to verify eligibility and then returns the customer to the USGS Store to complete the purchase. The vendor would also send some data points that state whether the customer has been verified as eligible or not. Science Information Delivery wants this in place within 45 days of award. SID would like a walk-through of how the process would work before the project starts and other times that seem appropriate. Workflow diagram and documentation detailing process the customer will follow during verification. ACTION: Interested vendors who believe they have the capability to provide the required product/services as defined are invited to submit a Capability Statement, not to exceed 5 pages including attachments, exhibits, etc. Response should include the following information: 1. Company name, address, point of contact, email address, and business type (i.e. 8(a), HUBZone, veteran-owned small business, etc.). 2. GSA Schedule Contract Information if applicable 3. Capabilities Statement 4. Approximate cost information (i.e. rough order of magnitude). 5. Past performance information should be submitted for similar projects conducted within the last three (3) years. If possible, three (3) past performance examples are desired. 6. Do not provide only general brochures or generic information. USGS will not accept unsolicited proposals related to the subject of this notice. Interested vendors must provide their response via email to the Contract Specialist, Nicole Demby, ndemby@usgs.gov with the subject line reading "USGS Store Age Verification Services ¿ Responses are due via email to ndemby@usgs.gov by 2:00 PM ET, Monday, February 5, 2018. The response must be specific to the RFI requirements/qualifications listed above.
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