SOURCES SOUGHT
R -- Enterprise Operations
- Notice Date
- 1/24/2018
- Notice Type
- Sources Sought
- NAICS
- 541511
— Custom Computer Programming Services
- Contracting Office
- Department of State, Office of Acquisitions, Acquisition Management, 1735 N. Lynn St., Arlington, Virginia, 22209, United States
- ZIP Code
- 22209
- Solicitation Number
- 19AQMM18N0028
- Point of Contact
- Sharon L. Weber, Phone: 1-703-875-5198, Deborah J. Koplen, Phone: 703-312-3669
- E-Mail Address
-
WeberSL2@state.gov, KoplenDJ@state.gov
(WeberSL2@state.gov, KoplenDJ@state.gov)
- Small Business Set-Aside
- Competitive 8(a)
- Description
- Document Number: 19AQMM18N0028 Agency: U.S. Department of State Office: Office of Chief Technology Officer (CTO) Notice Type: Sources Sought/Request for Information Purpose: This is a Request for Information (RFI) as outlined in FAR 15.201(c) (7). The purpose of this RFI is to accomplish market research pursuant to Federal Acquisition Regulation (FAR) Part 10, and to identify businesses capable of performing the functions described herein. The Government is requesting information regarding the availability and feasibility of attracting new service providers to support the requirements of the Department of State (DOS), Bureau of Diplomatic Security (DS), Office of Chief Technology Officer (CTO) as described in this RFI. This notice is issued solely for information and planning purposes and does not constitute a Request for Proposal (RFP) or a commitment on the part of the government to conduct a solicitation for the below-listed services in the future. Responders are advised that the government will not pay for information submitted in response to this RFI, nor will it compensate interested parties for any costs incurred in the development/furnishing of a response. Background: The Bureau of Diplomatic Security (DS) within the U.S. Department of State (DoS) carries out a multi-program mission assigned by the Secretary of State and the Assistant Secretary of DS. As the law enforcement and security arm of the U.S. Department of State, the Bureau of Diplomatic Security (DS) is responsible for providing a safe and secure environment for the conduct of U.S. foreign policy. DS fulfills its mission through the hard work of its committed and highly trained security professionals -- special agents, engineers, technical specialists, diplomatic couriers, Civil Service specialists, and contractors -- who work together to ensure that their State Department colleagues can carry out their foreign policy missions safely and securely. The CTO pulls into one office all staff, resources, authority and responsibility for managing and implementing the priority IT program requirements of the DS Bureau in a manner that facilitates the achievement of the Bureau's performance goals. The mission of the CTO is to provide effective information resource management for the Bureau: to maximize the accessibility and utility of information for all DS personnel and stakeholders through excellence in service delivery, program management and innovative technology applications. CTO provides the resources necessary to collect, assimilate, and distribute the information essential to the Bureau's primary mission of providing a secure environment for the conduct of American diplomacy and the promotion of U.S. foreign policy worldwide. Overview of Requirements: The Office of the Chief Technology Officer has a requirement to provide Enterprise level IT services across a diverse set of resources and mission requirements within the Bureau of Diplomatic Security. For the purpose of this statement of work, the services to be provided are operational in nature, but not limited to Help Desk type services. The contract resources supporting this requirement will support the following IT Operational areas, program and project management, network engineering, network operations and maintenance, incident management, FISMA operational security, configuration management, operations maintenance logistical support, procurement management activates the procurement of IT assets and services, and the full life-cycle of IT asset management to include hardware and software license management, warranty and maintenance under a single integrator. Industry best practices such as those associated with ITIL and Project Management Body of Knowledge (PMBOK) are applied to all IT tasks where feasible. The Contractor shall provide labor required to successfully perform the requirements described in this SOW. The Contractor will provide DS/EX/CTO with support for current and evolving IT requirements to include recommended enhancements that provide beneficial cost savings to service delivery processes. Specific areas of support include 24x7x365 Tier 2 Service Desk/Call Center Support, Service Support, Special Support Services, Mobile and Portable Asset Management, Asset and Procurement Support, and Cross-Functional Services such as user access management, required patch management compliance, FISMA compliance related services and disaster recovery. Operations Services Program Objectives The following are objectives of the Operations Services program: •Enhance, Automate and Enable Success for the CTO Mission •Provide a reliable, survivable and secure network •Capitalize on Industry Best Practice and Innovation •Support DS Future Initiatives and Evolutions •Provide professional and responsive IT Support to end-users within DS •Automate manual IT processes wherever technology driven solutions are possible Service Requirements The following are the key high-level Service requirements DS expects to achieve through outsourced operational Services and described within this Operations Services Section: •Improve IT customer service and Incident Resolution speed through expanded Service hours as required to support special events and adhoc short-term activities approved by CTO leadership, self-service abilities and skilled Service Center staff in the areas of industry-standard IT products •Improve DS efficiency and effectiveness by adopting Contractor-leveraged knowledge databases and best practices in the areas of customer reporting, logging, tracking, Resolving of IT Incidents and Service Requests •Improve efficiency and effectiveness by working with the Contractor to establish a quality assurance plan that supports risk mitigation and continuous process improvement •Support the ability to acquire skilled Operation Center support for new technologies early in their life cycle while maintaining support for older technologies •Achieve the Service Level Requirements specified in list of SLAs •Consolidate incident management and change management processes in order to address Operations Center requests more efficiently •Identify and document opportunities for improvement through automation and work collaboratively to improve services for end-users •Support the Bureau's flexibility to standup new programs on short notice by ensuring that there is support and management for a staging area for application and system user acceptance •Encourage innovation and understanding of emerging technologies by hosting monthly meetings and present viable recommendations to automate services and compliance of production products •Increase accountability in all functional areas by identifying service delays, such as delays in government approvals, limited IT assets due to failure to conduct trend analysis. Service Support Technical Tasks The following tasks are described in subsequent paragraphs along with the key incentive criteria where applicable: BASE Task - 24x7x365 Tier 2, Tier 3 Service Desk/Call Center Support BASE TASK - Data Network - Operational BASE TASK - Video Tele-Conferencing Services (Administration - OPS) BASE TASK - Digital Display Wall - Build-out, Programming and Configuration Services BASE TASK - DS Command Center Support BASE TASK - Foreign Affairs Security Training Center (FASTC) BASE TASK - Service Support BASE TASK - Special Support Services BASE TASK - Mobile and Portable Asset Management BASE TASK - Asset and Procurement Support BASE TASK - Cross-Functional Services BASE TASK - Innovation Current Operating Environment Windows, SQL, Oracle are the primary operating and database systems. Hardware includes a wide array of vendors needed to support these operating and database systems and supporting applications. Key Personnel EPS / OPS Labor CategoryMinimal Years of ExperienceEducation / Professional CertificationsSupervisory Skills Required (Y/N)Security Clearance LevelAssociated OPS (SOW) Tasks Program Manager5 YearsBachelor's Degree or equivalent required, ITIL Certification (preferred), PMP (preferred), data center operations, IT infrastructure management, systems engineering or IT program managementYTS/SCIAll Base and Sub Tasks Senior Project Manager / Lead5 YearsBachelor's Degree or equivalent required, PMP (required), Additional certifications are desirable (CISSP, Microsoft, Cisco, ITIL), CompTIA Security+ CE Certification Required at a minimum, data center operations, IT infrastructure management, systems engineering or IT program managementYTS/SCIAll Base and Sub Tasks Senior Help Desk Manager / Lead5 Years Service Desk Manager Certification (Preferred), ITIL V3 intermediate or Expert (Preferred)YTS/SCI1. Base Task - 24X7X365 Tier2, Tier 3 Service/Call Center Support (includes all related sub-tasks) 2. Base Task - Service Support (includes all related sub-tasks) 3. Base Task - Special Support Services 4. Base Task - Cross Functional Services (includes all related sub-tasks) Senior IT Operations Manager / Lead5 YearsCISSP, CRISC, CISM, ITIL v3 intermediate or expert level (Preferred).YTS/SCIAll Base and Sub Tasks SharePoint 2016 Power User2 YearsAssociates Degree, Minimum 6-7 years of experience in SharePoint with 2 years in SharePoint 2016.NTS1. Base Task - 24X7X365 Tier2, Tier 3 Service/Call Center Support (includes all related sub-tasks) 2. Base Task - Service Support (includes all related sub-tasks) 3. Base Task - Special Support Services 4. Base Task - Cross Functional Services (includes all related sub-tasks) Mobile Device Manager / Lead2 YearsCompTIA Security+ CE Certification RequiredYS1. Base Task - Mobile and Portable Asset Management (includes all related sub-tasks) 2. Base Task - Service Support (includes all related sub-tasks) 3. Base Task - Special Support Services 4. Base Task - Cross Functional Services (includes all related sub-tasks) VTC Manager / lead - Video Wall Programmer2 YearsBachelor's Degree in Computer Science, Network Management, Information Systems, Electrical Engineering or related field, or equivalent work experience, Experience in Video Control and Distribution SystemsNTS1. Base Task - Video Tele-Conferencing Services (Administration - OPS) 2. Base Task - Digital Display Wall - Build-out, Programming and Configuration Services 3. Base Task - DS Command Center Support 4. Base Task - Service Support (includes all related sub-tasks) 5. Base Task - Special Support Services 6. Base Task - Cross Functional Services (includes all related sub-tasks) Senior IT Asset Manager / Lead5 YearsA working knowledge of Commercial off the Shelf (COTS) enterprise asset management software like SAP, Oracle, JD Edwards, Ellipse, and/or Maximo. Computer/Microsoft Office Applications; Certified Professiona l Logistician, Associate Degree, Configuration Management, ITILYS1. Base Task - Asset and Procurement Support 2. Base Task - Service Support (includes all related sub-tasks) 3. Base Task - Special Support Services 4. Base Task - Cross Functional Services (includes all related sub-tasks) Senior Procurement Coordinator3 YearsAssociates Degree, Knowledge of the Federal Acquisition Regulation (FAR)NS1. Base Task - Asset and Procurement Support 2. Base Task - Service Support (includes all related sub-tasks) 3. Base Task - Special Support Services 4. Base Task - Cross Functional Services (includes all related sub-tasks) Senior Network Administrator - Operations5 YearsBachelor's Degree or equivalent required. Microsoft Certified Solutions Expert (MCSE), IAT Level II baseline certification in accordance with DoDD 8140.01 "Cyberspace Workforce Management", Information Assurance Technical Level II baseline certification in accordance with DoDD 8140.01 "Cyberspace Workforce Management"NTS/SCI1. Base Task - Data Network (Operational) 2. Base Task - Service Support (includes all related sub-tasks) 3. Base Task - Special Support Services 4. Base Task - Cross Functional Services (includes all related sub-tasks) Senior Desktop / Client Server Engineer (client build, configuration compliance, logs approved builds)5 YearsBachelor's Degree or equivalent required, MCP Windows 2008/2010 / Microsoft Certified Solutions Associate (MCSA), Information Assurance Technical Level II baseline certification in accordance with DoDD 8140.01 "Cyberspace Workforce Management" ITIL v3 FoundationNTS/SCI1. Base Task - Data Network (Operational) 2. Base Task - Service Support (includes all related sub-tasks) 3. Base Task - Special Support Services 4. Base Task - Cross Functional Services (includes all related sub-tasks) Other Requirements: Frequent Onsite attendance is required. Vendor may be required / allowed to house some staff at contractor's facility but must be able to attain authorization for OpenNet access at a contractor facility. Vendor must be an 8(a) registered company, with a Small Business NAICS code of 541 - specifically 541513 or 541511. Any resulting solicitation will require vendors to have a top secret facility clearance at the time of potential award. The estimated award date is March 15, 2018. Instructions: Responses must be limited to 10 pages or less and be submitted in Microsoft Word or Portable Document format (PDF), using Times New Roman 12-point font. The Government will not entertain telephone calls or questions for this RFI. The responses should be in the following format/order: 1.Company Profile, to include: a.All interested companies must have an active registration in the System for Award Management (SAM) and not be on the Excluded Party List. b.NAICS code c.DUNS Number d.CAGE Code to include National Industrial Security Program Clearance Information (if applicable) e.Company Point-of-Contact f.GSA Schedule Number or Government Wide Acquisition Contract Information 2.Relevant Experience, to include: a.Address the requirements contained in the aforementioned paragraphs b.Past performance references for similar work performed within the last five years, including contract number, contract type, contract value, company role, Contracting Officer, point of contact and current telephone number and email address. Include a brief description of how the contract referenced relates to the C2 support services described in the RFI. c. Summary: Provide brief concluding remarks, as appropriate. RFI responses are due February 2, 2018, 4 p.m. Eastern Standard Time and must be submitted electronically to Sharon Weber at webersl2@state.gov and to Tom Lardner at lardnertp@state.gov.
- Web Link
-
FBO.gov Permalink
(https://www.fbo.gov/spg/State/A-LM-AQM/A-LM-AQM/19AQMM18N0028/listing.html)
- Place of Performance
- Address: 1801 N. Lynn Street, Rosslyn, Virginia, 22209, United States
- Zip Code: 22209
- Zip Code: 22209
- Record
- SN04798421-W 20180126/180124231357-437a14f54a76c7028caac82c42b3d012 (fbodaily.com)
- Source
-
FedBizOpps Link to This Notice
(may not be valid after Archive Date)
| FSG Index | This Issue's Index | Today's FBO Daily Index Page |