DOCUMENT
D -- Integrated Service Center - SIR # DTFACT-16-R-00061 - Attachment
- Notice Date
- 2/1/2018
- Notice Type
- Attachment
- NAICS
- 541513
— Computer Facilities Management Services
- Contracting Office
- FEDERAL AVIATION ADMINISTRATION, AAQ-620 CT - William J. Hughes Technical Center (Atlantic City, NJ)
- Solicitation Number
- 28509
- Response Due
- 2/8/2018
- Archive Date
- 2/8/2018
- Point of Contact
- Kimberly Hulme, kimberly.hulme@faa.gov, Phone: 609-485-5726
- E-Mail Address
-
Click here to email Kimberly Hulme
(kimberly.hulme@faa.gov)
- Small Business Set-Aside
- N/A
- Description
- ***IF YOU ARE VIEWING THIS ANNOUNCEMENT ON ANY SITE OTHER THAN THE FAA CONTRACTING OPPORTUNITIES SITE, PLEASE GO TO https://faaco.faa.gov TO VIEW THE ANNOUCNEMENT AND ATTACHMENTS IN THEIR ENTIRETY.*** _____________________________________________________________ ***SIR Amendment 0009 is posted to complete the following: 1. In accordance with SIR Section L.1, the Corporate Experience Proposals were due December 13, 2017. Therefore, no additional offerors are eligible to submit a proposal for DTFACT-16-R-00061. The following amendment is to provide information to only those offerors that submitted a proposal by the due date. 2. To provide provide responses to industry questions regarding SIR DTFACT-16-R-00061. (Reference File name: Amendment 0009). 3. To provide updated documents resulting from the responses provided in Amendment 0009 (Reference File names: DTFACT-16-R-00061 - Amendment 0009, Exhibit B-003 - Performance Requirement Calculations for Price Adjustment - Amendment 0009, Exhibit C-025 - Example List of FAA Restoration Categorized Events - Amendment 0009, ISC PWS - IT Customer Training Support - Amendment 0009, ISC PWS - LCAM End-User Device Support - Amendment 0009, ISC PWS - Program Management Support - Amendment 0009, ISC PWS - Service Center Support - Amendment 0009 _____________________________________________________________ ***SIR Amendment 0008 is posted to complete the following: 1. In accordance with SIR Section L.1, the Corporate Experience Proposals were due December 13, 2017. Therefore, no additional offerors are eligible to submit a proposal for DTFACT-16-R-00061. The following amendment is to provide information to only those offerors that submitted a proposal by the due date. 2. To provide provide responses to industry questions regarding SIR DTFACT-16-R-00061. (Reference File name: Amendment 0008). 3. To provide updated documents resulting from the responses provided in Amendment 0008 (Reference File names: DTFACT-16-R-00061 - Amendment 0008, Exhibit B-001 - Pricing Schedule - Amendment 0008, Exhibit B-003 - Performance Requirement Calculations for Price Adjustment - Amendment 0008, Exhibit C-024 - Example List of FAA COST Products - Amendment 0008, Exhibit L-003 - Labor Hour Template - Amendment 0008, ISC PWS - Service Center Support - Amendment 0008 _____________________________________________________________ ***SIR Amendment 0007 is posted to complete the following: 1. In accordance with SIR Section L.1, the Corporate Experience Proposals were due December 13, 2017. Therefore, no additional offerors are eligible to submit a proposal for DTFACT-16-R-00061. The following amendment is to provide information to only those offerors that submitted a proposal by the due date. 2. To provide provide responses to industry questions regarding SIR DTFACT-16-R-00061. (Reference File name: Amendment 0007). 3. To provide updated documents resulting from the responses provided in Amendment 0006 (Reference File names: DTFACT-16-R-00061 - Amendment 0007, Exhibit B-003 - Performance Requirement Calculations for Price Adjustment - Amendment 0007, Exhibit C-006 - Definition of Terms and Acronyms - Amendment 0007, Exhibit C-017 - Available Government Furnished Equipment Tools - Amendment 0007, ISC PWS - LCAM End-User Device Support - Amendment 0007, ISC PWS - Service Center Support - Amendment 0007 _____________________________________________________________ ***SIR Amendment 0006 is posted to complete the following: 1. In accordance with SIR Section L.1, the Corporate Experience Proposals were due December 13, 2017. Therefore, no additional offerors are eligible to submit a proposal for DTFACT-16-R-00061. The following amendment is to provide information to only those offerors that submitted a proposal by the due date. 2. To provide provide responses to industry questions regarding SIR DTFACT-16-R-00061. (Reference File name: Amendment 0006). 3. To provide updated documents resulting from the responses provided in Amendment 0006 (Reference File names: DTFACT-16-R-00061 - Amendment 0006, Exhibit C-006 - Definition of Terms and Acronyms - Amendment 00006, Exhibit C-007 - ISC Standard Labor Categories - Amendment 0006, Exhibit C-017 - Available Government Furnished Equipment Tools - Amendment 0006, ISC PWS - IT Customer Training Support - Amendment 0006, ISC PWS - LCAM End-User Device Support - Amendment 0006, ISC PWS - Service Center Support - Amendment 0006 _____________________________________________________________ ***SIR Amendment 0005 is posted to complete the following: 1. In accordance with SIR Section L.1, the Corporate Experience Proposals were due December 13, 2017. Therefore, no additional offerors are eligible to submit a proposal for DTFACT-16-R-00061. The following amendment is to provide information to only those offerors that submitted a proposal by the due date. 2. To provide provide responses to industry questions regarding SIR DTFACT-16-R-00061. (Reference File name: Amendment 0005). 3. To provide updated documents resulting from the responses provided in Amendment 0005 (Reference File names: DTFACT-16-R-00061 - Amendment 0005, ISC PWS - IT Customer Training Support - Amendment 0005, ISC PWS - LCAM End-User Device Support - Amendment 0005, ISC PWS - Program Management Support - Amendment 0005, ISC PWS - Service Center Support - Amendment 0005, ISC Vendor Response True-up Helpdesk Total (Past 12 Months) _____________________________________________________________ ***SIR Amendment 0004 is posted to complete the following: 1. To provide provide responses to industry questions regarding SIR DTFACT-16-R-00061. (Reference File name: Amendment 0004). 2. To provide updated documents resulting from the responses provided in Amendment 000 (Reference File name: Exhibit L-002 - Corporate Experience Template - Amendment 0004). _____________________________________________________________ ***SIR Amendment 0003 is posted to complete the following: 1. To provide provide responses to industry questions regarding SIR DTFACT-16-R-00061. (Reference File name: Amendment 0003). 2. To provide updated documents resulting from the responses provided in Amendment 0003 (Reference File names: DTFACT-16-R-00061 - Amendment 0003, ISC PWS - Service Center Support - Amendment 0003, ISC PWS - LCAM End-User Device Support - Amendment 0003, Exhibit C-006 - Definition of Terms and Acronyms - Amendment 0003, Exhibit C-007 - ISC Standard Labor Categories - Amendment 0003, Exhibit C-017 - Available Government Furnished Equipment Tools - Amendment 0003 ). _____________________________________________________________ ***SIR Amendment 0002 is posted to complete the following: 1. To provide provide responses to industry questions regarding SIR DTFACT-16-R-00061. (Reference File name: Amendment 0002). 2. To provide updated documents resulting from the responses provided in Amendment 0002 (Reference File names: DTFACT-16-R-00061 - Amendment 0002, ISC PWS - IT Customer Training Support - Amendment 0002, Exhibit C-007 - ISC Standard Labor Categories - Amendment 0002). _____________________________________________________________ ***SIR Amendment 0001 is posted to complete the following: 1. To provide provide responses to industry questions, and notes regarding SIR DTFACT-16-R-00061. (Reference File name: Amendment 0001). 2. To provide updated documents resulting from the responses provided in Amendment 0001 (Reference File names: DTFACT-16-R-00061 - Amendment 0001, ISC PWS - Service Center Support - Amendment 0001). _____________________________________________________________ The Federal Aviation Administration (FAA) is soliciting proposals for an Integrated Service Center to support the FAA Office of Information and Technology (AIT). This is an unrestricted œbest value � competitive procurement. The NAICS code for this requirement is 541513, Computer Facilities Management Services, and the size standard is $27.5 million. The FAA plans to award one (1) indefinite delivery/indefinite quantity (IDIQ), hybrid fixed price award fee (FPAF), fixed price (FP) with performance adjustments, fixed price (FP), and time and materials (T&M) contract with a ten (10) year period of performance. Interested parties responding to this solicitation are directed to the attached Screening Information Request (SIR), DTFACT-16-R-00061 and the accompanying exhibits and attachments. All questions/inquiries must be provided in writing on the attached template, titled œQuestion Submission Form, � by 5 p.m., EST, November 17, 2017, to Kimberly Hulme at kimberly.hulme@faa.gov. The proposal due date can be found in Section L of the SIR. Prospective offerors are hereby on notice that any amendment(s) issued to this solicitation will be published at https://faaco.faa.gov. Therefore, it is the offerors responsibility to visit this website frequently for updates on this procurement. This announcement does not obligate the Government to award any effort resultant from SIR DTFACT-16-R-00061. Please note: The FAA Contracting Opportunities website has generated solicitation number 28509 for this SIR. The official SIR number is DTFACT-16-R-00061. Any amendments for DTFACT-16-R-00061 will be posted under the system generated number of 28509. If you're viewing this announcement from a source other than Federal Aviation Administration Contract Opportunities (FAACO), visit https://faaco.faa.gov/index.cfm/announcement/view/29263 to view the original announcement.
- Web Link
-
FBO.gov Permalink
(https://www.fbo.gov/spg/DOT/FAA/WJHTC/28509/listing.html)
- Document(s)
- Attachment
- File Name: Exhibit C-013 - Incident Management Proces Guide (pdf) (https://faaco.faa.gov/index.cfm/attachment/download/86381)
- Link: https://faaco.faa.gov/index.cfm/attachment/download/86381
- File Name: Exhibit C-006 - Definition of Terms and Acronyms (pdf) (https://faaco.faa.gov/index.cfm/attachment/download/86382)
- Link: https://faaco.faa.gov/index.cfm/attachment/download/86382
- File Name: ISC PWS - Service Center Support Amendment 0001 (pdf) (https://faaco.faa.gov/index.cfm/attachment/download/86380)
- Link: https://faaco.faa.gov/index.cfm/attachment/download/86380
- File Name: Exhibit C-018 - Service Center Customer Satisfaction Survey Questions (pdf) (https://faaco.faa.gov/index.cfm/attachment/download/86349)
- Link: https://faaco.faa.gov/index.cfm/attachment/download/86349
- File Name: DTFACT-16-R-00061- Amendment 0008 (pdf) (https://faaco.faa.gov/index.cfm/attachment/download/86347)
- Link: https://faaco.faa.gov/index.cfm/attachment/download/86347
- File Name: Amendment 0002 (pdf) (https://faaco.faa.gov/index.cfm/attachment/download/86348)
- Link: https://faaco.faa.gov/index.cfm/attachment/download/86348
- File Name: Amendment 0008 (pdf) (https://faaco.faa.gov/index.cfm/attachment/download/86345)
- Link: https://faaco.faa.gov/index.cfm/attachment/download/86345
- File Name: Exhibit L-002 - Corporate Experience Template - Amendment 0004 (doc) (https://faaco.faa.gov/index.cfm/attachment/download/86389)
- Link: https://faaco.faa.gov/index.cfm/attachment/download/86389
- File Name: Exhibit B-003 - Performance Requirement Calculations for Price Adjustment (pdf) (https://faaco.faa.gov/index.cfm/attachment/download/86346)
- Link: https://faaco.faa.gov/index.cfm/attachment/download/86346
- File Name: Amendment 0001 (pdf) (https://faaco.faa.gov/index.cfm/attachment/download/86343)
- Link: https://faaco.faa.gov/index.cfm/attachment/download/86343
- File Name: Exhibit C-009 - Sample COR Delegation Memorandum (pdf) (https://faaco.faa.gov/index.cfm/attachment/download/86387)
- Link: https://faaco.faa.gov/index.cfm/attachment/download/86387
- File Name: Exhibit C-010 - Sample TOR Delegation Memorandum (pdf) (https://faaco.faa.gov/index.cfm/attachment/download/86344)
- Link: https://faaco.faa.gov/index.cfm/attachment/download/86344
- File Name: Exhibit C-004 - Background Information Network Hardware (pdf) (https://faaco.faa.gov/index.cfm/attachment/download/86388)
- Link: https://faaco.faa.gov/index.cfm/attachment/download/86388
- File Name: ISC PWS - LCAM End-User Device Support (pdf) (https://faaco.faa.gov/index.cfm/attachment/download/86341)
- Link: https://faaco.faa.gov/index.cfm/attachment/download/86341
- File Name: Exhibit B-004 - Metric Exception Report (pdf) (https://faaco.faa.gov/index.cfm/attachment/download/86385)
- Link: https://faaco.faa.gov/index.cfm/attachment/download/86385
- File Name: Exhibit B-003 - Performance Requirement Calculations for Price Adjustment - Amendment 0008 (pdf) (https://faaco.faa.gov/index.cfm/attachment/download/86342)
- Link: https://faaco.faa.gov/index.cfm/attachment/download/86342
- File Name: Exhibit C-002 - Background Information Laptops and Desktops (pdf) (https://faaco.faa.gov/index.cfm/attachment/download/86386)
- Link: https://faaco.faa.gov/index.cfm/attachment/download/86386
- File Name: Exhibit C-007 - ISC Standard Labor Categories - Amendment 0006 (pdf) (https://faaco.faa.gov/index.cfm/attachment/download/86383)
- Link: https://faaco.faa.gov/index.cfm/attachment/download/86383
- File Name: Exhibit B-001 - Pricing Schedule - Amendment 0008 (xlsx) (https://faaco.faa.gov/index.cfm/attachment/download/86340)
- Link: https://faaco.faa.gov/index.cfm/attachment/download/86340
- File Name: DTFACT-16-R-00061 (pdf) (https://faaco.faa.gov/index.cfm/attachment/download/86384)
- Link: https://faaco.faa.gov/index.cfm/attachment/download/86384
- File Name: Exhibit C-007 - ISC Standard Labor Categories - Amendment 0002 (pdf) (https://faaco.faa.gov/index.cfm/attachment/download/86370)
- Link: https://faaco.faa.gov/index.cfm/attachment/download/86370
- File Name: ISC PWS - Service Center Support Amendment 0005 (pdf) (https://faaco.faa.gov/index.cfm/attachment/download/86371)
- Link: https://faaco.faa.gov/index.cfm/attachment/download/86371
- File Name: Exhibit C-016 - Knowledge Management Process Guide (pdf) (https://faaco.faa.gov/index.cfm/attachment/download/86338)
- Link: https://faaco.faa.gov/index.cfm/attachment/download/86338
- File Name: ISC PWS - LCAM End-User Device Support Amendment 0006 (pdf) (https://faaco.faa.gov/index.cfm/attachment/download/86339)
- Link: https://faaco.faa.gov/index.cfm/attachment/download/86339
- File Name: Exhibit L-002 - Corporate Experience Template (doc) (https://faaco.faa.gov/index.cfm/attachment/download/86336)
- Link: https://faaco.faa.gov/index.cfm/attachment/download/86336
- File Name: ISC PWS - Service Center Support Amendment 0006 (pdf) (https://faaco.faa.gov/index.cfm/attachment/download/86337)
- Link: https://faaco.faa.gov/index.cfm/attachment/download/86337
- File Name: ISC PWS - LCAM End-User Device Support - Amendment 0003 (pdf) (https://faaco.faa.gov/index.cfm/attachment/download/86334)
- Link: https://faaco.faa.gov/index.cfm/attachment/download/86334
- File Name: ISC PWS - LCAM End-User Device Support - Amendment 0007 (pdf) (https://faaco.faa.gov/index.cfm/attachment/download/86378)
- Link: https://faaco.faa.gov/index.cfm/attachment/download/86378
- File Name: ISC PWS - Program Management Support (pdf) (https://faaco.faa.gov/index.cfm/attachment/download/86335)
- Link: https://faaco.faa.gov/index.cfm/attachment/download/86335
- File Name: Exhibit C-017 - Available Government Furnished Equipment Tools (pdf) (https://faaco.faa.gov/index.cfm/attachment/download/86379)
- Link: https://faaco.faa.gov/index.cfm/attachment/download/86379
- File Name: Exhibit C-006 - Definition of Terms and Acronyms - Amendment 0003 (pdf) (https://faaco.faa.gov/index.cfm/attachment/download/86332)
- Link: https://faaco.faa.gov/index.cfm/attachment/download/86332
- File Name: Exhibit C-006 - Definition of Terms and Acronyms - Amendment 0006 (pdf) (https://faaco.faa.gov/index.cfm/attachment/download/86376)
- Link: https://faaco.faa.gov/index.cfm/attachment/download/86376
- File Name: Exhibit C-005 - Background Information Standard Client Images (pdf) (https://faaco.faa.gov/index.cfm/attachment/download/86333)
- Link: https://faaco.faa.gov/index.cfm/attachment/download/86333
- File Name: ISC PWS - Service Center Support - Amendment 0007 (pdf) (https://faaco.faa.gov/index.cfm/attachment/download/86377)
- Link: https://faaco.faa.gov/index.cfm/attachment/download/86377
- File Name: ISC PWS - IT Customer Training Support Amendment 0002 (pdf) (https://faaco.faa.gov/index.cfm/attachment/download/86330)
- Link: https://faaco.faa.gov/index.cfm/attachment/download/86330
- File Name: Exhibit L-004 - Key Personnel Matrix (doc) (https://faaco.faa.gov/index.cfm/attachment/download/86374)
- Link: https://faaco.faa.gov/index.cfm/attachment/download/86374
- File Name: Exhibit C-024 - Example List of FAA COTS Products - Amendment 0008 (pdf) (https://faaco.faa.gov/index.cfm/attachment/download/86331)
- Link: https://faaco.faa.gov/index.cfm/attachment/download/86331
- File Name: Exhibit C-017 - Available Government Furnished Equipment Tools - Amendment 0007 (pdf) (https://faaco.faa.gov/index.cfm/attachment/download/86375)
- Link: https://faaco.faa.gov/index.cfm/attachment/download/86375
- File Name: DTFACT-16-R-00061 - Amendment 0007 (pdf) (https://faaco.faa.gov/index.cfm/attachment/download/86372)
- Link: https://faaco.faa.gov/index.cfm/attachment/download/86372
- File Name: Exhibit C-006 - Definition of Terms and Acronyms - Amendment 0007 (pdf) (https://faaco.faa.gov/index.cfm/attachment/download/86373)
- Link: https://faaco.faa.gov/index.cfm/attachment/download/86373
- File Name: Exhibit C-012 - Reference Information Applicable Directives (pdf) (https://faaco.faa.gov/index.cfm/attachment/download/86360)
- Link: https://faaco.faa.gov/index.cfm/attachment/download/86360
- File Name: Exhibit C-008 - Problem Notification Report (doc) (https://faaco.faa.gov/index.cfm/attachment/download/86329)
- Link: https://faaco.faa.gov/index.cfm/attachment/download/86329
- File Name: Exhibit C-015 - Problem Management Procedures Guide (pdf) (https://faaco.faa.gov/index.cfm/attachment/download/86327)
- Link: https://faaco.faa.gov/index.cfm/attachment/download/86327
- File Name: ISC PWS - Service Center Support - Amendment 0008 (pdf) (https://faaco.faa.gov/index.cfm/attachment/download/86328)
- Link: https://faaco.faa.gov/index.cfm/attachment/download/86328
- File Name: Exhibit C-011 - Government Product Accessibility Template (doc) (https://faaco.faa.gov/index.cfm/attachment/download/86325)
- Link: https://faaco.faa.gov/index.cfm/attachment/download/86325
- File Name: Exhibit C-001 - Background Information Worldwide FAA Facilities (pdf) (https://faaco.faa.gov/index.cfm/attachment/download/86369)
- Link: https://faaco.faa.gov/index.cfm/attachment/download/86369
- File Name: ISC PWS - Program Management Support - Amendment 0009 (pdf) (https://faaco.faa.gov/index.cfm/attachment/download/86402)
- Link: https://faaco.faa.gov/index.cfm/attachment/download/86402
- File Name: Exhibit L-003 - Labor Hour Template - Amendment 0008 - Revised (xlsx) (https://faaco.faa.gov/index.cfm/attachment/download/86326)
- Link: https://faaco.faa.gov/index.cfm/attachment/download/86326
- File Name: ISC PWS - Service Center Support - Amendment 0009 (pdf) (https://faaco.faa.gov/index.cfm/attachment/download/86403)
- Link: https://faaco.faa.gov/index.cfm/attachment/download/86403
- File Name: Amendment 0003 (pdf) (https://faaco.faa.gov/index.cfm/attachment/download/86323)
- Link: https://faaco.faa.gov/index.cfm/attachment/download/86323
- File Name: Exhibit L-005 - Past Performance Questionnaire for Services (doc) (https://faaco.faa.gov/index.cfm/attachment/download/86367)
- Link: https://faaco.faa.gov/index.cfm/attachment/download/86367
- File Name: ISC PWS - IT Customer Training Support - Amendment 0009 (pdf) (https://faaco.faa.gov/index.cfm/attachment/download/86400)
- Link: https://faaco.faa.gov/index.cfm/attachment/download/86400
- File Name: Exhibit C-017 - Available Government Furnished Equipment Tools Amendment 0006 (pdf) (https://faaco.faa.gov/index.cfm/attachment/download/86324)
- Link: https://faaco.faa.gov/index.cfm/attachment/download/86324
- File Name: Exhibit B-003 - Performance Requirement Calculations for Price Adjustment - Amendment 0007 (pdf) (https://faaco.faa.gov/index.cfm/attachment/download/86368)
- Link: https://faaco.faa.gov/index.cfm/attachment/download/86368
- File Name: ISC PWS - LCAM End-User Device Support - Amendment 0009 (pdf) (https://faaco.faa.gov/index.cfm/attachment/download/86401)
- Link: https://faaco.faa.gov/index.cfm/attachment/download/86401
- File Name: ISC PWS - IT Customer Training Support Amendment 0006 (pdf) (https://faaco.faa.gov/index.cfm/attachment/download/86321)
- Link: https://faaco.faa.gov/index.cfm/attachment/download/86321
- File Name: ISC PWS - IT Customer Training Support (pdf) (https://faaco.faa.gov/index.cfm/attachment/download/86365)
- Link: https://faaco.faa.gov/index.cfm/attachment/download/86365
- File Name: Question Submission Form (doc) (https://faaco.faa.gov/index.cfm/attachment/download/86322)
- Link: https://faaco.faa.gov/index.cfm/attachment/download/86322
- File Name: ISC PWS - Program Management Support Amendment 0005 (pdf) (https://faaco.faa.gov/index.cfm/attachment/download/86366)
- Link: https://faaco.faa.gov/index.cfm/attachment/download/86366
- File Name: Exhibit C-003 - Background Information Network Printers (pdf) (https://faaco.faa.gov/index.cfm/attachment/download/86363)
- Link: https://faaco.faa.gov/index.cfm/attachment/download/86363
- File Name: Amendment 0004 (pdf) (https://faaco.faa.gov/index.cfm/attachment/download/86320)
- Link: https://faaco.faa.gov/index.cfm/attachment/download/86320
- File Name: Exhibit C-022 - Background Information Level I VIP Incidents (pdf) (https://faaco.faa.gov/index.cfm/attachment/download/86364)
- Link: https://faaco.faa.gov/index.cfm/attachment/download/86364
- File Name: DTFACT-16-R-00061 Amendment 0006 (pdf) (https://faaco.faa.gov/index.cfm/attachment/download/86361)
- Link: https://faaco.faa.gov/index.cfm/attachment/download/86361
- File Name: Attachment 2 - Sample Award Fee Calculation Scenario - Performance Period 1 (pdf) (https://faaco.faa.gov/index.cfm/attachment/download/86362)
- Link: https://faaco.faa.gov/index.cfm/attachment/download/86362
- File Name: Exhibit C-014 - Problem Management Process Guide (pdf) (https://faaco.faa.gov/index.cfm/attachment/download/86392)
- Link: https://faaco.faa.gov/index.cfm/attachment/download/86392
- File Name: Exhibit C-023 - Background Information Mobile Devices (pdf) (https://faaco.faa.gov/index.cfm/attachment/download/86393)
- Link: https://faaco.faa.gov/index.cfm/attachment/download/86393
- File Name: Exhibit C-007 - ISC Standard Labor Categories - Amendment 0003 (pdf) (https://faaco.faa.gov/index.cfm/attachment/download/86390)
- Link: https://faaco.faa.gov/index.cfm/attachment/download/86390
- File Name: Exhibit L-006 - Past Performance Template (docx) (https://faaco.faa.gov/index.cfm/attachment/download/86391)
- Link: https://faaco.faa.gov/index.cfm/attachment/download/86391
- File Name: Exhibit C-019 - Customer Feedback Reporting Template (xlsx) (https://faaco.faa.gov/index.cfm/attachment/download/86318)
- Link: https://faaco.faa.gov/index.cfm/attachment/download/86318
- File Name: DTFACT-16-R-00061 Amendment 0001 (pdf) (https://faaco.faa.gov/index.cfm/attachment/download/86319)
- Link: https://faaco.faa.gov/index.cfm/attachment/download/86319
- File Name: Exhibit C-007 - ISC Standard Labor Categories (pdf) (https://faaco.faa.gov/index.cfm/attachment/download/86316)
- Link: https://faaco.faa.gov/index.cfm/attachment/download/86316
- File Name: ISC PWS - IT Customer Training Support Amendment 0005 (pdf) (https://faaco.faa.gov/index.cfm/attachment/download/86317)
- Link: https://faaco.faa.gov/index.cfm/attachment/download/86317
- File Name: Exhibit C-020 - Background Information Government Furnished Equipment (pdf) (https://faaco.faa.gov/index.cfm/attachment/download/86314)
- Link: https://faaco.faa.gov/index.cfm/attachment/download/86314
- File Name: Exhibit C-017 - Available Government Furnished Equipment Tools - Amendment 0003 (pdf) (https://faaco.faa.gov/index.cfm/attachment/download/86358)
- Link: https://faaco.faa.gov/index.cfm/attachment/download/86358
- File Name: Attachment 1 - Sample Award Fee Plan Criterion(a) (pdf) (https://faaco.faa.gov/index.cfm/attachment/download/86315)
- Link: https://faaco.faa.gov/index.cfm/attachment/download/86315
- File Name: Exhibit C-021 - Historical Information Deskside Technician Data (pdf) (https://faaco.faa.gov/index.cfm/attachment/download/86359)
- Link: https://faaco.faa.gov/index.cfm/attachment/download/86359
- File Name: DTFACT-16-R-00061 Amendment 0005 (pdf) (https://faaco.faa.gov/index.cfm/attachment/download/86312)
- Link: https://faaco.faa.gov/index.cfm/attachment/download/86312
- File Name: Exhibit B-001 - Pricing Schedule (xlsx) (https://faaco.faa.gov/index.cfm/attachment/download/86356)
- Link: https://faaco.faa.gov/index.cfm/attachment/download/86356
- File Name: DTFACT-16-R-00061 Amendment 0002 (pdf) (https://faaco.faa.gov/index.cfm/attachment/download/86313)
- Link: https://faaco.faa.gov/index.cfm/attachment/download/86313
- File Name: Amendment 0007 (pdf) (https://faaco.faa.gov/index.cfm/attachment/download/86357)
- Link: https://faaco.faa.gov/index.cfm/attachment/download/86357
- File Name: ISC PWS - LCAM End-User Device Support Amendment 0005 (pdf) (https://faaco.faa.gov/index.cfm/attachment/download/86310)
- Link: https://faaco.faa.gov/index.cfm/attachment/download/86310
- File Name: ISC PWS - Service Center Support (pdf) (https://faaco.faa.gov/index.cfm/attachment/download/86354)
- Link: https://faaco.faa.gov/index.cfm/attachment/download/86354
- File Name: Exhibit B-003 - Performance Requirement Calculations for Price Adjustment - Amendment 0009 (pdf) (https://faaco.faa.gov/index.cfm/attachment/download/86398)
- Link: https://faaco.faa.gov/index.cfm/attachment/download/86398
- File Name: ISC PWS - Service Center Support - Amendment 0003 (pdf) (https://faaco.faa.gov/index.cfm/attachment/download/86311)
- Link: https://faaco.faa.gov/index.cfm/attachment/download/86311
- File Name: Amendment 0006 (pdf) (https://faaco.faa.gov/index.cfm/attachment/download/86355)
- Link: https://faaco.faa.gov/index.cfm/attachment/download/86355
- File Name: Exhibit C-025 - Example List of FAA Restoration Categorized Events - Amendment 0009 (pdf) (https://faaco.faa.gov/index.cfm/attachment/download/86399)
- Link: https://faaco.faa.gov/index.cfm/attachment/download/86399
- File Name: Exhibit B-002 - Award Fee Plan (pdf) (https://faaco.faa.gov/index.cfm/attachment/download/86352)
- Link: https://faaco.faa.gov/index.cfm/attachment/download/86352
- File Name: Amendment 0009 (pdf) (https://faaco.faa.gov/index.cfm/attachment/download/86396)
- Link: https://faaco.faa.gov/index.cfm/attachment/download/86396
- File Name: Exhibit L-003 - Labor Hour Template (xlsx) (https://faaco.faa.gov/index.cfm/attachment/download/86353)
- Link: https://faaco.faa.gov/index.cfm/attachment/download/86353
- File Name: DTFACT-16-R-00061 Amendment - 0009 (pdf) (https://faaco.faa.gov/index.cfm/attachment/download/86397)
- Link: https://faaco.faa.gov/index.cfm/attachment/download/86397
- File Name: Amendment 0005 (pdf) (https://faaco.faa.gov/index.cfm/attachment/download/86350)
- Link: https://faaco.faa.gov/index.cfm/attachment/download/86350
- File Name: DTFACT-16-R-00061 Amendment 0003 (pdf) (https://faaco.faa.gov/index.cfm/attachment/download/86394)
- Link: https://faaco.faa.gov/index.cfm/attachment/download/86394
- File Name: ISC Vendor Response True-up Helpdesk Total (Past 12 Months) (pdf) (https://faaco.faa.gov/index.cfm/attachment/download/86351)
- Link: https://faaco.faa.gov/index.cfm/attachment/download/86351
- File Name: Exhibit L-001 - Instructions for Oral Presentations (pdf) (https://faaco.faa.gov/index.cfm/attachment/download/86395)
- Link: https://faaco.faa.gov/index.cfm/attachment/download/86395
- Note: If links are broken, refer to Point of Contact above or contact the FBO Help Desk at 877-472-3779.
- File Name: Exhibit C-013 - Incident Management Proces Guide (pdf) (https://faaco.faa.gov/index.cfm/attachment/download/86381)
- Record
- SN04807410-W 20180203/180201231820-bd9e185c1b7b6113adc76e9c402d6603 (fbodaily.com)
- Source
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