SOURCES SOUGHT
J -- Preventive Maintenance and Emergency Service Contract for Thermo Fisher Scientific (FEI) Electron Microscopes
- Notice Date
- 2/21/2018
- Notice Type
- Sources Sought
- NAICS
- 811219
— Other Electronic and Precision Equipment Repair and Maintenance
- Contracting Office
- Department of Commerce, National Institute of Standards and Technology (NIST), Acquisition Management Division, 100 Bureau Drive, Building 301, Room B130, Gaithersburg, Maryland, 20899-1410, United States
- ZIP Code
- 20899-1410
- Solicitation Number
- AMD-SS18-09
- Archive Date
- 3/15/2018
- Point of Contact
- Forest Crumpler, Phone: 3019756753
- E-Mail Address
-
forest.crumpler@nist.gov
(forest.crumpler@nist.gov)
- Small Business Set-Aside
- N/A
- Description
- The CNST is a multi-user facility that provides its users with state-of-the-art equipment, expert training, and a high level of flexibility. It is able to satisfy the needs of users ranging from novice to the most advanced experts in the field. The CNST NanoFab has successfully supported advanced research projects in polymers, biology, nanoelectromechanical systems, ceramics, radiation physics, atomic physics, optics, and more. It also provides access to a wide variety of measurement and characterization tools, technologies, and expertise to NIST and its partners. This shall be a 5 year contract, a base year plus 4 option years, that will provide routine preventive maintenance (PM), emergency services, repair, and calibration for the electron microscopes. These systems are used as shared resources that are accessible to researchers from industry, academia, NIST and other government agencies. The service contract is required to keep these systems operational, with minimal interruption in service so they are available for use 24 hours per day and 7 days a week. Helios NanoLab 660 dual beam microscopes. Two (2) commercial FIB SEM microscopes were purchased as Helios NanoLab 650s and upgraded to 660s. They consist of a focused ion beam scanning electron microscope equipped with a high resolution FEG Magellan electron column and a Tomahawk ion column. 1.FEI Helios NanoLab 660, Serial number 9920003 with 5 gas injection systems, electro static beam blanker, ICE detector, STEM detector, Nav-Cam camera, Multi GIS system and AutoProbe 200.2 2.FEI Helios NanoLab 660, Serial number 9920008 with 4 gas injectors, electro static beam blanker, ICE detector, annular STEM detector, Nan-Cam camera and Auto Probe 300.2. CNST's Titan TM 80-300 kV transmission electron microscopes. 1.Titan TM 80-300 Analytical S/TEM with FEG, Gatan GIF Quantum SE/963, Gatan Orius camera, Fischione HAADF STEM detector, and EDAX EDX detector (in the NanoFab, Serial number D3226). 2.Titan TM 80-300 ETEM with X_FEG, monochromator, CEOS image corrector, ETEM operation, Gatan GIF Quantum ERS/966, EDAX EDX detector, Fischione HAADF STEM detector, on-axis BF/DF detectors, multiple turbo pumps, Digiscan, Dual EELS and Gatan Ultrascan camera (Serial number D3263). I.SCOPE OF WORK The Contractor shall provide a service agreement for the preventive maintenance and emergency service for the electron microscopes listed above and the associated components to ensure uninterrupted performance within manufacturers' specifications on a scheduled and as-needed basis. The above electron microscopes are complex instruments that require routine maintenance and calibration to continuously meet the manufacturer's specifications. In addition, these instruments occasionally require emergency service to repair faults, failures, and sudden degradation in the performance envelope of the instrument. The Contractor shall guarantee the full system performance of these instruments, including third-party accessories. Service and maintenance shall include unlimited emergency visits during regular business hours in addition to scheduled preventive maintenance visits for one year, unless stipulated otherwise. Covered expenses shall include all parts, labor, travel, and per diem. The Contractor shall repair/replace all parts (i.e., hardware, software, accessory components/systems) required for the operation of the systems listed below: II.SPECIFIC TASKS The Contractor shall provide all support for project oversight, equipment, administration and technical execution of this contract. The Contractor is responsible for maintaining accurate records of project activities. The Contractor shall perform the following tasks for the electron microscopes: Preventive Maintenance a.Provide two (2) preventive maintenance visits during each one year term of the service agreement. b.Scheduling of the visits shall be consistent with the maintenance requirements of the instrument as detailed in the service and use manuals for the equipment. c.Preventive maintenance visits shall occur during NIST's regular business hours as specified in Section IX of this Sources Sought. NIST Technical Contact (TC) shall contact the Contractor to schedule a mutually acceptable date and time for the preventive maintenance visits. System Enhancements a.Install all commercial hardware and software upgrades for the purposes of instrument optimization not later than 60 days after any such upgrade is released. The software upgrades for the electron microscopes in this requirement shall be free for the life of the instrument, unless a hardware upgrade is required. b.Prior to completion of the installation, the Contractor shall test the equipment, review the equipment's performance, and take whatever steps are necessary to ensure the equipment is functioning in accordance with the manufacturers' specifications. Service Calls a.Respond to an unlimited number of requests for service calls in the event of instrument failure which requires immediate repair. b.Respond to service calls Monday through Friday, during regular business hours only. The Contractor shall provide a Thermo Fisher Scientific company certified service technician/engineer on-site at NIST Gaithersburg, MD within 48 hours after the service call is placed by the Government. No weekend service visits shall be required. c.For any third party service calls, the Contractor shall provide an original equipment manufacturer certified service technician/engineer on-site at NIST Gaithersburg, MD within seven calendar days after the service call is placed by the Government. No weekend service visits shall be required. d.In the event that the Contractor is unable to resolve the problem during the service call, the Contractor shall provide telephone support and on-site support as needed to expedite a solution for NIST. e.The Contractor shall be responsible for obtaining all parts required for all repairs and maintenance. The Contractor shall make a commercially reasonable effort to secure parts within 72 hours after identifying the need for a replacement part for the covered equipment. Note: due to the custom nature of FEI systems certain parts, components and software upgrades must be built to meet each unique system and therefore delivery within a 72 hour time frame is not always possible. f.Replacement parts provided under this agreement may be either new or remanufactured and the Contractor may exchange and/or repair existing components of the microscope. g.All repairs must result in the microscope meeting manufacturer's specifications. h.Replacement parts shall include, but are not limited to, up to two (2) ion sources, two (2) quick change kits and one (1) aperture strip for each of the FEI Helios NanoLab 660 FIB SEMs described in Sections I of this SOW. Service Conditions a.All service provided under this agreement must be provided by trained personnel who are fluent in the operation of the covered equipment. b.Service must be rendered on-site at NIST Gaithersburg, MD unless otherwise agreed by the parties. c.In the event that a component needs to be repaired off-site, the Contractor shall be responsible for all packaging, shipping and transportation costs as well as liability for the shipment to and from NIST Gaithersburg, MD. The Contractor shall be responsible for providing a "Return Authorization Number" or other information authorizing return of the shipment to their facility prior to the shipment. Furthermore, if the off-site repair of a component is projected to exceed 7 calendar days including shipping and transportation, the Contractor is to provide a temporary replacement component to maintain operation of the tool. d.All parts shall be approved for use with the instrument by Thermo Fisher Scientific. The Contractor shall only employ tools, instruments, test apparatus, methodologies, techniques, and practices approved for use with the instrument by the manufacturer. The service protocols and instrument specifications shall be adhered to at all times. Telephone Support a.Provide telephone support for the covered equipment during regular business hours. b.Telephone support must include response to questions about operating practices, application use, and service issues that can be diagnosed and resolved over the telephone. Warranty Replacement ion sources shall meet the manufacturer's specifications for at least 1,000 hours from the date of installation. III.CONTRACTOR'S MINIMUM QUALIFICATIONS The Contractor shall provide Thermo Fisher Scientific certified engineers or technicians during the performance of this requirement. Contractor personnel shall have at least two (2) years of experience on one or more of the electron microscopes in this requirement. Contractor personnel must be US citizens to access the NIST, Gaithersburg, MD. The Contractor shall abide by the Commerce Acquisition Regulation (CAR) clause 1352.237-75 Key Personnel. The key personnel necessary for the successful completion of the SOW are at least two (2) service engineers/technicians Gaithersburg, Maryland. The service engineers/technicians are necessary for effective and efficient maintenance and timely repair of the electron microscopes.
- Web Link
-
FBO.gov Permalink
(https://www.fbo.gov/spg/DOC/NIST/AcAsD/AMD-SS18-09/listing.html)
- Place of Performance
- Address: 100 Bureau Drive, Gaithersburg, Maryland, 20899, United States
- Zip Code: 20899
- Zip Code: 20899
- Record
- SN04830002-W 20180223/180221231635-5b0d68ead6f5fb339c396526e3490177 (fbodaily.com)
- Source
-
FedBizOpps Link to This Notice
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