SOURCES SOUGHT
J -- Preventive Maintenance and Emergency Service Contract for Gatan OneView IS and K2 Summit IS Camera Systems
- Notice Date
- 2/22/2018
- Notice Type
- Sources Sought
- NAICS
- 811219
— Other Electronic and Precision Equipment Repair and Maintenance
- Contracting Office
- Department of Commerce, National Institute of Standards and Technology (NIST), Acquisition Management Division, 100 Bureau Drive, Building 301, Room B130, Gaithersburg, Maryland, 20899-1410, United States
- ZIP Code
- 20899-1410
- Solicitation Number
- AMD-SS18-10
- Archive Date
- 3/22/2018
- Point of Contact
- Forest Crumpler, Phone: 3019756753
- E-Mail Address
-
forest.crumpler@nist.gov
(forest.crumpler@nist.gov)
- Small Business Set-Aside
- N/A
- Description
- BACKGROUND The CNST is a multi-user facility that provides its users with state-of-the-art equipment, expert training, and a high level of flexibility. It is able to satisfy the needs of users ranging from novice to the most advanced experts in the field. The CNST has successfully supported advanced research projects in polymers, biology, nanoelectromechanical systems, ceramics, radiation physics, atomic physics, optics, and more. It also provides access to a wide variety of measurement and characterization tools, technologies, and expertise to NIST and its partners. NIST seeks information of companies that can provide routine preventive maintenance (PM) and calibration, emergency services, and repairs for the camera systems. These systems are used as shared resources that are accessible to researchers from industry, academia, NIST and other government agencies. The service is required to keep these systems operational, with minimal interruption in service so they are available for use 24 hours per day and 7 days a week. Gatan Cameras on CNST's Titan TM 80-300 kV transmission electron microscopes. 1.Titan TM 80-300 Analytical S/TEM (Serial number D3226): Gatan OneView IS CMOS Camera, Camera System Serial Number 16110901W1095. 2.Titan TM 80-300 ETEM (Serial number D3263): Gatan K2 Summit IS Direct Electron Camera, Camera System Serial Number 16111501W1010. I.SCOPE OF WORK The Contractor shall provide a service agreement for preventive maintenance and emergency service for the Gatan cameras listed above and the associated components to ensure uninterrupted performance within the manufacturer's specifications on a scheduled and as-needed basis. The above cameras are complex systems that require routine maintenance and calibration to continuously meet the manufacturer's specifications. In addition, these camera systems occasionally require emergency service to repair faults, failures, and sudden degradation in the performance envelope of the systems. The Contractor shall guarantee the full system performance of these camera systems, including the cameras, sensors, controller boxes, and servers. Service and maintenance shall include unlimited emergency visits during regular business hours in addition to scheduled preventive maintenance visits for one year, unless stipulated otherwise. Covered expenses shall include all parts, labor, travel, and per diem. The Contractor shall repair/replace all parts (i.e., hardware, software, accessory components/systems) required for the operation of the camera systems listed above. II.SPECIFIC TASKS The Contractor shall provide all support for project oversight, equipment, administration and technical execution of this contract. The Contractor is responsible for maintaining accurate records of project activities. The Contractor shall perform the following tasks for the camera systems described in Section II of this Sources Sought: Preventive Maintenance a.Provide one (1) preventive maintenance visit during each one year term of the service agreement. b.Scheduling of the visits shall be consistent with the maintenance requirements of the cameras as detailed in the service and use manuals for the systems. c.Preventive maintenance visits shall occur during NIST's regular business hours, Monday-Friday only. The NIST Technical Contact (TC) shall contact the Contractor to schedule a mutually acceptable date and time for the preventive maintenance visits. System Enhancements a.Install all commercial hardware and software updates for the purposes of instrument optimization not later than 60 days after any such update is released. The software updates for the camera systems in this requirement shall be free for the life of the camera, within the same version of the software (e.g., GMS 3.x), unless a hardware update is required. b.Prior to completion of any software/hardware update installations, the Contractor shall test the equipment, review the equipment's performance, and take whatever steps are necessary to ensure the equipment is functioning in accordance with the manufacturers' specifications. Service Calls a.Respond to an unlimited number of requests for service calls in the event of camera system failure, which requires immediate repair. b.Respond to service calls Monday through Friday, during regular business hours only. The Contractor shall provide a Gatan, Inc. company certified service technician/engineer on-site at NIST Gaithersburg, MD within 5 business days after the service call is placed by the Government. No weekend service visits shall be required. c.In the event that the Contractor is unable to resolve the problem during the service call, the Contractor shall provide telephone support and on-site support as needed to expedite a solution for NIST. d.The Contractor shall be responsible for obtaining all parts required for all repairs and maintenance. The Contractor shall make a commercially reasonable effort to secure parts within 72 hours after identifying the need for a replacement part for the covered equipment. Note: due to the custom nature of Gatan systems certain parts, components and software upgrades must be built to meet each unique system and therefore delivery within a 72-hour time frame is not always possible. e.Replacement parts provided under this agreement may be either new or remanufactured and the Contractor may exchange and/or repair existing components of the camera systems. f.All repairs must result in the camera systems meeting the manufacturer's specifications. Service Conditions a.All service provided under this agreement must be provided by trained personnel who are fluent in the operation of the covered equipment. b.Service must be rendered on-site at NIST Gaithersburg, MD unless otherwise agreed by the parties. c.In the event that a component needs to be repaired off-site, the Contractor shall be responsible for all packaging, shipping and transportation costs as well as liability for the shipment to and from NIST Gaithersburg, MD. The Contractor shall be responsible for providing a "Return Authorization Number" or other information authorizing return of the shipment to their facility prior to the shipment. Furthermore, if the off-site repair of a component is projected to exceed 7 calendar days including shipping and transportation, the Contractor is to provide a temporary replacement component to maintain operation of the systems. d.All parts shall be approved for use with the camera systems by Gatan, Inc. The Contractor shall only employ tools, instruments, test apparatus, methodologies, techniques, and practices approved for use with the camera systems by the manufacturer. The service protocols and camera specifications shall be adhered to at all times. Telephone Support a.Provide telephone support for the covered equipment during regular business hours. b.Telephone support must include response to questions about operating practices, application use, and service issues that can be diagnosed and resolved over the telephone. III.DELIVERABLES AND DELIVERABLE DUE DATES The Contractor shall submit a service ticket prior to departure from NIST on any given service call for maintenance or repairs with all pertinent information about the service call. IV.CONTRACTOR'S MINIMUM QUALIFICATIONS The Contractor shall provide Gatan, Inc. certified engineers or technicians during the performance of this requirement. Contractor personnel shall have at least one year of experience on the cameras in this requirement. Contractor personnel must be US citizens to access the NIST, Gaithersburg, MD. The Contractor shall abide by the Commerce Acquisition Regulation (CAR) clause 1352.237-75 Key Personnel.
- Web Link
-
FBO.gov Permalink
(https://www.fbo.gov/spg/DOC/NIST/AcAsD/AMD-SS18-10/listing.html)
- Place of Performance
- Address: 100 Bureau Drive, Gaithersburg, Maryland, 20899, United States
- Zip Code: 20899
- Zip Code: 20899
- Record
- SN04831300-W 20180224/180222231608-2fb213b133f33a2ccd235ee062f8205a (fbodaily.com)
- Source
-
FedBizOpps Link to This Notice
(may not be valid after Archive Date)
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