DOCUMENT
R -- Call Center in Support of VA Rapid Appeals Modernization Program (RAMP) - Solicitation 1
- Notice Date
- 2/28/2018
- Notice Type
- Solicitation 1
- NAICS
- 561422
— Telemarketing Bureaus and Other Contact Centers
- Contracting Office
- Department of Veterans Affairs;Veterans Benefits Administration;Office of Acquisition;1800 G. Street N.W.;Washington DC 20006
- ZIP Code
- 20006
- Solicitation Number
- 36C10E18Q0104
- Response Due
- 3/21/2018
- Archive Date
- 5/19/2018
- Point of Contact
- Heather Hampton
- Small Business Set-Aside
- Service-Disabled Veteran-Owned Small Business
- Web Link
-
FBO.gov Permalink
(https://www.fbo.gov/spg/VA/WDCVARO372/WDCVARO372/36C10E18Q0104/listing.html)
- Document(s)
- Solicitation 1
- File Name: 36C10E18Q0104 36C10E18Q0104_1.docx (https://www.vendorportal.ecms.va.gov/FBODocumentServer/DocumentServer.aspx?DocumentId=4115870&FileName=36C10E18Q0104-001.docx)
- Link: https://www.vendorportal.ecms.va.gov/FBODocumentServer/DocumentServer.aspx?DocumentId=4115870&FileName=36C10E18Q0104-001.docx
- File Name: 36C10E18Q0104 RAMP PWS - v1.0 Revised for Solicitation - FINAL dtd 2-27-18.docx (https://www.vendorportal.ecms.va.gov/FBODocumentServer/DocumentServer.aspx?DocumentId=4115871&FileName=36C10E18Q0104-002.docx)
- Link: https://www.vendorportal.ecms.va.gov/FBODocumentServer/DocumentServer.aspx?DocumentId=4115871&FileName=36C10E18Q0104-002.docx
- File Name: 36C10E18Q0104 PROJECTED CALL VOLUMES BY MONTH.pdf (https://www.vendorportal.ecms.va.gov/FBODocumentServer/DocumentServer.aspx?DocumentId=4115872&FileName=36C10E18Q0104-003.pdf)
- Link: https://www.vendorportal.ecms.va.gov/FBODocumentServer/DocumentServer.aspx?DocumentId=4115872&FileName=36C10E18Q0104-003.pdf
- File Name: 36C10E18Q0104 Wage Determination 15-4281 (Rev.-9) dated 1-16-18 02.pdf (https://www.vendorportal.ecms.va.gov/FBODocumentServer/DocumentServer.aspx?DocumentId=4115873&FileName=36C10E18Q0104-004.pdf)
- Link: https://www.vendorportal.ecms.va.gov/FBODocumentServer/DocumentServer.aspx?DocumentId=4115873&FileName=36C10E18Q0104-004.pdf
- File Name: 36C10E18Q0104 PWS Attachment A - RAMP Call Script and Frequently Asked Questions dated 2-21-18.pdf (https://www.vendorportal.ecms.va.gov/FBODocumentServer/DocumentServer.aspx?DocumentId=4115874&FileName=36C10E18Q0104-005.pdf)
- Link: https://www.vendorportal.ecms.va.gov/FBODocumentServer/DocumentServer.aspx?DocumentId=4115874&FileName=36C10E18Q0104-005.pdf
- File Name: 36C10E18Q0104 PWS Attachment B - RAMP Call Quality Evaluation Guide dated August 2017.pdf (https://www.vendorportal.ecms.va.gov/FBODocumentServer/DocumentServer.aspx?DocumentId=4115875&FileName=36C10E18Q0104-006.pdf)
- Link: https://www.vendorportal.ecms.va.gov/FBODocumentServer/DocumentServer.aspx?DocumentId=4115875&FileName=36C10E18Q0104-006.pdf
- File Name: 36C10E18Q0104 PWS Attachment C - RAMP Outbound Call Center QR Scorecard dtd 1-26-18.xlsx (https://www.vendorportal.ecms.va.gov/FBODocumentServer/DocumentServer.aspx?DocumentId=4115876&FileName=36C10E18Q0104-007.xlsx)
- Link: https://www.vendorportal.ecms.va.gov/FBODocumentServer/DocumentServer.aspx?DocumentId=4115876&FileName=36C10E18Q0104-007.xlsx
- Note: If links are broken, refer to Point of Contact above or contact the FBO Help Desk at 877-472-3779.
- File Name: 36C10E18Q0104 36C10E18Q0104_1.docx (https://www.vendorportal.ecms.va.gov/FBODocumentServer/DocumentServer.aspx?DocumentId=4115870&FileName=36C10E18Q0104-001.docx)
- Record
- SN04837903-W 20180302/180228231307-bb4f9a5a4306865923862f97a0eb13e0 (fbodaily.com)
- Source
-
FedBizOpps Link to This Notice
(may not be valid after Archive Date)
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