FBODaily.com | FedBizOpps: SRCSGT | R | Armed Security Guard Services for DOT

FBO DAILY - FEDBIZOPPS ISSUE OF MARCH 15, 2018 FBO #5956
SOURCES SOUGHT

R -- Armed Security Guard Services for DOT

Notice Date: 3/13/2018
Notice Type: Sources Sought
NAICS: 561612 — Security Guards and Patrol Services
Contracting Office: Department of Transportation, Office of the Secretary of Tranportation (OST) Procurement Operations, OST Acquisition Services Division, 1200 New Jersey Ave, Washington, District of Columbia, 20590, United States
ZIP Code: 20590
Solicitation Number: 693JK418R500006
Archive Date: 12/31/2018
Point of Contact: James H Mowery III, Phone: 202-366-4959
E-Mail Address: james.mowery@dot.gov
(james.mowery@dot.gov)
Small Business Set-Aside: Competitive 8(a)
Description: This is NOT a Solicitation. To repeat: This is NOT a Solicitation. This is only a SOURCES SOUGHT Notice, which is being published as a Market Research tool, in preparation for a forthcoming 8(a)-set-aside re-competitive procurement (re-compete) for Armed Security Guard Services to be provided by an SBA-certified 8(a) contractor in buildings occupied by the U. S. Department of Transportation (DOT) in the Washington, D. C. area. Because this is NOT a SOLICITATION, please do NOT submit any full formal binding PROPOSAL in response to this Sources Sought / Market Research notice. This Sources Sought Notice INSTEAD merely invites the submission of E-MAILED Capabilities Statements to james.mowery@dot.gov and to david.stackleather@dot.gov and to michael.anderson@dot.gov, and to Ellen.Polsky@dot.gov, preferably by 11:00 PM Eastern Daylight Time April 7, 2018. The NAICS Code for this procurement is 561612. DOT's incumbent 8(a) contractor is Quality Investigations, Inc., which is located at 10 Commerce Center, Henderson, Nevada 890142-2335. DOT's cognizant program officers and cognizant contracting officer are not aware of any reason why Quality Investigations would not be eligible to compete under the forthcoming re-competitive 8(a)-set-aside Armed Guard Services procurement envisioned in this Sources Sought / Market Research notice. But all such cognizant DOT officers do emphatically hope to receive strong de facto COMPETITION under the forthcoming re-compete procurement. It is currently estimated that this procurement's actual SOLICITATION might be published in May of 2018, and that the resulting new Guard Services contract might be awarded (signed) in November or December of 2018, and that the new-contract-EFFORT might begin on March 1, 2019. The anticipated new Guard Services contract would have an 8-month Base Period and four Option Years. It is estimated that the Base Period would include: (a) a Phase In Period of about 30 days; and (b) 8 months of Armed Guard Services at the Orville Building; and (c) 8 months of Armed Guard Services at the Wilbur Building; and (d) 8 months of Armed Guard Services a the SEFC Building; and (e) 550 Temporary Additional armed guard-staffing-hours at the SEFC Building; and (f) 275 armed guard-staffing-hours for Temporary Additional Services at the Orville Building; and (g) 100 armed guard-staffing-hours for Temporary Additional Services at the Wilbur Building. It is estimated that each particular (separate) Option Year would include: (a) 12 months of armed Guard Services at the Orville Building; and (b) 12 months of Guard Services at the Wilbur Building; and (c) 12 months of armed Guard Services at the SEFC Building; and (d) 275 armed guard-staffing-hours for Temporary Additional Services at the Orville Building; and (e)100 armed guard-staffing-hours for Temporary Additional Services at the Wilbur Building; and (f) 550 armed guard-staffing-hours for Temporary Additional Services at the SEFC Building. Further details are given in this Sources Sought Notice's separate DRAFT (TENTATIVE) Statement of Work file. Each responder to this Sources Sought / Market Research Notice is asked to please include, in its response, a copy of the SIGNED SBA-LETTERHEAD letter that officially placed the responding company in the 8(a) program. It is requested, but it is not required, that each responder to this Sources Sought / Market Research notice please consider the possibility of also including, in its response, an INFORMAL, NON-binding, pro forma, estimated pricing for this project's Base Year, and for each of this project's four separate Option Years. It is requested, but it is not required, that each responder to this Sources Sought / Market Research notice please consider the possibility of also including, in its response, a copy of each and every current Collective Bargaining Agreement which the responder believes might be applicable to, and supportive of, the responder's EVENTUAL formal proposal that might be submitted HEREAFTER under the eventual SOLICITATION. (Although each PRIME offeror-company that responds to the EVENTUAL Solicitation must ITSELF be an SBA-certified 8(a) company, any such prime-offeror firm may also propose to use one or more SUBcontractor-companies in a way and to an extent that is not inconsistent with applicable SBA and FAR regulations.) The following is DOT's DRAFT (TENTATIVE) Statement of Work: __________________________________________________________ REVISED STATEMENT OF WORK Protective Security Officer(s) Service Requirements Department of Transportation XXXXXXXX 2018 Protective Security Force Service Requirements Table of Contents Table of Contents C.1 Introduction. 6 C.1.1 General Information. 6 C.1.2 Information Regarding DOT.. 6 C.1.2.2 DOT Headquarters Complex (SEFC), Washington, DC.. 6 C.1.2.3 Federal Aviation Administration (FAA) Buildings, Washington, DC.. 7 C.1.2.6 Other DOT Sites. 7 C.1.2.8 Temporary Additional Services). 7 C.1.2.9 On-Call Response.. 8 C.1.3 Acronyms. 8 C.1.4 Regulations and Other Applicable Documents. 9 C.1.5 FPS Security Manual and Resource Tool (SMART) Book.. 9 C.2 Contract Transition. 10 C.2.1 Phase-In.. 10 C.2.2 Phase-Out of Contract and Continuity of Services. 10 C.2.3 Conferences and Meetings. 11 C.3 Plans. 11 C.3.1 General 11 C.3.2 Transition Plan.. 11 C.3.3 Training Plan.. 12 C.3.4 Quality Control Plan.. 13 C.3.5 Government-Provided Quality Control 14 C.3.6 Contingency and Business Continuity of Operations (COOP) Plan. 14 C.4 Communication with workforce and Government Authority and Jurisdiction, Permits, Licenses, and Adherence to Laws 15 C.4.1 General Information. 15 C.4.2 State and Local Requirements. 16 C.4.3 Carriage of Licenses and Permits. 17 C.4.4 Licensing Fees. 17 C.5 Qualifications of Personnel 17 C.5.1 General Information. 17 C.5.2 Medical and Physical Qualifications. 18 C.5.2.1 General Information.. 18 C.5.2.2 Medical Standards. 18 C.5.2.3 Physical Demands. 20 C.5.2.4 Initial and Recurring Screening for Illegal Drugs. 22 C.5.2.5 Government Requested Screening. 23 C.5.3 Suitability.. 24 C.5.3.1 Suitability Requirements. 24 C.5.3.2 Suitability Determination. 25 C.5.3.3 Entry on Duty Decision. 26 C.5.3.4 Unfavorable Determination. 26 C.5.3.5 Favorable Determination.. 27 C.6 Training. 27 C.6.1 General Information. 27 C.6.2 Training Schedule. 29 C.6.3 Training Certifications. 30 C.6.4 Training Requirements by Position.. 30 C.6.4.1 Protective Security Officers. 30 C.6.4.2 Supervisory PSOs. 30 C.6.5 Written Examination. 31 C.6.6 Weapons Training and Qualification.. 31 C.6.6.1 General Information.. 31 C.6.6.2 Initial Weapons Training. 32 C.6.6.3 Initial and Semi-Annual Firearms Qualification. 32 C.6.6.4 Failure to Qualify.. 33 C.6.6.5 Less-Than-Lethal Refresher Training. 33 C.6.6.6 Other Weapons (intentionally left blank). 33 C.6.7 Government Provided Training. 34 C.6.7.1 Scheduling of Government Provided Training and Testing. 34 C.6.7.2 Orientation Training. 34 C.6.7.3 Computer Based Screener Training. 34 C.6.7.4 Screener Training. 34 C.6.7.5 Recurrent Training. 35 C.6.8 First Aid, Cardiopulmonary Resuscitation (CPR), and Automated External Defibrillator (AED) Training 36 C.6.8.1 First Aid Training. 36 C.6.8.2 CPR and AED Training. 36 C.6.9 Other Special Training. 37 C.6.9.2 Contractor Provided Agency Specific Training. 37 C.6.10 Contractor Provided Training. 38 C.7 Documentation, Certifications, and Files. 39 C.7.1 Documentation Requirements. 39 C.7.2 Electronic Certifications. 39 C.7.3 Personnel Filing System... 39 C.7.3.1 Organization of Files. 39 C.7.3.2 Audit of Personnel Files. 41 C.8 Waivers and Deferments. 41 C.8.1 General Information. 41 C.8.2 Medical Standards. 41 C.8.3 Testing Procedures. 41 C.8.4 Adjudication and Clearance Requirements. 41 C.8.5 Permanent Waivers. 42 C.9 Required Services. 42 C.9.1 Order of Precedence. 42 C.9.3 Typical Duties. 43 C.9.4 Access Control Posts. 44 C.9.5 Visitor Processing Posts. 44 C.9.6 Screening Posts. 45 C.9.7 Patrol & Response Posts. 45 C.9.8 Security Operations Center. 45 C.9.9 Traffic Control 46 C.9.10 Receipt, Use and Safeguarding of Keys. 46 C.9.11 Security and Safety Systems. 46 C.9.12 Rules and Regulations Governing Conduct on Federal Property. 47 C.9.13 Physical Security, Law, and Order. 47 C.9.14 Hazardous Conditions. 47 C.9.15 Response to Injury or Illness. 48 C.9.16 Response to Active Shooter 48 C.9.17 Additional Duties. 48 C.9.18 Reports, Records, and Testimony. 48 C.9.19 Civil Disturbances. 49 C.9.20 Emergencies. 49 C.9.21 Primary Security Responses. 49 C.9.22 Agency Protection PSO Post Arrival & Departure. 50 C.9.23 Use of DHS Form 139.. 50 C.10 Conduct of Contractor Personnel 50 C.10.1 General Information. 50 C.10.2 Reporting Adverse Information. 53 C.10.2.1 General Information. 53 C.10.2.2 Notification of Arrest 53 C.10.3 Government Directed Removal of Contractor Employees. 53 C.10.4 Contract Employee Reinstatements. 54 C.11 Key Personnel 54 C.11.1 General Information. 54 C.11.2 Project Manager. 54 C.11.3 Deputy Project Manager. 56 C.11.4 Facility Commander. 56 C.12 Operations. 57 C.12.1 Work Site. 57 C.12.1.1 Schedule. 57 C.12.1.2 Breaks. 58 C.12.2 Compliance. 59 C.12.3 Labor Category. 59 C.12.4 Contract Effort Required.. 59 C.12.4.1 Productive Hours. 59 C.12.4.2 Reserve Security Force. 59 C.12.4.3 Emergency Security Services. 60 C.13 Government Provided Property. 60 C.13.1 General Information. 60 C.13.2 Use of Government Property.. 61 C.13.3 Accountability of Government Property. 61 C.13.4 Safeguarding Government Property. 62 C.13.5 HSPD-12 Personal Identity Verification (PIV) Cards and HID Access Cards. 62 C.14 Contractor Provided Property. 63 C.14.1 General Information. 63 C.14.2 Communications Equipment 63 C.14.3 Vehicles (The Government requires no vehicles for the performance of this contract) 63 C.14.4 Firearms, Ammunition, and Less-Than-Lethal Weapons. 63 C.14.5 Personal Protective Equipment (PPE). 64 C.14.6 Uniforms and Grooming. 65 C.14.7 Supplementary Equipment 66 C.15 Quality Control, Quality Assurance, and Performance Evaluations. 66 C.15.1 Quality Control 66 C.15.2 Quality Assurance. 67 C.15.3 Performance Evaluations. 67 C.16 Deliverables. 68 •C.1 Introduction •C.1.1 General Information •C.1.1.1 This is a Statement of Work (SOW) for Department of Transportation (DOT) Solicitation/Contract number XXXXXXXX, a Firm Fixed Price agreement. The Contractor will provide armed Protective Security Officers (PSO) trained to the FPS A-9 level. The Contractor must maintain a secure environment in which visitors and employees can conduct the business of DOT with confidence. DOT considers the working title of PSO as equivalent to the Department of Labor (DOL) labor category Guard II. The Occupational Safety and Health Administration (OSHA) considers PSOs as first responders (awareness level). •C.1.1.2 The Contractor shall provide and maintain all management, supervision, manpower, training, equipment, supplies, licenses, permits, certificates, insurance, pre-employment screenings, reports, files and any other resources necessary to accomplish PSO services as described and required in this SOW. The Contractor shall perform to the standards required in this contract and will be expected to work closely with DOT representatives throughout the duration of the contract. •C.1.1.3 Where the Government identifies and references specific Solicitation/Contract Section numbers, that reference refers to that Section in its entirety, including every subsection having the same number prefix. For example, a reference to the requirements of this SOW under Section C.6 includes all of Section C.6 through the last subsection identified with a prefix of "C.6". •C.1.1.4 All references to citizenship and locations within the United States also include the United States Territories and Commonwealth. •C.1.1.5 52.209-11 Representation by Corporations Regarding Delinquent Tax Liability or a Felony Conviction under any Federal Law as prescribed in 9.104-7(d), generally prohibits the DOT from entering into a contract for security officer services with any business concern owned, controlled, or operated by an individual convicted of a serious felony, unless an agency has considered suspension or debarment of the corporation and made a determination that this action is not necessary to protect the interests of the Government. •C.1.2 Information Regarding DOT •C.1.2.1 The U.S. Department of Transportation (DOT) is a cabinet level agency with a mission to promote a safe, secure, efficient, and interconnected national transportation system. The DOT Office of the Secretary (OST) requires armed protection officer services for the physical protection of DOT buildings in. The National Capital Region (NCR) •C.1.2.2 DOT Headquarters Complex (SEFC), Washington, DC. The DOT Headquarters complex located in Washington, D.C. is a federally leased building assigned by the General Services Administration (GSA) to DOT. The complex is located on approximately 11acres and consists of two towers (connected by underground walkway) with about 1.35 million rentable square feet (RSF). The West and East towers, which have nine and eight stories above ground, respectively, are connected by an underground concourse and two parking levels below grade. The SEFC is located at 1200 New Jersey Avenue, SE, Washington, DC 20590. •C.1.2.3 Federal Aviation Administration (FAA) Buildings, Washington, DC. The Federal Aviation Administration (FAA) is a transportation Operating Administration (OA) within DOT with a mission to promote aviation safety and mobility. The FAA is located in two federally owned buildings (connected by underground walkway) assigned by GSA to the FAA. •C.1.2.4 Orville Wright. The Orville Wright Federal Office Building (FOB), 800 Independence Avenue, S.W, Washington, D.C. 20590 consists of 10 stories, approximately 750K RSF, and two below grade parking levels. •C.1.2.5 Wilbur Wright. The Wilbur Wright FOB, 600 Independence Avenue, S.W, Washington, D.C. 20590 consists of six stories, approximately 330K RSF, and one below grade parking level. •C.1.2.6 Other DOT Sites. The Contractor shall provide, on an as-needed basis, and as requested and authorized by the Government, temporary security services for other DOT facilities during exigent circumstances. PSOs will be expected to be in place on such DOT sites within 4 hours of notification to the Contractor for locations within the National Capital Region; for locations outside the NCR, PSOs are expected to be in place within 24 hours of notification to the Contractor. •C.1.2.7 The Contractor shall provide services at the Continuity of Operations (COOP) site as required by Section C.1.2.9. These services will be separately ordered as additional services using firm fixed price labor hours in accordance with Section B. •C.1.2.8 Protective Security Officers (PSO) have a crucial and highly visible role in support of the DOT mission. They are usually the first (and sometimes only) contact visitors have with the Federal Community. PSOs are usually the first line of defense at DOT controlled facilities. It is crucial the Contractor ensure their employees realize the importance of their role, and continuously perform their duties in a courteous and professional manner, in full compliance with this SOW. •C.1.2.9 Temporary Additional Services. During the term of the contract, the Government may have requirements for temporary additional services (TAS) beyond the basic requirements. Due to the nature of these services, the Contractor may be required to provide these services with little advance notice. In such circumstances, the Contractor shall be compensated using the TAS Rates for any temporary additional services performed within 72 hours of the notification to initiate such service. The Contractor will be compensated at the Basic Service Rate for any such services performed beyond the 72-hour notification period. Temporary additional services will be ordered by either the COR or CO, or those designated by the CO either in writing, or orally but followed up in writing. All PSO personnel provided under temporary additional services shall meet the contract requirements. These additional services are intended to be used to satisfy the Government's short-term, non - recurring needs for service. Should a continuing need for additional services arise, a contract modification will be negotiated pursuant to the "Changes" clause (reference FAR 52.243-1). •C.1.2.10 On-Call Response. The Contractor shall provide an on-call response force of FPS A-9 certified Security personnel to quickly back up on-duty Contractor personnel confronted with a situation requiring additional personnel, when specifically requested by the Contracting Officer or COR. The Contractor must have the capability of providing 16 additional PSOs within four hours and a total of 24 additional PSOs within eight hours of notification by the Contracting Officer or COR. Officers assigned to the on-call response force are required to report to the designated facility fully equipped. The on-call response force will not be comprised of contractor personnel who are currently on duty or are assigned to the succeeding shift. •C.1.3 Acronyms •C.1.3.1 This Solicitation/Contract contains numerous acronyms. Upon introduction of a new term in the Solicitation/Contract that has an acronym, the acronym will appear next to the term parentheses (). Below is a list of the acronyms that appear in the Solicitation/Contract: AED Automatic External Defibrillator CCTV Closed Circuit Television CFR Code of Federal Regulations CO Contracting Officer COOP Continuity of Operations COR Contracting Officer's Representative CPR Cardiopulmonary Resuscitation DHS Department of Homeland Security DOL Department of Labor DOT Department of Transportation DPM Deputy Project Manager DPTHQ Department of Transportation Headquarters Campus EOD Entry on Duty ESS Emergency Security Services e-QIP Electronic Questionnaires for Investigation Processing e-Verify employment eligibility Verification System FAA 10A Orville Wright Building FAA 10B Wilbur Wright Building FAR Federal Acquisition Regulation FMR Federal Management Regulation FOUO/LES For Official Use Only/Law Enforcement Sensitive FPS Federal Protective Service GED General Equivalency Diploma OSHA Occupational Safety and Health Administration NIOSH National Institute for Occupational Safety and Health PFPS Physical Fitness Performance Standard PSO Protective Security Officer PIV Personal Identity Verification PM Project Manager PTS Post Tracking System SAMHSA Substance Abuse and Mental Health Services Administration SF 30 Standard Form 30 (Amendment of Solicitation/Modification of Contract) SOW Statement of Work SUPV Supervisor TAS Temporary Additional Services •C.1.4 Regulations and Other Applicable Documents •C.1.4.1 Government regulations, DOT, FPS policies and ISC Standards, Policies and Benchmarks contain the basic procedures for the operation, maintenance, and protection of property. The Contractor will use the following list of primary regulations and related procedures. The Contracting Officer (CO) will provide the Contractor with any supplementary regulations in effect and will incorporate modifications to the contract as necessary. •C.1.4.2 The Contracting Officer's Representative (COR) shall furnish PSO's Post Orders containing complete duty instructions for each post. The Contractor shall maintain the Post Orders •C.1.4.3 The PSO's, Post Orders and any supplemental memoranda, directives, or other information are For Official Use Only/Law Enforcement Sensitive FOUO/LES information. The Contractor and its employees shall not disclose this or any other operational information to individuals outside of the DOT without the specific authorization of the Office of Security. The PSO's Post Orders shall remain on the specific post to which it relates. The Contractor and its employees shall not reproduce or copy the contents of the PSO's Post Orders in any manner unless authorized in writing by the COR. •C.1.4.4 The Contractor shall furnish a separate loose-leaf binder for each post to provide Contractor-related information/policies/directives to the PSOs. •C.1.4.5 Federal Management Regulation (FMR) 41 Code of Federal Regulations (CFR) 102-74 regulates the allowable conduct of all persons entering in or on property under the charge and control of the General Services Administration. Posted placards citing FMR 41 CFR102-74 are at all applicable locations. •C.1.5 FPS Security Manual and Resource Tool (SMART) Book •C.1.5.1 SMART handbook (and all successor documents) contains the information all PSOs and supervisors must read and be familiar with prior to assuming duties under this contract. •C.1.5.2 The SMART BOOK is made available to the Contractor after contract award. The Contractor shall be responsible for providing the SMART BOOK to their employees at no cost to the Government and retrieving the manual upon termination of employment. •C.2 Contract Transition •C.2.1 Phase-In •C.2.1.1 A smooth and orderly transition between the Contractor and the predecessor Contractor is necessary to ensure minimum disruption to vital Contractor services and Government activities. The Transition Plan shall meet the requirements stated in Section 3.2. The Contractor shall not disrupt official Government business or in any way interfere with the assigned duties of the predecessor Contractor employees. The government will allow a maximum of 30 days start up from the time of the award of the contract to the initial start of performance. •C.2.1.2 If the Contractor intends to recruit the existing workforce, the Contractor shall not disrupt official Government business or in any way interfere with the assigned duties of the predecessor Contractor's employees. If there is no interference with contract employees' assigned duties (e.g., during "off hours" or during breaks or meal periods), the Contractor may notify the predecessor Contractor's employees of the date that the Contractor will be assuming services. The Contractor may also distribute business cards, employment applications, brochures, and other company information to the predecessor Contractor's employees while they are on duty. The Contractor shall not interview, recruit, schedule interviews, or conduct extensive discussions with the predecessor Contractor's employees while they are on duty. •C.2.1.3 The Contractor shall provide weekly transition status reports during the transition period specified in Section 2.1.1 to address the items specified in Section 3.2. •C.2.2 Phase-Out of Contract and Continuity of Services •C.2.2.1 The Contractor shall provide a list with the total number and names of employees performing on the contract, applicable suitability and certification expiration dates, and the employee seniority list when requested by the COR. Prior to contract expiration and after the award of a follow-on contract, the Contractor shall exercise its best efforts and cooperation to effect an orderly and efficient transition to a successor Contractor. •C.2.2.2 After the award of a new contract, the outgoing Contractor shall provide personnel records, including, but not limited to training, medical, suitability, and security records to the incoming Contractor. The outgoing Contractor shall provide these records to the successor at least 30 days prior to date of contract expiration. The Government reserves the right to inspect all documentation provided to the incoming Contractor. •C.2.2.3 The outgoing contractor will conduct an inventory of all Government Provided Equipment and submit a copy of the inventory and a written explanation of any discrepancies to the COR.within 30 days of the start-up of the new contract. •C.2.2.4 Failure to provide all records to the successor Contractor as required may result in DOT withholding final payment until completion of this action and may negatively impact the outgoing Contractor's performance evaluation. •C.2.3 Conferences and Meetings •C.2.3.1 Immediately after award of the contract and prior to the Contractor's performance at the work site(s), the CO shall notify the Contractor, and the COR to schedule a pre-performance meeting that includes an in-depth review of the total contract requirements and a review of the Contractor's Transition Plan. •C.2.3.2 During the performance of the contract the CO, COR, and the Contractor shall meet at minimum annually to discuss all relevant contract issues. All parties shall make a mutual effort to resolve all identified problems. The Contractor will prepare written minutes of these meetings for signature by the Contractor and the CO. The CO will incorporate a copy of the minutes into the contract file. Should the Government not concur with the minutes, the Government shall state, in writing to the Contractor, any areas of clarification or disagreement within seven days after receipt of the meeting minutes and include the comments in the contract file. •C.3 Plans •C.3.1 General •C.3.1.1 Each plan submitted in accordance with Section 3 is subject to the review and acceptance of the Government. The Government reserves the right to request revisions to the submitted plan(s) if the plan(s) fail to adequately address the minimum required content as set forth in the SOW and if the plan will not be effective in meeting minimum requirements of the contract. •C.3.2 Transition Plan •C.3.2.1 Offerors shall provide a comprehensive Transition Plan with their submittal. After contract award the selected contractor will provide weekly status and progress reports detaining the transition to the COR. The transition plan shall include, at a minimum, all preliminary licensing and certifications required to initiate performance, the process planned for transitioning any predecessor employees if desired, recruitment of new employees, and a timeline showing milestones for procuring required uniforms and equipment. At a minimum, the Plan shall address: •C.3.2.1.1 Staffing •· Staffing Levels •· Process for Transitioning Predecessor Employees (if applicable) •· Recruitment of New Employees •· Strategy for Providing Post Coverage During Breaks and Meal Periods •· Reserve Force Implementation •· Emergency Security Service (ESS) Implementation •· Supervisory Plan Implementation •· Key Personnel to include resumes and contact information •· Roles of Management and Administrative Personnel on Contract •· Organizational Chart •C.3.2.1.2 Communications •· Methods (written, verbal or other) •· Protocols (policies and procedures) •· Equipment (GFE, any necessary equipment to conduct the contract) •C.1 •C.2 •C.3 •C.3.1 •C.3.2 •C.3.2.1 •C.3.2.1.1 •C.3.2.1.2 •C.3.2.1.3 Inventory & Equipment •· Maintenance •· Accountability •· Weapons (Firearms, Expandable Baton (ASP) Hand-Cuffs) •· Ammunition •C.3.2.1.4 Detailed Calendar •· Daily and Weekly transition events over the transition period •· Procurement timeline for equipment and uniforms •C.3.2.1.5 Status & Progress Reports •· Applications •· Staffing •· Permits, licenses, and registrations •· Personnel clearances •· Transition events •· Equipment and uniform purchases •C.3.3 Training Plan •C.3.3.1 Offerors shall provide a detailed Training Plan including a proposed Training and Qualifications Schedule with their submittal. The Training Plan will be included in the technical evaluation of the Offeror's proposal. In the event of personnel turnover, new Contractor employees must complete training under the Contractor's then current training plan. The Government reserves the right to audit all or part of Contractor provided training courses. •· The Plan shall be consistent with the SMART BOOK and applicable ISC standards strategy for meeting training requirements including any assumptions made by the Contractor for the timely scheduling of Government provided training •· Proposed training and qualifications schedule •· Weapons training •· Locations •· Coordination with DOT •· Class staffing levels •· Sources of third party training •· Sources of training equipment •C.3.4 Quality Control Plan •C.3.4.1 The Contractor shall provide the CO and COR a detailed Quality Control Plan within 15 days of contract award. •C.3.4.2 The Contractor's Quality Control Plan shall address: •· Type, Level, and Frequency of Contractor's Quality Control Actions •· Inspection Checklists •· Reward and Incentive Program •· Discipline Procedures •· Resumes for all employee appointed to serve as Quality Control Monitors •· Deficiencies Reported to the COR •· Reports •C.3.4.3 The Quality Control Plan shall be administered at the Contractor Headquarters not by on-site staff. Under no circumstances shall individuals appointed as Quality Control Monitors serve on this contract. •C.3.4.4 Quality Control Inspection Reports shall be prepared by approved Quality Control Monitors and remain on file at the Contractor's facility in sequence by inspection date for all inspections made during the entire contract period. Follow-up reports shall be prepared and maintained in the above manner. •C.3.4.5 Inspections shall be conducted by the Contractor in accordance with the Quality Control Plan and as frequently as necessary to ensure effective performance by the Contractor. While the Contractor may perform more inspections than are required in the Quality Control Plan, in no event shall the Contractor perform fewer inspections than required by that Plan. •C.3.4.6 The Contractor's Quality Control Monitors must be identified and their resumes submitted in writing by the Contractor to the CO and COR for approval prior to them performing any inspections under the contract. All changes in appointments shall require the same approval. •C.3.4.7 The Contractor shall maintain a file of all inspection reports related to the contract and shall make those reports available to the CO or COR upon request. The CO or COR may also request a copy of each inspection report to be forwarded at the time it is prepared. The Contractor shall brief the COR of any serious problems or deficiencies noted during an inspection and shall inform the COR of all actions taken or planned to resolve the problem. •C.3.4.8 If the Contractor's performance indicates that additional quality control measures are needed, the CO and COR will meet with the Contractor to discuss the Contractor's performance, Quality Control Plan, and any other areas of concern. Through the CO, the COR may request that the Contractor take additional steps to improve both the overall performance of the contract and adherence to their Quality Control Plan. •C.3.4.9 The Government shall consider the Contractor's adherence to their stated Quality Control Plan during annual performance evaluations. Failure by the Contractor to adhere to their stated Quality Control Plan's schedules, methods, forms, etc., may result in Contractual actions being taken by the Government (e.g., the CO has the authority to negotiate and take an equitable adjustment from the Contractor's monthly payment for Quality Control not provided) Repeated offences can result in termination for cause. •C.3.5 Government-Provided Quality Control •C.3.5.1 The Government shall use all methods deemed necessary to ensure that the Contractor's employees are in a constant state of awareness and readiness. These methods may include uniformed or undercover surveillance by DOT staff; intrusion tests by undercover DOT staff to evaluate the PSOs' actions; and surveys of building tenants regarding the PSOs' performance, including the PSOs' professionalism, courtesy, and knowledge of their assigned duties. •C.3.5.2 In the event a serious breach of assigned duty by the Contractor's employee(s) is identified during a quality control exercise, the CO and/or COR shall immediately contact the Contractor to discuss the Government's findings and the steps the Contractor will take to correct the problem(s). •C.3.6 Contingency and Business Continuity of Operations (COOP) Plan •C.3.6.1 The Contractor shall provide the CO and COR a detailed COOP Plan within 15 days of contract award. •C.3.6.2 The Contractor shall perform tasks as assigned in DOT's " Occupant Emergency Plan " And Post Orders. Participation in emergency plans shall be mandatory during the event of a building related emergency or natural disaster regardless of the time of occurrence. •C.3.6.3 The Contractor shall ensure all Contractor employees receive Emergency Response Training. Be prepared to resume normal operations immediately upon cessation of emergencies. •C.3.6.4 In the event of a labor dispute, the Contractor shall provide qualified personnel to ensure no interruption of services occurs because of a labor dispute. •C.3.6.5 The COOP Plan shall address: •· Identifying and Tracking Emergencies •· Identifying and Tracking Pandemics and other hazard events •· Education and Protecting of Workforce to Minimize Operational Impacts •· Compliance with applicable Occupational Safety and Health Administration regulations •· Acquisition, Storage, and Distribution of Personal Protective Equipment •· Prioritization and Deployment of a Limited or Dwindling Workforce •· Realignment and Augmentation of Resources to Ensure Contractual Requirements •C.4 Communication with workforce and Government Authority and Jurisdiction, Permits, Licenses, and Adherence to Laws •C.4.1 General Information •C.4.1.1 The Prime Contractor, an 8(a) Small Business Concern, must be licensed by the states of Maryland and Virginia, and the District of Columbia to provide armed protection officer services for this effort. All PSOs assigned to this contract are required to carry firearms and shall be certified by the Department of Homeland Security/Federal Protective Service (DHS/FPS) A-9 standard. The Contractor shall provide all official bonds required, and pay all fees or costs involved or related to the authorization for arming of all employees engaged in providing on-site services specified under this contract. The Contractor bears the sole burden for obtaining and renewing all legally required licenses as specified by the applicable federal, state, and/or local regulating agencies. The Contractor shall possess ALL licenses required to perform services under this effort. •C.4.1.2 T he Prime Contractor shall have an office within a radius of 50 miles of Washington, D.C. This Prime office will have a permanent staff to provide and support trained employees always to perform the services prescribed by the contract. •C.4.1.3 Current Issues. The Contractor shall remain abreast of current issues, trends, laws, regulations, and technologies. Using this knowledge, the Contractor shall provide recommendations, as needed, to the COR regarding security weaknesses and vulnerabilities. •C.4.1.4 Except where precluded by local law or ordinance, the Contractor shall obtain and maintain on file a valid certification of firearm training as required by DHS/FPS. •C.4.1.5 A copy of each PSO's training records and certifications shall be provided to the COR at least ten days prior to anticipated assignment date of any individual. •C.4.1.6 The COR shall be immediately notified should such firearm permits/certifications be terminated, revoked, or suspended at any time and the PSO(s) affected shall be immediately removed from the work site. •C.4.1.7 The Contractor shall ensure all officers and supervisors performing on-site duties comply with all current FPS firearms suitability, licensing, and permit requirements. •C.4.1.8 Background Investigations. Suitability/background investigations will be conducted by the Federal Protective Service (FPS) in conjunction with the PSO licensing process. The current background check is an MBI. All FPS and DOT requirements must be met prior to a Contractor employee starting work on this contract. •C.4.1.9 The Contractor shall NOT seek the Governments assistance or interference in the receipt of legally required licenses and permits. •C.4.1.10 The Contractor shall furnish a legible copy of all legally required licenses (excluding licenses issued to individual contract employees) to the COR prior to any PSO standing post and provide any revised licenses during the contract term. •C.4.1.11 The incoming Contractor shall NOT impede or impose on the existing Contractor licenses in place. DOT will not recognize the transition of the existing licenses to the incoming Contractor until the specific day the new Contractor assumes staffing of posts. •C.4.1.12 Failure by the Contractor to obtain all required licenses for the company and the contract employees prior to PSOs standing on post will be grounds for possible contractual actions including but not limited to termination for cause. •C.4.1.13 Failure by the Contractor to maintain valid licenses and permits will be cause for the Government to take contractual actions up to and including termination for cause. DOT will consider instances of a PSO standing post in the name of the Contractor without valid licenses and permits as an "Open" post. •C.4.1.14 The CO, COR, and all other authorized Government personnel shall have the express authority to examine documents, i.e. licenses and certifications, and anything relevant to operation and completion of duties upon request, at any time, during the duration of this Contract. •C.4.1.15 The Contractor shall complete, certify, and maintain written records that show names and issue dates for each contract employee having each and all legally required licenses, permits, training, and certifications. •C.4.1.16 False statements, certification, or falsification of any documents required in this contract by the Contractor, Project Manager, or any contract employee shall be punishable under US Code Title 18, Chapter 47, Section 1001, Fraud and False Statements. The Government may initiate investigations by its Office of Inspector General or other investigative authority, may initiate debarment proceedings, and may take contractual remedies, up to and including termination for cause. Under no circumstances whatsoever will the Government tolerate falsification of required documents. •C.4.2 State and Local Requirements •C.4.2.1 Prior to commencement of work under this contract, and except where precluded by local law or ordinance, the Contractor shall make and complete all arrangements with the appropriate officials in the state or local jurisdiction in which the Contractor will be performing services to: •C.4.2.1.1 The Contractor shall obtain, possess, and maintain all business and corporate licenses required to operate as a commercial security service within the entire geographic area covered under this contract prior to any PSO standing post. •C.4.2.1.2 The Contractor shall provide any official bond(s) and insurance required, and pay any fees or costs involved or related to authorization for the arming of any employees engaged in providing armed protection officer services specified under this contract. •C.4.2.1.3 The Contractor shall obtain all licenses and permits required for each PSO and supervisor to serve as an armed PSO with the authority to hold and detain individuals suspected of committing crimes. •C.4.2.2 Notwithstanding the minimum age requirement cited elsewhere in the SOW, the Contractor must follow Federal, state and/or local licensing requirements for contract employees. In most areas, the minimum age requirements for armed protection officer personnel is 21 years of age. •C.4.2.2.1 In the event there is a legal licensing requirement regarding the minimum age for a PSO which exceeds 21 years of age that requirement shall take precedence over the contract's stated acceptable minimum age. •C.4.3 Carriage of Licenses and Permits •C.4.3.1 Failure by an armed PSO to produce a valid qualification record card on-site while on duty shall result in immediate notification to Contractor with a request for remedy. Failure to produce the card may result in CO direction to the Contractor to remove the PSO from post until such time that the certificate or permit is in the PSOs possession •C.4.4 Licensing Fees •C.4.4.1 The Contractor must pay all costs and fees associated with applying for, receiving, and maintaining all such permits and licenses throughout the term of the contract. •C.4.4.2 Where the federal, state, or local regulating agencies require contract employees to individually apply for and pay the associated fees for licenses and/or permits, the Contractor shall reimburse the employee for all costs and fees associated with obtaining the required license/permit. •C.5 Qualifications of Personnel •C.5.1 General Information •C.5.1.1 The Contractor shall not employ illegal or undocumented aliens as PSOs for this contract. The Contractor shall expressly incorporate this provision into all subcontracts or subordinate agreements issued in support of this contract. •C.5.1.2 To be eligible to perform under this contract all uniformed contract employees must meet, to the satisfaction of the CO and COR, the requirements set forth in the latest version of ISC Best Practices for Armed Security Officers in Federal Facilities, Chapter 6, Table 6.1: •C.5.1.3 All PSOs shall speak English fluently, read and comprehend written English, and compose coherent written reports in English. A "Standardized Literacy Test" which measures an individual's written and verbal understanding of the English language must be administered prior to employment. A hard copy of the literacy test must be provided to the COR for approval no later than 10 days after contract award. Upon approval by the Government, each proposed hire must be administered the test and obtain an "average" 70% score or better. •C.5.1.4 Each PSO and Supervisor serving as an armed PSO must annually complete a signed and dated Lautenberg Amendment Statement/Domestic Violence certification that satisfies the legal requirements of the Lautenberg Amendment, 18 U.S.C. § 922(g) (8) and (9). This certification is valid for one (1) year. •C.5.1.5 If at any time during the performance of the contract a Contractor becomes aware of disqualifying criteria/standards of a DOT contract PSO, as set forth in the SOW, the Contractor shall immediately remove the individual from work under the contract and notify the COR. •C.5.2 Medical and Physical Qualifications •C.5.2.1 General Information •C.5.2.1.1 The Contractor shall ensure all uniformed employees working under the contract meet the medical and physical requirements described in the following sections. •C.5.2.1.2 The Contractor is also responsible for ensuring all uniformed employees are able to perform the essential functions described in the SOW, with any reasonable accommodation. If one of the Contractor's employees alleges he/she has a disability and requires a reasonable accommodation to perform the essential functions of the job, it is the Contractor's sole responsibility to discuss reasonable accommodation with its employee and to decide what accommodation, if any, to provide at its own expense. The COR shall review all reasonable accommodation documentation to ensure it is complete and in compliance with the contract. •C.5.2.1.3 The Contractor, not the Government, is responsible for complying with all provisions of the Americans with Disabilities Act of 1990 (42 USC 12101-12213), the Rehabilitation Act of 1973 (29 USC 790-794), and the applicable OSHA Occupational Safety and Health Standards (29 CFR 1910). •C.5.2.1.4 The Contractor shall not separately price medical and physical evaluations and drug screening within the contract's Schedule of Services and Prices. The Contractor shall factor all costs associated with providing these requirements into its proposed price for PSO services. •C.5.2.1.5 The Contractor will use the questionnaire provided in Exhibit 15A. All medical and physical examinations and testing is the responsibility of the contract company at no cost to the officer candidate. •C.5.2.2 Medical Standards •C.5.2.2.1 The Contractor shall require all of its employees, who are prospective contract PSOs, to undergo a pre-employment medical/physical examination and every 3 (three) years thereafter. The Contractor shall ensure all of its uniformed employees meet the medical standards set forth below. A licensed physician shall administer the examinations and document the results on the attached medical questionnaire (Exhibit 15). •C.5.2.2.2 If an employee of the Contractor claims to have a disability preventing him/her from meeting the medical standards or performing the essential job functions, it is the Contractor's responsibility to obtain medical verification of the disability and to provide reasonable accommodation, if necessary, at its own expense. The COR will review all medical documentation to ensure it is complete and in compliance with the contract. No PSO shall work under the contract until the COR reviews and approves the disability certificate and medical documentation for compliance with the contract. •C.5.2.2.3 All contract employees must meet the following medical standards: •C.5.2.2.3.1 Vision : Applicant must have binocular vision less than 20/30 An applicant who has undergone a Radial Keratotomy or laser correction procedure to correct his or her vision to an acceptable level is medically qualified for this position. Near vision, corrected or uncorrected, must be sufficient to read Jaeger Number 2 or equivalent type and size letters at a distance of no less than 12 inches on a standard Jaeger chart. A pplicant must have normal color vision (t he ability to distinguish red, green, and yellow colors). Where corrective eyeglasses are required, they shall be of the safety glass type. •C.5.2.2.3.2 Hearing : Applicant average hearing at the 500, 1000, 2000, and 3000 Hertz (Hz) must be less than or equal to 25 decibels. Applicant hearing at the 4000 and 5000 Hz must be less than or equal to 45 decibels. Applicant shall not have ear disorders affecting equilibrium. Applicant may use a hearing aid. •C.5.2.2.3.3 Speech : Applicants must be able to speak clearly and distinctly. Any disease or condition that significantly interferes with the individual's ability to speak is a disqualifying factor. •C.5.2.2.3.4 Cardiovascular System : Any disease or condition that interferes with cardiovascular function and the individual's safe and efficient job performance is a disqualifying factor. Applicant aerobic capacity is a minimum 9 MET or 31.5 ml/kg min VO2 Max. •C.5.2.2.3.5 Chest and Respiratory System : Any disease or condition that interferes with respiratory function and the individual's safe and efficient job performance is a disqualifying factor. •C.5.2.2.3.6 Gastrointestinal System : No evidence of a gastrointestinal issue that may prevent successful task performance or prevent the candidate from being able to stand or walk continuously for eight hours without regular access to a restroom. •C.5.2.2.3.7 Genitourinary System : Applicant must have a healthy genitourinary system. Any disease or condition that interferes with the individual's safe and efficient performance of the job is disqualifying. •C.5.2.2.3.8 Endocrine and Metabolic Systems : Any condition affecting normal hormonal or metabolic functioning and response that is likely to adversely affect the individual's safe and efficient job performance is a disqualifying factor. •C.5.2.2.3.9 Musculoskeletal System : Applicant must e xhibit full range of motion; be able to easily get down to and up from a kneeling position; be able to lift 40 pounds minimum from floor to waist; be able to bench press at least 40 percent of his or her body weight; and be able to perform sit-ups and push-ups continuously for at least 30 seconds. a ny condition that adversely impacts on the individual's movement, agility, flexibility, strength, dexterity, coordination, or the ability to accelerate, decelerate, or change directions, and that is likely to adversely affect the individual's safe and efficient performance of duties, is a disqualifying factor. •C.5.2.2.3.10 Hematology System : Any hematological condition characterized as chronic, caused a hematological crisis, or adversely impacts the individual's safe and efficient performance of duties is a disqualifying factor. Such conditions may include anemia or thrombocytopenia. •C.5.2.2.3.11 Neurological Systems : Any disease or condition that interferes with the individual's central or peripheral nervous system function and that is likely to adversely affect the safe and efficient performance of duties is a disqualifying factor. Any condition with loss of motor skills, muscle strength, cognitive function, coordination, or gait; sensory loss (limb, hearing, or vision); tremor; pain; or effect on speech is a disqualifying factor. •C.5.2.2.3.12 Psychiatric Disorders : Any disorder that affects the individual's judgment, cognitive function, or the safe and efficient performance of essential job functions, is a disqualifying factor. All A-9 certified Protection Officers members must complete a government approved pre-employment psychological test administered by the Contractor. •C.5.2.2.3.13 Dermatology : Any disease or condition that may cause the individual to be unduly susceptible to injury or disease as a consequence of environmental exposures, including the sun, or which results in restricted functioning or movement and thereby impairs the safe and efficient performance of essential job functions is a disqualifying factor. •C.5.2.2.3.14 Medication : The individual's use of medications such as narcotics, sedative hypnotics, barbiturates, amphetamines, or any drug with the potential for addiction, that is taken for extended periods of time (e.g., beyond 10 days), or is prescribed for a persistent or recurring underlying condition, is a disqualifying factor. •C.5.2.2.3.15 Organ transplantation and prosthetic devices : Any transplantation or prosthetic device that adversely affects the individual's ability to safely and efficiently perform essential job functions is a disqualifying factor. •C.5.2.3 Physical Demands •C.5.2.3.1.1 Contract employees must complete the Contractor administered Physical Abilities test in Exhibit 15A. In addition, PSOs must be physically able to perform the following tasks or functions in the performance of their assigned duties. •C.5.2.3.1.2 Frequent and prolonged walking, standing, sitting, and stooping, up to 12 hours per day, either indoors or outdoors, during daytime or nighttime. Outdoor posts may require the PSO to withstand extreme heat, humidity, cold, and severe weather (e.g., snow, sleet, rain, hail, wind) for up to four hours without shelter. Many posts have no seating available; thus, the PSO must be able to stand for up to four consecutive hours. •C.5.2.3.1.3 Frequent contact with the general public, law enforcement, and dispatch center, requiring the ability to speak clearly and distinctly and remain calm in stressful situations (e.g., confrontations with angry, distraught, disturbed, or violent persons). •C.5.2.3.1.4 Ability to remain on post up to four consecutive hours without relief. •C.5.2.3.1.5 Ability to maintain a high degree of alertness for up to 12 hours, with the ability to mentally and physically react quickly to a variety of unexpected and dangerous situations. Use of senses (sight, hearing, smell, touch) is necessary to discern unusual or dangerous situations. •C.5.2.3.1.6 Ability to use post security equipment (e.g. metal detectors, X-rays, CCTV, keyboards); ability to use handcuffs, baton, and firearm at any time while on duty. •C.5.2.3.1.7 Ability to read post assignments, write reports, and respond to both routine and emergency dispatches/orders. •C.5.2.3.1.8 Ability to subdue violent, potentially violent, disturbed individuals, or intervene in a crisis (e.g., provide emergency First Aid or resuscitation while waiting for arrival of paramedics or other emergency personnel). •C.5.2.3.1.9 Occasional running, sprinting, lifting heavy weights, moving heavy objects, climbing stairs (e.g., in responding to emergencies, ensuring timely and complete facility evacuations, giving pursuit, etc.). •C.5.2.3.2 The Contractor shall remove individuals deemed incapable of performing the above tasks or functions from the contract. •C.5.2.3.3 The Contractor shall be responsible for encouraging and promoting employees assigned to this contract to maintain an ongoing and regular program of physical fitness, at no cost to the Government. The Contractor shall ensure all PSOs and Supervisors are administered a Physical Abilities Test (Exhibit 15) every three years to coincide with the required medical examination. Any individual who cannot meet the annual physical fitness standards shall be reevaluated in 30 working days. Individuals will be disqualified to work under this contract if they fail to meet the Physical Fitness Performance Standard (PFPS) after the reevaluation. No medical waivers shall be granted. •C.5.2.3.4 All PSO must pass an initial Physical Abilities test no later 45 days from contract start date. Any PSO who has not successfully completed the Physical Abilities test within 45 days of contract start must be removed from the contract. •C.5.2.3.5 The Physical Abilities Test will be performed in full duty gear minus the firearm and ammunition. •C.5.2.4 Initial and Recurring Screening for Illegal Drugs •C.5.2.4.1 As part of the initial and recurring medical examination, all contract employees must submit to a urine drug screening that tests for the following five substances at the following cutoff levels (Nano gram per milliliter, ng/ mL): Initial Test Analyte Initial Test Cutoff Confirmatory Test Analyte Confirmatory Test Cutoff Concentration Marijuana Metabolites (THCA) 50 ng/mL THCA 15 NG/mL Cocaine Metabolite (Benzoylecgonine) 150 ng/mL Benzoylecgonine 100 ng/mL Codeine/Morphine 2000 ng/mL Codeine Morphine 2000 ng/mL 2000 ng/mL Hydrocodone/Hydromorphone 300 ng/mL Hydrocodone Hydromorphone 100 ng/mL 100 ng/mL Oxycodone/Oxymorphone 300 ng/mL Oxycodone Oxymorphone 100 ng/mL 100 ng/mL 6-Acetylmorphine 10 ng/mL 6-Acetylmorphine 10 ng/mL Phencyclidine 25 ng/mL Phencyclidine 25 ng/mL Amphetamine/Methamphetamine 500 ng/mL Amphetamine Methamphetamine 250 ng/mL 250 ng/mL MDMA/MDA 500 ng/mL MDMA MDA 250 ng/mL 250 ng/mL •C.5.2.4.2 The Contractor shall perform random drug screening of 10% of the security force assigned to this contract over a 12-month period. •C.5.2.4.3 The Contractor shall provide quarterly reports detailing the frequency and results of the random drug screening to the COR on the 10 th calendar day of each month following the conclusion of a quarter. •C.5.2.4.4 PSOs must resubmit to a urine drug screening upon renewal of physical forms every three years. •C.5.2.4.5 Drug screening methodology shall conform to the U.S. Department of Health and Human Services Substance Abuse and Mental Health Services Administration's (SAMHSA) "Mandatory Guidelines for Federal Workplace Drug Testing Programs". These guidelines are available via the Internet at https://www.gpo.gov/fdsys/pkg/FR-2017-01-23/pdf/2017-00979.pdf •C.5.2.4.6 The Government strongly urges the Contractor to use one of the laboratories listed on SAMHSA's " Current List of Laboratories Which Meet Minimum Standards to Engage in Urine Drug Testing for Federal Agencies", which is accessible via the Internet at https://www.samhsa.gov/workplace/resources/drug-testing/certified-lab-list SAMHSA updates the list on a monthly basis. If the Contractor chooses to use a laboratory not shown on SAMHSA's current list, the Contractor must verify that the laboratory's methodology conforms to SAMHSA's guidelines prior to utilizing that laboratory to perform drug screenings. •C.5.2.4.7 Other drug testing methods (hair, sweat patch, etc.) are commercially available but are not acceptable for the purposes of this contract due to widely varying standards of testing and laboratory reliability results. If SAMHSA does issue guidelines on alternative drug screening methods, the Government reserves the right to modify the contract to permit the use of those methods. •C.5.2.4.8 The presence of a positive reading for any of the above substances over the designated cutoff level for that substance shall automatically disqualify an applicant from working under this or any other DOT security force services contract. Because most drugs metabolize within a short period (ranging from several hours to several days), the Contractor shall not permit any applicant to take multiple tests in order to receive an acceptable reading. •C.5.2.5 Government Requested Screening •C.5.2.5.1 The CO or COR shall have the express right to request targeted urine drug screenings where there is a reasonable belief by the Government that the contract employee(s) may be under the influence of or using illegal substances and/or when the Contractor independently identifies circumstances where probable cause exists. •C.5.2.5.2 The Contractor shall conduct targeted screenings in a similar fashion to random screenings, with the exception that the CO will advise the Contractor in writing that the Government requests a drug screening of a specific contract employee. Upon receipt of the written request, the Contractor shall arrange for the test as soon as possible, but no later than three working days. The Contractor shall pay the contract employee the normal hourly rate for all time associated with taking the screening. Each screening shall follow the guidelines described in Section 5.2.4. •C.5.2.5.3 Contract employees who undergo targeted urine drug screenings may continue working under the contract until the Contractor receives the test results. In the event the results of any urine drug screening are negative, the Contractor will be required to submit a Request for Equitable Adjustment for reimbursement. In the event that the results are positive, the Contractor shall immediately remove the contract employee(s) with a positive reading from the contract and immediately inform the COR and CO of the employee's removal from the contract. The Contractor shall bear all expenses relating to the test for the employee(s) with the positive reading. •C.5.2.5.4 The Government will permanently disqualify any contract employee who undergoes either a random or targeted urine drug screening and tests positive for any of the substances listed in Section 5.2.4 from working under this or any other DOT security force services contract. Because most drugs metabolize within a short period (ranging from several hours to several days), the Contractor shall not permit any employee to take multiple tests in order to receive an acceptable test result. •C.5.3 Suitability •C.5.3.1 Suitability Requirements •C.5.3.1.1 All personnel performing directly on this contract must pass a suitability determination conducted by the Government. After award of the contract and prior to permitting any contract employees to work under the contract, the Contractor is responsible for ensuring at a minimum, the Contract Project Manager, Deputy Project Manager, Supervisors, PSOs, receive formal suitability adjudication by DHS. Contractor personnel will not be able to perform under this contract until receiving a favorable suitability determination. •C.5.3.1.2 For planning purposes, the standard processing time is generally 30 calendar days and the Contractor should plan paperwork submissions accordingly. •C.5.3.1.3 The Contractor shall have all key personnel provide the required information and documents to the FPS within 10 days after contract award and shall have all other personnel provide the required documentation as soon as practical. •C.5.3.1.4 The Government shall make all Contractor suitability determinations in accordance with the criteria outlined in 5 CFR 731.202. •C.5.3.1.5 The Contractor is responsible for renewing their employees' suitability prior to its expiration. •C.5.3.1.6 The Contractor shall submit a new suitability package to DHS at least 30 days prior to the current suitability expiration date. •C.5.3.1.7 The Contractor must ensure that all forms submitted to DHS are complete, legible, and accurate. DHS will return illegible or incomplete forms submitted by the Contractor to the Contractor. Returned forms will result in delays in the adjudication process. DHS shall not be responsible for any delays that occur due to the Contractor's failure to submit complete, accurate, and legible forms to DHS. •C.5.3.1.8 The Contractor shall use an electronic employment eligibility verification system (e-Verify) designated by the Secretary of Homeland Security to verify the employment eligibility of all persons assigned by the Contractor to perform work within the United States on the Federal contract. •C.5.3.1.9 Contractors shall use local, state, or Federal law enforcement sources to obtain readable fingerprints on the fingerprint cards. The Government encourages the Contractor to go to locations that use electronic fingerprint scanning machines. •C.5.3.1.10 The Contractor must remove any contract employee working under the contract after the expiration of his/her suitability until DHS makes a new favorable suitability determination. •C.5.3.1.11 The CO shall have the express authority to prohibit any employee from performing under the contract until the employee comes into full compliance with all suitability criteria. •C.5.3.2 Suitability Determination •C.5.3.2.1 Once a prospective contract employee applies for a position and receives a favorable evaluation by the Contractor (i.e., meets the minimum qualification requirements cited in this SOW and otherwise meets the Contractor's hiring criteria), the Contractor shall submit to the DHS the following forms for each contract employee: •· Contractor Information Worksheet; •· Two completed original Forms FD-258, "Fingerprint Chart;" •· The following forms via e-QIP: •o DHS Form 11000-9, "Disclosure and Authorization Pertaining to Consumer Reports pursuant to the Fair Credit Reporting Act" •o Foreign National Relatives or Associates Statement •o Lautenberg Amendment Statement •o Standard Form 85P •o Standard Form 85P-S •o Signed e-Verify Confirmation Notice •C.5.3.2.2 Any investigation conducted by or for another federal agency on an individual that is of the same or higher type and scope as the one required for the position is sufficient to meet the investigation requirements if the investigation occurred within the past five years. •C.5.3.2.3 Any investigation conducted by or for another federal agency on an individual whose scope is less than that required for the position and meets the investigation requirements of the position is eligible for upgrade if the investigation occurred within the past five years. •C.5.3.2.4 For contract employees cleared through this process while employed under a predecessor contract, the suitability determination made under the previous contract will carry over to the new contract. •C.5.3.2.5 The Government may not be able to complete a satisfactory background investigation on individuals not residing in the United States for three of the past five years. In such cases the DHS retains the right to deem the individual as ineligible due to insufficient background information. •C.5.3.2.6 DHS shall have and exercise full and complete control over granting, denying, withholding, or terminating suitability decisions for employees. DHS may, as it deems appropriate, authorize and grant a temporary decision to employees of the Contractor. •C.5.3.2.7 Issuance of a temporary decision to any contract employee shall not be an assurance that DOT will grant suitability. A temporary decision will not be honored for more than twelve months. •C.5.3.2.8 The granting of either temporary or full suitability shall in no way prevent, preclude, or bar the later withdrawal or termination of any such suitability by the Government. •C.5.3.3 Entry on Duty Decision •C.5.3.3.1 DHS, in coordination with DOT, shall have and exercise full control over granting, denying, withholding, or terminating unescorted access to a Government facility and/or sensitive Government information access for Contractor employees, based upon the results of a background investigation. •C.5.3.3.2 DHS may, as it deems appropriate, authorize and make favorable entry on duty (EOD) decisions based on preliminary security checks. The favorable EOD decision would allow the employees to commence work temporarily prior to the completion of the full investigation. •C.5.3.3.3 The Contractor shall not consider the granting of a favorable EOD decision as assurance that a full employment suitability authorization will follow as a result thereof. •C.5.3.3.4 The granting of a favorable EOD decision or a full employment suitability determination shall in no way prevent, preclude, or bar the withdrawal or termination of any such access by DOT, at any time during the term of the contract. •C.5.3.3.5 The Contractor shall not allow any contract employee unescorted access to a Government facility without a favorable EOD decision or suitability determination by DHS. •C.5.3.3.6 Contract employees assigned to the contract not needing access to sensitive information or recurring access to Government facilities will not be subject to suitability screening. •C.5.3.3.7 Contract employees awaiting an EOD decision may begin training for work on the contract provided they do not access sensitive Government information. Limited access to Government facilities is allowable prior to the EOD decision if a Government employee escorts the contract employee. This limited access is to allow Contractors to attend briefings and non-recurring meetings, and to begin transition work. The EOD determination does not substitute for the required background investigation. •C.5.3.4 Unfavorable Determination •C.5.3.4.1 If through the suitability investigation a contract employee is found unsuitable to work under the contract, the Contractor shall immediately remove the affected employee from the contract. •C.5.3.4.2 The contract employee or the Contractor may appeal the suitability determination to DHS. In such cases that the Contractor proceeds with the hiring process, it is at their own risk until the Government issues a final determination of the contract employee's suitability. •C.5.3.4.3 Under no circumstances shall a contract employee who received a notice of unfavorable (unsuitable) adjudication work under this or any DOT security force service contract. •C.5.3.4.4 Disqualifying information includes but is not limited to the following: •· Conviction of a felony, a crime of violence, or a serious misdemeanor; •· Possessing a record of arrests for continuing offenses; •· Falsification of information entered on suitability background investigation forms. •C.5.3.4.5 DHS will provide the Contractor an opportunity to refute, explain, clarify, or mitigate unfavorable or derogatory information uncovered during the suitability process. Individuals receiving an ineligible determination will receive formal notification that details the reason(s) for the determination. •C.5.3.5 Favorable Determination •C.5.3.5.1 After FPS makes a favorable adjudication, the contract employee is suitable to work under the contract for five years (if nothing occurs within the five-year period that would render the contract employee unsuitable for continuing performance under the Contract). •C.5.3.5.2 The Contractor shall immediately (within 12 hours of incident or notification) notify the COR and the CO in writing of any circumstances that arise which could possibly affect any contract employee's suitability status (e.g., arrests, convictions, and/or termination of employment by the Contractor for cause, such as misconduct or neglect of duty). •C.6 Training •C.6.1 General Information •C.6.1.1 The COR has discretion to accept or deny proposed exemptions for previous training and/or certifications obtained under another FPS contract. Previous training and certification documentation and/or credentials must be valid and meet requirements of this contract to be considered. The Contractor is responsible for scheduling, coordinating, and conducting all PSO training that is not Government provided under this contract. Such training may be provided by a qualified employee of the Contractor or obtained through qualified services provided by a separate agency, business or contractor. Contractors may choose to establish salaried Trainer positions to meet these requirements. However, the Project Manager, Deputy Project Manager, Supervisors and productive guards may not fill Trainer positions or be contracted to perform such services. •C.6.1.2 The Contractor shall submit a Key Personnel Resume after award clearly detailing the individual's qualifications and demonstrating that the proposed trainer(s) meets the requirements below: •C.6.1.3 Basic and Refresher Training: To be considered for this position, the instructor(s) must have completed an approved and accredited Principle of Instructions course or similar training (e.g. NRA, a Police Academy, FLETC, or military training course) certifying them as an Instructor. •C.6.1.4 Expandable Baton Training: Proposed trainer(s) must be certified through an approved course of study as an Instructor for this weapon. •C.6.1.5 Firearms Training and Qualification: To be considered for this position, the instructor(s) must have completed an approved and accredited Firearms Instructor (Range Official) course (e.g. NRA, Police Academy, FLETC, or military training course) certifying them as an Instructor. •C.6.1.6 Less-Than-Lethal Weapons : To be considered for this position the instructor(s) must have completed an approved and accredited expandable baton Instructor course and an approved and accredited Oleoresin Capsicum aerosol projectors instructor course certifying them as an instructor. •C.6.1.7 Computer Based Screener Training and Screener Training : To be considered for this position the instructor(s) must have completed a DOT approved equipment Instructor course certifying them as an instructor. •C.6.1.8 First Aid/CPR/AED Training: Proposed trainer(s) must be certified through an approved course of study (e.g. American Red Cross or American Heart Association) as a certified Instructor of this topic. •C.6.1.9 The COR must approve the proposed trainer(s) prior to the beginning of training session(s) under this contract. Training shall only be conducted by a trainer approved by the COR. •C.6.1.10 All PSOs and uniformed supervisors working under this contract must complete the training identified herein and pass the required written examination. The Government may honor certifications for contract PSOs and uniformed supervisors who worked under the predecessor contract and who maintain valid certification credentials that meet current contract requirements. All aspects of the training requirements under this contract are subject to evaluation and approval or rejection by the COR. The COR shall have the sole discretion to accept or deny proposed exemptions from training based on prior training experience. The Contractor must maintain adequate proof of the prior training (e.g., a valid, legible copy of a Training Certificate). •C.6.1.11 The Contractor may proceed with Contractor provided training at their own risk while awaiting results of the suitability adjudication process. The Contractor may schedule required training, testing and qualifying with DOT during the waiting period. •C.6.1.12 The Contractor shall provide each uniformed contract employee a legible copy of the FPS SMART Book upon beginning the basic training course. •C.6.1.13 The required Training Syllabi are in the Exhibits to this SOW. •C.6.1.14 The Contractor is responsible for all costs and responsibilities related to their employees' attendance at any contract mandated training class, test, or examination, including all expenses for transportation, lodging, and meals (as may be necessary) and shall include such costs in their price. •C.6.1.15 Currently certified DOT contract PSOs required to attend any training, testing, or examination to maintain their FPS certification status, shall receive compensation in accordance with the applicable Service Contract Act, Department of Labor prevailing wage determination, or collective bargaining agreement. •C.6.1.16 For pay purposes, the Government considers time spent by certified contract PSOs in training and testing as the equivalent of time spent standing post. •C.6.1.17 Contractor shall apply the payment requirements of the Fair Labor Standards Act for pre-certification training provided by the Contractor. •C.6.1.18 During Contractor provided training it is incumbent upon the Contractor to ensure the students are not presenting a disruption to the class by repeated lateness, absences, or disrespectful behavior, such as sleeping or talking during instruction. Such behavior indicates the student may not be suitable for holding a position as a PSO at a Federal facility. •C.6.1.19 During Government provided training, the Instructor will notify the Contractor of instances where students are presenting a disruption to the class by repeated lateness, absences, or disrespectful behavior, such as sleeping or talking during instruction. Such behavior will result in the Instructor removing the student from training. •C.6.1.20 The Contractor shall factor all costs associated with providing training into its proposed price for PSO services or transition as applicable. •C.6.2 Training Schedule •C.6.2.1 The Contractor shall provide to the COR a monthly training schedule by the 10 th of the previous month before the date of the training session. The Contractor shall notify the COR of any changes to the proposed Training and Qualifications Schedule not less than 10 calendar days before the date of the training session. •C.6.2.2 The Contractor is responsible for scheduling and coordinating with the COR for training courses and weapons qualifications. The contractor's qualified training staff will certify to the COR that training is conducted in accordance with the most recent FPS requirements. •C.6.3 Training Certifications •C.6.3.1 The Contractor shall certify to the Government the successful completion of all training requirements for individual uniform contract employees in accordance with Section 7.2. •C.6.3.2 The Contractor shall maintain paper or electronic copies of all training certification documentation in its personnel files and provide copies to the COR at any time during normal business hours upon request and without advance notice. •C.6.4 Training Requirements by Position •C.6.4.1 Protective Security Officers •C.6.4.1.1 All productive and supervisory PSOs working under this contract must take the required training as outlined in the exhibits. •C.6.4.1.2 The required PSO training includes both recurring and "one-time only" courses. The one-time only courses are courses that upon successful completion, the employee does not repeat during the contract term. One-time only courses are: •· Basic Training (Exhibit 14) •· Initial Weapon Training (Exhibit 14C) •· Supervisory Training (Exhibit 14F) •· Orientation Training (Exhibit 14G) •· Computer Based Screener Training (Exhibit 14H) •· Screener Training (Exhibit 14I) •· Written Exam (Section C.6.5) •C.6.4.1.3 All protective and supervisory PSOs, must take and complete 40 hours of Contractor provided refresher training within three years of the previous (basic or refresher) training conclusion date. •C.6.4.2 Supervisory PSOs •C.6.4.2.1 All uniformed supervisors working under this contract must successfully complete all training and testing requirements established for PSOs under Section 6.4.1. •C.6.4.2.2 All uniformed supervisors must complete a minimum of nine hours of supervisor training based on a Contractor provided Supervisory Training Manual. •C.6.4.2.3 Shift Supervisors are assigned to duty at a specific building and supervise a specific shift of subordinate personnel. All supervisors shall be approved by the COR prior to performing supervisory functions. •C.6.4.2.4 In addition to the basic PSO qualifications, Shift Supervisors must have one year of security supervisory experience. •C.6.4.2.5 Supervisors will not stand a post in a supervisor uniform unless expressly authorized by the COR. •C.6.5 Written Examination •C.6.5.1 Upon the contract employees' completion of the basic training class and a favorable pre-employment suitability, the Contractor will administer a Government approved written examination. •C.6.5.2 This exam will test the Contractor's employees' familiarity with and understanding of the information contained in the SMART Book. The test's 50 multiple-choice questions should come directly from the SMART Book. •C.6.5.3 The passing score for the examination is 70% (35 questions correct out of 50 possible questions). •C.6.5.4 If a contract employee does not pass the examination on the first attempt, the employee may have one additional attempt within 90 days from the date of the first failed attempt to pass the written examination. •C.6.5.5 If the contract employee fails after the second attempt, the employee must wait one year to re-train and re-take the examination. •C.6.5.6 The failing contract employee shall not work under any DOT contract during that one year waiting period. •C.6.5.7 If a contract employee fails the examination on the first attempt, but waits longer than 90 days to re-attempt the examination, the employee must wait one year to re-train and re take the examination and shall not work under any DOT contract during that one year waiting period. •C.6.5.8 After the one year waiting period, the Contractor shall consider the employee a new hire; conduct the required basic training, initiate suitability, and schedule a written exam with DOT. •C.6.6 Weapons Training and Qualification •C.6.6.1 General Information •C.6.6.1.1 The weapon platform required under this contract is a 9mm semi-automatic handgun, IAW Exhibit# 9. The Contractor shall submit a Certificate of Firearms Training to the COR certifying that each contract employee is fully trained in the handling and use of firearms, and has fired a qualifying score under supervision, at an approved range. The Contractor will furnish 9mm semi-automatic handguns. The Contractor shall furnish ammunition, holsters, and belts. Ammunition must be 110-147 grain, Jacketed Hollow Point. The contract employee shall carry one magazine in the firearm and two additional magazines on the duty belt. •C.6.6.1.2 Prior successful training completion by the contract employee shall not exempt the contract employee from the semi-annual range qualification requirements. •C.6.6.1.3 Unless prohibited by state or local law, the Contractor shall conduct all weapons range training and qualifications using current Immigration and Customs Enforcement (ICE) course of fire and targets only. The Contractor shall furnish an adequate supply of targets for weapons qualifications. Targets shall have a cardboard backing of equal or greater size than the target itself. If the target is non-turning, the Contractor shall use a shot timer. •C.6.6.1.4 The Contractor shall provide the necessary weapons, ammunition, and any required range equipment such as barricades, hearing and eye protection, etc., for training and qualifications. The Contractor and their employees must adhere to all the rules and regulations at firing ranges and other training facilities. Any violation of firearms safety protocols, shall be grounds for dismissal. The Contractor shall be responsible for licenses and permits required for weapons during transit between the employee dispatch point and the range. •C.6.6.1.5 For firearms training and qualification, all contract PSOs shall wear their duty uniform to include body armor, footwear, issued gun belt, holster, and keepers. •C.6.6.2 Initial Weapons Training •C.6.6.2.1 Contractor is responsible for providing weapons training prior to sending contract employees to a firing range for the initial range qualification test session. This training will consist of 48 hours; four hours training in the use of OC spray, four hours training in the use of the expandable baton and eight hours defensive tactics training. Eight hours initial weapons training eight hours will be classroom training on firearms maintenance, safety and handling. PSOs will then complete 24 hours actual training/shooting time on a firing range/firing line exclusive of any waiting or down time spent off the firing line. •C.6.6.2.2 For the purposes of this contract the Government requires each PSO who receives firearms training shall fire at least 500 rounds of ammunition during the course of range training. •C.6.6.3 Initial and Semi-Annual Firearms Qualification •C.6.6.3.1 The contract employee must qualify using their duty ammunition for initial qualification. The Contractor may substitute ball ammunition for semi-annual training requirements. The serial number of the weapon shall be recorded at the time of the initial qualification and semi-annual qualification. For duty carry, the PSO will be issued the weapon of the same serial number used during qualification. •C.6.6.3.2 Each firearms qualification "session" consists of no more than two attempts to qualify. If unsuccessful on the first qualification attempt, the second attempt must occur immediately after the first attempt. A minimum qualifying score is 200 out of 250 for eighty percent (80%). (Exhibit 14C). •C.6.6.3.3 The employee cannot commence working on this contract until successfully achieving a qualifying score on the firing range. •C.6.6.3.4 The Contractor's firearms instructor and qualified training staff will conduct all firearms training and notify the COR of all fire arms training in advance. The Government will monitor fire arms training as appropriate. •C.6.6.3.5 The Contractor shall ensure that all contract employees receive the training and range time necessary to successfully re-qualify on the practical firearms course semi-annually. •C.6.6.3.6 Successful firearms range qualification by contract employees as part of a state or local firearms permit/license issuance process shall not be an acceptable replacement or substitute for the semi-annual firearms qualification required by this contract. •C.6.6.4 Failure to Qualify •C.6.6.4.1 If the contract employee fails to qualify during the first session, the employee must attempt to qualify within 30 days at a second qualification session. •C.6.6.4.2 Before attempting to qualify in the second qualification session, the Contractor must provide a minimum of eight hours of remedial training. The Contractor shall document all remedial training given to enable the employee to pass the firearms course in the employee's personnel file. •C.6.6.4.3 The Contractor is responsible in determining what training the employee will complete in order to successfully qualify. •C.6.6.4.4 After failing the second qualification session, the employee must wait one year to re-train and re-qualify. The failing contract employee shall not work under any DOT contract during the one year waiting period. •C.6.6.4.5 •C.6.6.4.6 The Government shall not be liable for compensating the Contractor for any additional expenses or costs incurred by the Contractor to enable contract employees to semiannually qualify on the course. •C.6.6.5 Less-Than-Lethal Refresher Training •C.6.6.5.1 The Contractor shall conduct annual refresher training for any less-than-lethal weapons (i.e. expandable baton, sprays or repellants, conducted energy weapons, stuns weapons, etc.), equipment, or devices required under this contact. •C.6.6.5.2 In addition to the requirement to conduct initial and annual refresher training for these intermediate weapons, the Contractor is responsible for providing the certification training specified by the manufacturers' recommendations and/or any state or local requirements that may apply pertaining to the use or carriage of any less than lethal weapons. •C.6.6.6 Other Weapons (intentionally left blank) •C.6.7 Government Provided Training •C.6.7.1 Scheduling of Government Provided Training and Testing •C.6.7.1.1 The Contractor shall schedule and coordinate DOT and FPS provided training and testing with the COR. The Government will only schedule this training after contract award. •C.6.7.1.2 The Contractor shall ensure employees attend all scheduled training, examination and qualification sessions. The term 'absence' includes any person properly scheduled for training or testing and who fails to report to the appointed place at the proper time and date. An absence may be excused or unexcused. The DOT or Contractor Training Instructor shall compile a list of all employees who have an unexcused absence for each day of training and will forward this list to the COR. •C.6.7.2 Orientation Training •C.6.7.2.1 PSOs and uniformed supervisors must receive Contractor provided Orientation Training before standing post. This training includes the mission of FPS and the relationship between the DOT Security Force and FPS. •C.6.7.3 Computer Based Screener Training •C.6.7.3.1 All uniformed contract employees must receive Computer Based (classroom) Screener Training and must take and pass a Contractor-administered practical examination to demonstrate the ability to recognize threat items before standing post. All examinations must be approved by the COR in advance. •C.6.7.3.2 If a contract employee does not pass the examination on the first attempt, the employee may have one additional attempt within 30 days from the date of the first failed attempt to pass examination after attending the Computer Based Screener Training a second time. •C.6.7.3.3 If the contract employee fails after the second attempt, the employee must wait one) year to re-train and re-take theexamination. •C.6.7.3.4 The failing contract employee shall not work under any DOT contract during that one year waiting period. •C.6.7.3.5 If a contract employee fails the examination on the first attempt, but waits longer than 90 days to re-attempt the examination, the employee must wait one year to re-train and re-take the examination and shall not work under any DOT contract during that one year waiting period. •C.6.7.3.6 After the one year waiting period, the Contractor shall consider the employee a new hire. •C.6.7.4 Screener Training •C.6.7.4.1 All uniformed contract employees must receive 24 hours of hands-on Screener Training with 50% practical application in Screener Training and examination of credentials and identification cards. Further, the PSO must take and pass a Contractor-administered practical examination to demonstrate the ability to perform screening functions before standing post. All examinations must be approved by the COR in advance. •C.6.7.4.2 The employee must successfully complete the Computer Based Screener Training before attending the Screener Training course. •C.6.7.4.3 The Contractor employee must demonstrate the ability to perform duties of the Patrol and Response Post, i.e. (turnstile) with 90% accuracy; detection and identification of dangerous weapons and/or prohibited items with100% accuracy. •C.6.7.4.4 The Contractor employee must demonstrate the ability to perform duties of Metal Detector Operator (Walk Through and Hand-held Metal Detector) with 90% accuracy; detection and identification of dangerous weapons and/or prohibited items with 100% accuracy. •C.6.7.4.5 The Contractor employee must demonstrate the ability to perform duties of X-ray Machine Operator with 90% accuracy; detection and identification of dangerous weapons and/or prohibited items with100% accuracy. •C.6.7.4.6 If a contract employee does not pass the practical examinations on the first attempt, the employee may have one additional attempt within 30 days from the date of the first failed attempt to pass examination after attending the Screener Training a second time. •C.6.7.4.7 If the contract employee fails after the second attempt, the employee must wait one year to re-train and re-take the examination. •C.6.7.4.8 The failing contract employee shall not work under any DOT contract during that one year waiting period. •C.6.7.4.9 If a contract employee fails the examination on the first attempt, but waits longer than 90 days to re-attempt the examination, the employee must wait one year to re-train and re-take the examination and shall not work under any DOT contract during that one year waiting period. •C.6.7.4.10 After the one year waiting period, the Contractor shall consider the employee a new hire. •C.6.7.5 Recurrent Training •C.6.7.5.1 All uniformed contract employees must annually complete Computer Based Screener Recurrent Training and must take and pass a Contractor-administered examination to demonstrate the ability to recognize threat items. All examinations must be approved by the COR in advance. •C.6.7.5.2 If a contract employee does not pass the examination, the employee cannot work on the contract until successfully passing this course. •C.6.7.5.3 If the contract employee does not pass the examination on the first attempt, the employee may have one additional attempt within 30 days from the date of the first failed attempt to pass examination after attending the computer based Recurrent Training a second time. •C.6.7.5.4 If the contract employee fails after the second attempt, the employee must wait one year to re-train and re-take the examination. •C.6.7.5.5 The failing contract employee shall not work under any DOT contract during that one year waiting period. •C.6.7.5.6 If a contract employee fails the examination on the first attempt, but waits longer than 90 (ninety) days to re-attempt the examination, the employee must wait one year to re-train and re-take the examination and shall not work under any DOT contract during that one year waiting period. •C.6.7.5.7 After the one (1) year waiting period, the Contractor shall consider the employee a new hire. •C.6.8 First Aid, Cardiopulmonary Resuscitation (CPR), and Automated External Defibrillator (AED) Training •C.6.8.1 First Aid Training •C.6.8.1.1 PSOs and uniformed supervisors must possess valid and current First Aid certification cards from the American Red Cross (ARC) or the American Heart Association (AHA) to perform on this contract. Either certification source is acceptable to the Government. The Contractor is responsible for the employees having all required certification credentials in their possession at all times while on the protected premises. This includes a valid First Aid card. •C.6.8.1.2 PSOs and uniformed supervisors must receive recertification prior to the expiration of the First Aid certification. The Contractor is responsible for scheduling, obtaining, and covering all costs associated with providing First Aid training to all employees assigned to work under this contract. •C.6.8.2 CPR and AED Training •C.6.8.2.1 Contract employee must possess valid and current CPR and AED certification cards from the American Red Cross (ARC) or the American Heart Association (AHA) to perform on this contract. Either certification source is acceptable to the Government. The Contractor is responsible for the employees having all required certification credentials in their possession at all times while on the protected premises. •C.6.8.2.2 CPR and AED training and certification must include the full-course curriculum for adult, youth, and infant training modules and to be conducted in accordance with ARC or AHA standards by certified instructors. The Government requires that each CPR and AED course MUST provide practical hands-on training on resuscitation techniques and using the AED. This means that each student actually practices resuscitation techniques on mannequins and actually practices with the AED machine. •C.6.8.2.3 The contract employee must receive recertification prior to the expiration of the CPR or AED certification. The Contractor is responsible for scheduling, obtaining, and covering all costs associated with providing CPR and AED training to all employees assigned to work under this contract. •C.6.8.2.4 While the Contractor is responsible for ensuring employees are continuously certified in accordance with either ARC or AHA certification cycles, DOT will administratively track CPR and AED training and certification on a two-year cycle from initial certification date to determine compliance with contract requirements. •C.6.9 Other Special Training •C.6.9.1.1 The Contractor is responsible for providing any training required by state or local jurisdictions pertaining to the duties and functions of the PSOs required on this contract. The Contractor shall factor all costs associated with providing specialized training required by state or local jurisdictions into its offering prices. •C.6.9.1.2 The Government reserves the right to order additional unanticipated "special training" under this contract for the term of the contract. The additional training may be either Government provided or Contractor provided. •C.6.9.1.3 The Government will immediately notify the Contractor and identify the additional "special training" requirements. •C.6.9.1.4 Any requests for equitable adjustment if any, arising from the additional special training shall be provided to the Contracting Officer for consideration. Any such requests shall include the total amount of the adjustment and a supporting price breakdown which details how the Contractor calculated the adjustment and any assumptions by the Contractor. •C.6.9.1.5 The Government will evaluate requests for equitable adjustment. The adjustment(s) are subject to negotiation to ensure that they are fair and reasonable. •C.6.9.1.6 For pay purposes, the Government considers time spent by certified PSOs in additional "special training" as the equivalent of time spent standing post. •C.6.9.2 Contractor Provided Agency Specific Training •C.6.9.2.1 The Contractor will provide additional training specifically related to DOT annually. This COR approved training will include: •· eight (8) hours of Active Shooter training •· one (1) hour of Disability Awareness •· two (2) hours of Security Operations Center (Operators Only) •C.6.9.2.2 Security Operations Center (SOC) Orientation Training. DOT will provide two hours training for an initial 20 contract employees, including Supervisors, who perform duties as Security Operations Center operators. Thereafter, the Contractor shall provide training required for new personnel due to replacement, attrition, etc. Command Operations Center orientation training includes subjects such as: •· Introduction to Access Control, Intrusion Detection, and Other Associated Electronic •· Operation of the Facility CCTV and Video Monitoring Systems •· Key Control •· Emergency Responses and Notifications •· Communications Procedures •· Lobby lockdown procedures •C.6.9.2.3 Immediately, at Contract start-up and prior to posting, the Contractor shall provide each Contract employee working under this Contract, a minimum of 40 hours job orientation, to include site tour and post observation training. Subjects addressed during this training session are as follows, but not necessarily limited to: •· Building rules, regulations, and admittance orders IAW FPMR 102-74 •· DOT site orientation, post observation, duties, and functions •· Contract requirements and COR responsibilities •· DOT policy and procedures, post orders, special orders, and other directives •· Emergency response (evacuations, bomb threats, fires, etc.) •· Radio communications and procedures •· Role of local, state, and Federal Law Enforcement agencies •· Customer Service •· Emergency operational procedures and post orders for emergency evacuation •· Contractor handbooks, policies, procedures, and the like •· Other policies as requested by the COR •· Visitor Badge identification and issuance •C.6.10 Contractor Provided Training •C.6.10.1 Basic training. The Contractor shall provide trained Supervisors and PSO, as specified herein, to perform the services prescribed by the Contract. Each PSO and Supervisor must complete the training required by FPS for A-9 Contract PSOs prior to being assigned to this contract. Prior to Contract employees being assigned to DOT, the Contractor shall develop and provide 64 hours of Basic Training instruction administered by a qualified instructor approved by the COR. The curriculum shall meet FPS training requirements and all subject matter identified in the SMART Book, and a written examination shall be administered by the Government at the conclusion of instruction. •C.6.10.1.1 Training of all personnel assigned to this Contract shall meet the FPS minimum certification training requirements for Armed A-9 Guards. Contractor provided, and COR approved supervisory training will be required for all personnel in uniformed supervisory positions. Supervisors will be required to pass a written examination administered by the Contractor. Documentation certifying the completion of all required training shall be provided to the COR prior to the employee being assigned to this contract. •C.6.10.1.2 All aspects of the training requirements under this Contract are subject to the evaluation and approval or rejection by the COR. The Contractor must send written notice of the times and locations of all training to the COR five working days prior to the start of such training. •C.6.10.1.3 The COR and the Project Manager shall develop and conduct training programs that address immediate and long-term training needs. •C.6.10.2 Contractor Provided Job Orientation. •C.7 Documentation, Certifications, and Files •C.7.1 Documentation Requirements •C.7.1.1 Prior to working under the contract, the Contractor must have documentation that every supervisor and PSO has: Received a favorable preliminary adjudication from DHS Passed the medical examination Completed the required training (Contractor, Government and Agency) Passed the required examination(s) •· Completed (signed and dated) Lautenberg Amendment Statement/Domestic Violence certification Met all other qualification criteria to be an FPS PSO as identified in this SOW •C.7.2 Electronic Certifications •C.7.2.1 The Contractor shall complete and certify an automated record that includes the name of each contract employee and the issue dates for each PSO's legally required licenses, permits, training, and certifications •C.7.2.2 The Contractor shall submit all updated certification information on any contract employee no later than seven calendar days after completion of any certification related requirement. •C.7.2.3 DOT shall not reimburse the Contractor for services rendered by a PSO lacking appropriate licenses, permits, training, and certifications. •C.7.3 Personnel Filing System •C.7.3.1 Organization of Files •C.7.3.1.1 The Contractor shall maintain personnel files on-site for all employees who work under this contract. The files shall reside at the Contractor Project Manager's office and be available to the Government immediately upon request. •C.7.3.1.2 The Contractor may maintain either a hard copy (paper) file or a computerized system (scanned documents) containing all the training, certification, licensing, and permit information required in the SOW. All paper and electronic documents must be legible. •C.7.3.1.3 The Contractor shall maintain all personnel files for a minimum of five years after official contract closeout •C.7.3.1.4 The Contractor shall organize and label the files to facilitate ease of auditing by the Government. •C.7.3.1.5 Each PSO's file must contain an original or copy (electronic or paper) of the following information: •· DHS 11000-6 Non-Disclosure Agreement •· Photograph (current) •· National Security Information Clearance Letter •· Driver's License/State Identification •· Proof of Education (High School Diploma, GED, or College Degree) •· Suitability Decision Letters (including date current suitability expires) •· Verified Alien/Immigration Status (I-9 or e-Verify certificate) •· Lautenberg Amendment/Domestic Violence Statement (annual) •· Medical Certification (PSO Medical Questionnaire, every 3 years) •· Mandatory Pre-Employment Drug Screening •· Post-Employment Drug Screenings (random or cause directed) •· CPR Certification (every 3 years) •· AED Certification (every 3 years) •· First Aid Certification (every 2 years) •· Initial Weapons Training •· Fire Arms Qualification Record •· Local Permits and Renewals (as required) •· Baton Certification (annual) •· Contactor Provided Basic Training •· Contractor Provided Recurring Training (every 3 years) •· Orientation Training (40 hours) •· Computer Based Screener Training Classroom (8 hours) •· Screener Training Practical (8 hours) •· Firearms Qualifications Witnessed by a Government employee or Government designated representative (semi-annual) •· FPS Recurrent Training (annual) •· Supervisory Training for each Supervisory PSO nine hours. •· Copies of Complaints, Investigations, and Disciplinary Actions for all •· Infractions Committed Under Contract •· Copies of Commendations, Awards, and Letters for Any Work Performed Under Contract •C.7.3.2 Audit of Personnel Files •C.7.3.2.1 The CO or COR shall have the express authority to review any contract employee's file at any time during the course of the contract. •C.7.3.2.2 Contractor may file medical information separately from general personnel files to ensure privacy of the individual medical information. •C.7.3.2.3 The CO or COR can request, at any time during the course of the contract a spreadsheet or other tracking system (either in paper form or in electronic form) that clearly details the status of all contract employees pertaining to contract requirements. •C.8 Waivers and Deferments •C.8.1 General Information •C.8.1.1 In certain rare circumstances, such as emergencies or significant, unanticipated increases in required services, the CO in agreement with the COR may temporarily defer the time frames for required training, testing, or equipment before a contract employee can work under the contract. The Contractor must request all such deferments in writing to the CO. The deferment request shall cite the specific reasons for the temporary deferment and the Contractor's detailed plan of action including timeline(s) to achieve full compliance with the contract requirements. The deferment request shall not exceed 120 calendar days. •C.8.1.2 At the request of the COR, the CO may waive the minimum age requirement where the applicant meets all other minimum requirements and is legally eligible to perform the required duties. •C.8.1.3 The Government may be entitled to consideration, monetary or otherwise for granted deferments. •C.8.1.4 Under no circumstances shall a contract employee work under a temporary deferment without the CO's written consent. If the CO grants a temporary deferment for the time frame requested by the Contractor, the Contractor shall abide by that time frame and, upon expiration of the temporary deferment deadline date, shall remove from the contract those employee(s) not completing the training/testing requirements. •C.8.2 Medical Standards •C.8.2.1 The Government shall not grant any waivers or deferments of the medical standards. •C.8.3 Testing Procedures •C.8.3.1 The Government shall not grant waivers to the testing procedures. •C.8.4 Adjudication and Clearance Requirements •C.8.4.1 The Government shall not grant waivers or deferments to adjudication and clearance requirements •C.8.5 Permanent Waivers •C.8.5.1 The Government shall not issue permanent waivers to any requirements. •C.9 Required Services •C.9.1 Order of Precedence •C.9.1.1 The PSOs shall perform the services as prescribed in the documents below. In the event of an inconsistency between documents, the following order of precedence applies: •· Contract (including any associated task orders) •· Post Orders •· Officer's Duty Book (including DOT Operating Orders, Standard Operating Procedures, and the Facility Occupant Emergency Plan) •· PSO Information Manual (SMART BOOK) •C.9.2 PSO Post Assignment Record •C.9.2.1 PSOs shall perform all tasks in accordance with the duties outlined on the Security Officer Post Assignment Record (Post Orders), prepared by DOT for each post. The Post Orders define the specific duties that the PSOs are to perform. •C.9.2.2 The PSOs shall not deviate from the directions provided by the Post Orders except in emergencies or as directed by the COR. •C.9.2.3 The COR may modify, amend, and/or revise the Post Orders to change shift duties, start and stop times, and post locations provided the change is within the contract scope and has no impact on contract price. Such changes shall not require modification to the task order or contract. •C.9.2.4 Only the CO can make changes to the post orders that increase or decrease the number of hours specified, that increase or decrease the amount of equipment and/or supplies required, or otherwise affect the Contractor's costs or the contract price. •C.9.2.5 Post Order Deviations. In the case of emergency conditions requiring immediate attention, the COR may direct the Contractor's on-site Supervisor to temporarily divert personnel from their normal post duties to respond to the emergency conditions, at no additional cost to the Government. Such employees shall return to their normally assigned duties when released from the emergency situation. Except for the emergency conditions, the Contractor shall not divert personnel from their prescribed post duties without the prior approval of the COR. In instances where verbal deviation approval is given by the COR, all pertinent facts concerning the deviation shall be recorded in an incident report and forwarded to the COR within three (3) hours of the approval. Diversions resulting from emergency conditions shall be reported to the COR in an incident report within three hours of the diversion. •C.9.2.6 The CO will direct these changes through a written modification to the contract or task order. •C.9.2.7 The Contractor may be financially liable for accepting or implementing changes by anyone other than the CO; therefore, the Contractor shall be responsible for verifying with the CO whether the Contractor should provide any requested changes pending issuance of a contract or Task Order modification. •C.9.3 Typical Duties •C.9.3.1 Work Hours. The Contractor shall provide, operate, manage, and maintain a uniformed protective security force 24 hours a day, seven days a week, for the physical protection of the DOT Headquarters (HQ) Complex in Washington, D.C. and the Federal Aviation Administration Buildings, Washington, D.C in accordance with Exhibit 1, "Post Hours Summary." The Contractor shall provide fixed guard posts, roving patrol and supervisors to protect the following properties: •· U.S. Department of Transportation, Southeast Federal Center, 1200 New Jersey Avenue, SE, Washington, D.C. 20590. •· Federal Aviation Administration, Orville Wright Building, 800 Independence Avenue, SW, Washington, D.C. 20591. •· Federal Aviation Administration, Wilbur Wright Building, 600 Independence Avenue, SW, Washington, D.C. 20591 •C.9.3.2 Of major importance within this area of responsibility is the need for highly qualified, highly skilled personnel working interchangeably within and between all DOT facilities, and providing daily deterrent against unauthorized, illegal, or potentially life-threatening activities directed toward DOT employees, visitors, information, programs, resources, and property. The Contractor shall provide the required number of PSOs and supervisors to properly perform the specific duties outlined in the General Orders, Post Orders and Special Orders for each post. No post shall ever be left unattended without prior authorization from the Contracting Officer's Representative (COR). •C.9.3.3 PSOs perform a variety of security-related duties, depending on the type of posts assigned. Each post will have the Post Orders and an Officer's Duty Book. •C.9.3.4 No employee of the Contractor shall provide more than 12 hours of combined service on any one or multiple contracts administered by DOT in any 24-hour period, unless there is an eight (8) hour non-duty period between work periods or granted an exception by the COR. •C.9.3.5 PSOs must be thoroughly familiar with the Post Orders at their assigned posts. Under no circumstance should any PSO neglect his/her assigned duties in order to familiarize him/herself with Post Orders. •C.9.3.6 Off-going PSOs shall provide a brief to on-coming PSOs of the recent, continuing, or anticipated events and occurrences for the post. •C.9.3.7 PSOs shall be responsible for maintaining logs, reports, and files of all incidents and occurrences encountered during their tour of duty. PSOs will perform their duties in a professional manner, with the PSOs responsible for observing the environment, and, when necessary, questioning those persons whose activities arouse suspicion. •C.9.3.8 PSOs shall be knowledgeable of the location and use of the nearest first aid kit, fire extinguisher, AED, fire alarm, emergency exit, and duress alarm (if any), and shall be ready, willing, and able to use them as necessary and as required by the Post Orders. •C.9.3.9 Each PSO shall be familiar with each tenant organization's name and the locations within the facility of the most commonly sought-after offices or locations, such as service offices, restrooms, elevators, entrances and exits, retail spaces, and parking areas, and shall provide that information to facility tenants and visitors upon inquiry. •C.9.3.10 Personal Escort Duties. PSOs shall provide a personal escort for designated personnel, visitors, etc., when directed to do so by the COR to mitigate particular threats to the personal safety of these individuals or as a courtesy. Generally, this will include, but not be limited to, such things as escorting from one room to another, one floor to another, from the facility to the garage or other DOT parking areas. •C.9.3.11 Flags. The Contractor shall raise and lower the United States Flags (and other flags as authorized) at the locations and times required by the Post Orders or as directed by the COR. No deviations are permitted unless authorized. •C.9.4 Access Control Posts •C.9.4.1 The purpose of access control is to allow only authorized individuals, vehicles, and items, as defined by facility policy and post orders, to pass into the DOT facilities. PSOs shall prevent, discover, delay, and detain persons attempting to gain unauthorized access to property or personnel. PSOs shall report all such incidents in accordance with established procedures as detailed in the Post Orders. •C.9.4.2 When required by the Post Orders, PSOs shall control individuals attempting to gain access to the facility by verifying identification. •C.9.4.3 When required by the Post Orders, PSOs shall control vehicular access to the facility by verifying identification of all vehicle occupants. •C.9.4.4 When required by the Post Orders, PSOs shall control deliveries to the facility by verifying identification, bill of ladling, manifest, and cargo. •C.9.5 Visitor Processing Posts •C.9.5.1 PSOs shall process visitors as directed in the Post Orders by verifying visitors' identification, contacting agency sponsors or escorts, issuing visitor passes, entering and maintaining data on visitor logs or automated visitor data base programs, and ensuring visitors are subject to appropriate personnel and package screening. •C.9.6 Screening Posts •C.9.6.1 PSOs will be responsible for operating all security equipment on post, such as X-ray machines and metal detectors. No PSO shall work on any post containing security equipment without prior training on that specific equipment. •C.9.6.2 PSOs shall perform package inspections when and as directed by the Post Orders, or as directed by the COR in the event of an emergency or an elevated security posture. The Post Orders will describe the type of inspection required. PSOs may conduct these inspections using automated technology; by manual tactile techniques, such as touching and feeling, or by visual surveillance. PSOs shall deny admittance to those persons refusing to submit to a voluntary inspection, except for those persons exempted by specific Government directive. •C.9.6.3 PSOs will conduct and document performance tests of security equipment as directed in the Post Orders. Conduct of these performance tests may be daily, weekly, or monthly on security equipment such as walk-through and hand-held metal detectors, x-ray machines, under-carriage inspection systems, active traffic barriers, and other automated security devices. •C.9.7 Patrol & Response Posts •C.9.7.1 PSOs shall conduct patrols in accordance with routes and schedules established in the Post Orders and shall observe, detect, report, and respond to all suspected or apparent security violations. Roving patrol PSOs will serve as the first responder (awareness level) to all security alarms and emergencies occurring within the area of assignment. •C.9.7.2 PSOs shall adhere to the patrol schedule as outlined in the post orders or as directed by the COR. •C.9.7.3 Immediately reporting, in accordance with procedures in the Post Orders, any problems incidents, violations, etc., immediately taking corrective action, securing the area (if necessary), and documenting the incident. •C.9.7.4 Reporting, in accordance with procedures in the Post Orders, potentially hazardous conditions and items in need of repair, including inoperative lights, leaky faucets, toilet stoppages, broken or slippery floor surfaces, etc. •C.9.8 Security Operations Center •C.9.8.1 PSOs assigned to Security Operations Center Posts serve as the central point for all security operations and communications of the facility, as well as operate and monitor security and safety systems. This post also serves as the emergency contact for local first responders (fire, police, and emergency medical personnel). •C.9.8.2 Two supervisors at DOT HQ shall be stationed at the Security Operations Center to monitor the security systems 24/7x365. One officer shall be stationed at each of the FAA headquarters buildings security consoles to monitor security systems 24/7x365. The Government shall conduct tests; complete inspections; perform preventive maintenance and repairs to the security systems to ensure all equipment is operating to desired specifications. •C.9.9 Traffic Control •C.9.9.1 When required by the Post Orders, PSOs will direct traffic (vehicular and pedestrian), control parking, and observe the environment for suspicious vehicles or persons. PSOs may operate traffic control points and identify, delay, and detain all suspicious vehicles and personnel as necessary to maintain a level of security sufficient to ensure the safety and protection of all personnel, property, and resources within the facility. •C.9.10 Receipt, Use and Safeguarding of Keys •C.9.10.1 Based on the Post Orders and coordination with the COR, PSOs will be responsible for receiving and using keys and access control devices (i.e., "key cards," lock combinations) issued for the security forces' use. PSOs shall safeguard and secure keys and access control devices as sensitive assets. All keys and access control devices are the property of the Government and returned to the issuing agency at the termination of the contract or when no longer needed for the performance of the contract. The contractor will account for all keys and access control media on each shift. •C.9.10.2 PSOs shall not remove the keys and other access control devices from the facility premises unless specifically authorized by the COR. The Contractor shall immediately report to DOT any instance of missing, lost, unusable, or stolen keys or access control devices. The Contractor will be responsible for costs associated with the replacement of all lost keys, PIV Cards, and other access control devices or media. •C.9.10.3 Control, Issuance and Storage of Emergency Special Keys. PSOs shall receive, issue, and account for all emergency special keys to the DOT offices, entry doors, gates, etc., as directed by the COR. •C.9.11 Security and Safety Systems •C.9.11.1 PSOs shall monitor and operate facility fire alarm, environmental and intrusion detection systems, closed circuit television systems, automated access control systems, package and personnel screening systems, communications systems, and other protection devices or facility equipment located on or near the post, in accordance with the Post Orders. •C.9.11.2 When an alarm sounds, the PSO shall immediately report and record the incident as required by the Post Orders. PSOs shall be dispatched and arrive at alarm sites within three minutes of the alarm sounding. The officer shall secure the area and be responsible for detaining any person or persons attempting to gain unauthorized access to the facility. Officers shall be capable of communicating with the Security Operations Center so that appropriate authorities (FPS, etc.) may be contacted immediately if required. The Government reserves the right to test the Contractor's response to intrusion alarms during the term of the contract without prior notice. •C.9.11.3 PSOs shall not disengage, shut off, remove, reposition, obstruct, or in any way interfere with the Government video surveillance equipment. •C.9.11.4 PSOs shall immediately notify their supervisor and the COR if any of the systems under their control malfunction, fail, or otherwise need maintenance. All equipment deficiencies, malfunctions and failures will be documented in the Daily Status Report. •C.9.11.5 During emergencies, PSOs may have the requirement to perform simple emergency related functions that activate or deactivate facility systems, such as heating/ventilation/air conditioning systems; circuit breakers/switches; and plumbing valves/switches, as prescribed in the Post Orders. •C.9.11.6 2 The Contractor shall monitor and respond to fire or other building equipment alarm systems. PSOs shall be dispatched and arrive at alarm sites within three minutes of the alarm sounding. PSOs shall be capable of communicating with the Command Center so that appropriate authorities (fire department, maintenance, law enforcement, etc.) may be contacted immediately if required. Officers shall take necessary and appropriate (contact SOC, 911, MPD, Fire and Rescue) action in the event of fire or other emergency. They shall assist in evacuating personnel, extinguishing fire, and assisting with other tasks as needed. The Government reserves the right to test the Contractor's response to fire alarms during the term of the contract without prior notice. •C.9.12 Rules and Regulations Governing Conduct on Federal Property •C.9.12.1 PSOs will monitor and observe facility occupants and visitors for compliance with the Federal Facility Management Regulations (41 CFR 102-74) and the facility's posted rules and regulations. PSOs shall also identify, report, delay, or detain those persons who violate the rules and regulations as appropriate and in accordance with the Post Orders. •C.9.13 Physical Security, Law, and Order •C.9.13.1 PSOs shall maintain physical security, law and order as prescribed by statute, regulation, and Post Orders. PSOs are responsible for detecting, delaying, detaining, and/or apprehending persons attempting to gain unauthorized access to Government property or otherwise violating laws, rules, and regulations. •C.9.14 Hazardous Conditions •C.9.14.1 In accordance with procedures in the Post Orders, PSOs shall immediately report all potentially hazardous conditions and items in need of repair, such as inoperative lights, locks, security hardware, leaky faucets, toilet stoppages, broken or slippery floor surfaces and blocked emergency routes or exits. •C.9.14.2 PSOs must remain alert to observe and provide emergency response to a variety of hazards. Upon witnessing or discovery of the release of a hazardous substance or the occurrence of a hazardous condition, PSOs must prepare to activate alarms, notify appropriate authorities, and control access to hazardous zones from a remote area or safe distance. •C.9.15 Response to Injury or Illness •C.9.15.1 PSOs shall summon professional assistance in accordance with procedures in the Post Orders in the event of injury or illness to Government employees or others while in the facility or on the grounds. •C.9.16 Response to Active Shooter •C.9.16.1 PSO will respond to active shooter events in accordance with site specific established procedures. •C.9.17 Additional Duties •C.9.17.1 PSOs shall turn off unnecessary lights; check safes and security containers, close doors, gates and other facility access points; and perform any other additional duties as prescribed in the Post Orders. •C.9.17.2 PSOs shall not perform duties ordinarily conducted by janitors, facility maintenance staff, delivery persons, receiving officials, or mechanics. •C.9.18 Reports, Records, and Testimony •C.9.18.1 PSOs shall prepare and maintain required reports in accordance with the Post Orders regarding security-related issues, such as accidents, fires, bomb threats, unusual incidents unlawful acts, and provide these reports to those officials specified by the COR. The Contractor shall retrieve prohibited items and prohibited items reports from each post and submit these reports to the COR within 12 hours of notification of the incident or offense. All reports, initial notification emails and DHS 3155 are official records. Accuracy, grammar and content must always be professional. •C.9.18.2 While on duty, PSOs shall verbally report threatening circumstances and potentially threatening activities they observe to the SOC and to the COR. Whenever possible, PSOs should report a serious or potentially serious problem before responding so that they may receive all necessary backup and support to lessen or eliminate the potential threat. •C.9.18.3 PSOs may receive a requirement to testify in various judicial proceedings on behalf of the Government. PSOs shall coordinate all contract-related court appearances with the COR. Contract-related court testimony on behalf of the Government shall take priority over all other Contractor-scheduled duties. •C.9.18.4 PSOs required to make a court appearance shall receive remuneration from the Contractor at the same hourly rate they would earn while on duty, and in turn, the Government shall remunerate the Contractor. •C.9.18.5 The Contractor may submit a request for equitable adjustment for the actual hours the PSO spent at court (including transit times from the duty station to the court), whether or not the PSO testified. •C.9.18.6 Unless otherwise required by the COR, contract employees scheduled to testify on behalf of the Government shall appear for court testimony in full uniform, but without weapons or firearms. •C.9.18.7 The Contractor shall provide qualified contract PSOs to fulfill post requirements affected by contract employees testifying on behalf of the Government. •C.9.19 Civil Disturbances •C.9.19.1 PSOs shall perform other functions that may be necessary in the event of situations or occurrences such as civil disturbances, attempts to commit espionage, sabotage, or other criminal acts adversely affecting the security or safety of the Government, its employees, property, and the general public lawfully in facilities or on the grounds under the control of the Government. •C.9.20 Emergencies •C.9.20.1 In case of an emergency condition requiring immediate attention, the Contractor's on-site supervisor shall take action at the direction of or in coordination with the COR, to appropriately secure posts in accordance with Post Orders and divert uniformed personnel from their normal assigned duties to meet the condition and summon appropriate assistance as required in the Occupant Emergency Plan. •C.9.20.2 The Contractor shall immediately notify the COR of action taken, and shall immediately contact the FPS MegaCenter to report the same information. •C.9.20.3 There shall be no additional cost charged the Government for the diversion, and there shall be no penalty to the Contractor for the normal daily work not completed and otherwise scheduled. PSOs shall report incidents of this nature in accordance with procedures outlined in the Officer's Duty Book. Upon resolution of the situation, contract employees should return to their assigned posts and duties. •C.9.21 Primary Security Responses •C.9.21.1 In some situations, PSOs may have to act independently as the primary security response until law enforcement assistance arrives. •C.9.22 Agency Protection PSO Post Arrival & Departure •C.9.22.1 Guard Mount. All PSO personnel will attend a guard mount. PSOs will be inspected and accounted for by a supervisor. PSOs will receive a briefing covering security alerts, banning orders, events, and "special" shift instructions at a minimum. All Contractor personnel will be in complete uniform for the briefing. Guard mount will be a minimum of 15 minutes in duration. •C.9.23 Use of DHS Form 139 •C.9.23.1 The Contractor's employees shall sign-in on DHS Form 139 using their name when reporting for work and shall sign-out when leaving using the DHS Form 139 (Exhibit 6). PSOs who patrol between facilities will sign in and out at each facility visited as directed by the Post Orders. The Government shall specify the on-site registration points and the Contractor must use those points for this purpose. Contract employees working on TAS/ posts will record "TAS/ " in the "Post" column. Relief PSOs shall sign in and out at each post visited as directed by the Post Orders. •C.9.23.2 Contract employees must complete each successively lower line on the DHS Form139 in chronological order without exception; leaving no lines blank among signatures in any period and using no more than one line to enter a calendar date for separating individual workdays. •C.9.23.3 Erasures, obliterations, superimposed or double entries of any type on any one line are unacceptable and the Contractor will not receive credit for payment purposes. If errors in signatures, times, post numbers, or duty status occur on the DHS Form139, the contract employee should draw a single line through the entire line on which such mistakes appear and use the next line immediately below (or following on subsequent sheets) to record all information in the correct manner. The Contractor must attach a detailed memorandum of explanation to each DHS Form 139 containing erroneous entries describing all mistakes made with the applicable valid lines of information, and for reporting the reasons for those mistakes. •C.9.23.4 Contractor will retrieve the DHS Form 139 from each post and submit the reports for the previous week to the COR every Monday by 10:00 am or as otherwise directed by the COR. •C.10 Conduct of Contractor Personnel •C.10.1 General Information •C.10.1.1 The Contractor shall be responsible for maintaining satisfactory standards of employee competency, conduct, appearance, and integrity, and shall be responsible for taking disciplinary action with respect to his employees as may be necessary. •C.10.1.2 Each contractor employee is expected to adhere to standards of behavior that reflect credit on himself, his employer, and the Federal Government. The CO and COR have the authority to cause the re-training (at the Contractor's expense), suspension, or removal of any contractor employee from the contract who does not meet and adhere to the Standards of Conduct as required in this contract and the SMART BOOK. •C.10.1.3 The Contractor is also responsible for ensuring their employees conform to acceptable standards of conduct. The following actions, behaviors, or conditions are cause for immediate removal from performing on the contract: Disturbing papers on desks, opening desk drawers or cabinets, or disturbing personal property located in work spaces Government equipment (i.e. computers, telephones, etc.) except as authorized by this contract and the post orders. Violations of the Federal Management Regulations Subpart C, Conduct on Federal Property (41 CFR 102-74). Using personal electronic equipment such as cellular phones, computers, personal digital assistants, electronic games, audio or video equipment, televisions, etc. while on duty. Using or possessing personal reading materials (newspapers, magazines, books), engaging in academic studies, or playing games (cards, puzzles, etc.) while on duty. Falsification or unlawful concealment, removal, mutilation, or destruction of any official documents or records, or concealment of material facts by willful omissions from official documents or records. Immoral or disorderly conduct, use of abusive or offensive language, or quarreling. Intimidation by words or actions, or fighting. Participating in disruptive activities, which interfere with the normal and efficient operations of the Government. Theft, vandalism, immoral conduct, or any criminal actions. Selling, consuming, or being under the influence of intoxicants, drugs, or substances, which produce similar effects; failure to pass drug screening test. Improper use of official authority or credentials. Unauthorized use of communications equipment or Government property. Violation of security procedures, Post Orders, memoranda, regulations, or other directives. Failure to cooperate with Government officials or local law enforcement authorities during an official investigation. Insubordination towards a Government official. Failing to demonstrate courtesy and good manners toward building occupants, Federal officials, and the general public. Not displaying a respectful and helpful attitude. Unauthorized use of Government property inclusive of communication equipment, phones or radios, credit cards, travel vouchers or automobiles. The Contractor shall pay for any unauthorized telephone calls or use of credit cards. Violators shall be subject to criminal prosecution. Conducting personal affairs during official time including entering into business arrangements or giving legal advice to persons while on government property. Entertaining, socializing with visitors, building tenants, friends and family members, or other PSOs while they are on site Recommending an attorney or medical practitioner for any matter or incident involving actions occurring on government property, or granting special favors to agency employees, family members, and their friends. Disclosing any official information or making any news or press releases. Engaging in audacious or demeaning discussions concerning Government internal matters, policies, grievances, legal issues, or personalities; or financial, personal, or family matters with building occupants, family members, the public, or any known associate of the above. Disclosure of any information involving duty assignment(s), security equipment, practices, procedures, operations, or other security related issue shall require the expressed approval of the COR. Neglecting duties by sleeping while on duty, failing to devote full time and attention to assigned duties, engaging in lengthy conversation with employees or guests resulting in distraction from duties, unreasonably delaying or failing to carry out assigned tasks, and refusing to render assistance or cooperate in upholding the integrity of the work site security, or any other act, that constitutes neglect of duties. Violating security procedures or regulations. Unauthorized post abandonment. Not remaining on duty until properly relieved. Deserting a duty post. Violating or permitting others to violate agency parking procedures or regulations. Gambling or unlawfully wagering or promoting gambling. Knowingly associating with persons known to be convicted felons or persons known to be connected with criminal activities. (This does not apply to immediate family members). Accepting or soliciting gifts, favors, or anything of value in connection with official duties. Displaying unethical or improper use of uniform, uniform badge and/or other Government identification for other than official business while on or off duty. Knowingly giving false or misleading statements or concealing material facts in connection with official reports, any records, investigations, or other proceedings. Knowingly making false statement(s) about other contractor employees/officials, Government employees, or the general public. Involvement in any form of discrimination or sexual harassment of other contractor employees, Government employees or members of the general public as prescribed by law. Failing or delaying (without justifiable cause) to carry out a proper order of a supervisor or other official having authority to give such orders. Eating, smoking, drinking at the duty station, or taking breaks in any location except those designated as authorized break areas as determined by the COR. Employment, with or without compensation, by any foreign government, firm, corporation, or individual that is either controlled or managed by any foreign government. Employment as a Government or contractor employee of Government, or any other position that would constitute a real or apparent conflict of interest. Engaging in political or private fundraising while on duty Misuse of issued weapons or the carrying of any non-issued weapons, as defined by Federal, State, or local law in the jurisdiction where the violation occurs. •C.10.1.4 All contractor personnel are expected to behave courteously and professionally toward all persons encountered in the performance of contract related duties, including Federal employees, building tenants, and the general public. The CO or COR may require re-training, suspension, or dismissal of any contractor employee deemed careless, incompetent, insubordinate, unsuitable, or otherwise objectionable during the performance of duties associated with this contract. •C.10.1.5 The CO will make all determinations regarding the removal of any employee from any or all locations serviced by this contract. In the event of a dispute, the CO will make the final determination. Specific reasons for removal of an employee will be provided to the Contractor in writing. •C.10.1.6 The Government shall not be responsible for any additional costs borne by the Contractor in connection with removed personnel. •C.10.2 Reporting Adverse Information •C.10.2.1 General Information •C.10.2.1.1 The Contractor will immediately report any adverse information (e.g. that may impact employment suitability, performance suitability, or security ) coming to their attention concerning contract employees to the COR within 12 hours. The Contractor should not make reports based on rumor, innuendo personal feelings. The subsequent termination of employment of an employee does not obviate the requirement to submit this report. The report shall include the employees' name and social security number, along with the adverse information. •C.10.2.1.2 If at any time a Contractor employee has a disqualifying event under Lautenberg, the Contractor shall notify the COR and immediately remove the individual from work under the contract. •C.10.2.2 Notification of Arrest •C.10.2.2.1 PSOs and Key Personnel working under this contract shall notify the Contractor within 12 (twelve) hours of their arrest. The Contractor will notify the COR within 12 hours of the employee's notification. •C.10.2.2.2 Failure of the employee to provide notification to the Contractor may result in a request of removal from this contract. •C.10.3 Government Directed Removal of Contractor Employees •C.10.3.1 The COR may recommend to the CO that the CO direct the Contractor to remove any employee from any or all locations where the Contractor has contracts with the DOT if the employee is not maintaining satisfactory performance in accordance with the contract or the SMART BOOK. •C.10.3.2 The CO may direct the removal of any employee for a disqualification for employment suitability, performance suitability, or security reasons, or found unfit for performing security duties during his/her tour of duty, or arrest or failure to make notification of arrest •C.10.3.3 The CO may direct the removal of contract employees from the contract for misuse, willful damage, or willful destruction of Government property. The contract employee may face further penalties as deemed necessary by the Government. •C.10.3.4 In the event of a dispute by the Contractor of the directed removal, the CO will make the final determination. •C.10.3.5 The CO will provide specific reasons for removal of an employee to the Contractor in writing. •C.10.4 Contract Employee Reinstatements •C.10.4.1 When the Government takes action that may impact upon the suitability or work fitness status of a contract employee, the Contractor may appeal the decision to the CO. •C.10.4.2 The Contractor may appeal to a supervisory level above the CO. •C.10.4.3 The Contractor will receive a written appeal decision with a brief explanation of the decision to uphold or reverse the CO's decision. •C.10.4.4 While the appeal is under consideration, the employee shall not work under this Contract. •C.11 Key Personnel •C.11.1 General Information •C.11.1.1 Under this contract the Government designates the positions of Project Manager, Deputy Project Manager, Facility Commander, Supervisors and Trainers as key personnel. Offeror's shall submit a Key Personnel Resume as part of their proposal. Resumes shall clearly detail the individual's qualifications and demonstrate that the proposed Key Personnel meet the requirements listed in this section. •C.11.1.2 The CO and COR must approve in writing the proposed Key Personnel prior to his/her assignment under this contract. The Contractor shall not replace any of the Key Personnel without submitting a key Personnel Resume to the CO for approval. The CO and COR have the right to request the replacement of key personnel. •C.11.1.3 Key personnel must carry a Contractor provided smart phone and have a Contractor provided email address. The smart phone must be capable of sending and receiving cellular phone calls, email and text messages. •C.11.2 Project Manager •C.11.2.1 The Contractor shall furnish a Project Manager who meets the qualifications set forth herein. These requirements shall also apply to all employees who are substitutes for this position. The Contractor shall submit a Key Personnel Resume clearly detailing the individual's qualifications; demonstrating the proposed PM meets the requirements listed here. If the proposed PM does not meet the requirements, the Contractor shall attach a written waiver request citing both the areas where the proposed PM does not meet the requirements and a statement by the Contractor explaining why the Contractor considers the proposed PM to be qualified to hold the position. Waiver requests must adequately demonstrate the proposed PM possesses the ability to effectively manage an armed security contract of the size and scope described herein. The CO must approve the proposed PM prior to their assignment under this contract. •C.11.2.2 The Project Manager (PM) position requires a minimum of five years of specialized experience. Specialized experience includes: supervisory experience in law enforcement or a security related field and project development and implementation from inspection to deployment; expertise in the management and control of budgets and resources using complex reporting mechanisms; and demonstrated capability in managing multi-task contracts or subcontracts of various types and complexity. •C.11.2.3 The PM must have a Bachelor's or Master's Degree with a major in any field of study, or have substantial and credible law enforcement, military or business management experience that demonstrates the individual's capacity to effectively manage a security force of the size and scope as described in this SOW. •C.11.2.4 The PM shall have complete authority to act for the Contractor during the term of the contract. The PM shall have the authority to accept notices of deductions, inspection reports, and all correspondence on behalf of the Contractor. The PM will have the overall responsibility for implementing the Contractor's quality control plan and is responsible for ensuring that the Contractor's work force complies with contract requirements. •C.11.2.5 The PM shall be available within 30 minutes by telephone or in person to discuss problem areas Monday through Friday between 0600-1400. After duty hours or on weekends and holidays, the PM shall be available within two hours. •C.11.2.6 The Contractor shall provide to the CO and COR the name, telephone number, cellular phone number), facsimile number and e-mail address of the PM by the date of the first meeting after award of the contract. •C.11.2.7 The Project Manager shall respond to emergencies or critical situations during schedule work hours; and make notification to the COR within 10 minutes.; and be on the site within one hour of the call being placed by the Government. The duties of the Project Manager shall not be performed by uniformed employees performing work as a Facility Commander, Shift Supervisor, or PSO under the terms of this contract or any other security service contract except during an emergency and with authorization of the COR for each exemption requested. •C.11.2.8 Project Manager Duties shall include managing all required services; communicating with the Government; monitoring Supervisors; keeping personnel informed of and trained in all aspects of their positions, tasks, and duties; planning and scheduling all work requirements and training; preparing reports; establishing and maintaining records; and ensuring quality control. •C.11.2.9 The Project Manager shall perform Quality Control Inspections on all shifts and maintain frequent liaison with the COR of this contract. The PM shall attend security performance meetings with the COR. PM inspections are independent of the Quality Control Inspections conducted in accordance with the submitted Quality Control Plan. •C.11.2.10 Monthly Status Report. The Project Manager shall prepare a monthly status report and submit it to the COR. The report shall identify significant issues, problems, or concerns related to the performance or administration of the contract. The report shall include statistics on the suitability and stability of the work force (i.e., absenteeism, turnover rates, and behavior infractions), training certification and licensing accomplished duringthe month, summary of incidents, injuries reported, etc. •C.11.2.11 Daily Status Report. The Project manager shall prepare a Daily Status Report consisting of a summary of events from the previous day including Security Incidents, Safety Incidents, Facility Incidents, Daily Events, Badge Inventory and Equipment Issues. The report will be submitted to the COR NLT 8:00 AM daily Monday - Friday. Holidays and Weekends will be submitted on the next business day. •C.11.2.12 Project Manager shall wear appropriate business attire (dress trousers, blazer, dress shirt and tie or a suit including tie) while performing their duties. •C.11.3 Deputy Project Manager •C.11.3.1 The Deputy Project Manager (DPM) shall meet the same qualification requirements as the Project Manager and have the same authority as the PM in his absence. The DPM shall have complete authority to act for the Contractor during the term of the contract. The DPM shall have the authority to accept notices of deductions, inspection reports, and all correspondence on behalf of the Contractor. The DPM will have the overall responsibility for implementing, monitoring, and upgrading the Contractor's quality control plan and is responsible for ensuring that the Contractor's work force complies with the contract requirements. •C.11.3.2 The duties of the Deputy Project Manager shall not be performed by uniformed employees performing work as a Facility Commander, Shift Supervisor, or PSO under the terms of this contract or any other security service contract except during an emergency situation and with authorization of the COR for each exemption requested. •C.11.3.3 Deputy Project Manager shall wear appropriate business attire (dress trousers, blazer, dress shirt and tie or a suit including tie) while performing his/her duties. •C.11.4 Facility Commander •C.11.4.1 The term "Facility Commander" means a person designated in writing by the Contractor who has authority to act for the Contractor on a day-by-day basis in the absence of the PM or DPM. The Facility Commander is responsible for the general supervision of all shifts of Contractor personnel assigned to a specific headquarters building under this Contract. The Contractor will designate appropriately, qualified personnel to perform this first-line supervisory function. All supervisors (including the Facility Commander) will be approved by the COR prior to performing supervisory functions. •C.11.4.2 Facility Commanders must possess a minimum of five years' experience in law enforcement; or five years' experience in a security related field; or a combination of the two. Three years of that experience must have been in a supervisory position. The Facility Commander must possess two years of college or equivalency. •C.11.4.3 Facility Commanders must be certified as FPS A-9 PSO. The Facility Commanders must attend a Contractor provided and COR approved supervisory training class. •C.11.4.4 The Contractor shall provide Facility Commanders who shall oversee performance at their assigned building, Monday through Friday, excluding Federal holidays. They shall be the senior Contractor representative at their assigned building and ensure proper contract execution. Should the Contractor not provide the minimum number of Facility Commander man-hours, deductions may be made. •C.11.5 Supervisors •C.11.5.1 Supervisors shall not simultaneously perform the duties of supervisor and productive PSO. Supervisors shall not provide relief breaks to productive security officers at any time while they are acting in a supervisory capacity. •C.11.5.2 The Contractor shall provide the level of supervision necessary to ensure productive PSOs: Are properly trained Perform all duties as specified in accordance with the contract and Post Orders for the security post assigned Are properly uniformed and present a neat and professional appearance as referenced in the Security Manual and Resource Tool (SMART BOOK) Are thoroughly knowledgeable about their duties and demonstrate the ability to act effectively during emergencies or other unusual situations; Possess all necessary permits, CPR and first aid certifications, credentials, etc., as required by the contract or by local or state law. •C.11.5.3 The CO and COR have the right to request the replacement of a supervisor that does not meet performance standard expectations. •C.12 Operations •C.12.1 Work Site •C.12.1.1 Schedule •C.12.1.1.1 The Contractor shall be responsible for scheduling all work and notifying PSOs of their work schedules in a manner consistent with effective contract management. When requested by the CO or COR, the Contractor shall furnish a copy of the most current schedule to the Government three days before start of the work schedule. Emergency changes to work schedules, occasioned by unexpected employee absences, will be made as they occur. The Project Manager, Facility Commanders, or Shift Supervisors may post such changes. •C.12.1.1.2 No PSO shall leave his/her post until properly relieved. If a post is operational during specified hours, the last PSO shall leave at the end of the post's duty hours only after properly securing the post and accounting for all post equipment. •C.12.1.1.3 Tour of Duty. All PSOs shall begin work promptly at the start of their tour of duty and shall remain on the job until the end of their full tour of duty except for authorized breaks. PSOs shall not leave their posts during the post operating hours unless properly relieved. No Contractor employee shall assume contract duties unless he/she has been in a non-working status for a minimum of eight hours prior to reporting for duty under this contract. No employee of the Contractor shall provide more than 12 consecutive hours of duty under this contract. These limitations may be waived by the COR in emergency situations which are beyond the control of the Contractor (i.e., weather conditions which prevent the next shift from getting to the building, civil disturbances, or acts of terrorism). A written confirmation of waiver shall be obtained for each occurrence from the COR. •C.12.1.1.4 Guard Mount. The minimum acceptable duration of guard mount is 15 minutes. Guard mount will be conducted at an established time prior to each shift change. All PSOs will be in full uniform for guard mount. •C.12.1.1.5 Failure to Provide Productive Labor and Supervisory Man-Hours. In the event the Contractor, for any reason whatsoever fails to adhere to the terms and conditions of this contract, to include providing the required coverage, productive labor and supervision for each post, the cost will be deducted from the invoice for the period. •C.12.1.2 Breaks •C.12.1.2.1 Contractor shall ensure continuous coverage at all posts included in Exhibit 1. The contractor is responsible for complying with all applicable federal, state and local laws regarding employees' breaks and relief. •C.12.1.2.2 All relief officers must be equally skilled and trained in the operation of the post as the officer they are providing relief. On-duty rovers shall not be used to provide relief. •C.12.1.2.3 A separate sign-in/sign-out log shall be used for the relief PSO to sign in and out of each post for all relief breaks. •C.12.1.2.4 The costs to cover relief and breaks for the productive PSOs must be included in the offering price, as they will not be itemized or paid for separately by the Government. •C.12.2 Compliance •C.12.2.1 The Contractor is responsible for compliance with all workplace regulations, including but not limited to OSHA regulations. •C.12.3 Labor Category •C.12.3.1 The Contractor may only utilize DOL category Guard II PSOs to perform services under this contract. All category Guard II PSOs must meet all FPS firearms qualification requirements. •C.12.4 Contract Effort Required •C.12.4.1 Productive Hours •C.12.4.1.1 Exhibit 1 of the SOW provides the basis for the estimated quantities of PSO coverage included under this contract. will come from actual requirements and will set forth a ceiling price. and make hours. •C.12.4.1.2 The manpower requirements for PSOs are the minimum productive man hours determined by the Government as essential to perform the work required by this contract. The Contractor is cautioned that the minimum number of man-hours identified in the contract are only the minimum required personnel needed to maintain a presence and do not reflect the actual number of personnel needed to accomplish all the requirements of this contract. The Contractor shall be responsible for assigning sufficient additional personnel as necessary to accomplish all the requirements in the SOW. •C.12.4.1.3 Productive Work Hours are defined as the actual working time of the Contractor employees performing security duties as specified in this contract. These hours do not include guard mount, relief periods, meals, or other similar absences from assigned posts and duties. "Productive Man-hours" shall include only the actual working time of employees performing services as specified on the individual Guard Post Assignment Record (GSA Form 2580). The specific duties and hours of each post by shifts are described in the Security Post Orders. The duty hours of posts are subject to change. Should the Contractor fail to provide the specified number of minimum productive man-hours, deductions may be made at the fully loaded bill rate specified in Appendix 1. •C.12.4.1.4 PSO services are required 24 hours a day, seven days a week with actual hours scheduled varying by individual post. However, in case of an emergency it may be necessary to occasionally alter scheduled start and stop times to meet security needs or to request additional officers. The Project Manager shall be notified as far in advance as possible when it is determined that a change in hours will be required. In the event of a Presidential Proclamation, severe weather, or other emergency as determined by a DOT designated official, security services will operate on a holiday schedule. •C.12.4.2 Reserve Security Force •C.12.4.2.1 The Contractor shall maintain at all times an on-call reserve force sufficient to provide all services ordered under the contract (e.g. productive, temporary, ESS, etc. The reserve force shall also ensure sufficient staffing resources for out-of-service training time, sick leave time, military leave time, COOP activation, and vacation time. •C.12.4.2.2 All reserve PSOs shall meet the minimum qualification standards required in this contract before working any post under this contract. •C.12.4.2.3 The Contractor shall not separately price reserve security force positions within the contract's Schedule of Services and Prices. •C.12.4.3 Emergency Security Services •C.12.4.3.1 Occasionally, emergency or special situations may occur that require the Contractor to make immediate changes in operational procedures, processes, plans, patrol/guard deployment, and staffing levels to meet specific situations. During such times, direction will be provided by the Contracting Officer, or COR. When requested by the COR, the Contractor shall coordinate with the DOT Office of Security to assist in fire drills, practice building evacuations, threat drills, and other emergency evacuation procedures. •C.12.4.3.2 During emergencies and special situations, as determined by DOT, the Contractor may be required to produce detailed written reports regarding weather conditions, facility or structural issues, staffing issues, security equipment issues and other situational awareness matters as deemed appropriate by the COR and at intervals as determined by the COR. •C.12.4.3.3 The Contractor shall furnish properly qualified PSOs, management, supervision, and equipment and supplies for sustained emergency surge security force services. Deployments may be in response to large/ small-scale events such as natural disasters, civil disturbances, or other unanticipated events on an as-needed basis. •C.12.4.3.4 The hourly rate for emergency PSO services shall be inclusive of all costs (e.g. travel costs, per diem, lodging, mileage, and vehicles) directly related to or incidental to providing service at locations the Government will specify when ordered. There will be no "phase-in" period for these requirements. •C.12.4.3.5 The requirements ordered under the emergency force service CLIN(s) will be for no more than 120 (one hundred twenty) days of service. Thereafter, provided the Government notifies the Contractor within 30 days before the expiration of the emergency force service task order, any continuing long-term requirements for those same post and locations shall be at the basic hourly rates specified for fixed posts/facilities within the contract. •C.13 Government Provided Property •C.13.1 General Information •C.13.1.1 The Contractor shall use or operate in a responsible manner Government furnished property. The Contractor is solely responsible for the care and accountability of all Government provided equipment in accordance with the terms and conditions of this Contract. •C.13.1.2 The Contractor shall return all Government furnished property, to include identification, equipment, or access materials and media, when the property is no longer necessary for contract performance, at the conclusion of the performance period, or at the direction of the COR. •C.13.1.3 The Contractor will return any expired Government issued identification cards and facility passes within three calendar days of expiration. •C.13.1.4 The Contractor shall return all Government issued identification cards and facility passes for employees who are terminated or no longer assigned to the contract, within two calendar days. •C.13.2 Use of Government Property •C.13.2.1 The Contractor shall use Government property for official Government business only in the performance of this contract. The Contractor or the Contractor's employees shall not use government property in any manner for any personal advantage, business gain, or other personal endeavor. •C.13.2.2 The Contractor shall reimburse the Government for expenses associated with misuse or abuse of Government furnished property or equipment by the Contractor's employees. •C.13.3 Accountability of Government Property •C.13.3.1 All property furnished by the Government under this contract shall remain the property of the Government. Upon termination or conclusion of the contract the Contractor shall render an accounting of all such property that has come into their possession during the course of the contract. The Contractor will acknowledge the receipt of all Government issued property on a Government Property Receipt. •C.13.3.2 If any Government issued identification, equipment, or access materials are not available for return, the Contractor must submit a report to the COR, referencing any control number, the name of individual to whom issued, the last known location and the disposition of the item. •C.13.3.3 The Government shall repair or replace any Government furnished property that incurs damage or loss from improper use or negligence by the Contractor's employees. The Government shall deduct the cost of such repairs or replacement from the Contractor's invoice. The Contractor shall remunerate the Government for expenses associated with the misuse of telephones or other Government furnished office equipment by the Contractor's employees. •C.13.3.4 Unless otherwise specified, the Government is responsible for routine repair and maintenance of Government furnished property. •C.13.3.5 The Contractor is responsible for the timely reporting, as identified herein, to the COR of any property deficiencies or losses. The Contractor shall identify loss or damage to Government furnished property to the COR as soon as possible, but no later than 24 hours after discovery by the Contractor. •C.13.3.6 The Contractor shall provide the COR with an inventory of Government furnished property on a quarterly basis. The inventory shall include all Government furnished equipment, uniforms, and non-expendable supplementary equipment. Inventory reports shall be in writing using a Government form (Exhibit 3) or format approved by the COR. •C.13.4 Safeguarding Government Property •C.13.4.1 The Contractor shall take all reasonable precautions, as directed by the Government, or in the absence of such direction, in accordance with sound industrial practices, to safeguard and protect Government property. •C.13.4.2 Work under this contract may require that contract employees have access to classified, confidential, proprietary, sensitive, personal, business, technical, or financial information (property) belonging to the Government or to other private parties performing or seeking to perform work for the Government. •C.13.4.3 No Contractor employee shall have authorization to read, photocopy, remove, or otherwise appropriate such information for his/her own use or disclose such information to third parties unless specifically authorized in writing by the CO. Violations of this policy may result in Contractual actions up to and including termination for cause. •C.13.4.4 The Government may pursue any contractual or legal remedies at its disposal, if the unauthorized use of the information/property is prosecutable under law. •C.13.5 HSPD-12 Personal Identity Verification (PIV) Cards and HID Access Cards •C.13.5.1 The Contractor should follow the procedures listed below to obtain a PIV card for all personnel assigned to this contract. •C.13.5.1.1 Conduct an initial employment screening to determine whether the prospective employee meets the Contractor's specific hiring requirements and the contract eligibility requirements. •C.13.5.1.2 The Contractor shall present their key personnel to a designated enrollment station for biometric and photo capture upon notification by the COR that the Government will sponsor the individual. PSOs will report to the enrollment stations for photo capture. •C.13.5.1.3 Applicant brings two forms of government identification, one of which has a photo of the applicant. The COR shall have the authority to demand return of the PIV for any contract employee who does not maintain compliance with the contract qualification and certification standards. The Contractor shall return all Government issued identification cards and facility passes for employees who are terminated or no longer assigned to the contract, within two (2) calendar days. •C.13.5.1.4 In instances where an employee requires a new PIV card, due to a name change, Contractor shall contact the COR to initiate action. Employee will be required to provide legal documentation showing official name change. •C.14 Contractor Provided Property •C.14.1 General Information •C.14.1.1 The Contractor shall furnish and maintain in acceptable condition all items of uniform and equipment necessary to perform work required by the contract (including each task order issued under this contract) at no expense to the PSO. •C.14.1.2 The Contractor is solely responsible for the quality and performance of all Contractor provided equipment used in performance of this contract. •C.14.1.3 The Contractor shall provide an inventory of Contractor Provided Property on a quarterly, or as needed basis to the COR on the 10 th calendar day of the month following the conclusion of the quarter. The inventory shall include all Contractor furnished equipment, uniforms, and non-expendable supplementary equipment. •C.14.1.4 The Contractor may have the requirement to furnish some or all of the types of equipment described herein. Current requirements for such equipment are set forth within the related SOW Exhibits. If no current requirements exist, the Government may modify the contract at any time to incorporate emerging requirements. •C.14.2 Communications Equipment •C.14.2.1 The Contractor shall obtain all applicable permits in accordance with Federal Regulations for the operation of radio equipment. The Contractor shall provide a copy of all such permits to the COR prior to the utilization of designated frequencies. The Government may identify the radio frequencies for use by the Contractor. •C.14.2.2 The Contractor must ensure useful availability of all Contractor furnished communications equipment on a continuous basis. The Contractor shall immediately provide fully operational substitute communications equipment in the event that any equipment is temporarily inoperable. •C.14.2.3 The Contractor is required to provide radio surveillance kits (shoulder microphones and earpieces) to preclude others from hearing radio communications. •C.14.3 Vehicles ( The Government requires no vehicles for the performance of this contract) •C.14.4 Firearms, Ammunition, and Less-Than-Lethal Weapons •C.14.4.1 Modifications to firearm mechanisms must comply with manufacturer's specifications and requirements. •C.14.4.2 The Contractor must acquire ammunition from a commercial source. •C.14.4.3 The Contractor shall obtain all applicable permits, licenses, and registrations in accordance with Federal, state, and local laws for the acquisition, carriage, and use of firearms, ammunition, and less-than-lethal weapons. •C.14.4.4 All costs associated with the acquisition and maintenance of firearms, including all license and insurance fees, shall be borne by the Contractor. •C.14.4.5 The Contractor shall acquire and maintain an ample supply of appropriate cleaning products (i.e., cleaning solvents, lubricating oil, rods, brushes, patches, etc.). The Contractor must also provide applicable accessories such as clearing barrels, trigger locks, gun lockers, etc. A PSO can remove his/her weapon from the holster for clearing or cleaning. When terminating duty assignment. •C.14.4.6 Exhibits 14C and 17 specifies the amount and type of 9mm ammunition, including additional rounds for contingency. For those contracts storing weapons on site, the Contractor shall store and secure additional ammunition on-site, periodically rotating old duty ammunition with new ammunition. •C.14.4.6.1 The Contractor shall provide a list of serial numbers of firearms that will be present on the premises to the COR prior to the contract performance date. The Contractor shall keep the list current, documenting and forwarding any changes the COR within one (1) week of the change. •C.14.4.7 The contract employee must carry the same weapon, identified by its serial number, with which they qualify on the firing range. Employees shall not share weapons. •C.14.4.8 DOT requires all PSO's be armed in the performance of their duties and carry three (3) magazines at full capacity and carry their weapon in a "Duty-Ready" manner (magazine in the weapon and a round in the chamber). •C.14.4.9 The contract employees shall inspect his/her issued firearms at the commencement of each tour of duty. Each firearm shall be clean and oiled in accordance with manufacturer specifications regularly to ensure optimum operating condition. •C.14.5 Personal Protective Equipment (PPE) •C.14.5.1 The Contractor is responsible for ensuring the work force meet the requirements of 29 CFR 1910.120. •C.14.5.2 The Contractor shall furnish, stock, distribute, and sustain PPE as identified and required (Exhibit 18) to reduce risks associated with environmental hazards, natural and synthetic toxins, bio-medical hazards, etc. •C.14.5.3 The PSO's shall wear PPE in performance of their duties when doing so complies with an existing facility protocol; a federal, state, or local public health authority recommendation related to the type of duty performed or the locale in which the PSO is performing; or when expressly authorized to do so by the CO or COR. •C.14.6 Uniforms and Grooming •C.14.6.1 As specified in Exhibit 16, the Contractor will have the requirement to furnish all uniform items. The Contractor shall factor the cost of uniform items into the contract price. •C.14.6.2 The Contractor's security force uniforms shall be of a style in general use by large security force or security organizations. The Government reserves the right to review and approve all uniform components. All PSO's performing under this contract shall wear the same style of uniform and maintain a professional and neat appearance at all times during their tour of duty. All uniformed officers will wear a Contractor provided ballistic vest. At a minimum this vest will meet NIJ Level IIA concealable body armor requirements. •C.14.6.3 PSO's shall comply with standards for wear and care of uniform items in accordance with the SMART BOOK and ISC Armed Contract Security Officer Standard. •C.14.6.4 PSO's shall wear their PIV card and shield (badge) on the outermost garment of the PSO's uniform or as otherwise directed by the COR. Lost PIV cards shall be reported to the COR within two business days. •C.14.6.5 Contractors shall grant reasonable accommodations to the religious practices of individual PSO's, without regard to an individual's religious preferences, if the accommodation does not affect the individual's ability to perform required tasks identified in the contract. The COR shall review all reasonable accommodation documentation to ensure that it is complete and in compliance with the ISC Standard and this contract. •C.14.6.6 Accommodations shall be consistent with legal and Constitutional standards and essential mission requirements, especially those affecting the safety of security force and members of the public. An accommodated religious practice shall not suggest government endorsement of any particular faith, shall not reasonably appear to propagate the individual's faith to members of the public, shall not significantly undermine the public's confidence in DOT, shall not create a significant risk to the safety of the PSO or the public, and shall not conflict with mission-essential job task requirements. •C.14.6.7 PSO's may carry objects of religious significance that the individual's faith requires the individual to carry on their person, provided the PSO wears the object discreetly - under the uniform whenever possible - and does not interfere with the wearing of the uniform. •C.14.6.8 Religious headgear shall be consistent with the colors of the duty uniform and shall be no larger than required by an individual's religious requirements. The PSO may have the requirement for the religious headgear to bear the insignia and other distinctive markings of the uniform for ease of emergency identification. •C.14.6.9 Contractors will grant reasonable accommodations to grooming standards - such as haircut and shaving standards. A PSO receiving an accommodation shall nonetheless maintain as neat and professional an appearance as religious requirements permit. Whenever possible, the PSO will wear hair in excess of regulation length under a uniform hat or appropriate religious headgear. •C.14.6.10 Obscene and/or offensive tattoos are not permitted. •C.14.6.11 Piercings shall not interfere with performance of the PSO's job. •C.14.7 Supplementary Equipment •C.14.7.1 PSO's shall not possess any unauthorized supplemental or personal equipment e.g., equipment not issued by the Contractor or required by the contracts). The CO may direct the removal of PSO's found in possession of unauthorized equipment while on post from the contract. •C.15 Quality Control, Quality Assurance, and Performance Evaluations •C.15.1 Quality Control •C.15.1.1 The Contractor's Quality Control Monitors shall conduct inspections in accordance with the Quality Control Plan. Inspections shall be as frequently and as necessary to ensure effective performance by the Contractor. While the Contractor may perform more inspections than required in the Quality Control Plan, in no event shall the Contractor perform fewer inspections than required by that Plan. •C.15.1.2 Under no circumstances shall individuals appointed as Quality Control Monitors serve as uniformed employees or PM /DPM working under this Contract. •C.15.1.3 Quality Control Monitors shall prepare Quality Control Inspection Reports. The reports shall remain on file with the Contractor during the entire contract period and made available to the Government upon request. •C.15.1.4 The Contractor shall provide quarterly reports detailing the results of the Quality Control Inspections to the COR. •C.15.1.5 The Contractor shall brief the COR within 24 hours of any problems or deficiencies noted during an inspection and shall inform the COR of all actions taken or planned to resolve the problem. If the Contractor's performance indicates the need for additional quality control measures, the CO and COR will meet with the Contractor to discuss the Contractor's performance, Quality Control Plan, and any other areas of concern. When possible, the COR shall be notified. •C.15.2 Quality Assurance •C.15.2.1 The Government shall use all methods deemed necessary to ensure theContractor's employees are following the terms of the contract. These methods may include audits of records; audits of security and administrative procedures; surveillance and intrusion tests to evaluate the security force's performance, including the professionalism, courtesy, and knowledge of their assigned duties. •C.15.2.2 All training and qualifying sessions sponsored or provided by the Contractor shall be subject to observation by the CO, COR, or any DOT personnel authorized by the CO without any advance notice to the Contractor. The purpose of such observation is to ensure the Contractor is adhering to the training syllabus and is complying with the stated training requirements defined in this contract. •C.15.2.3 In the event the Government identifies a breach of assigned duty by the Contractor's employee(s) during oversight activities, the CO or COR shall contact the Contractor to discuss the Government's findings and the steps the Contractor will take to correct the problem(s). •C.15.2.4 The Government may take appropriate contractual remedies where the Contractor does not render services in accordance with the provisions of this contact. •C.15.3 Performance Evaluations •C.15.3.1 The CO or COR shall meet with the Contractor (either in person or via teleconference) on a regular basis, but not less than annually to discuss the results of the Government and contractor quality control findings and the overall performance of the contract by the contractor. •C.15.3.2 Through the CO, the COR may request the Contractor take additional steps to improve both the overall performance of the contract and adherence to their submitted plans in accordance with Section 3 (Transition, Training, Quality Control, and COOP Plans). •C.15.3.3 The Government shall consider the Contractor's adherence to their stated plans during annual performance evaluations. Failure by the Contractor to adhere to their stated plans may reflect negatively in the annual performance evaluation and result in the Government taking other contractual remedies. •C.15.3.4 The Government shall formally evaluate, in writing, the Contractor's performance at least once per year. Whenever possible, the Government shall give the Contractor the opportunity to correct any identified problems or deficiencies prior to a written performance evaluation being given. •C.15.3.5 The Contractor shall have the opportunity to respond, in writing, to the findings of the performance evaluation. The CO shall file both the performance evaluation and the Contractor's response in the contract file. Where the Contractor fails to respond in writing to a performance evaluation, the CO shall assume the Contractor's complete concurrence with the findings of the performance evaluation. •C.15.3.6 The Government shall use the performance evaluations as a factor to determine whether to exercise any available option period or as a factor to determine whether to award any future contract(s) to the Contractor. •C.16 Deliverables Item Deliverable* Due to Government ** Reference 1 Transition Plan Included in offeror's proposal C.3.2 2 Training Plan Included in offeror's proposal C.3.3 3 Key Personnel Suitability Packages 10 calendar days after award C.5.3 and C.11 4 Quality Control Plan 15 calendar days after award C.3.4 5 Contingency & Continuity of Operations Plan 15 calendar days after award C.3.5 6 Transition Status Reports Weekly Monday by 10:00 am until all action items closed C.3.2.1 7 Business & Corporate Licenses Prior to PSO's standing post C.4 8 Radio Frequency License 2 Days prior to contract start-up 9 Certification Information 7 calendar days after completion of certification requirement C.7.2.3 10 Training & Qualification Schedule 10 th calendar day of the month, provided one month in advance C.6.2.1 11 Daily Status Report Daily 8:00AM C.11.2.10 12 Monthly Status Report Monthly, 1 st Monday NLT 10:00 AM C.11.2.9 13 DHS 139 Weekly Monday by 10:00 am C.9.23.4 14 DHS 3155s (Offense and Incident Report) Daily as appropriate Monday by 10:00 am C.9.18.1 15 Quarterly Drug Screening Report January 10 April 10 July 10 October 10 C.5.2.4.3 16 Quarterly Inventory Report of Contractor Property January 10 April 10 July 10 October 10 C.14.1.3 17 Quarterly Inventory Report of Government Property January 10 April 10 July 10 October 10 C.13.3.6 18 Quarterly Quality Control Inspection Report January 10 April 10 July 10 October 10 C.15.1.4 19 Notification of Arrest of PSO or Key Personnel 12 hours C.10.2.2 20 Notifications of Terminations and/or Resignations 12 hours to COR C.5.3.5.2 21 Deficiencies or Problems noted during Quality Control Inspections 24 hours C.15.1.5 22 Government Issued Identification & Facility Passes 2 calendar days of · employee termination or resignation · no longer needed for contract performance · end of performance period C.13.1.3 23 Expired Government Issued Identification & Facility Passes 2 calendar days of expiration C.13.1.3 24 Training, Medical, Suitability, Security and Personnel Records to Incoming Contractor 45 calendar days prior to end of performance period C.2.2.2 25 Government Issued Equipment End of Performance Period or When No Longer Needed for Contract Performance C.13 * All items due to Government unless otherwise noted. ** All times are local time zone for COR
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Record: SN04852847-W 20180315/180313231513-16b560d0e4a6f6033a1c93b5d82c919b (fbodaily.com)
Source: FedBizOpps Link to This Notice
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Loren Data's SAM Daily™

R -- Armed Security Guard Services for DOT