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FBO DAILY - FEDBIZOPPS ISSUE OF AUGUST 10, 2018 FBO #6104
SOURCES SOUGHT

U -- Training for OCX - Customer Experience - RFI/Sources Sought

Notice Date
8/8/2018
 
Notice Type
Sources Sought
 
NAICS
611430 — Professional and Management Development Training
 
Contracting Office
Department of Agriculture, Office of Procurement and Property Management, Procurement Operations Division, 300 7th Street, S.W., Room 377, Reporters Building, Washington, District of Columbia, 20024
 
ZIP Code
20024
 
Solicitation Number
12314418RFQ0002
 
Point of Contact
Rebeca S. Hinz, Phone: 9702955188
 
E-Mail Address
rebeca.hinz@ftc.usda.gov
(rebeca.hinz@ftc.usda.gov)
 
Small Business Set-Aside
N/A
 
Description
Request for Information (RFI): Training for OCX - Customer Experience (12314418RFQ0002_RFI_ Training for OCX) The U.S. Department of Agriculture (USDA) is seeking information for the use of a service(s) or solution(s) to support the Office of the Customer Experience (OCX) Training Program for Customer Experience. The goal is to have a customer service training curriculum created to instill an understanding that we all have customers and we all play an important role in making USDA the best Customer Experience provider in the federal government. Therefore, the need for is needed. This would require us to communicate WHAT this means and SHOW employees HOW to do the ‘expected' and ultimately the ‘unexpected'. And most importantly, we need to Inspire employees and Influence their behaviors, so we're aligned around the same commitments to the Farmers, Ranchers, Foresters, Processors and Consumers of America. All 100,000 employees will commit to being: Accessible, Responsive, Courteous, Helpful and Knowledgeable. Questions submittal are due no later than August 15, 2018 by 2:00pm EST/ 12:00pm MST Electronic Responses are due no later than August 22, 2018 by 2:00pm EST/12:00pm MST
 
Web Link
FBO.gov Permalink
(https://www.fbo.gov/spg/USDA/OPPM/POD/12314418RFQ0002/listing.html)
 
Record
SN05027442-W 20180810/180808231446-1bc00d1764a16a4789d4607fbfd7c55c (fbodaily.com)
 
Source
FedBizOpps Link to This Notice
(may not be valid after Archive Date)

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