SOURCES SOUGHT
D -- TAC-17-40990_Community Care Referrals and Authorization COTS Purchase and Development-New Task Order
- Notice Date
- 11/16/2018
- Notice Type
- Synopsis
- NAICS
- 541512
— Computer Systems Design Services
- Contracting Office
- Department of Veterans Affairs;Technology Acquisition Center;23 Christopher Way;Eatontown NJ 07724
- ZIP Code
- 07724
- Solicitation Number
- 36C10B19Q0080
- Response Due
- 11/26/2018
- Archive Date
- 3/5/2019
- Point of Contact
- Mary.Hall3@va.gov
- Small Business Set-Aside
- N/A
- Description
- VA requires Contractor support to provide Tier 2 Help Desk services and an additional level of support for Help Desk for the routing process to and from other VA Help Desks 2 and 3 Help Desk support. This requirement became known to Office of Information and Technology (OIT) Enterprise Portfolio Management Division (EPMD) when work began to establish help desk activities for CCR&A. The anticipated call volume is now expected to increase from the PWS estimate of 5,000 to 18,000 tickets per year which is required to provide support for internal and external requirements. The current performance of the original help desk support is being performed under the existing order T4NG task VA118-16-D-1001 order VA11817F10010004 titled, Community Care Referrals and Authorization (CCR&A) Software as a Service (SaaS) and Integration Development Additionally, scope for the retrieval of community provider information from VA and formatting to the proprietary data schema of HealthShare Referral Manager (HSRM), and Provider Profile Management System. The scope of work also included analysis and verification of the community healthcare provider information before the data is loaded into these proprietary software systems and functionality is validated. A solution to the data analysis, verification, and validation or records, cannot impeded the scheduled milestones of the CCR&A project and comply with the HealthShare Referral Manager system hosted by VA. VA TAC is seeking comments and feedback related to above scope of work intended to be added as a modification to the existing CCR&A task order between December 2018- June 29, 2019. This order expires June 29, 2019 and any additional work beyond this period is intended to be re-competed. A separate RFI/Sources Sought notice will be released for the anticipated follow-on acquisition. Please provide responses to the questions below as well as any additional comments, feedback, information related to the Community Care Referrals and Authorization Software as a Service (SaaS) and Integration Development task order. Respondents are requested to clearly identify their capabilities relevant to the scope of work listed above. Submit your response via email to the Contract Specialist, Mary Beth Hall at Mary.Hall3@va.gov and Contracting Officer Iris Farrell at Iris.Farrell@va.gov no later than 11:00am, Eastern Time, on November 26, 2018. NOTE: THIS NOTICE WAS NOT POSTED TO FEDBIZOPPS ON THE DATE INDICATED IN THE NOTICE ITSELF (16-NOV-2018); HOWEVER, IT DID APPEAR IN THE FEDBIZOPPS FTP FEED ON THIS DATE. PLEASE CONTACT 877-472-3779 or fbo.support@gsa.gov REGARDING THIS ISSUE.
- Web Link
-
Link To Document
(https://www.fbo.gov/notices/97382dec5c5b9b0cb79af5335e269f06)
- Record
- SN05153702-F 20181118/181116230018 (fbodaily.com)
- Source
-
FedBizOpps Link to This Notice
(may not be valid after Archive Date)
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