SOURCES SOUGHT
D -- BioPoint Software Maintenance
- Notice Date
- 12/28/2018
- Notice Type
- Synopsis
- NAICS
- 541511
— Custom Computer Programming Services
- Contracting Office
- Department of Veterans Affairs;Gulf Coast Veterans Health Care System;Network Contracting Office 16;400 Veterans Avenue;Biloxi MS 39531
- ZIP Code
- 39531
- Solicitation Number
- 36C25619Q0270
- Response Due
- 1/4/2019
- Archive Date
- 2/3/2019
- Point of Contact
- Contracting Officer
- Small Business Set-Aside
- N/A
- Description
- This is a SOURCES SOUGHT NOTICE ONLY This SOURCE SOUGHT NOTICE is for the purpose of Market Research. Response to this notice will be used for information and planning purposes. No proposals or quotes are being requested or accepted with this notice. THIS IS NOT A SOLICITATION FOR PROPOSALS or QUOTES and NO CONTRACT SHALL BE AWARDED FROM THIS NOTICE. This notice shall NOT be construed as solicitation or as an obligation on the part of the Department of Veterans Affairs (VA). Responses to this notice is not a request to be added to a prospective bidders list or to receive a copy of the solicitation. The Network Contracting Office (NCO) 16 is seeking preferably Service Disabled Veteran Owned Small Businesses or Small Businesses (but will accept other than small business for market research purposes), capable of providing BioPoint Patient ID Software Maintenance as per the Draft Statement of Work below. See DRAFT Statement of Work for detailed services. The NAICS code is 541511, Computer software support services and the Size Standard is $27.5 million. Responses must be received by no later than 12:00 p.m. Central Time, Friday, January 4, 2019. Responses shall be emailed to tina.harris3@va.gov Capabilities Statements to include DUNS number. Facsimile or Telephonic responses will not be accepted. Note: All interested parties are reminded to be registered, active and verified in the following to be considered for Award. SAM: https://www.sam.gov/portal/public/SAM/ VETBIZ https://www.vip.vetbiz.gov/Public/Search/Default.aspx Vet 4212 (Veteran owned small Business are reminded of Reporting Requirements) https://www.dol.gov/vets/vets4212.htm DRAFT STATEMENT OF WORK Scope of Work: The purpose of this requirement is to provide maintenance and upgrade services on BioPoint Patient ID Software for the Department of Veteran Affairs (VA) Gulf Coast Veterans Health Care System (GCVHCS) located in Biloxi, MS. The service provided shall be performed in such a manner as to assure the safety and welfare of patients, visitors and staff. The GCVHCS is located at 400 Veterans Avenue Biloxi, MS 39541. Work Requirement: Contractor shall provide BioPoint Patient ID wristband software application version upgrades including new features and enhanced functionality, upgrade installation assistance, upgrade installation documentation, and telephone customer support from 0700-1900 CST. Upgrades including new features and enhanced functionality to include any enhancements to the lists and views, custom warnings, and reports. Software application will interface with VISTA. SCHEDULED MAINTENANCE (Routine Scheduled Maintenance): The Contractor is responsible for managing the following in accordance with manufacturer's specifications: APPLICATION ENVIRONMENT: To include but not limited to Application version upgrades including new features and enhanced functionality SYSTEM MANAGEMENT UTILITIES UPLOADING SOFTWARE UPDATES TELEPHONE SUPPORT UPGRADE OF INSTALLATION DOCUMENTATION OPERATIONAL UPTIME REQUIREMENTS: With the exclusion of internal network, server, or computer outages the BioPoint Software system shall be operable and available for use 95% of the normal operating hours of the equipment as detailed in paragraph c., HOURS OF COVERAGE. Downtime will be computed from notification of problem during normal work hours. Scheduled maintenance will be excluded from downtime. (Normal work hours for this contract are defined as follows: 0700 - 1900 CST, Monday through Friday, excluding Federal Recognized Holidays). Operational Uptime will be computed during a month-long period. Repeated failure to meet this requirement can subject the contractor to DEFAULT action. Downtime due to failure of VA to meet its responsibilities in system maintenance will not be counted. Hours of Coverage: Normal hours of coverage for this contract will be 0700 to 1900 CST, Monday through Friday excluding Federal Recognized Holidays. Federal Recognized Holidays are: New Years' Day, Martin Luther King Day, Presidents' Day, Memorial Day, Independence Day, Labor Day, Columbus Day, Veterans' Day, Thanksgiving Day, Christmas Day, and Holidays designated by Presidential Executive Order. UNSCHEDULED MAINTENANCE (Emergency Repair Service): Response Time: Contractor's FSE must respond with a phone call to the designee within four (4) hours after receipt of telephoned notification. This unscheduled maintenance may include both telephone support and software support. This includes applications support, making modifications of the system configuration, downloading patient image files, running remote diagnostics of the system hardware and network, and providing applications support with simultaneous telephone conversations. Parts: Not Applicable REPORTING REQUIRED SERVICES BEYOND THE CONTRACT SCOPE: The Contractor shall immediately, but no later than 48 (forty-eight) consecutive hours after discovery, notify the CO and designee (ln writing) of the existence or the development of any defects in, or repairs required, to the scheduled equipment which the Contractor considers he/she is not responsible for under the terms of the contract. The Contractor shall furnish the CO and designee with a written estimate of the cost to make necessary repairs. Software Support: The Contractor shall provide the VA with software upgrades and updates as released by the manufacturer. Updates shall include all modifications, corrections, and enhancements to software applications that the manufacturer makes available to its customers. Updates shall include mandatory updates (mandated by the manufacturer or to comply with changes in federal or state laws and regulations. Personnel. Contractor shall provide all personnel, equipment, and supplies to conduct maintenance and service of all BioPoint Patient ID Software and equipment. This service will require a Memorandum of Understanding (MOU) and Business Associate Agreement (BAA). Other Contractual Requirements not identified in the work requirement. Contractor shall provide reporting of all BioPoint Patient ID Software services and updates quarterly to the COR. Government-Furnished Property and Services FAR Clause 52.245-4 Government-Furnished Property (Short Form) contains the basic requirements for the operation, maintenance and protection of government property. Below are some key government properties relevant to this contract. VA will maintain the environmental conditions in accordance with manufacturer's specifications. The BioPoint System shall be maintained within parameters specified by the manufacturer. The BioPoint system shall be accessible via the hospital computer system, and the vendor is required to have a VPN account to access the equipment. VA Hospital will ensure that all data files are adequately duplicated and documented. (The Contractor is not responsible for duplicating and documenting data files. If any files are lost during Contractor maintenance, the cost of reconstructing this data will not be covered by this contract.) VA will have a system administrator or someone with equivalent skill. Contractor-Furnished Property and Supplies The Contractor shall furnish and maintain in acceptable condition, at no cost to contract, all items of uniform and equipment necessary to perform work required by this contract, as discussed in this paragraph, and additional items as needed, within reason. Contractor shall provide all equipment and supplies required to complete contract requirements. NOTE: THIS NOTICE WAS NOT POSTED TO FEDBIZOPPS ON THE DATE INDICATED IN THE NOTICE ITSELF (28-DEC-2018); HOWEVER, IT DID APPEAR IN THE FEDBIZOPPS FTP FEED ON THIS DATE. PLEASE CONTACT 877-472-3779 or fbo.support@gsa.gov REGARDING THIS ISSUE.
- Web Link
-
Link To Document
(https://www.fbo.gov/spg/VA/BiVAMC/VAMCCO80220/36C25619Q0270/listing.html)
- Place of Performance
- Address: Department of Veterans Affairs;Gulf Coast Veterans Health Care Systems;400 Veterans Avenue;Biloxi, MS
- Zip Code: 39531
- Country: United States
- Zip Code: 39531
- Record
- SN05183664-F 20181230/181228230009 (fbodaily.com)
- Source
-
FedBizOpps Link to This Notice
(may not be valid after Archive Date)
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