Loren Data's SAM Daily™

SAMDAILY.US - ISSUE OF MARCH 21, 2020 SAM #6687
SOLICITATION NOTICE

D -- Hospital Telephone Switchboard and Operation Services

Notice Date

3/19/2020 6:21:56 PM
 

Notice Type

Solicitation
 

NAICS

561421 — Telephone Answering Services
 

Contracting Office

DEFENSE HEALTH AGENCY ARLINGTON VA 22202# USA
 

ZIP Code

22202#
 

Solicitation Number

DHA
 

Response Due

3/26/2020 11:00:00 AM
 

Archive Date

04/10/2020
 

Point of Contact

MARVIN K. WALKER, Phone: 7032756334
 

E-Mail Address

marvin.k.walker.civ@mail.mil
(marvin.k.walker.civ@mail.mil)
 

Small Business Set-Aside

SBA Total Small Business Set-Aside (FAR 19.5)
 

Description

In support of Walter Reed National Military Medical Center (WRNMMC), the Contractor shall provide a comprehensive solution which includes all necessary equipment, licenses, facilities, and personnel for Hospital Telephone Switchboard Operator Services that will proactively receive, transfer, assess, track, and monitor all inbound calls. The volume of calls is estimated at 190,000 calls per year with approximately 90% of call occurring on weekdays (Mon-Fri).� The Contractor shall provide a telephone information service 24 hours a day, 365 days/year. The Hospital Telephone Operator Service shall provide answers to general information queries that are presented via phone regarding normal business hours (usually 0730-1600 Monday through Friday), location of clinical and non-clinical areas, and general directions to hospital wards, clinics, and offices. The Hospital Telephone Operator Service shall provide telephone directory assistance 24 hours a day, 365 days/year. The Hospital Telephone Operator Service shall provide information regarding general hospital policies, e.g. visiting hours, and where to look for lost items.
 

Web Link

SAM.gov Permalink
(https://beta.sam.gov/opp/b4ecf9dbd3834f419f2883acd5c0955d/view)
 

Place of Performance

Address: Bethesda, MD 20889, USA

Zip Code: 20889

Country: USA
 

Record

SN05594259-F 20200321/200319230140 (samdaily.us)
 

Source

SAM.gov Link to This Notice
(may not be valid after Archive Date)

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