SOLICITATION NOTICE
R -- Synopsis: Customer Support Services at USAG Wiesbaden
- Notice Date
- 5/7/2020 12:51:25 AM
- Notice Type
- Presolicitation
- NAICS
- 561110
— Office Administrative Services
- Contracting Office
- ECC PARC EUROPE CONTRACTING OFF WIS APO AE 09005 USA
- ZIP Code
- 09005
- Solicitation Number
- W912CM-20-Q-0005-SYNOPSIS
- Response Due
- 5/21/2020 3:00:00 PM
- Archive Date
- 05/26/2020
- Point of Contact
- Devin G. Hollenbaugh, Phone: 06111435466702, Martin Glueck, Phone: 06111435466750
- E-Mail Address
-
devin.g.hollenbaugh.civ@mail.mil, martin.glueck.ln@mail.mil
(devin.g.hollenbaugh.civ@mail.mil, martin.glueck.ln@mail.mil)
- Description
- Regional Contracting Office Wiesbaden (RCOW) intends to competitively award a firm fixed price contract for Customer Support Services at U.S. Army Garrison (USAG) Wiesbaden, Germany.� The anticipated performance period is one (1)�9-month base period with four (4)�12-month option periods.� The anticipated contract will be a non-personal services contract for program management support of the USAG Wiesbaden customer service program.� The contractor will coordinate the Interactive Customer Evaluation (ICE) program, provide customer service training, coordinate team award programs,�standardize front door service office appearance, prepare associated reports/briefings, and perform�other duties associated with customer service program management.� The overall objective of the anticipated contract is to maintain overall customer service satisfaction greater than 95%. The anticipated solicitation W912CM-20-Q-0005 will be issued on/about 22 May 2020.� The solicitation and any amendments will be posted to the Federal Business Opportunities on BETA.SAM.GOV.� IMPORTANT: Offerors must be registered in the System for Award Management (SAM) database at the time of submission of offers.� For registration information and instructions, visit the following web link: http://www.sam.gov. Note: All information included in this presolicitation notice is subject to change.
- Web Link
-
SAM.gov Permalink
(https://beta.sam.gov/opp/dabe44574cd04d3b8684724e3c41691c/view)
- Place of Performance
- Address: Wiesbaden, DEU
- Country: DEU
- Country: DEU
- Record
- SN05649970-F 20200509/200507230204 (samdaily.us)
- Source
-
SAM.gov Link to This Notice
(may not be valid after Archive Date)
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