SAMDaily.us | PRESOL | 70 | Forty-five (45) Virtual Contact Center (VCC) software licenses that will provide Tier 1 and Tier 2 Help desk support

SAMDAILY.US - ISSUE OF DECEMBER 12, 2020 SAM #6953
SOLICITATION NOTICE

70 -- Forty-five (45) Virtual Contact Center (VCC) software licenses that will provide Tier 1 and Tier 2 Help desk support

Notice Date: 12/10/2020 6:19:23 AM
Notice Type: Combined Synopsis/Solicitation
NAICS: 511210 — Software Publishers
Contracting Office: W6QK ACC-APG ADELPHI ADELPHI MD 20783-1197 USA
ZIP Code: 20783-1197
Solicitation Number: W911QX21Q0017
Response Due: 12/17/2020 9:00:00 AM
Archive Date: 01/01/2021
Point of Contact: Shanna Dellinger
E-Mail Address: shanna.dellinger.civ@mail.mil
(shanna.dellinger.civ@mail.mil)
Small Business Set-Aside: SBA Total Small Business Set-Aside (FAR 19.5)
Description: The Government requires forty-five (45) Virtual Contact Center (VCC) software licenses that will provide Tier 1 and Tier 2 Help desk support for the Army Research Laboratory (ARL) customer base for a period of one (1) year (PoP: 1/1/2021-12/31/2021), option year 1(PoP: 1/1/2022-12/31/2022), option 2 year (PoP: 1/1/2023-12/31/2023).
Web Link: SAM.gov Permalink
(https://beta.sam.gov/opp/f4ea21b7e52e4c55aabc858cd5ff8844/view)
Place of Performance: Address: Adelphi, MD 20783, USA; Zip Code: 20783; Country: USA
Record: SN05871502-F 20201212/201210230143 (samdaily.us)
Source: SAM.gov Link to This Notice
(may not be valid after Archive Date)

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