AWARD
R -- CMS Contact Center Training and Content (CTC)
- Notice Date
- 9/22/2022 8:57:00 AM
- Notice Type
- Award Notice
- NAICS
- 541611
— Administrative Management and General Management Consulting Services
- Contracting Office
- OFC OF ACQUISITION AND GRANTS MGMT BALTIMORE MD 21244 USA
- ZIP Code
- 21244
- Solicitation Number
- 220256
- Archive Date
- 10/07/2022
- Point of Contact
- Ryan Kaufman, Deborah S. Lester
- E-Mail Address
-
ryan.kaufman1@cms.hhs.gov, deborah.lester@cms.hhs.gov
(ryan.kaufman1@cms.hhs.gov, deborah.lester@cms.hhs.gov)
- Small Business Set-Aside
- SBA Total Small Business Set-Aside (FAR 19.5)
- Award Number
- 75FCMC22C0039
- Award Date
- 09/22/2022
- Awardee
- THINK-HIGHPOINT JV LLC MD 21237-3076 USA
- Award Amount
- 108107590.00
- Description
- The purpose of this contract is to obtain support to develop and maintain�training and content for use by customer service representatives (CSRs) within the CMS Contact Centers of Operations (CCO). These training and content materials are used by CSRs to respond to inquiries from beneficiaries and consumers related to Medicare and Marketplace programs.� The CTC contractor shall support the efficient delivery of multichannel customer service for Medicare and Marketplace inquires, including training and content materials for CSRs that are complete, accurate, and consistent across all contact center channels.� Pursuant to FAR 16.301-2, �Application�, the Contact Center and Training and Content (CTC)�contract is not suitable for a fixed-price contract type due to the uncertainties associated with the program requirements, which do not allow costs to be estimated with sufficient accuracy.� Additionally, in a fixed price contract, because the price is fixed and does not vary for a set scope of work, the vendors must consider many possible project scenarios and account for the most costly of those scenarios in its price. Therefore, fixed price contracts typically result in higher priced contracts when compared with cost reimbursable contracts for identical operations.
- Web Link
-
SAM.gov Permalink
(https://sam.gov/opp/bddee3cdc724481b8e5021e4b957a7be/view)
- Place of Performance
- Address: USA
- Country: USA
- Country: USA
- Record
- SN06474479-F 20220924/220922230112 (samdaily.us)
- Source
-
SAM.gov Link to This Notice
(may not be valid after Archive Date)
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