SOURCES SOUGHT
58 -- Wireless Detection Solution
- Notice Date
- 5/19/2023 8:57:29 AM
- Notice Type
- Sources Sought
- NAICS
- 334290
— Other Communications Equipment Manufacturing
- Contracting Office
- W6QM MICC-FT GORDON FORT GORDON GA 30905-5719 USA
- ZIP Code
- 30905-5719
- Solicitation Number
- 0011946410
- Response Due
- 6/2/2023 6:00:00 AM
- Point of Contact
- CAROLINE DALLAS, Phone: 7067911896, Sherrilyn Rice, Phone: 7067911831
- E-Mail Address
-
caroline.r.dallas.civ@army.mil, sherrilyn.u.rice.civ@army.mil
(caroline.r.dallas.civ@army.mil, sherrilyn.u.rice.civ@army.mil)
- Description
- Contractor shall use a subscription licensing and product delivery model to continually upgrade the platform to detect and address evolving security threats including: � Monthly security updates to new product versions, RF Protocols, RF Device Database, RF Threat Vectors, and Vulnerability Patches. � Software and Firmware updates to fusion center, concentrator, and standard modules. � Contractor takes on the responsibility for any/all hardware repair and/or replacement of Sensory Arrays, Fusion Center Server, Concentrator Switches, and Concentrator Extender Switches. � There will be no added support and maintenance fees. � Annual Health Checks and Initial 1 day User Training Support for the software shall be available during service hours (09:00-17:00 Eastern Time, Monday through Friday except federal holidays) with the following support reply times: Reply means the elapse time, during service hours, between the receipt of a support call and the time in which the contractor begins support. Error Priority� � � � � � � � � � � � � � � � � � � � � � � � � � � � � � Support Reply Time Severity 1� � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � �60 Minutes Severity 2� � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � �60 Minutes Severity 3� � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � �24 hours Severity 4� � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � �48 hrs � Severity 1 means that the Software or Hardware is non-operational and there is no known workaround. � Severity 2 means that a problem with the Software or Hardware that causes a serios disruption which cannot be solved (temporarily) by a workaround. � Severity 3 means a non-critical problem in the software or hardware where CCOE is able to continue to the use the software or hardware and a workaround is available. � Severity 4 means a non-Severity 1,2, or 3 error. (Everything else)
- Web Link
-
SAM.gov Permalink
(https://sam.gov/opp/42aab4c5507241ceb1d4eed8a0c7b326/view)
- Place of Performance
- Address: Fort Eisenhower, GA 30905, USA
- Zip Code: 30905
- Country: USA
- Zip Code: 30905
- Record
- SN06689277-F 20230521/230519230114 (samdaily.us)
- Source
-
SAM.gov Link to This Notice
(may not be valid after Archive Date)
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