Loren Data's SAM Daily™

SAMDAILY.US - ISSUE OF FEBRUARY 05, 2024 SAM #8105
SOLICITATION NOTICE

R -- WORK ORDER DESK CLERK SVCS | BASE+4OY |

Notice Date

2/3/2024 10:25:03 AM
 

Notice Type

Combined Synopsis/Solicitation
 

NAICS

561421 — Telephone Answering Services
 

Contracting Office

262-NETWORK CONTRACT OFFICE 22 (36C262) Gilbert AZ 85297 USA
 

ZIP Code

85297
 

Solicitation Number

36C26224Q0445
 

Response Due

2/9/2024 12:00:00 PM
 

Archive Date

02/19/2024
 

Point of Contact

Dr. Barry Bland, Contract Specialist, Phone: (858) 626-8744, Fax: (858) 626-8744
 

E-Mail Address

barry.bland@va.gov
(barry.bland@va.gov)
 

Small Business Set-Aside

SDVOSBC Service-Disabled Veteran-Owned Small Business (SDVOSB) Set-Aside (FAR 19.14)
 

Awardee

null
 

Description

Page 2 of 2 5. PROJECT NUMBER (if applicable) CODE 7. ADMINISTERED BY 2. AMENDMENT/MODIFICATION NUMBER CODE 6. ISSUED BY 8. NAME AND ADDRESS OF CONTRACTOR 4. REQUISITION/PURCHASE REQ. NUMBER 3. EFFECTIVE DATE 9A. AMENDMENT OF SOLICITATION NUMBER 9B. DATED PAGE OF PAGES 10A. MODIFICATION OF CONTRACT/ORDER NUMBER 10B. DATED BPA NO. 1. CONTRACT ID CODE FACILITY CODE CODE Offers must acknowledge receipt of this amendment prior to the hour and date specified in the solicitation or as amended, by one of the following methods: The above numbered solicitation is amended as set forth in Item 14. The hour and date specified for receipt of Offers E. IMPORTANT: is extended, (a) By completing Items 8 and 15, and returning __________ copies of the amendment; (b) By acknowledging receipt of this amendment on each copy of the offer submitted; or (c) By separate letter or electronic communication which includes a reference to the solicitation and amendment numbers. FAILURE OF YOUR ACKNOWLEDGMENT TO BE RECEIVED AT THE PLACE DESIGNATED FOR THE RECEIPT OF OFFERS PRIOR TO THE HOUR AND DATE SPECIFIED MAY is not extended. 12. ACCOUNTING AND APPROPRIATION DATA (REV. 11/2016) is required to sign this document and return ___________ copies to the issuing office. is not, A. THIS CHANGE ORDER IS ISSUED PURSUANT TO: (Specify authority) THE CHANGES SET FORTH IN ITEM 14 ARE MADE IN THE CONTRACT ORDER NO. IN ITEM 10A. 15C. DATE SIGNED B. THE ABOVE NUMBERED CONTRACT/ORDER IS MODIFIED TO REFLECT THE ADMINISTRATIVE CHANGES SET FORTH IN ITEM 14, PURSUANT TO THE AUTHORITY OF FAR 43.103(b). RESULT IN REJECTION OF YOUR OFFER. If by virtue of this amendment you desire to change an offer already submitted, such change may be made by letter or electronic communication, provided each letter or electronic communication makes reference to the solicitation and this amendment, and is received prior to the opening hour and date specified. C. THIS SUPPLEMENTAL AGREEMENT IS ENTERED INTO PURSUANT TO AUTHORITY OF: D. OTHER Contractor 16C. DATE SIGNED 14. DESCRIPTION OF AMENDMENT/MODIFICATION 16B. UNITED STATES OF AMERICA Except as provided herein, all terms and conditions of the document referenced in Item 9A or 10A, as heretofore changed, remains unchanged and in full force and effect. 15A. NAME AND TITLE OF SIGNER 16A. NAME AND TITLE OF CONTRACTING OFFICER 15B. CONTRACTOR/OFFEROR STANDARD FORM 30 PREVIOUS EDITION NOT USABLE Prescribed by GSA - FAR (48 CFR) 53.243 (Type or print) (Type or print) (Organized by UCF section headings, including solicitation/contract subject matter where feasible.) (Number, street, county, State and ZIP Code) (If other than Item 6) (Specify type of modification and authority) (such as changes in paying office, appropriation date, etc.) (If required) (SEE ITEM 11) (SEE ITEM 13) (X) CHECK ONE 13. THIS ITEM APPLIES ONLY TO MODIFICATIONS OF CONTRACTS/ORDERS, IT MODIFIES THE CONTRACT/ORDER NO. AS DESCRIBED IN ITEM 14. 11. THIS ITEM ONLY APPLIES TO AMENDMENTS OF SOLICITATIONS AMENDMENT OF SOLICITATION/MODIFICATION OF CONTRACT (Signature of person authorized to sign) (Signature of Contracting Officer) 1 8 0001 VA-24-00028383 36C262 Department of Veterans Affairs Network Contracting Office 22 4811 Airport Plaza Drive Suite 600 Long Beach CA 90815 36C262 Department of Veterans Affairs Network Contracting Office 22 4811 Airport Plaza Drive Suite 600 Long Beach CA 90815 To all Offerors/Bidders 36C26224Q0445 X See CONTINUATION Page X 1 SEE CONTINUATION PAGE SECTION A CONTINUATION PAGE AND PURPOSE A.1 PURPOSE This modification aims to extend the solicitation date and provide additional answers to questions from several prospective vendors. The contracting office has extended the solicitation 36C26224Q0445 for one week. All additional questions or quotes are due NLT February 10, 2024, at noon PST. Offerors shall be submitted via email to Dr. Barry Bland, Contract Specialist, at barry.bland@va.gov. The amendment shall be acknowledged and signed. (CONTINUATION PAGE AND PURPOSE) SECTION B - CONTINUATION OF SF 1449 BLOCKS B.1 PRICE/COST SCHEDULE ITEM INFORMATION ITEM NUMBER DESCRIPTION OF SUPPLIES/SERVICES QUANTITY UNIT UNIT PRICE AMOUNT 0001 12.00 MO __________________ __________________ 0001 Work Order Desk Services (Mon-Fri) 12 MO Contract Period: Base POP Begin: 03-16-2024 POP End: 03-15-2025 PRINCIPAL NAICS CODE: 561421 - Telephone Answering Services PRODUCT/SERVICE CODE: R426 - Support - Professional: Communications 0002 12.00 MO __________________ __________________ 0002 Work Order Desk Services (Sat-Sun) 12 MO FCP: 5032 Urgency: Standard Contractor: Innovation at Work Inc. Contractor POC: Keith Ellis Contract Period: Base POP Begin: 03-16-2024 POP End: 03-15-2025 PRINCIPAL NAICS CODE: 561421 - Telephone Answering Services PRODUCT/SERVICE CODE: R426 - Support - Professional: Communications 1001 12.00 MO __________________ __________________ 1001 Work Order Desk Services (Mon-Fri) 12 MO Contract Period: Option 1 POP Begin: 03-16-2025 POP End: 03-15-2026 PRINCIPAL NAICS CODE: 561421 - Telephone Answering Services PRODUCT/SERVICE CODE: R426 - Support - Professional: Communications 1002 12.00 MO __________________ __________________ 1002 Work Order Desk Services (Sat-Sun) 12 MO FCP: 5032 Urgency: Standard Contractor: Innovation at Work Inc. Contractor POC: Keith Ellis Contract Period: Option 1 POP Begin: 03-16-2025 POP End: 03-15-2026 PRINCIPAL NAICS CODE: 561421 - Telephone Answering Services PRODUCT/SERVICE CODE: R426 - Support - Professional: Communications 2001 12.00 MO __________________ __________________ 2001 Work Order Desk Services (Mon-Fri) 12 MO Contract Period: Option 2 POP Begin: 03-16-2026 POP End: 03-15-2027 PRINCIPAL NAICS CODE: 561421 - Telephone Answering Services PRODUCT/SERVICE CODE: R426 - Support - Professional: Communications 2002 12.00 MO __________________ __________________ 2002 Work Order Desk Services (Sat-Sun) 12 MO FCP: 5032 Urgency: Standard Contractor: Innovation at Work Inc. Contractor POC: Keith Ellis Contract Period: Option 2 POP Begin: 03-16-2026 POP End: 03-15-2027 PRINCIPAL NAICS CODE: 561421 - Telephone Answering Services PRODUCT/SERVICE CODE: R426 - Support - Professional: Communications 3001 12.00 MO __________________ __________________ 3001 Work Order Desk Services (Mon-Fri) 12 MO Contract Period: Option 3 POP Begin: 03-16-2027 POP End: 03-15-2028 PRINCIPAL NAICS CODE: 561421 - Telephone Answering Services PRODUCT/SERVICE CODE: R426 - Support - Professional: Communications 3002 12.00 MO __________________ __________________ 3002 Work Order Desk Services (Sat-Sun) 12 MO FCP: 5032 Urgency: Standard Contractor: Innovation at Work Inc. Contractor POC: Keith Ellis Contract Period: Option 3 POP Begin: 03-16-2027 POP End: 03-15-2028 PRINCIPAL NAICS CODE: 561421 - Telephone Answering Services PRODUCT/SERVICE CODE: R426 - Support - Professional: Communications 4001 12.00 MO __________________ __________________ 4001 Work Order Desk Services (Mon-Fri) 12 MO Contract Period: Option 4 POP Begin: 03-16-2028 POP End: 03-15-2029 PRINCIPAL NAICS CODE: 561421 - Telephone Answering Services PRODUCT/SERVICE CODE: R426 - Support - Professional: Communications 4002 12.00 MO __________________ __________________ 4002 Work Order Desk Services (Sat-Sun) 12 MO FCP: 5032 Urgency: Standard Contractor: Innovation at Work Inc. Contractor POC: Keith Ellis Contract Period: Option 4 POP Begin: 03-16-2028 POP End: 03-15-2029 PRINCIPAL NAICS CODE: 561421 - Telephone Answering Services PRODUCT/SERVICE CODE: R426 - Support - Professional: Communications GRAND TOTAL __________________ B.2 DELIVERY SCHEDULE ITEM NUMBER SHIPPING INFORMATION QUANTITY DELIVERY DATE 0001-4002 SHIP TO: Department of Veteran Affairs VA San Diego Healthcare Systems 3350 La Jolla Village Drive San Diego, CA 92161 0002 USA ALL 03/16/2024 - 03/15/2029 MARK FOR: Jean-claude Sleiman (858) 642-6381 or (619) 742-1080 jean-claude.sleiman@va.gov FOB: DESTINATION (END OF PRICE/COST SCHEDULE AND DELIVERY SCHEDULE) SECTION C SOLICITATION QUESTIONS AND ANSWERS C.1 PRICE/COST SCHEDULE Questions Regarding Solicitation: 36C26224Q0445 Questions: 1. Does an existing system for tracking work orders exist, or is it expected that the contractor will implement a new program or database for this purpose? ANSWER: YES, VISTA. Contractor will use existing database. 2. Could you provide further details regarding the expectations for the supervisor's responsibilities on Saturdays and Sundays, specifically in relation to the 40-hour work week? ANSWER: Supervisor is not needed 24/7 but must be available/present to ensure work is being completed by operators. 3. What is the required level of security clearance for background checks associated with this project (Low, Moderate, or High risk)? ANSWER: Moderate 4. Is this opportunity for a new contract, or will the successful awardee be taking over responsibilities from an existing contract? ANSWER: New contract 5. What type of phone system is currently being used to manage calls? ANSWER: Cisco Unified Call Manager 6. Will the contractors need to be provided with individual email addresses or access to a specific group mailbox, or is this the responsibility of the contractor to arrange? ANSWER: PIV cards will be needed for all personnel to access VA network systems. 7. What is the call volume during the dayshift, night shift, and on the weekends? ANSWER: Dayshift- High Night Shift- Moderate Weekends- Moderate 8. What time is the peak hours of the volume of the calls? ANSWER: 0700-1700 9. How recent was the last call volume assessed? ANSWER: N/A 10. Is there currently an incumbent? ANSWER: N/A. No incumbent. VA currently provides the service. 11. Who are they (if that can be provided)? ANSWER: N/A, cannot be provided. 12. Are they performing tasks like those identified in the solicitation? ANSWER: N/A. 13. Why is this solicitation being released at this time? ANSWER: VA requires services. 14. Is VASDHS currently utilizing an outsourced contractor for Work Order Desk Clerk Services? If so, what is the current contract number? ANSWER: No 15. Will the new contractor be able to offer first refusal employment to the current incumbents employees? ANSWER: N/A, no incumbent. 16. What is the anticipated award date? ANSWER: Defer to contracting officer (Barry Bland) 17. The solicitation has a due date of January 23rd on the SAM record and a due date of January 23rd in the SF 1449 box 8. Box 20 of the SF 1449 states, ""All quotes are due NLT January 30, 2024, at 12:00 PM PST."" Can you confirm the due date of the solicitation? ANSWER: All questions due by NLT January 23, 2024, at 12:00 PM PST and all quotes NLT January 30, 2024, at 12:00 PM PST. 18. In order for us to prepare for the cost of background investigations can you please provide the level of sensitivity? ANSWER: Refer to question 3 (Moderate) 19. Section D.1 Statement of Work Section 18. Hours of Operation gives the hours of work as, ""Monday-Friday Day Shift (6:00 am -6:00 pm) 2 Operators plus supervisor Night Shift (6:00 pm 6:00 am) 1 Operator"" The work hours above represent 180 hours per week. (2*12*5 + 1*12*5) 3 Operators cannot achieve 180 hours of work per week without overtime. Can you please provide clarity as to what the Government's expectation is for how many operators we will be hiring and managing Monday-Friday? ANSWER: VA requires 24/7 service divided into two 12 hour shifts daily. Monday Friday: Day Shift (6:00 am -6:00 pm) 2 Operators plus supervisor Night Shift (6:00 pm 6:00 am) 1 Operator Saturday & Sunday: Day Shift (6:00 am -6:00 pm) 1 Operator Night Shift (6:00 pm 6:00 am) 1 Operator Plus, supervisor The contractor is responsible for determining staffing schedules adhering to the requirement. 20. If a follow-on, please provide the incumbent contractor's name and contract number ANSWER: N/A 21. If a follow-on, Has the scope of work or number of personnel changed since the last contract? ANSWER: N/A 22. If a follow-on, do you know if the contract is completely staffed at this time ANSWER: N/A (END OF SOLICITATION QUESTIONS AND ANSWERS)
 

Web Link

SAM.gov Permalink
(https://sam.gov/opp/b77fb47a249f4ca58b133bfe65a51436/view)
 

Place of Performance

Address: 3350 La Jolla Village Drive 92161, USA

Zip Code: 92161

Country: USA
 

Record

SN06954208-F 20240205/240203230037 (samdaily.us)
 

Source

SAM.gov Link to This Notice
(may not be valid after Archive Date)

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