SOLICITATION NOTICE
R -- Intent to Sole Source Synopsis Notice for Delivery and Distribution of Survey Cards from Vistra Communications, LLC
- Notice Date
- 2/26/2024 1:06:06 PM
- Notice Type
- Presolicitation
- NAICS
- 541611
— Administrative Management and General Management Consulting Services
- Contracting Office
- SAC FREDERICK (36C10X) FREDERICK MD 21703 USA
- ZIP Code
- 21703
- Solicitation Number
- 36C10X24Q0133
- Archive Date
- 04/26/2024
- Point of Contact
- Taylor Belella, Contract Specialist, Phone: 202-821-2126
- E-Mail Address
-
Taylor.Belella@va.gov
(Taylor.Belella@va.gov)
- Small Business Set-Aside
- SDVOSBC Service-Disabled Veteran-Owned Small Business (SDVOSB) Set-Aside (FAR 19.14)
- Awardee
- null
- Description
- Description of Need: The Department of Veterans Affairs (VA) requires a vendor to survey Veterans and service members to obtain feedback regarding the satisfaction of the service provided by the Medical Disability Examination (MDE) examiners. Currently, postage paid paper survey cards are provided to each Veteran/service member attending an appointment. The Veteran/service member may complete the survey card and return to the postage paid address on the card. MDEO requires the Customer Service vendor to collect the response cards received in the PO Box and forward them via US mail or similar shipping service, to an alternate address provided by the Medical Disability Examination Office (MDEO), on no less than a weekly basis. The vendor shall be responsible to protect the privacy of any personal information provided by the Veteran/service member in the survey response. The Contractor shall provide the following: Requirement Meets Expectations Measurement Collect and mail survey responses received Completed at least weekly Reported in weekly status report Weekly status report Received weekly COR will ensure the deliverable is complete and consistent This requirement is for a single, Hybrid Firm-Fixed Price and Time and Materials contract award to Vistra Communications, LLC, on a sole-source basis for one (1) base year period and one (1) option year period. A Justification and Approval (J&A) was executed pursuant FAR 13.501(b)(1)(i), Contracting officers may solicit from one source if the contracting officer determines that the circumstances of the contract action deem only one source reasonably available. VBA MDEO currently maintains a partnership with Vistra Communications, LLC (Vistra) to provide services collecting paper survey cards received and forwarding them to specified addresses provided by MDEO. The current services are set to end March 27, 2024. Since the current surveys contain the current vendor, Vistra s, return address and contain Vistra business reply permit, another vendor cannot perform the requirements of this contract due to Vistra maintaining the PO Box for the return address and the business reply permit. While there are other vendors that are capable of performing the services needed, until the remainder of the survey cards to collected and distributed to MDEO chosen recipients, another vendor cannot perform the work. The current program ends in March 27, 2024. It is imperative that the current vendor continue providing services in order to collect necessary information needed by MDEO to ensure veterans can give feedback regarding the satisfaction of the service provided by the disability examination providers. The procedure to be used in awarding a hybrid Firm-Fixed Price and Time and Materials contract is an oral solicitation with an anticipated award date of March 1, 2024. In accordance with FAR 5.207(16)(i), All responsible sources may submit a bid, proposal, or quotation which shall be considered by the agency. For more information on how to obtain the solicitation, please email the Contract Specialist, Taylor Belella, and Taylor.Belella@va.gov or Contracting Officer, Jennifer Benisek, at Jennifer.Benisek@va.gov.
- Web Link
-
SAM.gov Permalink
(https://sam.gov/opp/5c7b4c7a11dc40588b0e2ddcfc365af7/view)
- Place of Performance
- Address: Performed via mail delivery/reception
- Record
- SN06976719-F 20240228/240226230050 (samdaily.us)
- Source
-
SAM.gov Link to This Notice
(may not be valid after Archive Date)
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