SOURCES SOUGHT
V -- IT Help Desk Support - Haiti
- Notice Date
- 3/6/2024 11:30:28 AM
- Notice Type
- Sources Sought
- NAICS
- 532111
— Passenger Car Rental
- Contracting Office
- 0410 AQ HQ CONTRACTING SUP FORT SAM HOUSTON TX 78234-0000 USA
- ZIP Code
- 78234-0000
- Solicitation Number
- W569QE-24-R-1007
- Response Due
- 3/11/2024 9:00:00 AM
- Archive Date
- 03/26/2024
- Point of Contact
- Marshall Haymore
- E-Mail Address
-
marshall.v.haymore.mil@army.mil
(marshall.v.haymore.mil@army.mil)
- Description
- Specific Tasks: The contractor shall provide IT helpdesk support capable of basic/entry-level troubleshooting of laptop computers via walk-in and telephonic means with standard and emergency response times. Basic Services: The contractor shall provide walk-in and telephonic support during the weekdays (~6hrs/day) and weekends (~4hrs/day) as well as a 24/7 telephonic emergency response capability.� Issues are to be prioritized with the most critical issues resolved first (Standard, Urgent, Emergency).� The contractor will support a minimum of 20 laptop computers imaged with Windows 10 or 11 with basic troubleshooting and setup to include: hardware failures, initial windows set up, local user accounts, install provided software, printer set up, coordinate with maintenance for hardware support, basic website access/performance issues. POP: ~6 months Location: Boulevard Toussaint louverture International Airport, Port-au-Prince, Haiti Questions due by 8MAR24 by 1200 pm CST
- Web Link
-
SAM.gov Permalink
(https://sam.gov/opp/defe37b0dc9d4190bc2e6b8af3104318/view)
- Place of Performance
- Address: Port-Au-Prince, HTI
- Country: HTI
- Country: HTI
- Record
- SN06988424-F 20240308/240306230053 (samdaily.us)
- Source
-
SAM.gov Link to This Notice
(may not be valid after Archive Date)
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