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SAMDAILY.US - ISSUE OF MAY 11, 2024 SAM #8201
SOURCES SOUGHT

99 -- RFI: Defense Commissary Agency (DeCA) Area Technical Representative for Grocery Point of Sales

Notice Date
5/9/2024 9:47:03 AM
 
Notice Type
Sources Sought
 
Contracting Office
IT CONTRACTING DIVISION - PL83 SCOTT AFB IL 62225-5406 USA
 
ZIP Code
62225-5406
 
Solicitation Number
832469255
 
Response Due
5/30/2024 12:00:00 PM
 
Archive Date
06/14/2024
 
Point of Contact
Kassaundra Hund, Tamara Norrenberns
 
E-Mail Address
kassaundra.l.hund.civ@mail.mil, tamara.j.norrenberns.civ@mail.mil
(kassaundra.l.hund.civ@mail.mil, tamara.j.norrenberns.civ@mail.mil)
 
Description
The Defense Commissary Agency (DeCA) operates approximately 240 military commissaries worldwide in four global regions. Of that total, nearly 180 stores are in Continental United States (CONUS) locations, including Alaska and Hawaii. Approximately 60 stores are located outside the Continental United States (OCONUS) locations. The total number of commissaries operated globally is subject to change based on the needs of the military services. Commissaries support approximately 12 million United States military customers including Active Duty, Reserve, National Guard, military retirees, and family members. Commissaries operate similarly to commercial grocery stores and employ industry-standard Point of Sale (POS) systems, specifically those provided by International Business Machine (IBM) and National Cash Register (NCR). Regional Technical Representatives support DeCA operations impacted by POS system outages. There are five (5) DeCA Regional Technical Representatives, one for each respective DeCA Area: CONUS East, CONUS West, CONUS Central, Asia-Pacific, and Europe. These representatives work as store escalation agents based on location, collaborating with the POS help desk. If a store has many pending help desk tickets, the DeCA Program Management Office (PMO) may direct site a visit to identify and address the root cause of the problem (training, hardware, software, etc.). The Representative may recommend an appropriate resolution strategy, such as providing additional training, coordinating with field engineers, or working with Tier 3 to fix the software issue. DeCA Regional Technical Representatives support Store Directors, Zone Managers, DeCA Headquarters, and Store Personnel.
 
Web Link
SAM.gov Permalink
(https://sam.gov/opp/e1499a90894e42c2b030a45d06c492b1/view)
 
Place of Performance
Address: Fort Gregg Adams, VA, USA
Country: USA
 
Record
SN07059437-F 20240511/240509230051 (samdaily.us)
 
Source
SAM.gov Link to This Notice
(may not be valid after Archive Date)

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